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Customer reviews: Tepo Custom Product Options

Develop by Tepo

Reviews (770)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Hoops Shop

Sep 18, 2024  on Shopify

We were using another app that completely crashed on launch day, we never herd back from them so switched to Tepo! SO far it is great does exactly what we need

OnlyViews

Sep 10, 2024  on Shopify

Bonjour, J'avais un soucis sur le bon fonctionnement de l'application, j'ai été prit en charge par Hazel de Tepo, et en 2 minutes c'était réglé. Petite masterclass, mérite presque une augmentation mais ça c'est pas moi qui gère. <3 Tepo et Hazel

Inaayah Online

Sep 10, 2024  on Shopify

Excellent for my needs will be upgrading soon. Customer service is very good and everything was sorted very quickly. I highly recommend this app.

The Blue Seoul

Sep 10, 2024  on Shopify

User friendly and great customer service! Was a bit confused on how to customized some options, but Hazel replied very quickly and helped me fix and adjust everything I wanted to!

Makeup Scientist

Sep 07, 2024  on Shopify

this app seems too good to be true it was able to create a great pick and choose option for my customers which i love

Gennz Clothing

Sep 06, 2024  on Shopify

amazing to use perfectly customised my product page easily and effertlessly, recommended for every businessman to use this plugin to ease there work

Absolute Forever Treasures

Sep 06, 2024  on Shopify

Great add on app for Shopify, The added options for Products were exactly what I was looking for and they were exactly what was described.

Foundry Fishing

Sep 03, 2024  on Shopify

This app has been a fantastic addition to our shop! I had to use 2 apps previously for our customers to create custom orders. This has replaced those two apps. Amazing customer support that quickly helped me to get this setup in our store. They even implemented my custom requests on how it displayed in the cart. A+++ Service and app. THANK YOU! Shout out to Hazel for the assistance.

Kreationsstube

Sep 03, 2024  on Shopify

Kundenservice kann die Dinge die man geändert haben will sehr schnell umsetzen ohne zu diskutieren, das mag ich sehr :)

Origins of Home

Sep 01, 2024  on Shopify

Tepo is a great app with a lot of customizability. A very intelligent and helpful support team as well.

Blush & Bliss

Sep 01, 2024  on Shopify

I want to extend a big thank you to Tepo and the team for creating such a user-friendly app! It made my experience seamless and enjoyable. The customer service was outstanding—prompt, friendly, and highly efficient. Highly recommended!

GOT Colombo

Aug 18, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ This app is fantastic! It makes it so easy to customize input quantities for my products, giving my customers exactly what they need. The interface is intuitive, and it integrates seamlessly with my store. The customer support is also top-notch—quick and helpful responses every time. Highly recommend this app for any Shopify store looking to offer custom quantities!

Sens & Rove

Aug 18, 2024  on Shopify

Cette application est vraiment bien faites, beaucoup de possibilités même avec la version gratuite. Le service client est très réactif, j'ai eu besoin de leur service pour personnaliser les couleurs en CSS, le monsieur qui m'a aidé a été très compétent et rapide. Je recommande complètement cette application !

Boutik Mains Creatives

Aug 17, 2024  on Shopify

C'est en plein ce que je recherchais pour ma boutique en ligne où j'offre de la personnalisation de certains de mes produits. Merci vous me sauvez la vie!!! boutikmainscreatives.ca

Dalvina

Aug 13, 2024  on Shopify

The support team is amazing, they are extremely responsive and knowledgeable about their app. After trying EVERY SINGLE product option app I can confirm this is by far the best, with every option you need. My website is extremely complex and this is the only app that's been able to keep up.

My Store

Aug 13, 2024  on Shopify

I’m disappointed with this app. The support is unresponsive, and I encountered several urgent issues that needed resolution for setting up my store. The inline button feature is buggy, and the input number field allows special characters, which is not ideal. Because there was no support to help with these problems, I had to switch to another app. Overall, the app provided a poor user experience. I expected much better.

FinA Wellness Store

Aug 12, 2024  on Shopify

Tepo Product Options is an absolute game-changer for my Shopify store! The app is incredibly user-friendly and offers a wide range of customization options to create complex product variations. Hazel from the support team was incredibly helpful. Her expertise and friendly demeanor made all the difference. I highly recommend both the app and their support team!

Jesty India

Aug 12, 2024  on Shopify

First Class Customer Support, Rectified the Errors in Minimal Time, Thank You Hazel for Assisting Me

TYRAS Dog Gear

Aug 11, 2024  on Shopify

We've been using Tepo for over six months, and we couldn't manage our extensive product range in Shopify without it. The app keeps getting better with new features added monthly, showing continuous improvement. But what truly sets Tepo apart is their outstanding customer support. Hazel and her team are in a league of their own—consistently friendly, helpful, and dedicated. Recently, we faced an issue with Tepo, and the team worked tirelessly to resolve it, even staying up well past midnight in their time zone to ensure our store was back online. Truly exceptional service!

Junelli

Aug 11, 2024  on Shopify

Tepo is the best app for custom options on products. Fast, Beautiful and great support for custom requests - Hazel is a support-superstar!

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