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Customer reviews: Tepo Custom Product Options

Develop by Tepo

Reviews (770)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Mikeys Gummy Grab

Nov 25, 2024  on Shopify

Its great honestly! I recently started up my new business and i've ran into few problems with Tepo but its nothing they couldnt help me fix! Hazel is an amazing support agent and helped me fix all the issues I ran into. She's very quick to respond and is on top of it! Thanks for all the help and I plan to ask for it again when I need it :) I use the free plan also. Thats the end of the review. Now a little selfpromo ;) Like gummy candy? Make your own mix! copy the link below!! https://www.mikeysgummygrab.com

Magic Beeyond

Nov 19, 2024  on Shopify

I needed help with a little issue and Hazel from Tepo was super quick to help me and solve my problem ! The app is exactly what I needed and works perfectly for me

Island Shine Designs

Nov 17, 2024  on Shopify

She was amazing and super friendly! Very helpful and managed to fix my issue so quickly!! Give her a raise!!

DonovanPottery

Nov 10, 2024  on Shopify

Great App with Great Support! I've been using this app for a week to create custom build your own mugs for our pottery store- and already our conversion rate is up and order value is up! Its intuitive to set up listings and it has a lot of great features.

haaltop.nl

Nov 04, 2024  on Shopify

So far no complaints, very happy with the app and the service, I needed some custom adjustments made for my drawer cart and very quickly issues were resolved. Thank you!! :-)

Belela

Nov 04, 2024  on Shopify

Tepo has all the functionalities I need. And they have the best customer service, Hazel helped solved some problems really quick

Downtown Juliet

Nov 03, 2024  on Shopify

Option group is the key feature of this app. It helps you customize your site in another level, and this is the thing that other competitive app doesn't have.

Regalito.net

Nov 03, 2024  on Shopify

Very good app for extra variants or product options. Needed a few tweaks to match my theme & language but the team solved everything very fast!

KDO34

Nov 01, 2024  on Shopify

Super application, très facile d'utilisation. Une vidéo explicative et c'est parti. J'avoue, la version payante offre un confort agréable.

Forlanya

Oct 30, 2024  on Shopify

Such a great app - and very helpful support! So glad I'm able to offer these customized options to my customers. Thank you!

APRIL ELEVEN

Oct 29, 2024  on Shopify

C'est exactement ce que je cherchais c'est super simple a utiliser. Je personnalise des objets destiné à des cadeaux de naissance donc c'est top pour les prénoms et date de naissance.

ALOT Living Limited

Oct 24, 2024  on Shopify

This is a app perfect for store with multiple option. Thank you for Help Desk Hazel for her prompt reply. The issues fixed really fast!!

Reyna Fabrics

Oct 23, 2024  on Shopify

It was a great experience using this app. Hazel from the support team was superb and resolved each of my doubts without wasting any time. Thank you for the support.

Goodeau

Oct 20, 2024  on Shopify

This app had product options which I needed but couldn't find on any other app. The support is quick to respond and has helped to fix / change a couple of things for my store.

The Parthenon Store

Oct 07, 2024  on Shopify

The application has a lot to offer. During the setup, I've reached out many times and worked with Hazel - who is amazing! The support is awesome and I can't wait to have the site up and running.

Digi Web Studio

Sep 25, 2024  on Shopify

I highly recommend this app especially if you need personalization or need to collect information for certain products. I've had to contact customer service a few times because of small conflicts with my theme and the support team has gone above and beyond to help me, and I'm using the free version. Everyone is super professional and I'm so happy with this app!

TRENDPOINT FASHION

Sep 25, 2024  on Shopify

Great customer service, great communication, works very well on my store, 10/10 recommend to anyone.

MyMusic Studio

Sep 23, 2024  on Shopify

Super application, rapport qualité/prix excellent et support ultra-réactif. Je recommande sans hésiter.

Stomislis Customs

Sep 22, 2024  on Shopify

only just started with this app but so far its the most easy to use. will be using it to set up my site.

Dressage Designs

Sep 18, 2024  on Shopify

We switched to Tepo from another options app due to the massive amount of choices available including font selection which is really useful for our custom clothing business. We had a small issue with our options not showing in orders but Hazel helped us fix that within a few minutes of getting in touch. Can’t recommend enough!

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