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Customer reviews: Tepo Custom Product Options

Develop by Tepo

Reviews (866)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Emmy&Co

Feb 14, 2025  on Shopify

Amazing for adding on multiple options and when a small error accrued the team was super helpful in explaining this and then even fixing the issue for me. Fully worth having this app add on.

Pitka Leather

Feb 13, 2025  on Shopify

Happy for now, no complains at all. Best Part your online support was so fast and effective-Thank you HAZEL

Toutou&co Paris

Feb 09, 2025  on Shopify

super facile d'installation et d'utilisation. Je viens de l'installer pour mes colliers afin que les clients puissent indiquer le tour de coup de leur chien / chat ! C'est super

Farmhouse Charm Candles Inc.

Feb 01, 2025  on Shopify

It's my first time using the app and I've encountered some minor issue. contacted the customer service and it was resolved fast. I'm still exploring some of it features, but for what I currently need, I'm impressed!

Yael Pilo | Handcrafted Creations

Jan 30, 2025  on Shopify

I’m really impressed with Tepo Custom Product Options! It has been an excellent tool for adding multiple custom option sets to my products. The interface is easy to use, and it offers the flexibility I need for my store. It’s been perfect for customizing products and providing my customers with tailored choices. I highly recommend this app to anyone looking for an efficient way to manage product options on Shopify!

Zendure EU

Jan 19, 2025  on Shopify

The online chat supporting team feedback is rapid and smart, they can take on my questions quickly, and the app is easy to set up and customize, I highly recommend it!

i aminal

Jan 18, 2025  on Shopify

Wonderfully designed app with one flaw, it's missing an in-product price add-on feature. Currently you need to create a separate variant to use as a price add-on for your product, you can't just have a price increase on certain variants within the product itself. To me this is a fundamental feature that should not be missing in a product options app, but besides that the app works wonderfully. Thank you to Hazel for her help and patience!

Lovin-SticknTee

Jan 14, 2025  on Shopify

This is exactly what I was looking for and the configuration is so easy. However, I have two small problems that I would like to solve, but in my opinion nothing serious. The first: when I activate the customization option, the css style of the "add to cart" button is modified which is not aesthetic. The second, by default the customization field is displayed between the "size guide" and the "quantity". Can we choose another location? Thank you!

Scented Candles and Melts

Jan 12, 2025  on Shopify

Hazel has helped me no end today, I had almost given up just before Christmas and with other things going on but today Hazel has helped me and I have found the courage to continue and get my website live before the end of the week. I cant thank her enough.

Collect Paris

Jan 07, 2025  on Shopify

Really easy to use app, customer support is quick and fantastic and a big shout out to Hazel for all their support! I definitely recommend.

Kaowz Facas

Jan 07, 2025  on Shopify

Excelente aplicativo! Bem intuitivo e fácil de utilizar, além de bem completo já na versão gratuita.

American Garage Door, Inc.

Jan 06, 2025  on Shopify

Hazel was very nice and very responsive. She was super quick to resolve the issues that I ran into and constant little changes that I wanted to make. Would love if she helped me every time.

Pet Print Design Studio

Jan 04, 2025  on Shopify

Our review is a little overdue (sorry). The service from Hazel and the developers in ensuring a bug was fixed on our store (through no fault of their own and a was due to a theme release) was fantastic. They understood the issue quickly and resolved it quickly to insure minimum impact. The product itself is fantastic and meets a lot of needs (using the free version). I would have no issue upgrading to the paid version knowing the support is there when our store grows.

RAGS & ROYAL

Dec 26, 2024  on Shopify

EASY TO USE!!! WAS ABLE TO FOLLOW THE TUTORIAL AND GET IT SET UP IN LESS THAN 10 MINS. WORKS GREAT!! THANKS TEAM TEPO!

Végécalin

Dec 20, 2024  on Shopify

Tepo Custom Product Option : une révolution pour la personnalisation en e-commerce ! J’ai été bluffé par l’efficacité et la simplicité de Tepo Custom Product Option. Grâce à cet outil, j’ai pu créer des options de personnalisation ultra-flexibles pour mes produits en un rien de temps. Que ce soit des couleurs, des tailles ou même des gravures spécifiques, tout est possible avec une interface intuitive et conviviale. ✅ Points forts : • Facile à configurer, même sans compétences techniques. • Des options infinies pour satisfaire chaque client. • Un vrai boost pour mon taux de conversion et l’expérience client. Si vous cherchez un outil pour offrir une personnalisation premium sur votre site, je ne peux que recommander Tepo Custom Product Option. C’est tout simplement incontournable pour tout e-commerçant qui souhaite se démarquer !

GoHappy

Dec 17, 2024  on Shopify

J'ai eu un petit souci d'affichage avec l'app et Robin est intervenu de façon efficace et à corriger le problème. Merci à la team

Poppy India

Dec 04, 2024  on Shopify

Tepo Custom Product Options is incredibly easy to use and allows for seamless customization of products, making it perfect for enhancing the customer experience. The flexibility and intuitive design have saved us time while improving sales. Their support team is responsive and helpful—highly recommend!

Mizzy Made it

Dec 02, 2024  on Shopify

excellent for adding options. I added an option for customers to type in team name and colors to their listing to create something specific for them. Looks like I'll be able to add even more once I can afford a paid plan. Great way for customization.

Mikeys Gummy Grab

Nov 25, 2024  on Shopify

Its great honestly! I recently started up my new business and i've ran into few problems with Tepo but its nothing they couldnt help me fix! Hazel is an amazing support agent and helped me fix all the issues I ran into. She's very quick to respond and is on top of it! Thanks for all the help and I plan to ask for it again when I need it :) I use the free plan also. Thats the end of the review. Now a little selfpromo ;) Like gummy candy? Make your own mix! copy the link below!! https://www.mikeysgummygrab.com

Magic Beeyond

Nov 19, 2024  on Shopify

I needed help with a little issue and Hazel from Tepo was super quick to help me and solve my problem ! The app is exactly what I needed and works perfectly for me

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