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Customer reviews: Tepo Custom Product Options

Develop by Shopify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (727)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Bobbeldidu

Sep 04, 2025  on Shopify

Review: I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need. However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use: The side cart doesn’t automatically update when changing variants. Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events. It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance. Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration. Reason for 4/5 stars: The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

AG-Têxtil

Jun 06, 2025  on Shopify

Atendimento ao cliente mau

SpookyRacingLab®

May 13, 2025  on Shopify

Saxon Store

May 02, 2025  on Shopify

Yeds

Little House in the Painting

Apr 04, 2025  on Shopify

So far so good, it gives options I need for a custom product when variant options won't do it for me.

ULTRA

Mar 27, 2025  on Shopify

Very good

Divinch

Mar 03, 2025  on Shopify

Cantinho Sagrado

Feb 13, 2025  on Shopify

RMX Racing

Feb 08, 2025  on Shopify

I like it

Luxe Tribe

Jan 22, 2025  on Shopify

good

i aminal

Jan 18, 2025  on Shopify

Wonderfully designed app with one flaw, it's missing an in-product price add-on feature. Currently you need to create a separate variant to use as a price add-on for your product, you can't just have a price increase on certain variants within the product itself. To me this is a fundamental feature that should not be missing in a product options app, but besides that the app works wonderfully. Thank you to Hazel for her help and patience!

Bulles de fêtes

Jan 01, 2025  on Shopify

My Store

Nov 28, 2024  on Shopify

Great if its free

incisoria Vicentina

Nov 18, 2024  on Shopify

innerr glow

Nov 03, 2024  on Shopify

je ne sais pas encore

My Store

Oct 06, 2024  on Shopify

c

Kreativstuube

Oct 03, 2024  on Shopify

ich finde sie sehr gut

Fivelle

Sep 22, 2024  on Shopify

good

My silk

Sep 03, 2024  on Shopify

Ottimo

SamClouds Worldwide | Premium EVA Cushions Slippers ☁️

Jul 21, 2024  on Shopify

it serve the purpose

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