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Customer reviews: Tepo Custom Product Options

Develop by Qikify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (660)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

C2DHM Creations

Aug 18, 2025  on Shopify

I love the app, for a person with no coding experience this works for me! It takes a moment to learn how to set up. The only draw back is i have to use the paid version for my store, wish there were more free options.

Artemis

Aug 18, 2025  on Shopify

good to use!

Polar RV Mattress

Aug 16, 2025  on Shopify

We had a very great experience with the support from Tepo as well the product is exactly what we needed to get custom products communicated clearly to the customer. Thank you.

ESP Decor

Aug 16, 2025  on Shopify

Thank you very much! Communication with you was easy and fast. The problem was solved very efficiently. Everything works very well and I am more than satisfied!

Onlyfanr

Aug 16, 2025  on Shopify

The app's customizable features have significantly improved the shopping experience on my store. Customers can now easily add complex product options, leading to an increase in conversion rates and order values. The support team is also quick and reactive, always ready to solve any issues.

Amsterdam Baking Company

Aug 14, 2025  on Shopify

I’d like to thank Rosa and Hazel from Depo for their excellent support. They always respond quickly and clearly to my Postpay questions whenever I need an answer. The app works very well and we’re very happy with it.

Utessya

Aug 14, 2025  on Shopify

Parfait et facile à utiliser

Enide Books

Aug 14, 2025  on Shopify

Support très réactif (m'a aidé en moins de 24h). Très agréables par message et mail. Superbe application pour configurer facilement des options personnalisées. Super fast support assistance. (They helped me with my issue in less than a day). Their team is very kind and thoughtful either by chat or by email. The App is great.

3DCrafti

Aug 13, 2025  on Shopify

This app has really enhanced my store's shopping experience. The custom charge options have positively affected my sales and I've noticed an increase in conversion rates and order values. The support team is also quick and knowledgeable, which is a huge plus.

ateliermeteore

Aug 12, 2025  on Shopify

Super

Bella Rea Swim

Aug 11, 2025  on Shopify

PrintPop

Aug 10, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for our customers, leading to an increase in conversion rates and order values. The support team's expertise and quick problem-solving abilities have been highly impressive.

Happy Paws Supply

Aug 09, 2025  on Shopify

The Stick Club

Aug 08, 2025  on Shopify

App does exactly what I want it to. Customer Service is delayed due to time difference (I'm based in the UK) but they are extremely quick to respond as soon as they are working. Hazel is particularly helpful and has helped me resolve any issues. Highly recommend

L'Atelier du Manchot

Aug 07, 2025  on Shopify

The app has really improved our sales with its custom charge options. It's amazing to see how it has positively affected our conversion rates and order values. The support team is also quick and expert in solving any issues.

Chilla

Aug 07, 2025  on Shopify

great!

Auzi

Aug 07, 2025  on Shopify

The app's customizable options have really enhanced our customers' shopping experience, ultimately leading to increased conversion rates and order values. The support team has also been incredibly responsive and helpful, making any issues a breeze to resolve.

DanIconic

Aug 07, 2025  on Shopify

good

Fandomcase

Aug 06, 2025  on Shopify

I am really impressed with the enhancement this app brings to our shopping experience. The custom charge options have positively affected our sales, increasing our conversion rates and order values. The support team is also quick and expertise. Definitely worth it!

Handmaque

Aug 06, 2025  on Shopify

Amazing customer service, they were really quick and efficient in resolving my issue. Thanks to Rosa.

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