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Customer reviews: Tepo Custom Product Options

Develop by Shopify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (789)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

CleanSkiingCases

Dec 24, 2025  on Shopify

Support blew my mind definitely recommend

Vibez Wheels & Styling

Dec 02, 2025  on Shopify

heel fijne app als optie, makkelijk te gebruiken en werkt prima met verschillende thema's, aftersales ook perfect en behulpzaam

Aupiel

Dec 02, 2025  on Shopify

coooollllll

HM Gift collection

Nov 28, 2025  on Shopify

Hazel is wonderful) She helped me with all the questions I had. I’m really glad I chose Tepo.

Gift4fan

Nov 25, 2025  on Shopify

Fantastic app and amazing support! I had a small issue with styling, and their team fixed it within minutes. The app works smoothly and gives me full control over custom fields. Perfect for personalized products.

BabyChic Jewelry

Nov 25, 2025  on Shopify

AthleteFits

Nov 25, 2025  on Shopify

Tepo Product Options is exactly what my store needed. The app is incredibly easy to use, the interface is clean, and the customization options are powerful. It helped me add complex product variations without any coding. Highly recommended!

Hooray

Nov 21, 2025  on Shopify

The support team is amazing, they quickly solved my problem and I was back to selling in no time. The app has definitely improved my customer's shopping experience.

Gizz

Nov 19, 2025  on Shopify

great app. So usefull for my website and products. and also the customer service is so helpfull . they accomodate my request promptly. I also want to thank Dear Rosa from here. She is so helpfull. thank you very much

LOVAUDIO

Nov 19, 2025  on Shopify

magnifique cette application

C.LAB

Nov 19, 2025  on Shopify

Rosa was really kind and helpfull

Giullara

Nov 18, 2025  on Shopify

MudgarClub

Nov 18, 2025  on Shopify

PAPITABI

Nov 17, 2025  on Shopify

BeBambú

Nov 17, 2025  on Shopify

Dogs Boutique

Nov 17, 2025  on Shopify

Great app that has allowed me to simplify the order process for many of my products. Perfect for allowing customers to provide details for personalisation. It is simple and can be customised to work with your shop theme. Also super happy with the customer service. Excellent even though I am currently using the free version of the app.

Les Bijoux De Claclou

Nov 17, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for our customers, leading to an increase in conversion rates and order values. The support team's quick and expertise assistance is also commendable.

Nini & Compagnie

Nov 16, 2025  on Shopify

My Store

Nov 16, 2025  on Shopify

Baybeehair

Nov 15, 2025  on Shopify

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