Tepo Product Options App Review: Features, Pros & Cons for Shopify

Name: Tepo Custom Product Options
Brand: Tepo
SKU: shopify-tepo-product-options-app-by-tepo
Rating: 4.9 (660 reviews)

Customer reviews: Tepo Custom Product Options

Develop by Tepo

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (660)

Overall rating

4.9

5

552
4

20
3

2
2
1

4

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

Easy to install and use with an intuitive interface.
Comprehensive customization options allowing for tailored product offerings.
Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
Seamless integration with Shopify stores and improved conversion rates.
Regular updates and continuous improvements to the app.

Common Concerns

Some users report the lack of an in-product price add-on feature.
Minor bugs related to inline button features and CSS styling.
Occasional compatibility issues with store themes.
A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Claura Designs Pvt. Ltd.

Jul 01, 2025 on Shopify

The app's rich features have greatly enhanced my customers' shopping experience, leading to increased conversion rates and order values. The support team's quick and reactive assistance also impressed me. Highly recommended!

NADARO

Jun 30, 2025 on Shopify

Tolle App und schneller Support

PURENTY

Jun 30, 2025 on Shopify

The app has definitely improved our customers' shopping experience. The fully customizable and rich features have made it easy to quickly add complex product options, positively affecting our sales.

Vintage Velti Football

Jun 29, 2025 on Shopify

amazing

SpiritualGlows™

Jun 29, 2025 on Shopify

Aurora Modas

Jun 28, 2025 on Shopify

Easy to use and fully customizable, this app has definitely enhanced my customers' shopping experience. The support team is also incredibly quick and efficient at solving any issues that arise.

MiniGiftBox

Jun 28, 2025 on Shopify

The app's rich features have greatly enhanced my customers' shopping experience. It's been so easy to quickly add complex product options, and I've seen a noticeable increase in conversion rates and order values.

SWAG Off Road

Jun 26, 2025 on Shopify

Clipholic

Jun 26, 2025 on Shopify

The features work exactly as promised, everything runs smoothly, and the results are already boosting my sales. What really blew me away, though, was the customer support. They replied within minutes, patiently walked me through every question, and even followed up afterward to make sure everything was perfect.

Arush

Jun 25, 2025 on Shopify

The app's easy-to-use interface and rich features have greatly improved my store's shopping experience and positively impacted sales. The support team is quick and efficient in solving any issues that may arise.

Twins Jewelry Co

Jun 23, 2025 on Shopify

Fantastic app, the custom charge options have significantly boosted my sales. The support team is also incredibly helpful and solved my issue in no time. Highly recommend!

Echo Ridge Farms

Jun 22, 2025 on Shopify

Had a problem with the add to cart button getting duplicated when a user would click product options provided by shopify. Customer support fixed it for me within 2 minutes of reaching out.

Mae CreArt

Jun 22, 2025 on Shopify

Harris Bespoke

Jun 21, 2025 on Shopify

Fantastic App. I'm just building my website and the app does everything my product needs it to do and more. It's going to make my products super user friendly and easy to navigate, with everything needed right on the page. Many of my products have very complex options and could only be done by using this app. The best Customer Service also :)

Milk Away

Jun 21, 2025 on Shopify

intuituive. test phase

Flawless Face Unlimited

Jun 19, 2025 on Shopify

Good experience setting up.

Socool Pyla

Jun 19, 2025 on Shopify

Utilisation intuitive et support client très réactif

Grains de Bois

Jun 18, 2025 on Shopify

App top !!!

Liyokki

Jun 18, 2025 on Shopify

The app's rich features and ability to quickly add complex product options have greatly enhanced our customers' shopping experience. It's been a game changer for our store!

SY BOUTIQUE

Jun 18, 2025 on Shopify