Taranker.Com Logo
Tepo Custom Product Options logo

Customer reviews: Tepo Custom Product Options

Develop by Tepo

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (657)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Aurora Modas

Jun 28, 2025  on Shopify

Easy to use and fully customizable, this app has definitely enhanced my customers' shopping experience. The support team is also incredibly quick and efficient at solving any issues that arise.

MiniGiftBox

Jun 28, 2025  on Shopify

The app's rich features have greatly enhanced my customers' shopping experience. It's been so easy to quickly add complex product options, and I've seen a noticeable increase in conversion rates and order values.

Clipholic

Jun 26, 2025  on Shopify

The features work exactly as promised, everything runs smoothly, and the results are already boosting my sales. What really blew me away, though, was the customer support. They replied within minutes, patiently walked me through every question, and even followed up afterward to make sure everything was perfect.

Arush

Jun 25, 2025  on Shopify

The app's easy-to-use interface and rich features have greatly improved my store's shopping experience and positively impacted sales. The support team is quick and efficient in solving any issues that may arise.

Twins Jewelry Co

Jun 23, 2025  on Shopify

Fantastic app, the custom charge options have significantly boosted my sales. The support team is also incredibly helpful and solved my issue in no time. Highly recommend!

Echo Ridge Farms

Jun 22, 2025  on Shopify

Had a problem with the add to cart button getting duplicated when a user would click product options provided by shopify. Customer support fixed it for me within 2 minutes of reaching out.

Harris Bespoke

Jun 21, 2025  on Shopify

Fantastic App. I'm just building my website and the app does everything my product needs it to do and more. It's going to make my products super user friendly and easy to navigate, with everything needed right on the page. Many of my products have very complex options and could only be done by using this app. The best Customer Service also :)

Liyokki

Jun 18, 2025  on Shopify

The app's rich features and ability to quickly add complex product options have greatly enhanced our customers' shopping experience. It's been a game changer for our store!

pawlifes

Jun 17, 2025  on Shopify

||| The app's customizable and rich features have greatly improved the shopping experience for my customers. It's also positively impacting my sales with custom charge options. I highly recommend this app for any Shopify merchant looking to enhance their store's offerings. ||| ||| The quick, reactive support team managed to solve my problem in no time. Their expertise and efficient communication made the whole experience seamless and stress-free. This app has definitely exceeded my expectations. ||| ||| Since using this app, I've noticed a significant increase in both conversion rates and order values. It's easy to use and quickly adds complex product options, which has made a huge difference in my store's performance. ||| ||| The continuous updates and new features have made this app an absolute game-changer for my Shopify store. It's enhanced the overall shopping experience and has given my customers more reasons to complete their purchases. ||| ||| The app's customization options have allowed me to make my products stand out and create a unique shopping experience for my customers. It's definitely helped me differentiate myself from other online stores. |||

Dexternity Designs

Jun 16, 2025  on Shopify

Exactly what I was looking for. If you are looking for custom product options on a budget, this is the app (trust me I tried like 4 others with various faults). The problems that I did have were quickly resolved with their support chat and everything is working beautifully now. Thank you so much.

The Print Trend

Jun 10, 2025  on Shopify

I love how customizable and feature-rich this app is. It has definitely enhanced the shopping experience for my customers, and I've seen an increase in conversion rates and order values. Highly recommend!

ToonyVision

Jun 03, 2025  on Shopify

Great for product additions beyond shopify’s limits. Truly enhances customer’s purchasing experience with special customization options. The Tepo Customer Support Team is great, on point, and attentive to all needs. Highly recommend!

Virelle

May 20, 2025  on Shopify

Works fine untill now. Would recommend to everyone. Thanks for this. It really helps with customized jewerly.

Ruthless Paintball Products

May 19, 2025  on Shopify

For the last 60 days I have reached out to chat support about an on going issues with Multiple add to cart bottons showing up on my products now after installing their App. I have sent in photos, replies, and they have REFUSED TO REPLY.......... So it was funny when they sent me over a link to do a review... So I am glad I can tell people they will ignore your issues.

Little Bearnie

May 19, 2025  on Shopify

responsive and fast in assisting in issue. The app is seamless and great with options that are easy to setup.

Atelier Suki

May 16, 2025  on Shopify

This app is PERFECT for my website. Very easy to setup, with a lot of free options. I will definitely upgrade for the Premium options when possible ; it is that good, yes. What's more, when facing an issue I could absolutely not comprehend, the team was super reactive and managed to solve my problem in 30 minutes. (Thank you so much Rosa and co. ! <3) I love it !

Kelyas

May 16, 2025  on Shopify

This is a very easy to use and flexible application that allows you to customize your product pages. If you have any questions, the staff is competent and clear answers are immediately given.

Saki Living

May 15, 2025  on Shopify

Fantastic App. I have products with many different complex product options and managed to get all the option sets organised and working exactly how I want. The app is easy to use and the customer support is fantastic, fast communication and always resolve any issues. Rosa from the team was fantastic and always communicated with any help I needed. Enjoying the app and would definitely recommend.

Fat Cat Nice Hat

May 12, 2025  on Shopify

Absolutely adore this app. Tried a whole bunch before finding this one and no one else comes close, especially with what's available on the free plan alone. Customer support have been really responsive and helpful. Just really impressed with it!

Dolcewe

Apr 29, 2025  on Shopify

The customer servive is the best of the best. Locate the bug and fix it quicky. Rosa, thanks for your help and patience all the time~

Scroll to Top