Taranker.Com Logo
Tepo Custom Product Options logo

Customer reviews: Tepo Custom Product Options

Develop by Qikify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (706)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Mein Shop

Sep 25, 2025  on Shopify

I love how this app enhances the shopping experience for my customers. It's fully customizable and easy to use, making it a great addition to my store.

Dýraspítalinn Garðabæ Vefverslun

Sep 23, 2025  on Shopify

Excellent support and very helpful to assist in configuring the app. The app works and is easy to manage.

Karuta Sportswear

Sep 18, 2025  on Shopify

We have over 1000 products which use Tepo Product Options and we couldn't be happier with the functionality and ease of use of this app. I would give it 6 stars if possible!

elkhaldi.studio

Sep 17, 2025  on Shopify

They were quick to address a usability issue with the UI on phone screens. Thank you for the attention and customer care!

Utessya

Sep 12, 2025  on Shopify

Parfois des explication en vidéo ce qui facilite la mise en œuvre de ce que l'on veut faire. Le centre aide est bien à l'écoute

Tumble Textures

Sep 10, 2025  on Shopify

I am very impressed with the expertise of the support team. They managed to solve my problem quickly and efficiently. The app has definitely enhanced my shopping experience.

LayerLabs.be

Sep 10, 2025  on Shopify

Overall very happy with this app. The support team is stellar and has helped me fix or even add stuff, all within hours. Thanks to Rosa and Hazel!

HanWen Shop

Sep 09, 2025  on Shopify

Elle est facile à utiliser, intuitive et permet d'ajouter rapidement des options de produits complexes, ce qui se traduit par une augmentation des taux de conversion et du montant des commandes.

Bobbeldidu

Sep 04, 2025  on Shopify

Review: I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need. However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use: The side cart doesn’t automatically update when changing variants. Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events. It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance. Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration. Reason for 4/5 stars: The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

Chalrlesdillon

Sep 02, 2025  on Shopify

somehow even basic shopify functions dont work anymore around this app, support non existent, its my first ever review just because its so bad.

Emery

Sep 02, 2025  on Shopify

The app really enhanced my customers' shopping experience with its fully customizable and rich features. I was able to quickly add complex product options and saw a significant increase in conversion rates and order values. The support team was quick and reactive, which made the whole experience even better.

Fulvius Apparel

Aug 29, 2025  on Shopify

I had a bug with this app and the theme I'm using, I reached out to tech support and they investigated and fixed the issue quickly! I'm on the free plan so the fact that they went the distance they did to fix my issue says a lot!!

Oscouture

Aug 27, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for my customers. It's so easy to use and has positively affected my sales with custom charge options. I highly recommend it!

The Meal Prep Co.

Aug 26, 2025  on Shopify

Easy to learn and implement what I need - especially with the help from the support team. Rosa was very attentive and patient with guiding me to my objectives.

44 Tints

Aug 24, 2025  on Shopify

Absolutely love the custom charge options feature. It has definitely boosted our sales and improved our overall shopping experience.

40 Colori b2b

Aug 22, 2025  on Shopify

App works perfectly and has lots of features. Very responsive team working quickly on all my requests.

BRIOBITE

Aug 20, 2025  on Shopify

This app has really enhanced the shopping experience on my store. The custom charge options have positively affected my sales and I've seen an increase in conversion rates and order values. The support team is also quick and reactive, which is a huge plus.

Ma boutique

Aug 18, 2025  on Shopify

This app has truly enhanced our customers' shopping experience with its fully customizable and rich features. It has proven to increase conversion rates and order values, positively affecting our sales.

C2DHM Creations

Aug 18, 2025  on Shopify

I love the app, for a person with no coding experience this works for me! It takes a moment to learn how to set up. The only draw back is i have to use the paid version for my store, wish there were more free options.

Polar RV Mattress

Aug 16, 2025  on Shopify

We had a very great experience with the support from Tepo as well the product is exactly what we needed to get custom products communicated clearly to the customer. Thank you.

Scroll to Top