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Customer reviews: Tepo Custom Product Options

Develop by Shopify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (760)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Craft Forge Lab

Nov 13, 2025  on Shopify

Really impressed with the rich features and ease of use of this app. It has definitely enhanced the shopping experience for my customers and increased our conversion rates.

Clarendale USA

Nov 12, 2025  on Shopify

Hazel was a big help. Helped me set up the exactly how I wanted it to. Thank you for the great support!

Figurine & Kawaii

Nov 12, 2025  on Shopify

The app's customizable features greatly enhanced our customers' shopping experience. It's definitely a game-changer for our store. (good IA ^^')

The Lollipop Guild

Nov 11, 2025  on Shopify

Hazel was fantastic! She even made me a tutorial video that best fit my particular needs. I have every intention of making this app work for me because of the experience that I just had with Hazel. I hope all of my potential needs for help goes this great!

Veridian Silver Co.

Nov 11, 2025  on Shopify

As someone who has no idea what they are doing when it comes to CSS and coding of any kind, this app has been easy to use. When I got stuck, I was able to chat with a rep, who went into my site and made some tweaks for me to make my listing appear exactly how I wanted it to. I am really looking forward to using Tepo on future listings!

Freedom Room

Nov 11, 2025  on Shopify

Friendly and helpful support team. They're very responsive and are always willing to help whenever I encounter difficulties.

mysquishcase

Nov 10, 2025  on Shopify

Many thanks to Hazel for her invaluable assistance—she resolved the problem promptly with excellent service. We truly appreciate her professional support!"

Weltenbummler Kids

Nov 06, 2025  on Shopify

Eine tolle App mit einem super Service. Zweimal hatten wir auf unserer Seite technische Herausforderungen und beide male wurde uns sofort und sehr professionell geholfen. Sehr empfehlenswert!

twentyTwo

Nov 06, 2025  on Shopify

C’était incroyable ! Hazel m’a beaucoup aidée avec mes problèmes rencontrés sur mon site merci

Homestead Hattie Co.

Nov 06, 2025  on Shopify

Hazel was very quick and took care of the issue on the backside very quickly! She also sent a followup email as well. Very professional!

CommonInk

Nov 03, 2025  on Shopify

We had an issue with one of our listings, and we were unable to solve it. We have reached out to Tepo and their customer service was absolutely unstoppable. Not only they helped us right away, but they also kept us updated. I would strongly recommend, especially nowadays when customer service can feel so "un-personal" and unhelpful. A special thanks to Rosa!

The Fulham Wine Company

Oct 30, 2025  on Shopify

The app has really enhanced the shopping experience on my store, making it easier for customers to select bespoke product options.

Hemistry

Oct 24, 2025  on Shopify

The overall experience has been amazing with Tepo. It provided me exactly what I wanted. Very easy to setup, the customer care team is very friendly and helped me with my customisation requests.

KidCreationArtisanat

Oct 22, 2025  on Shopify

I’m very satisfied with the customer service! The team is amazing — responsive, professional, and attentive. My request was handled very quickly, and the issue was resolved without any difficulty. I’m also really happy with the app and the overall service — everything is working perfectly now. Thank you again for your help and efficiency!

HOEGOA - Advanced Hair Growth Roll-On Serum

Oct 22, 2025  on Shopify

The app's easy-to-use interface makes adding complex product options a breeze. It has definitely enhanced the shopping experience for my customers and has positively affected sales with its custom charge options. I highly recommend it.

Wolfpack Gang Apparel

Oct 20, 2025  on Shopify

I love how this app enhances the shopping experience for my customers. It's been great for my store and has definitely helped increase conversion rates and order values.

Alchemy Golf

Oct 16, 2025  on Shopify

Love the app. Makes customization easy for my brand. To top it off the customer service is exceptional!!

Timperio

Oct 15, 2025  on Shopify

I’ve found this app incredibly useful - it makes managing custom option so much easier. The customer support team is outstanding: fast, friendly, and always ready to help. Highly recommended!

Black Lapel

Oct 10, 2025  on Shopify

Tepo is a great app on it's surface (great ability to save and apply option sets - especially highly complex ones). However, once you work with the team, you'll see how willing they are to create a great product. They're constantly improving the app and providing updates for our store as requested, quickly and very effectively. I highly recommend Tepo for anyone with complex customization needs.

Saoi

Oct 03, 2025  on Shopify

The app has significantly improved our customers' shopping experience by offering fully customizable and rich features. It has positively affected our sales with custom charge options, increasing conversion rates and order values. The support team is quick, reactive, and highly expertise, managing to solve any problems that arise.

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