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Customer reviews: Tepo Custom Product Options

Develop by Qikify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (676)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Bobbeldidu

Sep 04, 2025  on Shopify

Review: I used the Tepo Product Options app to create custom options for my Shopify products. The app itself works reliably and provides all the features I need. However, I initially faced some issues that were not caused by Tepo, but by the Xclusive theme I use: The side cart doesn’t automatically update when changing variants. Custom options were not correctly applied because the theme reloads the cart form and overrides Tepo events. It took a significant amount of effort, together with Tepo support and some custom JS adjustments on my end, to get everything working reliably. The Tepo support team was very cooperative and provided all necessary guidance. Conclusion: Tepo is a very solid app, but compatibility depends heavily on the theme. If you use a heavily customized or special theme like Xclusive, some adjustments might be required. I’m looking forward to seeing how future updates improve theme integration. Reason for 4/5 stars: The app itself works excellently, and the support is helpful. One star is deducted because setting it up on complex themes required significant effort, which may be challenging for new users.

Chalrlesdillon

Sep 02, 2025  on Shopify

somehow even basic shopify functions dont work anymore around this app, support non existent, its my first ever review just because its so bad.

Emery

Sep 02, 2025  on Shopify

The app really enhanced my customers' shopping experience with its fully customizable and rich features. I was able to quickly add complex product options and saw a significant increase in conversion rates and order values. The support team was quick and reactive, which made the whole experience even better.

Fulvius Apparel

Aug 29, 2025  on Shopify

I had a bug with this app and the theme I'm using, I reached out to tech support and they investigated and fixed the issue quickly! I'm on the free plan so the fact that they went the distance they did to fix my issue says a lot!!

Oscouture

Aug 27, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for my customers. It's so easy to use and has positively affected my sales with custom charge options. I highly recommend it!

The Meal Prep Co.

Aug 26, 2025  on Shopify

Easy to learn and implement what I need - especially with the help from the support team. Rosa was very attentive and patient with guiding me to my objectives.

44 Tints

Aug 24, 2025  on Shopify

Absolutely love the custom charge options feature. It has definitely boosted our sales and improved our overall shopping experience.

40 Colori b2b

Aug 22, 2025  on Shopify

App works perfectly and has lots of features. Very responsive team working quickly on all my requests.

C2DHM Creations

Aug 18, 2025  on Shopify

I love the app, for a person with no coding experience this works for me! It takes a moment to learn how to set up. The only draw back is i have to use the paid version for my store, wish there were more free options.

Polar RV Mattress

Aug 16, 2025  on Shopify

We had a very great experience with the support from Tepo as well the product is exactly what we needed to get custom products communicated clearly to the customer. Thank you.

ESP Decor

Aug 16, 2025  on Shopify

Thank you very much! Communication with you was easy and fast. The problem was solved very efficiently. Everything works very well and I am more than satisfied!

Onlyfanr

Aug 16, 2025  on Shopify

The app's customizable features have significantly improved the shopping experience on my store. Customers can now easily add complex product options, leading to an increase in conversion rates and order values. The support team is also quick and reactive, always ready to solve any issues.

Amsterdam Baking Company

Aug 14, 2025  on Shopify

I’d like to thank Rosa and Hazel from Depo for their excellent support. They always respond quickly and clearly to my Postpay questions whenever I need an answer. The app works very well and we’re very happy with it.

Enide Books

Aug 14, 2025  on Shopify

Support très réactif (m'a aidé en moins de 24h). Très agréables par message et mail. Superbe application pour configurer facilement des options personnalisées. Super fast support assistance. (They helped me with my issue in less than a day). Their team is very kind and thoughtful either by chat or by email. The App is great.

3DCrafti

Aug 13, 2025  on Shopify

This app has really enhanced my store's shopping experience. The custom charge options have positively affected my sales and I've noticed an increase in conversion rates and order values. The support team is also quick and knowledgeable, which is a huge plus.

PrintPop

Aug 10, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for our customers, leading to an increase in conversion rates and order values. The support team's expertise and quick problem-solving abilities have been highly impressive.

The Stick Club

Aug 08, 2025  on Shopify

App does exactly what I want it to. Customer Service is delayed due to time difference (I'm based in the UK) but they are extremely quick to respond as soon as they are working. Hazel is particularly helpful and has helped me resolve any issues. Highly recommend

L'Atelier du Manchot

Aug 07, 2025  on Shopify

The app has really improved our sales with its custom charge options. It's amazing to see how it has positively affected our conversion rates and order values. The support team is also quick and expert in solving any issues.

Auzi

Aug 07, 2025  on Shopify

The app's customizable options have really enhanced our customers' shopping experience, ultimately leading to increased conversion rates and order values. The support team has also been incredibly responsive and helpful, making any issues a breeze to resolve.

Fandomcase

Aug 06, 2025  on Shopify

I am really impressed with the enhancement this app brings to our shopping experience. The custom charge options have positively affected our sales, increasing our conversion rates and order values. The support team is also quick and expertise. Definitely worth it!

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