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Customer reviews: Qikify Custom Product Options

Develop by Shopify

Tepo Product Options is a Shopify app that helps merchants customize product variants, add-upsells, and streamline store management. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (842)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

Storie d'Amore EU

Jan 23, 2026  on Shopify

I previously used another similar service for my store, but they had issues with additional product options being created as separate products. This was very inconvenient, especially when running promotions or discounts. With these guys, this problem does not exist, and that is very valuable. They also have excellent customer support. Some of my options were glitching, but they really tried to solve the issue and did it quite quickly. They stayed in touch every day during the process. Thank you for the service and the great work!

WJD Exclusives

Jan 15, 2026  on Shopify

App is so so. When you have issues — they share screenshots without full instructions. When you ask for a call for a quick screen share session, they'd rather waste hours upon hours on meaningless chat messages vs. one simple call. We are a business, a paying customer. The least you can do is to set a conf. call. Insane. Will look for another solution. p.s. They use crisp for customer live-chat which is beyond buggy. Use intercom.io to provide decent chat experience.

EGO

Jan 12, 2026  on Shopify

Tuve que hablar con soporte de Tepo para arreglar un problema que tenia la pagina web con la app y me lo arreglaron muy rápido, muy buena comunicación con ellos y muy amables! Un 10 para el equipo!

Tuft & Timber Co., LLC

Jan 07, 2026  on Shopify

I've tried at least 8 product customizer apps and none of them seemed to address my needs. This app seemed promising but I have to admit I did struggle in the beginning. However, I think what makes this app far better than others is their customer service and fast resolution of issues. Hazel is a rockstar! She answered my questions for 3 days straight helping me get to a seemingly near impossible goal from when I initially started. I'm not ready for launch and can do so knowing my site is where I need it to be for a great customer experience. Thanks Tepo and again a big shout out and thanks to Hazel!

Vibez Wheels & Styling

Dec 02, 2025  on Shopify

heel fijne app als optie, makkelijk te gebruiken en werkt prima met verschillende thema's, aftersales ook perfect en behulpzaam

Gift4fan

Nov 25, 2025  on Shopify

Fantastic app and amazing support! I had a small issue with styling, and their team fixed it within minutes. The app works smoothly and gives me full control over custom fields. Perfect for personalized products.

AthleteFits

Nov 25, 2025  on Shopify

Tepo Product Options is exactly what my store needed. The app is incredibly easy to use, the interface is clean, and the customization options are powerful. It helped me add complex product variations without any coding. Highly recommended!

Hooray

Nov 21, 2025  on Shopify

The support team is amazing, they quickly solved my problem and I was back to selling in no time. The app has definitely improved my customer's shopping experience.

Gizz

Nov 19, 2025  on Shopify

great app. So usefull for my website and products. and also the customer service is so helpfull . they accomodate my request promptly. I also want to thank Dear Rosa from here. She is so helpfull. thank you very much

Dogs Boutique

Nov 17, 2025  on Shopify

Great app that has allowed me to simplify the order process for many of my products. Perfect for allowing customers to provide details for personalisation. It is simple and can be customised to work with your shop theme. Also super happy with the customer service. Excellent even though I am currently using the free version of the app.

Les Bijoux De Claclou

Nov 17, 2025  on Shopify

The app's rich features have greatly enhanced the shopping experience for our customers, leading to an increase in conversion rates and order values. The support team's quick and expertise assistance is also commendable.

Craft Forge Lab

Nov 13, 2025  on Shopify

Really impressed with the rich features and ease of use of this app. It has definitely enhanced the shopping experience for my customers and increased our conversion rates.

Clarendale USA

Nov 12, 2025  on Shopify

Hazel was a big help. Helped me set up the exactly how I wanted it to. Thank you for the great support!

Figurine & Kawaii

Nov 12, 2025  on Shopify

The app's customizable features greatly enhanced our customers' shopping experience. It's definitely a game-changer for our store. (good IA ^^')

The Lollipop Guild

Nov 11, 2025  on Shopify

Hazel was fantastic! She even made me a tutorial video that best fit my particular needs. I have every intention of making this app work for me because of the experience that I just had with Hazel. I hope all of my potential needs for help goes this great!

Veridian Silver Co.

Nov 11, 2025  on Shopify

As someone who has no idea what they are doing when it comes to CSS and coding of any kind, this app has been easy to use. When I got stuck, I was able to chat with a rep, who went into my site and made some tweaks for me to make my listing appear exactly how I wanted it to. I am really looking forward to using Tepo on future listings!

Freedom Room

Nov 11, 2025  on Shopify

Friendly and helpful support team. They're very responsive and are always willing to help whenever I encounter difficulties.

mysquishcase

Nov 10, 2025  on Shopify

Many thanks to Hazel for her invaluable assistance—she resolved the problem promptly with excellent service. We truly appreciate her professional support!"

Weltenbummler Kids

Nov 06, 2025  on Shopify

Eine tolle App mit einem super Service. Zweimal hatten wir auf unserer Seite technische Herausforderungen und beide male wurde uns sofort und sehr professionell geholfen. Sehr empfehlenswert!

twentyTwo

Nov 06, 2025  on Shopify

C’était incroyable ! Hazel m’a beaucoup aidée avec mes problèmes rencontrés sur mon site merci

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