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Customer reviews: Tepo Custom Product Options

Develop by Tepo

Reviews (833)

Overall rating
4.9

What Merchants Think

The "Tepo Custom Product Options" app is highly regarded by merchants for its flexibility, ease of use, and exceptional customer support. Many users highlight the app's effectiveness in offering product personalization, which enhances customer satisfaction and conversion rates. The quick and helpful support provided by the Tepo team, particularly by team member Hazel, is frequently mentioned as a significant asset. However, a few users have encountered minor issues which were resolved swiftly, maintaining overall positive sentiment.

Key Strengths

  • Easy to install and use with an intuitive interface.
  • Comprehensive customization options allowing for tailored product offerings.
  • Excellent customer support, notably from Hazel, ensuring prompt issue resolution.
  • Seamless integration with Shopify stores and improved conversion rates.
  • Regular updates and continuous improvements to the app.

Common Concerns

  • Some users report the lack of an in-product price add-on feature.
  • Minor bugs related to inline button features and CSS styling.
  • Occasional compatibility issues with store themes.
  • A few merchants experienced delayed customer service response times.

Final Thoughts

Overall, "Tepo Custom Product Options" is a highly valuable tool for Shopify stores needing advanced product customization capabilities. Despite some minor shortcomings, the app's user-friendly design, extensive customization features, and outstanding customer service, particularly by Hazel, make it a popular choice among merchants. It is widely recommended for those looking to enhance their product offerings effectively and efficiently.

LuscoFusco LAB

Mar 18, 2025  on Shopify

I'm impressed, grateful and so happy with Tepo App and of course with the great support they have. They always help me, so polite, so wonderful... Thank you for everything!

Tinta y Fiesta

Mar 17, 2025  on Shopify

Acabo de empezar con ella y la verdad que para mi tienda online es ideal, ya que trabajo con productos personalizados y hay distintas opciones para configurar y poder generar mayor conversión. Por a poco a media que vaya creciendo iré complementando las distintas opciones, pero por ahora tiene muy buena pinta. El soporte técnico es muy bueno, te ayudan sin problema en lo que necesites hasta que puedas tener la configuración que necesitas de tu tienda.

TreaYou Studio

Mar 12, 2025  on Shopify

The app is so easy to use! The customer service is also great - Hazel quickly helped me solve the problem with the product page display. I really appreciate that :)

Clic & Brod

Mar 10, 2025  on Shopify

Superbe application qui permet de multiplier les possibilités en termes de variante. Service client au top !

Flowers on Ramarama

Mar 09, 2025  on Shopify

Perfect custom options. Works flawlessly. Easy to setup. Support is great too. All my questions were answered in timely and efficiently.

DS Cosmétiques

Mar 07, 2025  on Shopify

C'est exactement l'application donc j'avais besoin pour la personnalisation de mes produits ! j'adore, merci.

Ateclier

Mar 05, 2025  on Shopify

The support experience has been great and very fast. You just have to keep in mind your time zone, to contact them when they are operational. 100% recommended.

Nimo

Mar 04, 2025  on Shopify

At first, I tried another APP: OPTIS Product Options, Variant. But their app has many bugs, and after 2 days of fixing, their support said they could not solve the problem. Then, I tried this app. I initially met the same problem, but the support team solved my issue in 30 mins. You guys work great.

Seek Optics

Mar 03, 2025  on Shopify

Nice product. We have been using it for over a year and it helps us upsell a lot of services we offer. recommended

Freedom Forge

Feb 28, 2025  on Shopify

Customer service is fantastic. I had an issue with the quantity selector working with my theme, the temp customer service team fixed this issue fast even though it was late in the evening. Great app!

Amazing Spaces

Feb 19, 2025  on Shopify

Bis jetzt habe ich keine Probleme mit dem Plugin gehabt und auch der Support ist super schnell und hilfsbereit!

The Artful Astronaut LLC

Feb 17, 2025  on Shopify

This app is a lifesaver for my shop! So many products just wouldn't work without it. When I had an issue, the customer service solved it quickly and painlessly. Highly recommend!

Emmy&Co

Feb 14, 2025  on Shopify

Amazing for adding on multiple options and when a small error accrued the team was super helpful in explaining this and then even fixing the issue for me. Fully worth having this app add on.

Pitka Leather

Feb 13, 2025  on Shopify

Happy for now, no complains at all. Best Part your online support was so fast and effective-Thank you HAZEL

Toutou&co Paris

Feb 09, 2025  on Shopify

super facile d'installation et d'utilisation. Je viens de l'installer pour mes colliers afin que les clients puissent indiquer le tour de coup de leur chien / chat ! C'est super

Farmhouse Charm Candles Inc.

Feb 01, 2025  on Shopify

It's my first time using the app and I've encountered some minor issue. contacted the customer service and it was resolved fast. I'm still exploring some of it features, but for what I currently need, I'm impressed!

Yael Pilo | Handcrafted Creations

Jan 30, 2025  on Shopify

I’m really impressed with Tepo Custom Product Options! It has been an excellent tool for adding multiple custom option sets to my products. The interface is easy to use, and it offers the flexibility I need for my store. It’s been perfect for customizing products and providing my customers with tailored choices. I highly recommend this app to anyone looking for an efficient way to manage product options on Shopify!

Zendure EU

Jan 19, 2025  on Shopify

The online chat supporting team feedback is rapid and smart, they can take on my questions quickly, and the app is easy to set up and customize, I highly recommend it!

i aminal

Jan 18, 2025  on Shopify

Wonderfully designed app with one flaw, it's missing an in-product price add-on feature. Currently you need to create a separate variant to use as a price add-on for your product, you can't just have a price increase on certain variants within the product itself. To me this is a fundamental feature that should not be missing in a product options app, but besides that the app works wonderfully. Thank you to Hazel for her help and patience!

Lovin-SticknTee

Jan 14, 2025  on Shopify

This is exactly what I was looking for and the configuration is so easy. However, I have two small problems that I would like to solve, but in my opinion nothing serious. The first: when I activate the customization option, the css style of the "add to cart" button is modified which is not aesthetic. The second, by default the customization field is displayed between the "size guide" and the "quantity". Can we choose another location? Thank you!

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