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Customer reviews: Swym Wishlist Plus

Develop by Shopify

Swym Relay is a powerful Shopify app designed to enhance customer engagement through wishlists, product sharing, and automated notifications. Reading reviews helps merchants evaluate its performance and decide if it fits their store's needs.

Reviews (1,403)

Overall rating
4.8

What Merchants Think

The "Swym Wishlist Plus" app has garnered predominantly positive feedback from merchants who highlight its ease of use, integration capabilities, and the significant impact it has on customer engagement and sales. Merchants have consistently praised the app for its functionality and the exceptional quality of customer support, often mentioning personalized help that goes above and beyond expectations.

Key Strengths

  • Responsive and supportive customer service, often praised for going the extra mile.
  • Ease of installation and intuitive user interface.
  • Ability to customize and match the app's aesthetics with the store's theme.
  • Useful integrations with email service providers for notifications.
  • Significant positive impact on customer engagement and sales conversions.

Common Concerns

  • Occasional technical issues, such as translation errors and admin page errors.
  • Concerns regarding removal of residual code after uninstallation.
  • Some users found the pricing to be on the higher side without available discounts.
  • Limitations during setup, requiring further assistance from the support team.
  • Some merchants experienced difficulties in initial installation and configuration.

Final Thoughts

Overall, "Swym Wishlist Plus" is highly regarded by store owners for its ability to enhance the shopping experience and foster customer engagement. Its customization options and integration capabilities, combined with exceptional support, contribute to its strong reputation. While there are minor concerns, particularly regarding setup and occasional technical issues, the app's robustness and supportive team make it a recommended choice for enhancing e-commerce functionality.

She by the Sea

Oct 15, 2025  on Shopify

I tried making this app work after installing it in July. It didn't, so I uninstalled it. Thought I'd have another go........still the same now in October. It's so sad. It simply does not show on my store.

Alidolado

Oct 08, 2025  on Shopify

They help me a lot to put the app working on my theme, thank you so much, for the assistant, awesome wishilist app!

Green Tree Beauty Inc.

Sep 30, 2025  on Shopify

The features of this app have been enhancing my UX online and in store . My favourite feature is that it integrates with my Shopify POS (for an additional fee) so I can access and create Client Wishlists right from my POS. When I was having issues integrating the app with my email automations, the staff were quick to help me and wonderful to work with. Thanks so much!!

Studio Gallantry

Sep 29, 2025  on Shopify

The team were very helpful in addressing customisation that I could not access, which has no improved my store UI.

Vianney México

Sep 17, 2025  on Shopify

I had an issue with the product prices showing incorrectly in the wishlist (without decimals). I contacted support and they fixed it very quickly — everything now displays perfectly. The app works great, and the support team was fast, professional, and helpful.

Bambam's Glamglam

Sep 16, 2025  on Shopify

Dharuneswar from Swym Corporation is the best customer support I have ever had. I had little problems trying to set it up and he was so wonderful in fixing things for me and getting just the way I wanted it in line with my theme settings. THANK YOU DHARUNESWAR you are the BEST and I really can't Thank you enough. So glad I decided on this app. Thank you from Bambam's Glamglam

Frametolia.

Sep 11, 2025  on Shopify

The app works as intended and their support for any issues is stellar. They fixed my layering issue quickly! Would recommend

Sprinter Parts US

Sep 03, 2025  on Shopify

Very easy-to-use and helpful app that keeps customers engaged with the website, even after their first visit. The setup and settings are straightforward, and the support team responds very quickly.

Plumtree Baby

Sep 02, 2025  on Shopify

I can't turn off the weird automatically saved items pop up and it is only showing for 1 second so it is not useful for customers!

Robert Welch Designs Ltd

Aug 27, 2025  on Shopify

We’ve implemented both Wishlist Plus and Gift Lists & Registries from Swym, and the experience has been outstanding. What has set them apart is not only the apps themselves, which are robust, intuitive, and deliver exactly what we need, but the level of support and development expertise behind them. The Swym team (both support and developers) have consistently gone above and beyond to help us customise the UX for our unique business needs. Some of this work has been paid, but much of it was provided without charge, and in every case the speed, quality, and turnaround time have been exceptional, far beyond what we’re used to seeing from app developers. We’ve been genuinely impressed, and would highly recommend these apps to anyone looking for wishlist or registry functionality backed by a team that truly cares about their customers’ success.

ArdMoor

Aug 27, 2025  on Shopify

The app might look good, but their support is an absolute nightmare. Getting any real help takes forever (probably because of the time difference), and every time it’s a different person who clearly hasn’t read the previous messages. Tickets get raised and then just sit there with zero updates. Instead of an actual solution, you just get bombarded with useless automated replies. It’s infuriating.

Zippo Australia

Aug 15, 2025  on Shopify

Very good app! Customers are utilizing it, and their support is quick and helpful. We will keep on using it. Can highly recommend them.

ArdMoor

Aug 07, 2025  on Shopify

The app looks great - but getting any help from their support team takes a long time (I'm assuming due to time difference) and there is no continuity for which member of staff assists. Getting a response to anything takes a long time.

DrawnBy:

Aug 07, 2025  on Shopify

They got back to me and managed to fix the issues that i needed them to! Was just a bit frazzled when they suddenly went uncontactable. Customer service is still excellent. Just hopefully their chat won't go on the fritz again! ----- Just wondering if anyone else is facing a problem with the chat function? i can't seem to get in contact with them at all now for a problem that's been a ticket for a couple of days because the chat isn't available. ---- the customer service is A STAR. I struggled with coding some changes and they stepped in and got that right done for me so quickly. Really appreciate their heart and attention to detail. The app itself is easy to use even with some tweaking.

woods_ copenhagen

Aug 04, 2025  on Shopify

Perfect support for even the smallest and most custom demands, nothing is met with a no. Service is top class. I've had the pleasure to work with Srihari on various changes the last year, where everything we've been requesting has been fulfilled. Highly recommend.

DrawnBy:

Aug 03, 2025  on Shopify

Just wondering if anyone else is facing a problem with the chat function? i can't seem to get in contact with them at all now for a problem that's been a ticket for a couple of days because the chat isn't available. ---- the customer service is A STAR. I struggled with coding some changes and they stepped in and got that right done for me so quickly. Really appreciate their heart and attention to detail. The app itself is easy to use even with some tweaking.

LC

Aug 01, 2025  on Shopify

Great app! Great support. These guys do not mess around when it comes to support. They did great with the integration and did not say no to any of the requests. Shout out to this app and these guys.

Monar

Jul 31, 2025  on Shopify

The Wishlist Plus App is easy to install and manage. We installed it less than a month ago, and the results are promising; our customers really use this feature a lot, and it helps us target them easily with reminders, restock, and soon-out-of-stock emails designed in our Klaviyo account. Big thank you to their customer support team, who are helpful and reactive.

OBriens Clothing Co

Jul 31, 2025  on Shopify

Solid app with helpful support We've been using Swym Wishlist Plus on our Shopify store and found it to be a useful tool for allowing customers to save items for later. The setup was fairly straightforward, and it integrates well with our theme. The support team has been responsive and helpful when we've needed assistance, particularly with some minor customisations. Overall, a reliable app with good support behind it.

Fineartcanvas.com

Jul 24, 2025  on Shopify

We've had a fantastic experience with Wishlist Plus. Their customer service is top-notch—fast, responsive, and incredibly helpful. Any time we needed assistance, their team jumped in right away and got things done efficiently, saving us the time and cost of hiring additional developers. The app itself integrates seamlessly and offers the features we need without a complicated setup. If you're looking for a powerful wishlist solution with excellent support behind it, Wishlist Plus is the way to go. Highly recommended! Customers are already engaging with the app and the dashboard report is very intuitive.

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