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Customer reviews: Swym Wishlist Plus

Swym Relay is a powerful Shopify app designed to enhance customer engagement through wishlists, product sharing, and automated notifications. Reading reviews helps merchants evaluate its performance and decide if it fits their store's needs.

Reviews (1,441)

Overall rating
4.8

What Merchants Think

The "Swym Wishlist Plus" app has garnered predominantly positive feedback from merchants who highlight its ease of use, integration capabilities, and the significant impact it has on customer engagement and sales. Merchants have consistently praised the app for its functionality and the exceptional quality of customer support, often mentioning personalized help that goes above and beyond expectations.

Key Strengths

  • Responsive and supportive customer service, often praised for going the extra mile.
  • Ease of installation and intuitive user interface.
  • Ability to customize and match the app's aesthetics with the store's theme.
  • Useful integrations with email service providers for notifications.
  • Significant positive impact on customer engagement and sales conversions.

Common Concerns

  • Occasional technical issues, such as translation errors and admin page errors.
  • Concerns regarding removal of residual code after uninstallation.
  • Some users found the pricing to be on the higher side without available discounts.
  • Limitations during setup, requiring further assistance from the support team.
  • Some merchants experienced difficulties in initial installation and configuration.

Final Thoughts

Overall, "Swym Wishlist Plus" is highly regarded by store owners for its ability to enhance the shopping experience and foster customer engagement. Its customization options and integration capabilities, combined with exceptional support, contribute to its strong reputation. While there are minor concerns, particularly regarding setup and occasional technical issues, the app's robustness and supportive team make it a recommended choice for enhancing e-commerce functionality.

unx.art

Jul 18, 2025  on Shopify

Great customer service which takes the time to listen to your issues. Ability to book a slot complementary to your subscription and personalised support. Strongly recommend to small businesses.

Élise

Jul 15, 2025  on Shopify

お客様の動向が見られることもさることながら、ウィッシュリストを導入し、不明な点などチャットから問い合わせをさせていただきました。 複雑な対応だったため、その後メールでの問い合わせしておりましたが、クイックに修正対応をしていただけました。 今後も継続的に利用させていただきます。

XTRAPAWS

Jul 11, 2025  on Shopify

Very useful app! The Wishlist feature works perfectly and has helped improve user engagement on my store. Support is always quick to respond. Highly recommended!

Furniture Fair | Cincinnati | Dayton | Louisville | Indianapolis

Jul 09, 2025  on Shopify

They are people that you can work with directly to customize things the way you want or fix any issues you might have. They are quick to respond and quick to get to work. This means everything when issues arise. Nothing worse than hearing something like "our tech team is in a different time zone and will follow up either in the middle of the night tonight or tomorrow." You run into this kind of thing a lot with shopify apps. I just deleted one rather than wait a day to resolve an issue. Swym is on top of it! No worries here. I have had a great experience working with the Swym team.

Treasure Box by Biani NZ

Jul 08, 2025  on Shopify

Fantastic and quick service from the Wishlist Plus team. My problem was solved within 10 minutes of reaching out. Would highly recommend Wishlist Plus.

unisonature

Jul 03, 2025  on Shopify

Great app with very friendly and helpful support – they respond quickly and are happy to assist when needed.

Retrospillkongen

Jul 02, 2025  on Shopify

My developer axydently deleated the application. But Swym customer service went far to restore everything back to our custom settup. Overal happy with the app.

Cessorie

Jun 26, 2025  on Shopify

This is the best affordable wishlist app in the App Store and I have tried several. The interface is flawless and the features are robust and integrate seamlessly with my store. The customer service is also amazing. Their representatives are patient, professional, understanding and to respond and resolve issues. 10/10 highly recommend.

inooko

Jun 23, 2025  on Shopify

Awesome app and very helpful customer service allowing us to launch the wishlist feature easily and very quickly

Glitter Planet

Jun 18, 2025  on Shopify

Another wonderful app added to my store. The customer service is second to none! had multiple set up questions, the team go above and beyond every time. Such a wonderful layout! Thank you Swym.

Fantasy Nails

Jun 17, 2025  on Shopify

The app works great and fits perfectly with our website's design. Dharuneswar, in particular, and the support team were incredibly helpful setting it up and with the English version of the wishlist.

Doll Planet Hair

Jun 14, 2025  on Shopify

During initial setup the wishlist team was extremely helpful fine tuning little details to customize our branding. Customers have been loving the wishlist option added to our site. It’s only less than a week, but so far I’m very happy with the programming abilities the pro version of the app offers, and very happy with customer service, their attention to details and how often and quickly they follow up.

Potesta Designs Shop

Jun 10, 2025  on Shopify

Support is amazing, we are still in testing phase but any time I have tried to reach support the have solved all my questions and beyond. App is integrating well for the purpose we need :)!

My Nook

Jun 09, 2025  on Shopify

Such a responsive team! Excellent assistance with some small customisations and really happy with how the App is working so far.

MyGreatCanvas | Canvas Wall Art Prints | Photo Prints & Wall Decor

Jun 07, 2025  on Shopify

I'm using Symmetry, which is the third most popular Shopify theme, but it doesn’t function properly. It works on the first page of the collection, but NOT on the second page. It does NOT work in the "You may also like" section below the product detail page. When you select options like "New to Old" or "Best Seller" in the collection page filters, it does NOT work. On collection and product pages, the favorite/like count appears only after 5–10 seconds. I’m tired of opening a new ticket every day for a different issue. I'm now considering alternatives. These are just the bugs I’ve personally found — who knows how many other parts of the site are affected? The support team is trying to help, but I'm spending so much time reporting bugs and waiting for fixes that I can't focus on my actual business. Additionally, we’re on the Pro plan at $59 per month because the lower plan automatically shuts off once a specific limit is reached.

you look perfect

Jun 03, 2025  on Shopify

I was not happy. Much too complicated, thousands of options I dont need and what I set up in the app was not working so the support had to code all. After 2 days of trying I was so unhappy I deinstalled it. Also no beautiful layout on wishlist page :-( If you only want hearts on products and one wishlist page, your are wrong here!

WE-AR

Jun 03, 2025  on Shopify

Dipayan was the most helpful customer service rep I may have ever encountered. He got the app styled exactly how we wanted, was incredibly patient with multiple design changes, and went above and beyond to get the app integrated across multiple device layouts. 5/5!

Elenorra

Jun 03, 2025  on Shopify

Unparalleled support team who went above and beyond by installing the app on my behalf, including adding the code. Extremely quick turnaround and a seamless experience. Thank you Tejesh

Cherri Cherri Pow Pow

May 31, 2025  on Shopify

The Swym Wishlist app provided us with all the functionality and support we needed to include a fully functional Wishlist feature with our online store's launch! Additionally the customer service and support we received was swift, accurate and truly went above and beyond for us! High recommended to anyone.

Tecnología AltérCo

May 30, 2025  on Shopify

We’ve been using Swym’s app for a while now and it works reliably right out of the box. What truly stands out is their support team — they’ve always been attentive and helpful, especially when we needed specific customizations to better fit our store’s needs. Highly recommended!

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