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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,859)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Mountain Gazette

Jun 10, 2024  on Shopify

I've been using the Recharge Subscriptions app for our business, and it has been an absolute game-changer. The seamless integration with Shopify and the intuitive user interface make managing subscriptions incredibly easy. The app's robust features allow me to customize subscription plans, automate recurring payments, and provide a top-notch experience for my customers. The support team is exceptional, always quick to respond and resolve any issues. Thanks to Recharge, my business has seen a significant increase in customer retention and satisfaction. I highly recommend this app to anyone looking to streamline their subscription management process!

Bunny James Boxes

Jun 10, 2024  on Shopify

Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.

Earthssplendor

Jun 06, 2024  on Shopify

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Girl On A Run Box

Jun 03, 2024  on Shopify

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Quarter

Jun 02, 2024  on Shopify

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Allermi

Jun 02, 2024  on Shopify

Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)

Bewilderment

Jun 01, 2024  on Shopify

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Vetz Petz Antinol CA

May 28, 2024  on Shopify

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

Green Goddess

Apr 23, 2024  on Shopify

We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.

DuraPaw

Apr 20, 2024  on Shopify

We are happy with the level of service provided by the Recharge team. Very kind and supportive staff.

TYPEBEA Australia & New Zealand

Apr 18, 2024  on Shopify

Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!

Forage Hyperfoods

Apr 17, 2024  on Shopify

We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us. The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions. Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.

HeyBamboo

Apr 16, 2024  on Shopify

We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!

Wash Yo Self

Apr 16, 2024  on Shopify

We have used Recharge for a couple businesses. The process is easy and works well, but the customer service is what stands out. Very responsive and helpful when I've needed them.

Aromatherapy Associates

Apr 16, 2024  on Shopify

I would highly recommend Recharge to any company looking to move into subscriptions. The product itself is fantastic but the onboarding team are even better. Arlon was incredibly helpful from start to finish.

Force of Nature Meats

Apr 15, 2024  on Shopify

Support was super helpful with multiple issues within the same chat. Very productive support session!

Fish For Skeptics

Apr 11, 2024  on Shopify

Implementing Recharge into our business was a breeze, thanks to Vinse's outstanding assistance. His expertise made complex concepts easy to understand, and his responsiveness ensured all my questions were promptly addressed. Plus, the software itself is incredibly user-friendly, making managing subscriptions a smooth and efficient process. Highly recommended for anyone considering integrating to Recharge!

FMF Racing

Apr 09, 2024  on Shopify

Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.

Cronch Dog Treats

Apr 08, 2024  on Shopify

Would not use again. Changed their billing cycles without informing customers. (They did say they sent emails but I had not received any). Last month they had billed me (a month late) for the app after they went paid, but again, I did not know that they were changing their billing. Getting a refund was difficult. Once refunded I removed the app never to be used again. You'll imagine my surprise when a month later I am billed again for the recharge app, that has been uninstalled for over a month now. I'd highly recommend a different app just based on this experience. Edit Update after response: Based on their reply it is easy to understand that recharge has been a difficult company to work with. My review was not a complaint about the app graduating to a paid app. My review IS however a complaint of their lack of communication, not informing me I was getting moved to this plan in any way whatsoever, improper billing cycles, improper billing, and unwillingness to accept the facts as they have played out. Please re read my review recharge, I have been working within your customer service parameters, and they have failed. On the customer service side, the individual I have dealt with this time around has been great, but unfortunately she must be getting bad information, as she was told my requested refund was completed (it wasn't).

Alaska Gold Seafood

Apr 02, 2024  on Shopify

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication. If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

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