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Customer reviews: syncX: Stock Sync

Develop by SyncX

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (722)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

machon

Aug 07, 2025  on Shopify

Stock Sync is by far the best app I’ve used for inventory synchronization on Shopify. It’s simple, reliable, and does exactly what it promises. But what really makes it stand out is the customer service — the support team is extremely polite, helpful, and always responds quickly. They’re ready to assist with any issue to make sure everything works smoothly and no difficulties arise. I truly appreciate their professionalism and dedication. Highly recommended!

Massey Tractor Parts

Aug 07, 2025  on Shopify

The app seamlessly handles our stock updates from multiple suppliers via SFTP, direct URLs, and file uploads, saving us countless hours of manual work. The flexibility and customisation options are fantastic, and we’ve been able to automate complex inventory workflows that would otherwise require expensive bespoke development. Support has also been reliable and responsive whenever we’ve needed assistance with more advanced configurations. If you're managing large inventories or syncing with external systems, Stock Sync is hands down one of the best apps on the Shopify App Store. Highly recommended!

Angel Dust

Jul 31, 2025  on Shopify

Excellent app and excellent service. Had a stock feed issue and Raj fixed it right away. Couldn't ask for more. Highly recommended :)

PBO.DK

Jul 31, 2025  on Shopify

Not sure what to think yet. at first glance it looks easy, but still has some issues with setup and variant SKU is missing in drop down. also when reach out to chat, its just an AI no person. even tried some of the "solutions" provided from the AI and that did not help. I think I might uninstall again, but maybe give one last try.

Apex Comfort

Jul 25, 2025  on Shopify

Excellent app, works perfectly for syncing stock levels between suppliers and you own site. Staff are very fast to respond and extremely helpful

Hugz and Kizzez

Jul 21, 2025  on Shopify

SyncX is a great program and support really help get you going and answers any questions you have. They take their time to teach you how to setup the feeds and the import is fast. I love the auto schedule feature, and it updates instantly. It really is an AWESOME app.

MopedExperten

Jul 09, 2025  on Shopify

Perfect for sync stocks from other websites trought google sheets. I found a bug and contacted their suport and they fixed it within 24H as they had proimses. Everything very good and easy to use

Bok Branding

Jul 03, 2025  on Shopify

SyncX has been a very valuable app for our store. It made the uploading and updating of products from a major supplier via their API a much faster and easier task than we expected. The team went above and beyond to assist us in ensuring our store gets set up the way we wanted.

Legacy Jewelry

Jul 03, 2025  on Shopify

Support is amazingly helpful! Very fast response and helped with solutions to issues outside of their purview. They helped me with consolidating feeds, and choosing the best price plan :)

My Store

Jul 03, 2025  on Shopify

syncX: Stock Sync is by far the best app for stock synchronization, offering a wide range of options and customizations. It allows you to both generate stock levels for your B2B customers and import inventory from your suppliers, regardless of the file format. It supports virtually all standard file types and offers incredible flexibility when it comes to configuration. What truly sets it apart is the outstanding support team. They respond quickly and provide effective solutions almost instantly. Highly recommended for anyone looking to streamline and automate their inventory management!

Teng Tools South Africa

Jun 30, 2025  on Shopify

A bit tricky to set up the first time, but the support team is very responsive and very helpful, so it is not an issue. Excellent App!

Pro Gym Essentials

Jun 30, 2025  on Shopify

I had no idea how to upload my CSV file and was feeling a bit overwhelmed, but Raj made the whole process so easy and stress-free. He was incredibly patient, clear in his instructions, and genuinely kind throughout our interaction. It's rare to come across such helpful and supportive service — Raj went above and beyond. I'm so grateful for his assistance and wouldn’t hesitate to reach out again. Thank you, Raj!

Dilligan

Jun 27, 2025  on Shopify

Great product and fills a desperate need. Support is kind and helpful, takes a while to respond; unlike most they did not rush or give up after 10 minutes. They dedicated a full 45 minutes to making sure I was fully set up and prepared.

Furry store

Jun 25, 2025  on Shopify

nothing is working i spent money to add credit for product import and now I dont have money and products are not imported

petstyle24

Jun 24, 2025  on Shopify

Extrem viele Einstellungsmöglichkeiten. Funktioniert zuverlässig und der Support arbeitet schnell und effektiv. Danke Euch

Roulottes Lupien 2000 inc.

Jun 19, 2025  on Shopify

App developpers are really responsive when you need to be supported and they are also reliable in the answers provided. I would really recommend this solution!

Ink Hub

Jun 16, 2025  on Shopify

Great product, great service. This is a must have app for any serious drop shipper. Dean ( www.inkhub.com.au )

Catoctin Outfitters LLC

Jun 15, 2025  on Shopify

Super helpful for being able to sync wholesaler feeds to store. Support was a lifesaver and helped me navigate setting up some complex integrations, definitely recommend!

Health Wholesale

Jun 15, 2025  on Shopify

I use this on the free version for our business but will likely upgrade soon - but prices are fair. It does what I need, with multiple methods for uploading - we use email from one supplier, and then google sheet for another for around 2,000 SKU's. It simple to use, and works well!

Twoda Shop

Jun 12, 2025  on Shopify

Tut genau, was es soll. Einrichten, verbinden, fertig. Bei mir funktioniert alles reibungslos – Bestände werden zuverlässig synchronisiert. Genau das, was ich gesucht habe. Empfehlenswert!

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