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Customer reviews: syncX: Stock Sync

Develop by syncX

Reviews (1,358)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

DiscountDressShop

Mar 07, 2025  on Shopify

This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

PVAnlagekaufen.com

Mar 05, 2025  on Shopify

wirklich gute App für Shopify, manche Shops/Stores für Dropshipping sind schon direkt angebunden und man kann sie in der Suche finden. Hier gibt es auch genügend Videos die alle ausführlich und auf den Punkt gebracht erklären. Leider hatte ich einige Probleme mit der API von meinem Dropshipper aber dank Raj vom Customer Support konnten all diese Probleme sehr zügig und effektiv gelöst werden. Danke nochmal für die gute Zusammenarbeit. Alles in allem kann ich die App definitiv weiter empfehlen auch für Neulinge wie mich die einen Dropshipping-Store eröffnen mit knapp 900 Produkten.

Becki Owens Living

Feb 28, 2025  on Shopify

StockSync is an absolute game-changer! Their app is incredibly easy to use—literally Inventory Feeds For Dummies—and it gets the job done almost flawlessly. The customer service is outstanding; they are always eager to help and make sure everything runs smoothly. I feel like they are an extension of my team, always there when I need them. StockSync has saved me soooo much time, and I can’t recommend them enough!

King's Pocket

Feb 27, 2025  on Shopify

Had a large self-inflicted issues and got great and FAST support from the syncX team. Highly recommend this app as a drop-shipping feed option.

TheWheelShop.ca

Feb 24, 2025  on Shopify

I've been using Stock Sync for a while, and the app itself is already a game-changer for managing inventory seamlessly. But what truly sets it apart is the exceptional customer support. Ray went above and beyond to help me with my request, providing clear explanations and quick solutions.

wildernessdreams

Feb 24, 2025  on Shopify

Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app

S & D's Value Store

Feb 24, 2025  on Shopify

Fantastic support team, able to modify my update feeds to work with multiple "and if" scenarios, adding a level of sophistication to the integration and elevating manual processing! Awesome!

Salt Flats Clothing

Feb 19, 2025  on Shopify

While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..

Nahrin

Feb 18, 2025  on Shopify

A great application that works seamlessly between two stocks. The support is excellent, and issues are quickly resolved via chat. Raj was extremely helpful - highly recommend!

Isha Life UK

Feb 12, 2025  on Shopify

Does exactly what it needs to do. Is very affordable and the customer service is super helpful and responsive

Signastyle Home

Feb 06, 2025  on Shopify

Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!

mpouketo-mpalonia

Feb 05, 2025  on Shopify

extremely good app, it has many rules you can set and their support is fantastic. Highly reccomended!!

MalletandPlane.com

Jan 27, 2025  on Shopify

Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.

Re-Own

Jan 22, 2025  on Shopify

Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!

Office Stock

Jan 22, 2025  on Shopify

This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items. The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence. I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.

The Closet Trading Company

Jan 17, 2025  on Shopify

I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates. Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted. Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!

Home Gyms HQ

Jan 08, 2025  on Shopify

I had some issues getting it to work, and they got right on my issue and corrected it immediately. Thanks to Jor for his quick response and fix.

Adult Stuff Warehouse

Jan 08, 2025  on Shopify

Have been using Stocksync for 3+ years now and it has worked consistently and reliably. As the needs of our store have changed Stocksync has been able to adapt with its deep level of configuration. The support staff have been top notch, knowledgeable, and dedicated, which has been most important for us. The support staff have been able to triage issues coming from the supplier all the way through to diagnosing issues within shopify, they really have gone above and beyond.

Baronfig

Jan 06, 2025  on Shopify

Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!

SQOON

Jan 06, 2025  on Shopify

App seems to have a lot of features and addresses my pain points. Unfortunately support system is extremely inefficient with a non-supportive bot to chat to around the clock, and a human to respond to an email once in a blue moon. This is extremely frustrating for someone like me trying to set things up for two weeks now with no luck thus far. Will look somewhere else.

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