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Customer reviews: syncX: Stock Sync

Develop by Shopify

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (837)

Overall rating
4.7

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Chestnut Mill

Jan 28, 2026  on Shopify

works very well, when there are the odd issues either with our feed, or the app, they are very quick and good and sorting them.

Nutra Best Europe

Jan 26, 2026  on Shopify

SyncX: Stock Sync has proven to be an exceptionally powerful and professional tool for managing product imports and inventory synchronization in Shopify. For merchants working with multiple suppliers, large XML/CSV feeds, or complex matching logic, this app is not just useful — it becomes essential. One of the biggest strengths of SyncX is its flexibility in data mapping and matching logic. Unlike many other sync tools that force rigid rules, SyncX allows you to precisely control how products are identified and updated. Whether you want to match products by barcode (EAN/GTIN), SKU, or even custom composite identifiers, the system gives you that freedom. This is critical when working with suppliers that don’t always provide clean or consistent data. Another standout feature is the advanced XML handling. SyncX supports complex XML structures with custom parent nodes and variant nodes, which makes it suitable for enterprise-level feeds and non-standard supplier formats. The ability to manually define parent nodes ensures stable imports even when auto-detection fails — a huge advantage for real-world supplier feeds. Performance-wise, SyncX handles large catalogs smoothly. Even with thousands of products, updates are reliable and predictable. Incremental syncs for price and quantity allow you to keep your store up to date without risking unwanted overwrites of product content such as titles, descriptions, or images. The app also excels in separating ADD feeds from SYNC feeds, which is a best practice in serious e-commerce operations. You can safely create products once, then run lightweight sync jobs that update only stock and pricing. This reduces risk and gives you full operational control. Another major plus is data transparency and testing. You always know what field maps to what, and you can clearly see how values are transformed before they reach Shopify. This makes debugging and optimization much easier compared to “black box” sync apps. The user interface is clean and logical, and while the app is powerful, it doesn’t feel overwhelming once you understand the workflow. For advanced users, the JMESPath-style expressions unlock an additional level of precision that is rarely available in Shopify apps. Finally, SyncX stands out because it is clearly built for serious merchants and operators, not just beginners. It respects the realities of working with imperfect supplier data, frequent price changes, and large inventories — and it gives you the tools to handle all of that safely.

Wyld Haus

Jan 23, 2026  on Shopify

The team at SyncX have been absolutely brilliant from start to finish. Their responses were fast, clear, and genuinely knowledgeable — every question was handled with confidence and care. Thanks to their support, our inventory feed is now fully automated, which has completely removed a huge operational nuisance for us. We no longer have to worry about stock updates or waste valuable time managing feeds manually. If you are looking for a reliable team that actually understands complex inventory workflows and delivers results quickly, I couldn’t recommend SyncX highly enough.

Dawin Crypto Mining

Jan 20, 2026  on Shopify

The support received form the team is exceptional, assisted me in getting the feeds up and running perfectly went far beyond what was expected.

VBike

Jan 01, 2026  on Shopify

The Team at syncX: Stock Sync were incredible, very, very helpful and I'm over the moon with the support I got - thank you very much, greatly appreciated.

WTM.world

Dec 21, 2025  on Shopify

Absolut zuverlässig – der Gamechanger für die automatisierte Prüfung der Verfügbarkeit meiner Bestandsprodukte über den täglichen abgleich meines Großhändlers per SKU.

The Wash Auto Detailing

Dec 18, 2025  on Shopify

We needed to sync a complex API feed with custom attributes for an auto parts store. The Stock Sync team went above and beyond to modify the internal templates for us when the standard settings weren't enough. Special thanks to Rahul for the technical fix and Faz for the constant communication. The app is powerful, but the support team makes it 5 stars. It's working perfectly now with thousands of products flowing in daily.

Wellnesslifeclub74

Dec 04, 2025  on Shopify

This app is absolutely great customer service goes above and beyond to help love the service. My rating A+++++++ all shopify store owner's this app will make your store run smoothly one less headache to figure out in making sales conversion rate happen stock matter keep it updated be surprised all the parts needed to have a successful store.

Calmistry Art

Nov 25, 2025  on Shopify

I’ve tested Stock Sync across several of my marketing pushes, supplier changes and product launches, and it has consistently saved me from headaches that used to take hours to fix manually. If you deal with multiple suppliers, big catalogs or frequent restocks, this app becomes absolutely essential.

tekworldspares

Nov 21, 2025  on Shopify

Simplesmente horrível! Não funciona! O suporte pediu-me dinheiro para me ajudar! Como não dei simplesmente foi embora e não respondeu mais! Experimentei todas as formas de importar stock nenhuma funciona! Nunca na minha vida tinha visto tal coisa!

Energiamegújítás

Nov 11, 2025  on Shopify

I just downloaded the app and had a few questions about setting up my feed, but Faz was very helpful and quickly helped me get everything working.

River House Interiors

Nov 04, 2025  on Shopify

Great and speedy response with an issue we had with StockSync. Resolved the issue and explained fully how it would all work ensuring going forward we did not have any further issues. Thank you Faz for all you patience.

Dagiopoulos.gr

Nov 04, 2025  on Shopify

One of the best applications not only in functions but if there were 6 stars, I would have given them. Excellent support !!!

Major Fish Schweiz

Oct 28, 2025  on Shopify

Die App funktioniert grundsätzlich. Wenn etwas nicht geht, hat es ein kompetenter Support dahinter. Nervend ist am Anfang der Chatbot. Dieser versucht mittels KI das Problem zu lösen. Jedoch funktioniert dies nur in den wenigsten Fällen. Der Support schaltet sich aber schnell ein und ist sehr gut!

Ljusvaruhuset

Oct 28, 2025  on Shopify

Great app big thanks to Hanah and Azza for helping me with product import. It is super easy to learn and it really is a must have app for large product cataloge

Ljusvaruhuset

Oct 23, 2025  on Shopify

Great app big thanks to Hanah for helping me with product import. It is super easy to learn and it really is a must have app for large product cataloge

chavda.com

Oct 16, 2025  on Shopify

This App is very helpful in so may ways the assistance and support is top notch... with a few people to assist like Faz you can do just about everything.

Nutra Best Bulgaria

Oct 15, 2025  on Shopify

This app literally transformed how we manage stock and pricing! We work with multiple suppliers, thousands of SKUs, and frequent updates — Stock Sync just handles it all perfectly. The setup is intuitive, the logic is powerful, and their support team is simply world-class. They don’t just solve problems — they think ahead and make everything run smoother. If you’re serious about automation, this is the app you need!

Fragrance Spice

Oct 14, 2025  on Shopify

Working with Hanah from Stock Sync was an excellent experience. She was extremely professional, responsive, and knowledgeable throughout the entire process. Her guidance made setting up our inventory integration smooth and efficient. Hanah went above and beyond to ensure everything was configured perfectly. Truly a pleasure to work with, please give her a pay raise. We highly recommend the Stock Sync App!

Decor Sanctuary UK

Oct 13, 2025  on Shopify

It's a great app, we have been using it for over a year now. Support is good, just had a query and they responded quickly and helpfully to resolve it.

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