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Customer reviews: syncX: Stock Sync

Develop by Shopify

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (772)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Major Fish Schweiz

Oct 28, 2025  on Shopify

Die App funktioniert grundsätzlich. Wenn etwas nicht geht, hat es ein kompetenter Support dahinter. Nervend ist am Anfang der Chatbot. Dieser versucht mittels KI das Problem zu lösen. Jedoch funktioniert dies nur in den wenigsten Fällen. Der Support schaltet sich aber schnell ein und ist sehr gut!

Ljusvaruhuset

Oct 28, 2025  on Shopify

Great app big thanks to Hanah and Azza for helping me with product import. It is super easy to learn and it really is a must have app for large product cataloge

Ljusvaruhuset

Oct 23, 2025  on Shopify

Great app big thanks to Hanah for helping me with product import. It is super easy to learn and it really is a must have app for large product cataloge

chavda.com

Oct 16, 2025  on Shopify

This App is very helpful in so may ways the assistance and support is top notch... with a few people to assist like Faz you can do just about everything.

Nutra Best Bulgaria

Oct 15, 2025  on Shopify

This app literally transformed how we manage stock and pricing! We work with multiple suppliers, thousands of SKUs, and frequent updates — Stock Sync just handles it all perfectly. The setup is intuitive, the logic is powerful, and their support team is simply world-class. They don’t just solve problems — they think ahead and make everything run smoother. If you’re serious about automation, this is the app you need!

Fragrance Spice

Oct 14, 2025  on Shopify

Working with Hanah from Stock Sync was an excellent experience. She was extremely professional, responsive, and knowledgeable throughout the entire process. Her guidance made setting up our inventory integration smooth and efficient. Hanah went above and beyond to ensure everything was configured perfectly. Truly a pleasure to work with, please give her a pay raise. We highly recommend the Stock Sync App!

Decor Sanctuary UK

Oct 13, 2025  on Shopify

It's a great app, we have been using it for over a year now. Support is good, just had a query and they responded quickly and helpfully to resolve it.

Unik Glow

Oct 10, 2025  on Shopify

I’ve been using Stock Sync for a few months now, and it’s truly one of the best apps for managing and automating product inventory across multiple sources. The platform is reliable, efficient, and incredibly easy to use. What stands out even more is their exceptional support team — always responsive and willing to go the extra mile to assist with setup and troubleshoot any issues. I highly recommend this app to anyone looking to streamline and automate their inventory management process.

My Little Thieves

Oct 10, 2025  on Shopify

Absolutely Outstanding! HANA and the entire Syncstock team have provided one of the best customer service experiences I’ve ever had. We use so many apps on Shopify, but honestly, nothing comes close to Syncstock — both in functionality and in the way they treat their customers. They go above and beyond to make sure everything we need is perfectly in place and to make our lives easier. Even if a feature doesn’t exist, they listen, adapt, and make it happen — which truly shows how much they care about their users. I highly, highly recommend this app and their incredible support team. HANA, you’re amazing!

Fragrance Spice

Oct 08, 2025  on Shopify

Terrible experience with Raj, they need to provide better support system and customer service. Left us with a bad feeling about this app, we get a feeling there will be more bad experience ahead. First impression matters.

RedMonkey Sports

Oct 02, 2025  on Shopify

AWESOME APP! I cant recommend this enough. Support was A++++. I had a bit of a complex setup needed and the support staff worked with my suppliers to get everything setup as needed. This has made my life and business 100% better!

Pogo-designshop

Oct 02, 2025  on Shopify

Works good, does what is promesses, and great and fast support. On multiple ocasions. Faz and Raj are the best!

Cell Sooq

Sep 29, 2025  on Shopify

DOES NOT WORK, their support team are super rare to get ahold of. You send screenshots, explain the issue, provide sku's - it's like talking to a wall.

Wizard Magic Shop

Sep 28, 2025  on Shopify

I am rewriting my review because the team has been very helpful at solving my problem. Although at this moment is not completely solved yet they are still working on it and been very patient with me as well (I took longer to reply to their email) I strongly recommend it! They have a great support team and will work with you. I bought their yearly subscription

Azdrinks

Sep 27, 2025  on Shopify

Excellent experience! For me, this app means sales. Very easy to work with, super intuitive, and a super dedicated team. My thanks to Raj and Hanah, a tireless team. My business is much better with you.

Original Mattress Factory Australia

Sep 23, 2025  on Shopify

Game changing app for our team, plus great customer support from Azza and their technical team. Definitely see us using this app long term, highly recommend.

Mazelus

Sep 20, 2025  on Shopify

The app is nice. However, customer service is unfortunately indifferent. Instead of calling back, they respond using bots. They just tell you to wait.

chavda.com

Sep 11, 2025  on Shopify

This app has cost us dearly , at first it zeroed all our quantities and last night it archived my whole product list! Support are always too slow and do not give feedback

ELITE FASHION

Sep 11, 2025  on Shopify

Ottimo app. andrebbe solamente aumentato il tempo di update delle varianti perchè come è ora non è gestitbile per flussi di vendite sostenuti in // al negozio fisico.

MHS Ruitersport

Sep 10, 2025  on Shopify

Deze app heeft echt alles wat je nodig hebt om voorraden te synchroniseren met je leveranciers, eenvoudig nieuwe artikelen toevoegen en het updaten van producten in bulk. Echt een aanrader!

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