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Customer reviews: syncX: Stock Sync

Develop by SyncX

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (742)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

LCS WORKWEAR

May 26, 2025  on Shopify

Absolutely horrendous app recently. The mapping function is as hit and miss as Donald Trumps Tarrifs. The SyncX team can't seem to rectify issues in a timely manner and it's cost us thousands of pounds in sales. So far.

Genie | Floral, Balloon & Events

May 11, 2025  on Shopify

Would totally recommend this app for smaller stores such as mine and customer support was on point in helping me implement a feature I needed.

Sweatfully

May 08, 2025  on Shopify

Stock Sync is an essential app for any e-commerce business who needs to bulk edit! The platform is excellent and the customer service team is beyond my expectations. At Sweatfully, we have many different suppliers across different industries and Stock Sync makes adding new or updating current products a breeze. We would not have been able to get to where we are today without Stock Sync. I believe every Shopify business should have this app. It is a no brainer to download and purchase. Pricing is very reasonable. And their customer service is the best team I have experienced, and that is us working with 30+ other Shopify App customer service teams. Save time NOW and download Stock Sync!

Love Aura

May 07, 2025  on Shopify

Took a little time to figure out as this is my first time dropshipping, but is working perfectly for me now. Live chat agents were very helpful as well.

Purple Flamingo

Apr 29, 2025  on Shopify

Have just joined Synch X - and had some initial teething problems, but Faz, Raj and Hanah between them spent hours with me, resolving each issue and explaining everything to me, they were absolutely fab. I didn't realise they are based in Malaysia and on a couple of occasions they were supporting me in between midnight and 2am in their Timezone, and always remained positive and supportive. I honestly couldn't ask for more re Customer Support and I thank all 3 of them and am so happy that the synching is working perfectly. Highly recommend.

Nicholas John Interiors

Apr 28, 2025  on Shopify

Excellent customer support, especially from Mr. Raj, who has been incredibly helpful with everything. Thank you – definitely worth every penny!

Dalton Supplies

Apr 24, 2025  on Shopify

Easy to use and great customer service. So useful for updating our dropship stock from our suppliers FTP, has saved me HOURS of time already in the first week!

Colori del Sole

Apr 24, 2025  on Shopify

Great app, easy to use, and very functional. Currently, we are using the free version, and it does exactly what we need.

Ivanhoe Cycles

Apr 17, 2025  on Shopify

Excellent, helpful and prompt customer service by syncX. Special mention to Ray and Faz for their help.

Centostore

Apr 17, 2025  on Shopify

This app is incredibly simple and intuitive, making navigation a breeze. The support team is highly responsive and efficient, ensuring a smooth user experience. Highly recommended!

Blendishco

Apr 16, 2025  on Shopify

Stock Sync has been a game-changer for my Shopify store. It saves me hours of manual work every week by automating inventory updates, pricing rules, and product imports from external feeds. The tiered pricing logic is incredibly flexible, and the support team is quick, helpful, and knowledgeable. Whether you’re managing a few suppliers or handling complex rules like I am, Stock Sync makes it smooth and reliable. Highly recommended!

House Things

Apr 14, 2025  on Shopify

Great experience and helped solve a problem quickly and cost effectively. They are very customer focused and will work things out quickly when you have an issue. I would highly recommend the App, platform and support for all your stock sync requirements thank you

rauchwerk.ch

Apr 14, 2025  on Shopify

Perfektes System funktioniert perfekt, diese app ist gut geeignet um Produkte oder Daten zu aktualisieren und importieren

Computer Mania

Apr 07, 2025  on Shopify

I have been using the app for the last 3 months and i cn honestly say, its working perfectly. i have DROPBOX/EMAIL/XML feeds coming into my store on daily basis we had a issue with one XML and they sorted it out for us by changing things on there program. They also have Full documentation you can check first.

Slightly Furry Beverage Company

Apr 04, 2025  on Shopify

Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.

DiscountDressShop

Mar 07, 2025  on Shopify

This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

PVAnlagekaufen.com

Mar 05, 2025  on Shopify

wirklich gute App für Shopify, manche Shops/Stores für Dropshipping sind schon direkt angebunden und man kann sie in der Suche finden. Hier gibt es auch genügend Videos die alle ausführlich und auf den Punkt gebracht erklären. Leider hatte ich einige Probleme mit der API von meinem Dropshipper aber dank Raj vom Customer Support konnten all diese Probleme sehr zügig und effektiv gelöst werden. Danke nochmal für die gute Zusammenarbeit. Alles in allem kann ich die App definitiv weiter empfehlen auch für Neulinge wie mich die einen Dropshipping-Store eröffnen mit knapp 900 Produkten.

Becki Owens Living

Feb 28, 2025  on Shopify

StockSync is an absolute game-changer! Their app is incredibly easy to use—literally Inventory Feeds For Dummies—and it gets the job done almost flawlessly. The customer service is outstanding; they are always eager to help and make sure everything runs smoothly. I feel like they are an extension of my team, always there when I need them. StockSync has saved me soooo much time, and I can’t recommend them enough!

King's Pocket

Feb 27, 2025  on Shopify

Had a large self-inflicted issues and got great and FAST support from the syncX team. Highly recommend this app as a drop-shipping feed option.

TheWheelShop.ca

Feb 24, 2025  on Shopify

I've been using Stock Sync for a while, and the app itself is already a game-changer for managing inventory seamlessly. But what truly sets it apart is the exceptional customer support. Ray went above and beyond to help me with my request, providing clear explanations and quick solutions.

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