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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Reviews (6,953)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Kameya

Jun 04, 2024  on Shopify

türkçe dil seçeneği olmaması çok kötü üstelik türkiyedeki birçok marka kullanıyor yazmışlar en azından kendi çevirimizi ekleyebilmemiz iyi olurdu

Cycology Clothing UK

Jun 03, 2024  on Shopify

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

Mega-licious Cookie Co.

Jun 03, 2024  on Shopify

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Fortune Cookie Soap

Jun 02, 2024  on Shopify

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

My Glow Goddess Essentials

May 30, 2024  on Shopify

It is an incredibly easy-to-use app that has significantly boosted my customer loyalty and repeat purchases, with excellent customization options!

Sensations Plus

May 30, 2024  on Shopify

j'adore l'application, elle est très simple et facile a utilisé et Lisa tous suite repondu a toute mes réponse. merci beaucoup

The Red Wagon

May 29, 2024  on Shopify

This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!

lassieandladdie

May 28, 2024  on Shopify

Thank you so much for helping us in achieving the growth plan. thank you so much for making it happen

LINE FRIENDS SQUARE

May 28, 2024  on Shopify

Smile io is one of the best app within apps that I've used. There service is clear and fast. I could grow my sales with this app.

Beadsofcambay.com

May 10, 2024  on Shopify

We have been using Smile for over a decade. We have used them across platforms, name changes and through rough times. Best rewards platform out there. Support is awesome and spot on. Can't say enough good things about this app.

The Press Club

May 09, 2024  on Shopify

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there. UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

Seedville USA

May 04, 2024  on Shopify

Set up could not have been easier, & everything has been smooth since day 1. It does exactly what it says it will do, & has not required me to spend any time checking up on it or fixing things like happens with so many other programs. We've also been very pleased with the response from the customers, they really enjoy the rewards program, & is a good way to keep your customers coming back to you. I recently reached out to support with some questions regarding compatibility with an order integration app, & the team at Smile went way above & beyond to be sure all of my questions were quickly answered & lend additional support to be sure I ended up with the result I needed :)

NORDIC DISC GOLF

Apr 25, 2024  on Shopify

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

PatchPanel

Apr 25, 2024  on Shopify

Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.

Beauty Box Mérida

Apr 24, 2024  on Shopify

Andreandana and Joana were really kind and helpfull when i had troubles with the app, the app is friendly and useful for customers cashbacks and loyalty, would recommend to try it out.

Drop The Label

Apr 24, 2024  on Shopify

Lisa and Andrea were really helpful and quick to respond to my questions about Customer Emails. Thanks again!

Bastiano Bonheiden

Apr 24, 2024  on Shopify

This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently. It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)

Sutra Silk

Apr 17, 2024  on Shopify

Easy to use and works as intended. Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!

Fabulous Planning

Apr 17, 2024  on Shopify

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month. Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services. So long as Smile keeps offering this outstanding service, they have a dedicated customer in us! Thank you!

Oppastore

Apr 16, 2024  on Shopify

Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme. The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.

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