Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!

We are still discovering the app but what we can already say is that the team is really amazing! A huge thanks to Hannah and Cole, they took the time to understand our requests and come back with clever solutions. Well done guys!

Love this app! Easy to use and support from Angie has been great. Cant ask for anything more or better! Angie was patient and helped solve my problem with a different app integration.

Hello, we are using the Smile rewards app as Shopify's main reward app. We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan. In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly. When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

This app is truly amazing! The customer service is exceptional! Lisa made it so easy to solve any issues I was facing, she is a rockstar!

Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

très simple d'installation et le service client est impeccable ! Joana a été très patiente avec moi et a répondu à toutes mes questions.

At Smile, the customer support has been incredibly friendly and supportive while we set up and manage our loyalty and referral program.

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Great app! Setting up the account is so easy and user friendly! Customer service has been very helpful as well!

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!

Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

Love Smile! I was very apprehensive about adding rewards app to my store because I don't code. But Smile is very user friendly. The support is also one of the best I have experienced. I would recommend it to everyone.

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

The client service was perfect. Thank you Joana for everything , your help and your prompt replies !