ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!

It has become progressively worse over time. Logging in is always a pain, orders are not updated, customer service is mostly non existent.

We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.

So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.

I think I have used shipstation for over a decade first on another e-commerce platform and then after our switch to shopify we took shipstation with us. Loved shipstation for both platforms until ten days ago as it seems impossible now to print labels all at once. I have spent so much time each morning trouble shooting and simply put I have made ZERO changes on my end. There clearly is a problem originating within ship station. I wish they would fix it instead of taking up hours of my time that don't resolve anything because the next day it's all the same issue again. I hate change and I have resisted ditching Shipstation for that reason but I just need to let go and find a different app

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!

Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!

Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!

I have been with ShipStation since 2017 and had a great experience in the past. However, after canceling my subscription for two months (November 2024), trying to restart it in March 2025 has been nothing but a nightmare. Previously, I would have highly recommended ShipStation to anyone. The chat support was phenomenal—any issue I had was resolved within minutes. It was easily one of my favorite business programs I used that made my life easier and never had an issue. Unfortunately, in 2025, that level of support is nonexistent. I've encountered problem after problem: -Unable to log in -Not receiving emails for code confirmations, password resets, or account activation -Unable to reconnect my store -Configuration issues with the app -Unable to add payment to my account The amount of time I’ve wasted trying to set everything up again has been frustrating and exhausting. ShipStation has clearly made changes, and not for the better. I can no longer recommend this app to any business owner and have since switched to a new company.

ABSOLUTELY THE WORST SERVICE! What a scam! We first signed up for a free trial to see how it could help us with our growing e-commerce business. We had a lot of questions and the rep we were assigned was on vacation. He came back right when our free trial was ending. We got on an onboarding call and he refused to extend our free trial so that we could give the platform a try. We even asked for just a couple of days but we were told no and we would need to sign up or use a new email address. We decided to use a new email and do a new free-trial. We got this peppy representative names Amanda Bellow. She seemed helpful and guided us through the platform. We began trying to ship and encountered a series of issues (our account constantly disconnected from the ship connect and we couldn't batch print, packing slips were not customizable, and orders would not load from shopify) We got back on a call with Amanda (with great difficulty because this young girl is so busy) and she told us to upgrade to a premium plan so that we could access customizable packing slips. She noted all the other issues and said someone would get back to us. We'll spare you the torture of all the back and forth we went through with their AI and completely ineffective email support but bottom line we were told the solution was to uninstall and reinstall ship connect ever time we want to ship (amazing! What a great solution for a small business that is growing! We have so much extra time on our hands) as for the packing slips we never got any assistance. Regarding our Shopify orders not coming through, we were told to reconnect our store every time and give it a few hours for our orders to populate or recreate them directly in ship station (basically adding manual work to all the features that are supposed to be automated). We tried downgrading our plan since we couldn't use their packing slip feature and it wouldn't let us. We tried to reach their support team - no answer. We contacted Amanda who said she was so busy onboarding new customers she wasn't able to help but gave us a number to call. Around that time we started having issues with our account not connecting to our shipping carrier rates. We contacted support and called that number. George told us there was nothing he could do. It was a UPS problem. We explained that our negotiated rates showed up perfectly well on Shopify and UPS but he insisted we needed to call UPS. We asked if he could give us our next billing date because we were considering cancelling. He told us we could just cancel online and clearly, by his tone and lack of engagement this guy couldn't have cared any less about providing any further help. We called UPS (even though we had of course done that already and UPS confirmed that all of our rates are active and the issue is coming from ship station) We called back Ship station and were told they simply cannot help us when it comes to carrier rates (but they do charge $30/month for this service) Honestly, this company is absolute BS when it comes to their clunky technology and horrible customer service. And they clearly have 0 understanding when it comes to the need of small businesses. Clearly their focus is on getting people to sign up since I doubt they can keep their customers long term. Save yourself a headache. If you don't ship with dry ice, check out Pirate Ship or Shopify direct. If you ship with Dry Ice, your best bet might be to use your carrier directly even though, we know, it can be a pain. At least you will be able to ship. DO NOT WASTE YOUR TIME with this S*%!TSTATION!