We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!

Ship Station is pure garbage. It only works occasionally. I have fixed it many times, the so called tech support has "fixed" it many times and at this point I gave up quite some time ago but yet I pay for it. I'm in process of shutting down the site after I have a huge sale to move the product in house out and I can honestly say I will be thrilled to see the last of Ship Station, the non working app that I can be rid of and not charged every month for absolutely nothing. I never want to hear the name again, EVER!!!!!! Susan Kennedy, Oregon Trail Soapers Supply.

Two weeks ago, we downgraded our plan. Since then, the barcodes on our packing slips have been reduced to such a tiny size that they are completely unscannable. We use “Scan to Verify & Print” daily as part of our warehouse process, and while this feature is clearly included in our current plan, it is now unusable because of this barcode change. We fully understand that custom packing slips are not available on our plan. The problem is that the default barcode ShipStation provides is so small that it cannot be scanned by any of our three warehouse scanners. That effectively disables a feature that the plan comparison chart says we still have access to. They are making us upgrade our plan just to use a feature that is ALREADY ON OUR CURRENT PLAN! Disgusting!

We are very pleased with the features that ShipStation offers. We would especially like to thank Andrej for his outstanding support—without his help, we don’t think we would have been able to start using the service successfully. Thank you very much, Andrej!

ShipStation has been a fantastic shipping software for our business needs. Lots of options and settings to customize the software for our specific case scenarios. Great support and onboarding team that helped us get up to speed very quickly. 5 stars all around.

Support is good and the system is user friendly. We have found it useful when shipping internationally, as the rates are cheaper and it integrates with Shopify.

We have been using ShipStation for over four years, and are very happy with ShipStation and its integration with our accounting system.

I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support. I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue. This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.

Beware, they will pull features out of plans that you need after you rely on them. We are on their $30/mo plan and had been using it for over a year when they decided to take away API access. We had a lot of money invested in programs to facilitate shipping and customer interaction that we paid developers to develop for us and ShipStation just pulled the API access breaking all of our systems.

Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.