I sent a help notice and received a call back within 5 minutes. They walked me through each step of the process. A+ service. Excited to try this service out.

So far the best app for using your FedEx acc rates with Shopify. Great/Good stuff - amazing tech support - we're using more than few apps, however their tech support is the most responsive I encountered so far. I would get replies via email within hours, and also they provide live phone (zoom) support for set up and solving general tech questions - feature rich, apps can be fine tuned, automated, all possible rates inluding smart post etc - automation is very powerful and if you do not care about always using the cheapest rate .. the way to go Thing which could be better - app is not as user friendly as one might desire. Ideally I would not have to talk or set up a call to properly configure app -FedEx specific - switching between onerate and our acc rate is difficult/manual ... if one uses fedex packaging onerate always comes first, and no way to see our negotiated rate .. we have to swich to custom packages to get negotiated rate ... in general comparing FedEx rates is difficult - Refreshing - there is lot of clicking involved to refresh address/info etc As I said I a new user ... so this is early feedback

Great customer support. Touseef was great at walking me through the entire app and how everything works!

Keerthi from Support has walked me through how to use this app. I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair (I think I am on the $19USD tier) and the bulk label processing is a very good feature. The walk-through with Keerthi has been very productive and smooth, the app is very configurable too.

Excellent app to simplify shipping related stack. This made all shipping streamlined and clear for both seller and customer side. Great customer service by Manohar. He was very passionate to explaine each and every features of this app. I highly recommande this app for shipping.

very nice & problemsolving support. Touseef was very helpful installing and setting up the app. bit difficult the initial setup but extremely timesaving when in use. high recommend this app when using different shipping methods

Sibi Faroz did a great job giving a presentation plus explaining different available features. He made the entire process so much easier.

Brilliant Customer Serivce, Touseef gave me extraordinary help, and showed me every relevant detail that is beneficial for me in the shipping cotext. Im so happy with the support and the super simple and easy set up process, as well as the app itself and the features it provides

I am new to Shopify and PH Multi Carrier so the integration of the two was a TOTAL mystery to me. The on line help I received to show me through the process was exceptional. I picked the time of the Zoom meeting and Manohar was polite and very knowledgeable. He was very patience with my ignorance and happy to repeat steps for me and do anything required to ensure my understanding of the integration. I look forward to a successful ongoing relationship with PH Multicarrier.

The customer service has been super helpful with quick email responses and really great help on calls also. Solves all your shipping issues very well.