Called and left a voicemail, was having issues with rates showing up at checkout. I was not expecting a call so close to the weekend but they reached out very quickly and helped problem solve my issues. Sibi was very helpful.

This app has been a great help in automating our shipping process, saving us a lot of time that we can now use in other areas of the business. It’s easy to work with, very reliable, and their customer support is excellent.

Does what we want calculates live rates with TNT Australia/Fedex. Uptime has been solid and Support has been pretty good. Would recommend it for smaller business over the premium alternatives. My only issue is it doesnt support Global Express in Australia. Which locks us into TNT Australia based on the size of item we ship. So we are looking for alternatives.

The support team makes all the difference. Everyone is very helpful and has great knowledge, making the whole experience smooth and simple.

Sibi was awesome, once again!! Excellent support and easy to use App integrates easily so our customers can use FEDEX Would Recommend!

absoulutely simple and speed interface to use and time efficient application...u can use this application for direct shipments through different carriers instead of using any thirdparty application....their support system is outstanding-loved it

I sent a help notice and received a call back within 5 minutes. They walked me through each step of the process. A+ service. Excited to try this service out.

So far the best app for using your FedEx acc rates with Shopify. Great/Good stuff - amazing tech support - we're using more than few apps, however their tech support is the most responsive I encountered so far. I would get replies via email within hours, and also they provide live phone (zoom) support for set up and solving general tech questions - feature rich, apps can be fine tuned, automated, all possible rates inluding smart post etc - automation is very powerful and if you do not care about always using the cheapest rate .. the way to go Thing which could be better - app is not as user friendly as one might desire. Ideally I would not have to talk or set up a call to properly configure app -FedEx specific - switching between onerate and our acc rate is difficult/manual ... if one uses fedex packaging onerate always comes first, and no way to see our negotiated rate .. we have to swich to custom packages to get negotiated rate ... in general comparing FedEx rates is difficult - Refreshing - there is lot of clicking involved to refresh address/info etc As I said I a new user ... so this is early feedback

Great customer support. Touseef was great at walking me through the entire app and how everything works!

Keerthi from Support has walked me through how to use this app. I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair (I think I am on the $19USD tier) and the bulk label processing is a very good feature. The walk-through with Keerthi has been very productive and smooth, the app is very configurable too.