Called and left a voicemail, was having issues with rates showing up at checkout. I was not expecting a call so close to the weekend but they reached out very quickly and helped problem solve my issues. Sibi was very helpful.

This app has been a great help in automating our shipping process, saving us a lot of time that we can now use in other areas of the business. It’s easy to work with, very reliable, and their customer support is excellent.

Does what we want calculates live rates with TNT Australia/Fedex. Uptime has been solid and Support has been pretty good. Would recommend it for smaller business over the premium alternatives. My only issue is it doesnt support Global Express in Australia. Which locks us into TNT Australia based on the size of item we ship. So we are looking for alternatives.

The support team makes all the difference. Everyone is very helpful and has great knowledge, making the whole experience smooth and simple.

Sibi was awesome, once again!! Excellent support and easy to use App integrates easily so our customers can use FEDEX Would Recommend!

absoulutely simple and speed interface to use and time efficient application...u can use this application for direct shipments through different carriers instead of using any thirdparty application....their support system is outstanding-loved it

I sent a help notice and received a call back within 5 minutes. They walked me through each step of the process. A+ service. Excited to try this service out.

So far the best app for using your FedEx acc rates with Shopify. Great/Good stuff - amazing tech support - we're using more than few apps, however their tech support is the most responsive I encountered so far. I would get replies via email within hours, and also they provide live phone (zoom) support for set up and solving general tech questions - feature rich, apps can be fine tuned, automated, all possible rates inluding smart post etc - automation is very powerful and if you do not care about always using the cheapest rate .. the way to go Thing which could be better - app is not as user friendly as one might desire. Ideally I would not have to talk or set up a call to properly configure app -FedEx specific - switching between onerate and our acc rate is difficult/manual ... if one uses fedex packaging onerate always comes first, and no way to see our negotiated rate .. we have to swich to custom packages to get negotiated rate ... in general comparing FedEx rates is difficult - Refreshing - there is lot of clicking involved to refresh address/info etc As I said I a new user ... so this is early feedback

Great customer support. Touseef was great at walking me through the entire app and how everything works!

Keerthi from Support has walked me through how to use this app. I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair (I think I am on the $19USD tier) and the bulk label processing is a very good feature. The walk-through with Keerthi has been very productive and smooth, the app is very configurable too.

Excellent app to simplify shipping related stack. This made all shipping streamlined and clear for both seller and customer side. Great customer service by Manohar. He was very passionate to explaine each and every features of this app. I highly recommande this app for shipping.

very nice & problemsolving support. Touseef was very helpful installing and setting up the app. bit difficult the initial setup but extremely timesaving when in use. high recommend this app when using different shipping methods

Sibi Faroz did a great job giving a presentation plus explaining different available features. He made the entire process so much easier.

Brilliant Customer Serivce, Touseef gave me extraordinary help, and showed me every relevant detail that is beneficial for me in the shipping cotext. Im so happy with the support and the super simple and easy set up process, as well as the app itself and the features it provides

I am new to Shopify and PH Multi Carrier so the integration of the two was a TOTAL mystery to me. The on line help I received to show me through the process was exceptional. I picked the time of the Zoom meeting and Manohar was polite and very knowledgeable. He was very patience with my ignorance and happy to repeat steps for me and do anything required to ensure my understanding of the integration. I look forward to a successful ongoing relationship with PH Multicarrier.

The customer service has been super helpful with quick email responses and really great help on calls also. Solves all your shipping issues very well.

Since I started using this app in my Shopify store, the process of creating shipping labels has become much faster and more efficient. The integration with Shopify is seamless—it connects directly with my orders and allows me to generate labels with just a few clicks. What really stands out is the technical support. I had a few questions at the beginning, and the team was incredibly quick and friendly in their responses. I especially want to thank Touseef, who was very professional, patient, and helpful. Thanks to his support, I was able to set everything up without any issues. I highly recommend this app to any store looking to streamline their shipping logistics. Definitely a worthwhile investment!

That was a very helpful session with keerthi and her rendering was quite appreciating. Thank you for your support and understanding.

It was really nice, Keerthi especially helped me out sort a lot of things that i didn't know of, as a first time user. very easy to operate too.

Priyanka Mukhia was absolutely fantastic in helping me set up the PluginHive integration on my Shopify store. Her knowledge was impressive, and she went above and beyond to ensure everything was working smoothly. It’s rare to come across such dedicated and helpful support. I truly appreciate the time and effort she put in, and I only wish I could find this level of assistance more often. Highly recommended!