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Customer reviews: PH MultiCarrier Shipping Label

Develop by PluginHive

Reviews (557)

Overall rating
4.9

What Merchants Think

The "PH MultiCarrier Shipping Label" app has generally been well-received by merchants. Users frequently highlight the excellent customer service and support provided by the app's team, which appears to significantly enhance the onboarding and troubleshooting processes. Many reviews indicate that the app greatly assists in streamlining shipping operations, making it a valuable asset especially for businesses seeking efficient multi-carrier integrations.

Key Strengths

  • Exceptional customer support, with agents readily available for help and guidance.
  • Seamless integration with multiple carriers, saving time and effort.
  • Flexibility and customization options for various shipping needs.
  • Ease of using the software, notably after initial setup assistance.
  • Improvement in order fulfillment efficiency and customer satisfaction.

Common Concerns

  • App interface could be more user-friendly and modern.
  • Issues with voiding shipping labels and handling returns or exchanges.
  • Some setup challenges, particularly for new users or those unfamiliar with shipping apps.
  • Occasional technical problems requiring frequent support interactions.
  • Difficulties with international shipping details and integration configurations.

Final Thoughts

Overall, the "PH MultiCarrier Shipping Label" is regarded as a highly beneficial tool for businesses looking to improve their shipping processes. While there are some interface and functionality concerns, the outstanding support team often compensates, guiding users through any difficulties. The app's ability to integrate with multiple carriers and streamline operations makes it a recommended choice for those seeking a comprehensive shipping solution.

NY Hay Sales

Feb 18, 2025  on Shopify

It works! A great solution for our business using multi-package orders, makes this process almost too easy! Tech support is super helpful, very responsive and accommodating. Support very knowledgeable about their product as well - thank you for a great add-on to our shopify store!

Pneus Qualite

Feb 17, 2025  on Shopify

The support was extremely helpful and mindful of our needs. Also, the support was welcoming in contacting them if we needed more support. This in turn puts our mind at ease that we will be well taken care of to make sure we implement what we need.

Hardwoods of Tennessee, LLC

Feb 17, 2025  on Shopify

Been using this app for several years to manage shipments and products ordered online and limit package size within UPS to 50 pounds to keep the best rates. This app has performed near flawlessly for this, and any issues were quickly answered by support via phone and zoom with screen sharing. A++ recommend giving it a shop if it is something you can use in your store.

DoubleHorse

Feb 13, 2025  on Shopify

team provides exceptional support in every aspect, ensuring that every detail is taken care of. Their dedication extends to every corner, offering assistance whenever and wherever needed

NextGen Collectors

Feb 13, 2025  on Shopify

Great service, great communication from this team! I recently caused an issue where i couldn't get any shipping rates to show on my website. Sagar was able to help me fix the issue and guide me through many of the question I had over a zoom call. Amazing team thank again for the awesome service!

AMTAN

Feb 12, 2025  on Shopify

Sibi Firoz was great help on helping me with a submitted ticket. Took less than 10 minutes to get the matter settled. Highly recommend!

Vegan Essentials

Feb 06, 2025  on Shopify

Great app and wonderful support setting it up. Once installed, Manohar called me right away to help set up the required rules and settings.

Never Summer Snowboards

Jan 28, 2025  on Shopify

Thank you to Touseef Ansari for all of their help in getting this app setup and dialed in for our company. Amazing customer support and the app has really helped expedite our fulfillment process.

pisco caur

Jan 26, 2025  on Shopify

they were all very helpfull, at first i had trouble with the integration of the platform but they callme several times till get the problem solved, great app and great team!!! will be keeping the app for long time.

La Karbah™

Jan 24, 2025  on Shopify

Sagar has been super helpful with the integration of this app. I was very stressed as it's not easy to set up in Australia. This has been the best service I have received from anyone! Thanks Sagar!!

InsightCosmetics

Jan 09, 2025  on Shopify

We've been using the PH MultiCarrier Shipping Label plugin for a while now, and it has been a game-changer for our shipping process. The plugin is incredibly user-friendly and offers seamless integration with multiple carriers, saving us time and effort. What stands out most is its flexibility and customization options, allowing us to tailor it perfectly to our business needs. The support team is outstanding, always prompt and helpful in resolving any queries we had during setup and usage. Thanks to this plugin, we’ve significantly improved our order fulfillment efficiency and customer satisfaction. Highly recommended for any business looking to streamline their shipping operations!

Juy

Jan 02, 2025  on Shopify

Sibi was very helpful in answering all my questions and assisting me with all the settings I needed to feel confident going forward using the app.

Vantage Coffee Roasters - Wholesale

Dec 19, 2024  on Shopify

Sibi was very helpful in answering questions related to our setup. Plugin Hive was able to take the place of 2 other apps we were using, therefore, saving us money in the long run. I highly recommend!

Prism Powder Coatings Canada

Dec 18, 2024  on Shopify

Great addon! Brings a lot more options for the customer in terms of shipping and rates. the interface is easy to use, and the support to set it up was thorough and very helpful.

TileTools

Nov 21, 2024  on Shopify

App was able to solve some complicated shipping details we had. Support was able to work around a very unique issue I had. Very receptive and was very easy to work with

Black Magic Alchemy

Nov 21, 2024  on Shopify

I was disappointed with this shipping app on multiple levels. For one, it's not a pleasing dashboard to work within, and could be made to look more modern, but that I could deal with if it worked well as an app. The frustrating part was not being able to void a UPS label when you've made a mistake. I was not getting a clear instruction from the customer service team on how to go about voiding an label I've paid for and had to figure it out with multiple google searches. The customer service does respond quickly which I appreciate but not being able to void labels within the app was annoying. Also adjusting the customs details of a product shipping internationally was not evident and I still don't even know if you can do it on the app. If they fix the customer experience on the app, maybe it would be a worthwhile option in the meantime while Canada Post is on strike. I went with shipstation and the platform has been working well.

Rampz

Nov 20, 2024  on Shopify

The app meets almost all of our needs as a young start-up, but what I treasure the most is the amazing, and quick, support we get. They are very good in explaining processes, providing screenshots, etc as needed. They almost act like consultants in assisting you in accomplishing something that may not be standard functionality. . As far as functionality, we currently integrate both our UPS and USPS accounts, with several items. We've been able to set it up so it works perfectly in selecting the right package, even when we have a mix of items. Sure it could use an enhancement here or there but this app has made life so much easier for us, and when you're dealing with new accounting apps, etc, that is priceless. Easy 5 stars!

sporadicalcitymushrooms

Nov 18, 2024  on Shopify

Really great customer service. Scheduled a zoom call within minutes of me saying I needed help & worked with to me troubleshoot and learn through doing.

AllTogetherEnterprises.com

Nov 14, 2024  on Shopify

Just had a very helpful setup call with Manohar. With their assistance this software setup is easier, and it works beautifully.

Pet Butler

Nov 06, 2024  on Shopify

I met with Manohar today and she walked me through the app. We had a great conversation and it was helpful to see all functionalities of the app. It is a great solution to what my business is looking for. I am excited to launch our site and see how the app works.

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