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Customer reviews: PH MultiCarrier Shipping Label

Develop by PluginHive

Reviews (575)

Overall rating
4.9

What Merchants Think

The "PH MultiCarrier Shipping Label" app has generally been well-received by merchants. Users frequently highlight the excellent customer service and support provided by the app's team, which appears to significantly enhance the onboarding and troubleshooting processes. Many reviews indicate that the app greatly assists in streamlining shipping operations, making it a valuable asset especially for businesses seeking efficient multi-carrier integrations.

Key Strengths

  • Exceptional customer support, with agents readily available for help and guidance.
  • Seamless integration with multiple carriers, saving time and effort.
  • Flexibility and customization options for various shipping needs.
  • Ease of using the software, notably after initial setup assistance.
  • Improvement in order fulfillment efficiency and customer satisfaction.

Common Concerns

  • App interface could be more user-friendly and modern.
  • Issues with voiding shipping labels and handling returns or exchanges.
  • Some setup challenges, particularly for new users or those unfamiliar with shipping apps.
  • Occasional technical problems requiring frequent support interactions.
  • Difficulties with international shipping details and integration configurations.

Final Thoughts

Overall, the "PH MultiCarrier Shipping Label" is regarded as a highly beneficial tool for businesses looking to improve their shipping processes. While there are some interface and functionality concerns, the outstanding support team often compensates, guiding users through any difficulties. The app's ability to integrate with multiple carriers and streamline operations makes it a recommended choice for those seeking a comprehensive shipping solution.

DC Audio

Sep 11, 2024  on Shopify

Sibi Fixed all my issues very fast and was very friendly, thank you very much. App works great. UPS connection was easy.

World Gems And Fossils

Sep 10, 2024  on Shopify

Manohar was extremely helpful in helping me set up UPS shipping for my client's store. The app was integrated with UPS correctly, but via a screenshare, we were able to uncover why the rates weren't populating at checkout. Thank you!

K&J Beauty

Sep 09, 2024  on Shopify

Jag rekommenderar denna APP starkt. Man får en strålande customer support och APPen är riktig smidigt att använda. Tusen tack till Sibi Firoz för en strålande, härligt och givande samtal.

Customization Depot

Aug 29, 2024  on Shopify

Wow.. What an amazing product. this is a game changer. I can't believe We were enerating labels manually. Stopping thinking about it and just the get app. Works Seamlessly with Canada Post. Dave

Tijon

Aug 28, 2024  on Shopify

I have rarely, if ever, received better customer service then we received from Touseef. Really amazing, as we had a small issue on our end, and we are tech dummies, in trying to set up the app with him and he walked us through it in a few calls. I would highly recommend this service and this App.

BPZones

Aug 26, 2024  on Shopify

Excellent customer service. Arranged for a Zoom meeting where the representative guided us through each step to customize and integrate our shipping preferences accordingly.

Kristi Palmer

Jul 29, 2024  on Shopify

This app is going to solve all of my shipping needs, and my support call for setup was AMAZING. Great support, great product!! I can' t wait to start shipping

The Ethos Studio

Jul 28, 2024  on Shopify

Sibi was great help! He got in contact with me right away and helped me understand the issue and fixed it for me!

Shop Firwin

Jul 25, 2024  on Shopify

Just got the app, had a quick training with support. Looks like a very powerful app, well though out. Have to try it out still, but it's exactly what we were looking for - taking our product weights and sizes and choosing the appropriate box sizes and calculating shipping rates. Great customer support !

Savage Cadillac

Jul 24, 2024  on Shopify

Sibi was exceptional in assisting me with setting up my account. I am impressed with how easy this app is and how much time I am saving with the ability to batch print all my labels.

RDI-ARMS

Jul 17, 2024  on Shopify

Customer service is amazing, I had setup issues due to not knowing the step by step process to activate this service. They called me right away and setup a zoom meeting to walk me through everything I needed to understand what I needed to do.

One Strike Fire Starter

Jul 17, 2024  on Shopify

Manohar was absolutely amazing in helping me get all my shipping figured out!! honestly couldn't have done without him, he was very good at explaining and setting up all the different shipping boxes and volume and making sure the right box was calculated of the shipping so no one is over or under charged, very grateful for the call!

Les petits Tousi

Jul 17, 2024  on Shopify

Très très limitante. On ne peut pas modifier une étiquette une fois créer (après qu'elle soit marquée comme 'traitée''. Alors si un client m'écrit après que son étiquette soit créer pour modifier son adresse, je ne peux même pas canceller l'étiquette. Le système ne met pas les commandes comme traitées automatiquement, on doit faire une étape supplémentaires pour le faire. Les commandes personnalisées, ou avec changement ne peuvent pas être expédiées, aucune façon de faire une étiquette de retour ou un échange. On ne peut pas renvoyer une commande qui a été oublié sans refaire une nouvelle commande, etc. Bref, ce n'est vraiment pas ce que j'ai besoin comme application et surtout pas pour le prix.

Decking Supplies Online

Jul 12, 2024  on Shopify

I can't say it is good or bad as I haven't had a chance to use it yet. But here is the problem I have been charged for it and I haven't even set it up yet. The free trial isn't a free trial if you haven't trial it. And it isn't free if you are billed for it.

LeCil

Jul 08, 2024  on Shopify

I have been using pluginhive for many years now. It is easy to use and anything tricky comes up - the staff are always very helpful. Sagar has answered all my questions and jumps onto a zoom to guide me though more complicated stuff. great app!

Red Jade Online Store

Jul 03, 2024  on Shopify

Sagar and Touseef has been excellent in their service and guiding me. I was using another App and another shipping company before I engaged Plug-In Hives. They were patient and helpful. Finally, I have installed the App and replaced the Shipping company too. I did a trial run with Sagar and Touseef over two evenings and now I am ready to go. I find their app to be very good too. It is very comprehensive and matched and integrate with the Australian Post system and my Shopify portal seamlessly. I have to say I would strongly recommend PHives to anyone. Best Wishes to the Team!

Jawhara Official LTD

Jul 01, 2024  on Shopify

Keerthi was of great help! was extremely polite and listened to everything i was after. fabulous experience and very nice to speak to!

SoloDallas Europe

Jun 26, 2024  on Shopify

We've been using this app for a couple of years now and it has never let us down. It's easy to use, reliable and saves us a lot of time preparing UPS shipments.

ANAK

Apr 23, 2024  on Shopify

Super good service and very helpful! I'm happy with the app PH multi carrier shipping label. It was very easy to connect PostNord with the app.

Fronteriors US

Apr 23, 2024  on Shopify

The app is really good—it's user-friendly and efficient. Whenever we need help, the support team is quick to respond and always resolves issues.

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