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Customer reviews: PH MultiCarrier Shipping Label

Develop by PluginHive

Reviews (557)

Overall rating
4.9

What Merchants Think

The "PH MultiCarrier Shipping Label" app has generally been well-received by merchants. Users frequently highlight the excellent customer service and support provided by the app's team, which appears to significantly enhance the onboarding and troubleshooting processes. Many reviews indicate that the app greatly assists in streamlining shipping operations, making it a valuable asset especially for businesses seeking efficient multi-carrier integrations.

Key Strengths

  • Exceptional customer support, with agents readily available for help and guidance.
  • Seamless integration with multiple carriers, saving time and effort.
  • Flexibility and customization options for various shipping needs.
  • Ease of using the software, notably after initial setup assistance.
  • Improvement in order fulfillment efficiency and customer satisfaction.

Common Concerns

  • App interface could be more user-friendly and modern.
  • Issues with voiding shipping labels and handling returns or exchanges.
  • Some setup challenges, particularly for new users or those unfamiliar with shipping apps.
  • Occasional technical problems requiring frequent support interactions.
  • Difficulties with international shipping details and integration configurations.

Final Thoughts

Overall, the "PH MultiCarrier Shipping Label" is regarded as a highly beneficial tool for businesses looking to improve their shipping processes. While there are some interface and functionality concerns, the outstanding support team often compensates, guiding users through any difficulties. The app's ability to integrate with multiple carriers and streamline operations makes it a recommended choice for those seeking a comprehensive shipping solution.

Savage Cadillac

Jul 24, 2024  on Shopify

Sibi was exceptional in assisting me with setting up my account. I am impressed with how easy this app is and how much time I am saving with the ability to batch print all my labels.

RDI-ARMS

Jul 17, 2024  on Shopify

Customer service is amazing, I had setup issues due to not knowing the step by step process to activate this service. They called me right away and setup a zoom meeting to walk me through everything I needed to understand what I needed to do.

One Strike Fire Starter

Jul 17, 2024  on Shopify

Manohar was absolutely amazing in helping me get all my shipping figured out!! honestly couldn't have done without him, he was very good at explaining and setting up all the different shipping boxes and volume and making sure the right box was calculated of the shipping so no one is over or under charged, very grateful for the call!

Les petits Tousi

Jul 17, 2024  on Shopify

Très très limitante. On ne peut pas modifier une étiquette une fois créer (après qu'elle soit marquée comme 'traitée''. Alors si un client m'écrit après que son étiquette soit créer pour modifier son adresse, je ne peux même pas canceller l'étiquette. Le système ne met pas les commandes comme traitées automatiquement, on doit faire une étape supplémentaires pour le faire. Les commandes personnalisées, ou avec changement ne peuvent pas être expédiées, aucune façon de faire une étiquette de retour ou un échange. On ne peut pas renvoyer une commande qui a été oublié sans refaire une nouvelle commande, etc. Bref, ce n'est vraiment pas ce que j'ai besoin comme application et surtout pas pour le prix.

Decking Supplies Online

Jul 12, 2024  on Shopify

I can't say it is good or bad as I haven't had a chance to use it yet. But here is the problem I have been charged for it and I haven't even set it up yet. The free trial isn't a free trial if you haven't trial it. And it isn't free if you are billed for it.

LeCil

Jul 08, 2024  on Shopify

I have been using pluginhive for many years now. It is easy to use and anything tricky comes up - the staff are always very helpful. Sagar has answered all my questions and jumps onto a zoom to guide me though more complicated stuff. great app!

Red Jade Online Store

Jul 03, 2024  on Shopify

Sagar and Touseef has been excellent in their service and guiding me. I was using another App and another shipping company before I engaged Plug-In Hives. They were patient and helpful. Finally, I have installed the App and replaced the Shipping company too. I did a trial run with Sagar and Touseef over two evenings and now I am ready to go. I find their app to be very good too. It is very comprehensive and matched and integrate with the Australian Post system and my Shopify portal seamlessly. I have to say I would strongly recommend PHives to anyone. Best Wishes to the Team!

Jawhara Official LTD

Jul 01, 2024  on Shopify

Keerthi was of great help! was extremely polite and listened to everything i was after. fabulous experience and very nice to speak to!

SoloDallas Europe

Jun 26, 2024  on Shopify

We've been using this app for a couple of years now and it has never let us down. It's easy to use, reliable and saves us a lot of time preparing UPS shipments.

ANAK

Apr 23, 2024  on Shopify

Super good service and very helpful! I'm happy with the app PH multi carrier shipping label. It was very easy to connect PostNord with the app.

Fronteriors US

Apr 23, 2024  on Shopify

The app is really good—it's user-friendly and efficient. Whenever we need help, the support team is quick to respond and always resolves issues.

ZLEIPNIR®

Apr 16, 2024  on Shopify

Customer service and support is quick and friendly. Highly recommend this app if you're in Australia

Thank You Silver Canada

Apr 15, 2024  on Shopify

Support has been absolutely amazing any time I needed support. They go over and above what they need to do.

The Fifth Spirits

Apr 11, 2024  on Shopify

Great exprience and easy to use. Exactly what I needed for multiple shipping boxes for one order! Supports multiple carriers too so no hassle for retailers

ESP

Apr 11, 2024  on Shopify

This app is full of great features. I do not regret trying it the first time. Thank you to the support team. Easy to communicate and very professional. I highly recommend this app. An outstanding thanks to Manohar.

Maximum Sport

Apr 08, 2024  on Shopify

Great app for Australian shipping services. Even on a free trial subscription I was able to get great service and a set-up walkthrough over a video Zoom call. Great customer service and care. I would highly recommend it to anyone looking for multi-carrier shipping services in an all-in-one app.

Metro Wholesale SD

Apr 04, 2024  on Shopify

Manohar was a great help getting my store setup with shipping rates. Provided a detailed explanation of how to use the app and features within it.

Wholeleaf Tea Co.

Apr 03, 2024  on Shopify

The app seems simple to use. They also have a great customer support team which helped answer all my questions.

Blue Sky Scrubs

Apr 01, 2024  on Shopify

Excellent customer service. Sibi was super helpful, very knowledgable and was able to help us solve all of our issues. 5 stars for sure!

Key Issues Comics

Mar 29, 2024  on Shopify

So far so good. The support team has been very helpful. The only complaint is in regards to the UI/UX. It would be nice if there was a "back" function to toggle between screens. As it is now, one must go back to the menu and navigate to where one would like to go, even if it's to the previous screen.

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