Reviews: Shiprocket: eCommerce Shipping

Customer reviews: Shiprocket: eCommerce Shipping

Reviews (573)

Overall rating

4.1

5

225
4

16
3
2

5
1

64

What Merchants Think

Merchants using "Shiprocket: eCommerce Shipping" have a mixed but generally positive perception of the app. Many users appreciate its user-friendly interface, efficient integration with Shopify, and the extensive range of courier options. Additionally, customer support, especially personified by proactive account managers, receives praise. However, issues around customer support, billing, and delivery reliability are notable concerns among some users.

Key Strengths

Seamless integration with e-commerce platforms like Shopify.
User-friendly platform with detailed shipment tracking.
Access to multiple courier partners, offering flexibility in delivery options.
Proactive and helpful account managers enhancing customer experiences.
A competitive and efficient COD remittance process that simplifies cash flow.

Common Concerns

Issues with delayed deliveries and weight discrepancies affecting billing.
Instances of poor customer service and unresolved tickets.
Automatic plan upgrades and unexpected charges.
Challenges with COD charges perceived as exorbitant by some users.
Problems with shipments being incorrectly marked as non-deliverable.

Final Thoughts

Overall, "Shiprocket: eCommerce Shipping" is a valuable tool for many merchants, especially those leveraging Shopify integrations, seeking a broad array of courier options. While the platform's strengths lie in its seamless integration and customized support from account managers, consistent delivery, billing transparency, and customer service improvements would enhance user trust and satisfaction even further.

Sahyog Wellness

Mar 30, 2024 on Shopify

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020. I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss. I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened. Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

MadGearz

Mar 23, 2024 on Shopify

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.

Arcedior

Mar 14, 2024 on Shopify

⚠️ Avoid Shiprocket at all costs! ⚠️ Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

ghumri

Feb 21, 2024 on Shopify

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

The WolfCloth

Feb 04, 2024 on Shopify

Support is supreb.. Harsh is very to good in communication and tech skill. he solve my issue in first attempt.. Thanks Harsh Mohan

Vegash

Jan 30, 2024 on Shopify

Received prompt assistance from the Shiprocket team when encountering synchronization issues with my orders. Grateful for the swift resolution—thank you for your support. Harsh Mohan