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Customer reviews: Searchanise Search & Filter

Develop by Searchanise

Reviews (1,678)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive view of the "Searchanise Search & Filter" app, praising its robust functionality, user-friendly design, and extensive customization options. The app is frequently lauded for enhancing store search capabilities and converting more visitors to buyers. Many reviews emphasize the exceptional support provided by the Searchanise team, highlighting their responsiveness and willingness to accommodate customization requests.

Key Strengths

  • Customizable filters and search options for improved user experience
  • Responsive and helpful customer support
  • Fair pricing, especially when compared to similar apps
  • Seamless integration with various store themes
  • Enhancement of product search capabilities, leading to higher conversions

Common Concerns

  • Issues with app reliability, particularly during critical sales periods (e.g., Black Friday)
  • Problems with mobile layout and customizing filters for some users
  • Instances of poor support response times and communication
  • Reports of bugs and performance issues affecting store operations
  • Concerns over dependence on the app causing disruptions when removed

Final Thoughts

While "Searchanise Search & Filter" boasts powerful features and customization options that many merchants find indispensable, there are notable concerns about its reliability and support during peak times. For those who prioritize app performance and seamless customer support, it remains a recommended choice, though it may not be without its challenges, especially during high-traffic events.

RVA Katana

Jun 04, 2024  on Shopify

In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters. Really wish filters could be re-ordered, or if they can, make it more intuitive. We will continue to test it and write a revised review once fully implemented.

Stahlia Möbelbeschläge und Edelstahlschrauben

Jun 03, 2024  on Shopify

We've been using Searchanise for a while now, and overall, we are very pleased with both the app and the support team. App Functionality and Design: The app itself works exceptionally well and was easy to integrate into our system. It offers a wide range of functions that can be tailored to meet our specific needs. The app is fast, reliable, and features a sleek, modern design that enhances our user experience. Support Team: The support team has been incredibly helpful throughout our integration process and subsequent troubleshooting. While the resolution of some issues took longer than expected, the team was always responsive and provided effective solutions to our problems. They assisted us with several challenges, including cart drawer integration and adjusting the display of our search icons. They also promptly corrected the currency display in our side cart drawer, switching it from dollars to euros as needed. Overall, we are satisfied with the service and the functionality of the app. The support team’s dedication to resolving our issues, despite not always being the fastest, has been greatly appreciated. We highly recommend Searchanise for its versatility, performance, and user-friendly design.

Pure Spa Direct

May 29, 2024  on Shopify

Great App, Team Super Helpful and Responsive We’ve had an excellent experience with the Searchanise app. The app has significantly improved our store’s search functionality, making it easier for our customers to find the products they need quickly and efficiently. The advanced filters, real-time sync, and personalized search results have been game-changers for our online store. A special shoutout to the team members who have been incredibly helpful and responsive: Mary L, Julia P, Maria A, Keysena P, Alex P, Stacy S, and Sophia M. They assisted us every step of the way, from setting up the app to customizing specific features to suit our needs. Their support and expertise have been invaluable, and we couldn’t be happier with the service they provided. Thank you, Searchanise team, for a great product and exceptional customer service!

我的商店

Apr 25, 2024  on Shopify

The search speed is very fast, the integration is high, and the customer service response speed is also very fast.

Molten Store

Apr 23, 2024  on Shopify

Maria and the team are so incredibly helpful and the app has been fabulous so far. I'm really excited to make the most of the capabilities it offers. For a business with a diverse inventory, this app is a dream!

Goddiva

Apr 23, 2024  on Shopify

Generally works excellently at a great low cost. Sometimes I've needed some help setting up more detailed functions, but the support team have been helpful at all times

Lab Alley

Apr 18, 2024  on Shopify

Searchanise App greatly improve customer experience on our web site. Almost half of the visitors use search to find products they need. It has powerful features and customization options, and if something different is required, Searchanise customer support implement custom features at the lightning speed.

The Sydney Art Store

Apr 15, 2024  on Shopify

I recently came across the search app for products and I must say, it has completely changed my shopping experience. This app is a game-changer for anyone who loves to shop online.

Stash Cycles

Apr 09, 2024  on Shopify

This app is awesome! Does exactly what it says it does. Lots of functionality and super easy to work with. I haven't experienced any quirks at all.

Mein Shop

Apr 09, 2024  on Shopify

After a long search, I finally found an app that meets my needs. The individual setting of the filters is very convincing. Very easy to use and super fast support. I am very convinced

Adina Stone Jewelry

Mar 28, 2024  on Shopify

The app is working well, it has a fairly easy interface and the app support was great - we had some design "issues" and Madina from Support Team was very helpful with configuring the app to our needs.

The Lighting Outlet

Mar 27, 2024  on Shopify

AVOID! Unsatisfactory experience. The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes. I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear. Estimated losses just this year 30k + from this app. Don't answer phone number Doesn't reply to emails Turns chat off when down

ProLampSales

Mar 26, 2024  on Shopify

It's overall a good app, but it has no defense against internal site search spam. We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve. However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits. Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all. At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.

hobinisyarns

Mar 25, 2024  on Shopify

I recently started using the filter and search function on our website, and I must say, it's been a game-changer for my online shopping experience. The ability to effortlessly narrow down my search results and find exactly what I'm looking for has saved me so much time and frustration. Not to mention, the filters are incredibly intuitive and easy to use, making it a breeze to explore different options and discover new products. I love how seamless and efficient the whole process is, and it has definitely made me a loyal customer. Thank you for making my experience so much more enjoyable! Thank you Mary, Ksenya, Julia, Maria and rest of the team!

Build a Canvas

Mar 25, 2024  on Shopify

With this amazing app, you can easily explore new products and opportunities, providing an unparalleled working experience. It has significantly expanded the options for clients to effortlessly discover the ideal product that suits their requirements. This app has truly transformed the way we conduct business, offering limitless potential for development and achievement. Its unmatched convenience and efficiency enable us to fulfill our clients' demands and surpass their expectations. And to top it off, their support team is simply amazing with its prompt response time.

50cards

Mar 21, 2024  on Shopify

Very professional support. Great plugin if you're setting up a medium or large store with lots of products

Tashmed

Mar 18, 2024  on Shopify

The best customer support experience and user experience. The app takes some time to learn, although the support is very responsive so the process is really easy A lot of customizable options to provide great search for store visitors. We already decreased the checkout time and now selling items that weren't very visible with the old search Highly recommended!

AUTOGARSAS.LT

Mar 16, 2024  on Shopify

I was very pleasantly surprised by such quick and professional help from assistant Julia A. I strongly recommend it. Search engine works great. The menu is understandable and easy to adapt to other languages.

Wine Coolers Empire

Mar 14, 2024  on Shopify

The Searchanise Shopify App is a must-have for any Shopify store owner looking to elevate their site's search capabilities. With its powerful features, ease of use, and exceptional support team led by professionals like Anastasia, it's an investment that pays dividends in enhancing your online store's functionality and customer satisfaction. Highly recommended!

Labelmatch

Feb 26, 2024  on Shopify

For over 5 years we have leaned on Searchanise for search and filter. The app gives us full control of collection specific filters which is important to us. Although it is rare that we have issues, when we do their support team is flexible and responsive and has exceeded my expectations. There might be less expensive options out there. I doubt they are worth it (and I am not looking).

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