I used this program for a long time but after I stopped using it, I experienced complete chaos. My website became unusable and I could not find any solution. I was forced to use this program again. I definitely do not recommend it. Because these guys set you up and make you doomed to themselves. They have a business ethic that does not fit any commercial ethics.

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed. Any help is much appreciated, please!!!!! UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.

Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!

Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed. Any help is much appreciated, please!!!!!

Going down on Black Friday does not look good. We will be removing the app once the weekend is over

Unreliable app, showing wrong products in categories and support has been no help to resolve issue

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

Very poor support - I am a paying customer and literally just ignoring my emails.

DO NOT INSTALL! this app has so many bugs and the customer support is useless scammers this app is should be taken off the Shopify store!

This app has many bugs The Customer service never lets you know whenever they have big issues the customer service is also very bad and answers once every 3 or 4 days please DO NOT install this app have many other apps on the market better than them DO NOT INSTALL THIS APP!!

Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!

The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better. If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.

I like the app but the support is horrible. I am getting no response since almost two weeks now and the setup is not even finished. Time to look for an alternative I guess.

thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough

AVOID! Unsatisfactory experience. The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes. I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear. Estimated losses just this year 30k + from this app. Don't answer phone number Doesn't reply to emails Turns chat off when down