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Customer reviews: Searchanise Search & Filter

Develop by Searchanise

Reviews (1,678)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive view of the "Searchanise Search & Filter" app, praising its robust functionality, user-friendly design, and extensive customization options. The app is frequently lauded for enhancing store search capabilities and converting more visitors to buyers. Many reviews emphasize the exceptional support provided by the Searchanise team, highlighting their responsiveness and willingness to accommodate customization requests.

Key Strengths

  • Customizable filters and search options for improved user experience
  • Responsive and helpful customer support
  • Fair pricing, especially when compared to similar apps
  • Seamless integration with various store themes
  • Enhancement of product search capabilities, leading to higher conversions

Common Concerns

  • Issues with app reliability, particularly during critical sales periods (e.g., Black Friday)
  • Problems with mobile layout and customizing filters for some users
  • Instances of poor support response times and communication
  • Reports of bugs and performance issues affecting store operations
  • Concerns over dependence on the app causing disruptions when removed

Final Thoughts

While "Searchanise Search & Filter" boasts powerful features and customization options that many merchants find indispensable, there are notable concerns about its reliability and support during peak times. For those who prioritize app performance and seamless customer support, it remains a recommended choice, though it may not be without its challenges, especially during high-traffic events.

Tomauri.com

Oct 30, 2024  on Shopify

The Searchanise.io customer service team is excellent. They successfully made the changes we couldn't implement on the front end. Although there might be a bit of a learning curve, the Searchanise team is always ready to help if you reach out. Overall, it's a great app, and we would recommend it.

NRML

Oct 14, 2024  on Shopify

It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.

Holy Trinity Church Supplies & Bookstore

Oct 14, 2024  on Shopify

Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.

YaYa & Co.

Oct 06, 2024  on Shopify

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

Filmbro

Oct 06, 2024  on Shopify

Very happy with the way the app works and with the support of the team. Truly impressed by their dedication to make the search the best that it can be. Certainly recommend.

Kitchen Groups

Oct 03, 2024  on Shopify

DO NOT INSTALL! this app has so many bugs and the customer support is useless scammers this app is should be taken off the Shopify store!

Index Bath

Oct 03, 2024  on Shopify

This app has many bugs The Customer service never lets you know whenever they have big issues the customer service is also very bad and answers once every 3 or 4 days please DO NOT install this app have many other apps on the market better than them DO NOT INSTALL THIS APP!!

eXtreme Restraints

Sep 23, 2024  on Shopify

Searchanise fills the gaps that Shopify can't or won't. We use them because Search & Discovery won't allow filtering of as many products as we have in some collections. They also do 60 day best selling, so your sort order isn't locked into prioritizing some product that you blew out two years ago. They have so many features, and so many options to optimize. The fact is, if you need features beyond Search & Discovery you end up needing a service like Searchanise. Many of these are egregiously expensive or a huge drag on performance. Searchanise is neither. Their core app is really easy on performance. Their biggest performance drawback is a reliance on jquery, which usually takes longer to load than their app. Overall though, they try hard and provide incredibly responsive support. They help you work through issues and provide support to your developers for customizations. Shout out to Ksenya for helping us fix some of our more persistent issues. The impression I get is that the Searchanise team is always improving, and in this with us when it comes to plugging the gaps in Shopify's capabilities.

Antonioli.eu

Sep 22, 2024  on Shopify

The Searchnise App is an excellent tool on our website, and the support team accommodated us with the requested customizations. Excellent and highly recommended!

Oakley Scents

Sep 14, 2024  on Shopify

What an incredible app and company with incredible people like Sophia M. Their app was my third attempt to add a sort and filter to my store and it was proving difficult and tedious a task but Searchanise has totally solved my problem and more. What best is that I needed custom code adding to make a change to my collection and, on a Saturday, I got a reply within minutes with the custom code snipped I needed to add which I've implemented and worked first time! You don't experience this level of service everywhere so I'm grateful and impressed - Highly recommend this app and company, thanks you Sophia!

Adelaide Ink And Toner

Sep 12, 2024  on Shopify

Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution

Charming Beads

Sep 07, 2024  on Shopify

Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!

El Rodeo Western Boutique

Sep 02, 2024  on Shopify

The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better. If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.

OMAJ

Sep 01, 2024  on Shopify

I'm really impressed by the quality of the product and the quality and the efficience of the team working there. We installed Searchanize 10 days ago. And it worked perfectly well. I wanted to implement in-depth customization and it's impressive how fast they answer, and how they implement everything that i wanted to try. Really thanks guys !

Luxury Designer Apparel

Aug 18, 2024  on Shopify

Amazing App! And amazing support. Time and time again help with issues with my catalogue of 10K products. Very reactive and professional with outstanding results.

Numbers Market

Aug 18, 2024  on Shopify

This app has been an invaluable addition to our store, but what truly sets it apart is the exceptional support team. The developers are incredibly responsive, knowledgeable, and always willing to go the extra mile to help. Their expertise and dedication have made a world of difference for us. We highly recommend this app to anyone looking for a reliable solution backed by an outstanding team. Thank you for all your support!

Lollygag.co

Aug 16, 2024  on Shopify

It is a great app with many features to make it exactly what you need. Showing results from products, pages & blogs in a clear modern way Excellent & fast customer service Leo lollygag.co

Flamingo's Flooring

Aug 14, 2024  on Shopify

I contacted Searchanise support team because I needed help making adjustments to Searchanise app product page. Searchanise support team member, Alex B. responded providing me with the answers and solutions to my request. I also requested CSS help for product title, filter and button. Searchanise support team member, Madina R. responded very promptly providing me with the information I requested. I like the app features and functionality. I am impressed by the top-notch Searchanise support team members provide. Thank you Jorge C.

Designix

Aug 12, 2024  on Shopify

très bon service client, vous aide a personnalisé votre visuel pour que tout corresponde parfaitement, nickel

Homeoanimo

Aug 04, 2024  on Shopify

Their support is incredible. The app is working great and their surpport really helps you if needed. Thank you Madina for your great help!

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