I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed. Any help is much appreciated, please!!!!! UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.

Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!

Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed. Any help is much appreciated, please!!!!!

The customer service team is quick to respond and very helpful. We encountered a couple of bugs and they promptly escalated the issues to their developers, who worked on resolving them for us.

super happy with their responses as always...stacy was very helpful in my search for answers x...thanks again

Excelente soporte. Un app que vale la pena tener. En nuestra tienda con muchos SKU's funciona muy bien.

This app is fantastic. Every time I've wanted to customize something, the feature/field to do so was available. I reached out to support for one customization I couldn't figure out, and they (Umida) replied within a few minutes with such a great simple to follow solution (which of course they had already built in as a feature)

Very pleased with the capabilities and performance of the app. Likewise, the support team is very responsive and timely in helping with questions!

Excellent customer support! The support team was very responsive and helpful in implementing the collection filters. They provided clear instructions and multiple solutions to choose from. Their method worked perfectly for our needs, and the setup process was straightforward. While we're still exploring additional features, the basic implementation met our requirements and the support experience has been outstanding.

The Searchanise.io customer service team is excellent. They successfully made the changes we couldn't implement on the front end. Although there might be a bit of a learning curve, the Searchanise team is always ready to help if you reach out. Overall, it's a great app, and we would recommend it.

It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.

Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

Very happy with the way the app works and with the support of the team. Truly impressed by their dedication to make the search the best that it can be. Certainly recommend.

DO NOT INSTALL! this app has so many bugs and the customer support is useless scammers this app is should be taken off the Shopify store!

This app has many bugs The Customer service never lets you know whenever they have big issues the customer service is also very bad and answers once every 3 or 4 days please DO NOT install this app have many other apps on the market better than them DO NOT INSTALL THIS APP!!

Searchanise fills the gaps that Shopify can't or won't. We use them because Search & Discovery won't allow filtering of as many products as we have in some collections. They also do 60 day best selling, so your sort order isn't locked into prioritizing some product that you blew out two years ago. They have so many features, and so many options to optimize. The fact is, if you need features beyond Search & Discovery you end up needing a service like Searchanise. Many of these are egregiously expensive or a huge drag on performance. Searchanise is neither. Their core app is really easy on performance. Their biggest performance drawback is a reliance on jquery, which usually takes longer to load than their app. Overall though, they try hard and provide incredibly responsive support. They help you work through issues and provide support to your developers for customizations. Shout out to Ksenya for helping us fix some of our more persistent issues. The impression I get is that the Searchanise team is always improving, and in this with us when it comes to plugging the gaps in Shopify's capabilities.

The Searchnise App is an excellent tool on our website, and the support team accommodated us with the requested customizations. Excellent and highly recommended!

What an incredible app and company with incredible people like Sophia M. Their app was my third attempt to add a sort and filter to my store and it was proving difficult and tedious a task but Searchanise has totally solved my problem and more. What best is that I needed custom code adding to make a change to my collection and, on a Saturday, I got a reply within minutes with the custom code snipped I needed to add which I've implemented and worked first time! You don't experience this level of service everywhere so I'm grateful and impressed - Highly recommend this app and company, thanks you Sophia!