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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,601)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Serat Studio

Sep 01, 2025  on Shopify

I am still trying the app and trying to understand most of the options how they really work. But I have to say the support team is really great! They answer so fast and really help with any thing that faces you in the app. Thank you for that and keep up the good work!

ENN Babies Wear

Sep 01, 2025  on Shopify

Ashley was very supportive and she provided the needed information and assistance I hope my issue will be solved soon Thank you very much

KreativLivsstils

Aug 31, 2025  on Shopify

very professional and great function, especially the instantly customer service, love them 非常好,很专业的使用感受,细节很到位,尤其是在线客服响应很快,解决很专业

Platinum Abundance

Aug 30, 2025  on Shopify

It definitely works and the in app customer service is very valuable. Ashley assisted me with questions that I had and clarified my concerns, and was very polite. Would recommend.

Sustainable Grace

Aug 30, 2025  on Shopify

Avraham helped me setup my funnels last weekend and within a day I already had my first upsell from my TY page! He showed me all the different ways I can play around with adding/testing upsells; excited to spend some time testing different funnels. Thanks again for your help!

The Gut Cø

Aug 28, 2025  on Shopify

Be careful, we have not been using this app for 2 years and they are still happy to accept payment every month. No one reaching out to check why it has not been set up but happy to take your money.

Dragon's Diet

Aug 28, 2025  on Shopify

It's a good app, but there are a few bugs. I have reported and the team seems to be quickly invesgitating.

Sweetmate

Aug 28, 2025  on Shopify

They are charging useless and there team not connecting us to the manager, waiting for reply from last 60 days.

Lewcose

Aug 28, 2025  on Shopify

Saumya was patient, helpful and very professional in helping me set up the app on my store. Excellent service. Paul @ Lewcose.com

Argola Cosmétique

Aug 27, 2025  on Shopify

Je suis vraiment satisfaite, Alex est venu m'aider directement tout de suite quand j'ai demandé de l'aide dans le bulle automatique du site. Il a été vraiment d'une grande aide et il a répondu à toutes mes questions. Merci beaucoup Josée

Stealth Grappling

Aug 27, 2025  on Shopify

Great features, had some configuration issues initially but chatted to support and Alex was able to get me up and running in a flash!

Tool Mod Shop

Aug 26, 2025  on Shopify

So far it looks like this app has all the features I wanted, and is much more reasonably priced than its competitors. Shafta from customer support has been brilliant in helping to work out any technical issues, so I can't fault the team at ReConvert at all. Great app

CHOSAY

Aug 26, 2025  on Shopify

No, just don’t. Yes, we did see an increase in sales, but they were fake. Customers went through checkout but never paid because they selected the “Pay Later” or “Bank Transfer” options—methods we’ve never had before. It got really suspicious when we started receiving 10 identical orders from the same person using the same payment method. None of these orders were actually paid for; they were just placed repeatedly, all with upselling through this app. In one week, they charged over $400 for zero real sales!

Dans la besace du p'tit Poucet (Boutique Officielle)

Aug 26, 2025  on Shopify

Gratuit??? AH la bonne blague. Il n'y a aucun plan gratuit. Juste de la publicité mensongère. Lorsque vous téléchargez l'application, vous n'avez accès à rien. vous devez obligatoirement passer sur un essai de 14 jours et ensuite vous payez. Scandaleux que Shopify ne contrôle pas les apllis proposées et ne filtrent pas les escrocs qui vous promettent du gratuit pour en fait vous faire payer lourdement. En plus pour utiliser cette appli vous devez accepter qu'ils vous prélèvent jusqu'à 2000$/ mois Une belle grosse escroquerie cette application. vraiment une honte de laisser de tels escrocs pululer sur Shopify!!!

Armando 4x4 Australia

Aug 26, 2025  on Shopify

Saumya assisted me. She was very friendly, good customer service and tried to resolve my issue in a timely manner.

STK Model Car

Aug 26, 2025  on Shopify

At first, I was very frustrated with ReConvert’s pricing model because I was charged based on order value, which was not clear to me in the beginning. However, their customer success director personally reached out to me and handled my case with great efficiency and sincerity. They quickly offered me a fair solution and even provided a refund, which showed me they truly care about their users. I really appreciate the support and the effort they put into resolving my issue. Now I feel confident to continue using this app, and I’m impressed by their customer service. For anyone looking for a good post-purchase upsell tool, I recommend giving ReConvert a try.

CHAPTER 13

Aug 25, 2025  on Shopify

Hi, The support team is super responsive and always ready to go out of their way to set the conditions and make loom videos for you! I am just waiting for this app to show some revenue now. Shafta was of great help in guiding and setting up this app!

STK Model Car

Aug 24, 2025  on Shopify

I want to complain about the ReConvert plugin! The product page only states that pricing is based on order quantity, but doesn't mention that it's also based on the product value. My store is just starting out, and I happened to receive a $500 order, but ReConvert charged me a monthly fee of $79! This is directly causing me to lose money! Honestly, I don't recommend this plugin for startup sellers with high average order values. Although customer service gave me a $40 discount, a $40 monthly fee is still very high! This plugin isn't for me.

Smarty Chef

Aug 24, 2025  on Shopify

Que des éloges pour cette application. Application bien bâtie et efficace et TOP pour le service client, réponse rapide et efficace, les corrections apportées à des problématiques de traduction, leur appui m'a été d'une grande aide pour régler ma configuration des flux, je remercie beaucoup Ashley.

Journey with Jazzy

Aug 24, 2025  on Shopify

The advisors are very helpful. They extended my trial due to issues which have now been sorted out.

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