Complaint on 7 August: Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app. Update as of 10 August: Following my initial review on 7 August regarding being charged $39.99 despite not using or activating the app, ReConvert responded by justifying the charge based on their pricing being publicly available. However, they did not explain why I was charged the $39.99 tier—meant for around 400 orders—despite my store having zero sales, nor why the lowest tier of $4.99 (for stores with minimal or no orders) was not applied instead. The selection of the higher charge tier remains completely unjustified. They offered only store credit—conditional on reinstalling the app—even after acknowledging that I had not used the app at all. I raised several points in response: 1. My store had zero orders, so charging the $39.99 tier makes no sense. 2. There was no clear warning that reactivating the app voids the free trial. 3. Their pricing info is inconsistent between their website and the Shopify app store. 4. I did contact support, but only for setup—assuming I was within the free trial. (they claimed I did not reach out to them before installing to clarify pricing - why should I if everywhere on their platform it states clearly 14-day free trial) 5. I found another merchant review on their app page reporting the same issue: being charged after reinstalling to claim refund and not receiving a fair resolution. I clearly requested a full refund, or at minimum, a refund minus the $4.99 base tier. I’ve reported this issue to Shopify and made it clear I will not reinstall the app under misleading or coercive conditions. I’m posting this update to help other merchants avoid a similar experience. My follow-up to Reconvert's reply on 10 Aug again: ReConvert's weak explanation just proves how unfair, flawed and unreasonable their billing system is. Charging me $39.99 based on past 30 days of orders, when your app wasn’t even active or used, makes no sense. You can’t claim credit for sales your app had nothing to do with. Even if Shopify assigns the tier, it’s your (ReConvert) responsibility to ensure billing only starts with actual usage, not just installation. There was also no clear warning that reinstallation skips the free trial and triggers a charge - and a charge that is baseless!!! (BEWARE business owners ... if your past order history on Shopify is higher than mine - you may be charged as high as $2,000 upfront) And offering store credit only if I reinstall the app again feels like a trap—especially since others have reported being charged again that way. I’m asking for a fair resolution: a full refund, or refund minus $4.99 (your base tier)—without needing to reinstall.

Esta aplicacion es una real estafa, dice que cobran 15 dolares pero les van a cobrar muchisimo mas que eso. No la usen

pesima aplicacion, cobran 40 dolares y supuestamente eran hasta 15 y toman pedidos anteriores sin consultar

I really appreciate the support service! Alex is doing an excellent job assisting me with the adjustments and providing quick responses and assistance.

the team member from support was amazing. She assist me in setting up my offers to ensure I reach my goal. If it was not for her, i would not have stayed with the app. She is a star and for this i high recommend this to other small business seeking support from the expert.

Beware of Hidden Charges – No Notice & Misleading Pricing I was charged $39.99 without any prior notice after reinstalling the app briefly to test it. I uninstalled it within 2 days because it was too confusing to set-up, YET still got billed. The fee doesn't even match the pricing listed on their app page (which shows highest pricing to be less than $20), and there's NO clear warning that previous installs remove your free trial. This is very DECEPTIVE, MISLEADING and UNFAIR. I've requested a full refund immediately BUT they refused to issue a refund, despite all my points of misleading and unclear billing process. I strongly urge other store owners to be cautious before installing this app. Don’t fall into the same trap. Be very cautious before installing — you might get charged even if you don’t actually use the app.

Alex walked me through every step of the way and helped me with any issues i was having. Thank you Alex!!!

Alex has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

The customer support is absolutely fantastic. As a seller with not much experience with widgets, they really make it easy to implement in my store. We walked through custom upsell offers and suggestions. Thanks so much Shafta!

Saumya has been extremely helpful in setting up our flows and upsells. The platform is not as intuitive as I thought and she helped with the initial template set up and any initial questions we had!

The app is proper to help you resell items you did not indend to. I had a trouble and customer service helped me with it, quickly, hands up for Jordan who was able to understand my claim and request, and acted properly in consequence to help me solve my issue and start working together in a more convenient way for both parties.

A powerful tool, and the customer service staff is very cooperative and helpful in solving any problems I have. Excellent!

La app está bien hecha, funciona bien. Estaría mejor que dejara algo más de libertad en productos personalizados, ya que no permite dejar notas o algo del estilo. Igualmente hace su trabajo. Tuve un cobro que no se debió hacer y Alex me atendió rápidamente y me quedé muy satisfecho con el resultado, muy buena la atención al cliente.

Vraiment une super application que je recommande sans hésiter ! J'ai eu affaire au service clients plusieurs fois et ils sont hypers efficaces et réactifs ! un vrai + !

The support team for this app has been fantastic. I had some trouble matching it to my theme, but they resolved it quickly. Setting up the thank-you and post-purchase pages was straightforward. For product pages, there are plenty of options like recommendations, bundles, or upsells. It might take a few attempts to figure out the logic, but once you get the hang of it, it's quite powerful. I feel ready now to start seeing results and am excited about what's ahead.

ReConvert is an incredible app! Set-up is very quick and effective, you get to see results the same day. The support has always been super fast to respond to any questions. Highly recommend for anyone looking to boost post-purchase conversions!

Shafta helped answer a simple question for me by giving me very detailed steps to take. She was friendly and helpful and was able to quickly answer my question!

Ottima assitenza in fase inizale di Alex, persona preparata e disponibile. L'app la devo ancora testare. Farò recensione successiva.

I was impressed that support was able to get things setup for me at such a late hour. I am looking forward to getting full use of this app

Amazing app! love the thank you page customization features and all the post-purchase funnels. We've seen a very positive ROI from this app since we installed it. Thank you!