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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,650)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

The wool family

Jul 04, 2025  on Shopify

Super fijne klantenservice! App is even puzzelen op het begin, maar heeft alle mogelijkheden die je maar kan wensen.

MRDUVETS

Jul 03, 2025  on Shopify

i have uninstalled this app months ago and its still charging me ~$4.99 a month - please contact me back to remove this asap

HairKind Club

Jul 03, 2025  on Shopify

Really enjoyed creating my funnels. The support reacts very quickly and is a pleasure talking to them

Sunnys UAE

Jul 03, 2025  on Shopify

their customer support is top notch. Shafta was super helpful and spent alot of time with me to setup everything up. all i had to do was to edit the text and we're live. recommended

SubliSkin

Jul 02, 2025  on Shopify

Assistenza clienti super efficace, App che all'inizio può sembrare poco intuitiva ma che dopo le prime smanettate si capisce il funzionamento e diventa semplice e veloce da usare

The Watch & Jewelry Aficionado

Jul 02, 2025  on Shopify

Ashley was amazing assisting me with the install and implementation. Super quick response and the team is amazing.

Zelevo

Jul 02, 2025  on Shopify

Great Support, really! Took over my shop and just did everything by themselves. Really kind as well. I recommend it to everyone!

ARTISTICOPIA

Jul 02, 2025  on Shopify

I would like to give my compliments to Alex for his thoroughness and assistance. As some have come to know, I’m a bit challenged when it comes to comprehending directions, even when they are straightforward and easy to understand. I also have this medical issue that takes a real toll on my self-confidence, so I avoid other people and questions like the plague. That’s because interacting with them often turns into a frustrating, agonizing process for me. But Alex was super helpful, and was even able to step in and finish the setup process in my store relating to ReConvert! Thank you so much, Alex! I really appreciate your help. You saved me a headache, a potential mental breakdown, and a whole lot of stress! Thank you! <3

Elegance Car Detailing Products

Jul 01, 2025  on Shopify

I have just installed the app, so I can't review yet the effectiveness of the app. At first, the installation wasn't straightforward and slightly confusing, to be honest, but Alex and Saumya were both great and helped me set up everything, step by step. It looks like it is working, so I am looking forward to getting plenty of upsells to increase my AOV! Fingers crossed!

GLAMÓRE

Jul 01, 2025  on Shopify

It took a little while to get everything sorted out, but I really appreciate everyone who helped along the way. Jordan and the other agents were especially great about keeping me updated, because I was asking questions every hours. Thanks so much to Jordan and the whole team for all your efforts and for continuing to work on this!

Valtaura

Jun 30, 2025  on Shopify

Alex was the best support ever! made my experience with this app seamless and excited to get post purchase upsells because of his work

HOVERAir Store

Jun 30, 2025  on Shopify

The plugin is highly functional and extremely user-friendly and convenient to use. Different purchase conditions and logic configurations can be set based on different pages. The customer service responds promptly, resolves issues promptly, is available 24/7, and is extremely friendly. A very good plugin.

XTRA FUEL

Jun 30, 2025  on Shopify

After experiencing some billing confusion tied to Shopify's less-than-clear invoicing format, I initially left a negative review out of frustration. In hindsight, I want to recognize just how thoroughly and professionally the ReConvert team handled everything. Avraham and the team responded quickly, refunded all incorrect charges the same day we spoke, and proactively moved us to their free-for-life plan as promised. Even when a minor discrepancy (€2.17) emerged due to currency conversion, they didn’t hesitate — they credited the difference immediately to ensure we were made completely whole. What truly stood out was the transparency and human touch throughout. Their CEO and CTO were directly involved, and Avraham followed up multiple times with detailed explanations and screenshots. They went above and beyond to make things right — and they did it all with patience, empathy, and professionalism. Support like this is rare. The issue was ultimately on Shopify’s side, not ReConvert’s, and yet they still took full responsibility for clearing it up. I’m reinstalling the app and am happy to recommend them wholeheartedly.

VRochét

Jun 29, 2025  on Shopify

love how customer service is ready to help when needed and Ashley was helpful on giving the breakdown info of plans offered and how it works

Bendito Amor

Jun 28, 2025  on Shopify

Quedé muy sorprendida con la atención, me ayudaron a configurar y me aclararon todas las dudas, muchas gracias.

A Soul's Journey with Mary

Jun 27, 2025  on Shopify

As a new Shopify store owner, getting things to work the way you envision can be incredibly frustrating. All I wanted was a simple solution: show my clients a Calendly booking page after they paid. I first learned about this app thanks to ChatGPT, and after a short delay with the live chat system (which was down temporarily), a true superhero named Alex came to the rescue. Honestly, he was like Superman saving someone from a burning high-rise in New York City. Alex worked with me patiently for over 3 hours and helped me get everything set up exactly how I needed it. In a world where genuine customer service is hard to find, this kind of support was not only refreshing — it was exceptional. This app absolutely deserves 5 stars. Not just for the functionality, but because the team behind it clearly understands what real customer care means. Bravo

Iron Chest

Jun 27, 2025  on Shopify

I am being billed monthly $7.99 for an uninstalled app. Please help me fix this. Thank you for explaining and fixing the issue. ReConvert Upsell was a large part of our business for years. Thank you again!

Vanfosky247

Jun 26, 2025  on Shopify

Am very please with the fast and accurate reply l got to all my questions. Thanks so much, l do appreciate.

DEBAUCH

Jun 26, 2025  on Shopify

The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.

Blu Lotus Boutique

Jun 20, 2025  on Shopify

Alex was incredibly helpful with setting up my ReCovert pages. I truly appreciate his patience and the time he took to walk me through the process. He not only helped set up the flow and pages but also made sure I understood how to make future changes on my own. Great support!

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