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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,608)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Onesies Downunder

Sep 16, 2025  on Shopify

I have only just installed this app but the customer support has been nothing short of amazing. Alex has been such a pleasure to deal with and his guidance was very much appreciated. Looking forward to seeing how our customers interact with the upsells that we have set up.

Pink Poppies

Sep 15, 2025  on Shopify

Alex has been a wonderful help setting up the app. I found the process quite foreign but Alex was able to log in and set it up for me. Great prompt service.

By Liv

Sep 15, 2025  on Shopify

Alex was very responsive and helpful with any questions I had during set up. Looking forward to watching this app convert!

Country Proud USA

Sep 10, 2025  on Shopify

Support answered all my questions right away then took over and finessed all the upsell items on my product pages and my thank you page in no time at all. I'm so excited to see how my customers can now easily add to their purchases and there is tons more I am able to do with the app as well :)

Simply Big Australia

Sep 09, 2025  on Shopify

They launch new versions of the app which require you to rebuild all of your funnels. You can't update or migrate your funnels which you have spent hours building, the only option is to rebuild them from scratch. Customer support were unable to assist, except to tell me as we have not upgraded our app to the new version our thank you page upsells have stopped displaying.

Klarako

Sep 05, 2025  on Shopify

This app is great!! Just started using it and love how straight forward and customizable everything is. But what really stands out is the support team, Ashley from Reconvert really helped me understand the app and get things set up. She was super helpful and made things easy for me to understand - really liked how she provided screenshots.

Feel Fabulous London

Sep 04, 2025  on Shopify

ReConvert made it so easy to customise our Thank You page and add upsell. Great customer service too.

Fernleigh Avenue

Sep 03, 2025  on Shopify

Amazing App with great conversion rate. This App essential to boost your average order value Highly recommend

The Gut Cø

Sep 03, 2025  on Shopify

They really care about their customers. Easy to get help and very friendly customer service. Avraham has been a great help, thank you!

Serat Studio

Sep 01, 2025  on Shopify

I am still trying the app and trying to understand most of the options how they really work. But I have to say the support team is really great! They answer so fast and really help with any thing that faces you in the app. Thank you for that and keep up the good work!

ENN Babies Wear

Sep 01, 2025  on Shopify

Ashley was very supportive and she provided the needed information and assistance I hope my issue will be solved soon Thank you very much

Aroma Armour

Sep 01, 2025  on Shopify

Onboarding with ReConvert couldn’t have been easier. Alex made the setup of both the Post-Purchase First Page and Thank You Page super simple. The whole process was quick, clear, and stress-free - highly recommend their service.

KreativLivsstils

Aug 31, 2025  on Shopify

very professional and great function, especially the instantly customer service, love them 非常好,很专业的使用感受,细节很到位,尤其是在线客服响应很快,解决很专业

Platinum Abundance

Aug 30, 2025  on Shopify

It definitely works and the in app customer service is very valuable. Ashley assisted me with questions that I had and clarified my concerns, and was very polite. Would recommend.

Sustainable Grace

Aug 30, 2025  on Shopify

Avraham helped me setup my funnels last weekend and within a day I already had my first upsell from my TY page! He showed me all the different ways I can play around with adding/testing upsells; excited to spend some time testing different funnels. Thanks again for your help!

The Gut Cø

Aug 28, 2025  on Shopify

Be careful, we have not been using this app for 2 years and they are still happy to accept payment every month. No one reaching out to check why it has not been set up but happy to take your money.

Dragon's Diet

Aug 28, 2025  on Shopify

It's a good app, but there are a few bugs. I have reported and the team seems to be quickly invesgitating.

Sweetmate

Aug 28, 2025  on Shopify

They are charging useless and there team not connecting us to the manager, waiting for reply from last 60 days.

Lewcose

Aug 28, 2025  on Shopify

Saumya was patient, helpful and very professional in helping me set up the app on my store. Excellent service. Paul @ Lewcose.com

Argola Cosmétique

Aug 27, 2025  on Shopify

Je suis vraiment satisfaite, Alex est venu m'aider directement tout de suite quand j'ai demandé de l'aide dans le bulle automatique du site. Il a été vraiment d'une grande aide et il a répondu à toutes mes questions. Merci beaucoup Josée

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