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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

Reviews (5,581)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Touch Nest

Apr 08, 2025  on Shopify

I had an amazing experience with ReConvert, and I especially want to thank Shafta for her incredible support. She went above and beyond to set up my page perfectly. From start to finish, she was patient, professional, and made sure every detail was taken care of. The setup was smooth, and she made the whole process super easy to understand. ReConvert is a powerful app, and with team members like Shafta, the experience becomes even better. Highly recommend this app to anyone looking to improve their upsell and post-purchase strategy!

Vollmart24.com

Apr 05, 2025  on Shopify

I am a new user, had some questions about the app, how is it working and stuff like that. Saumya made it all clear for me in a minutes. Thank You for your great support - you are a pro :) Now i am beggining to test the app.

Global Shoppers Zone

Apr 05, 2025  on Shopify

Shafta at Reconvert was amazing! She patiently guided me through and set up my Shopify store and helped implement effective upsell strategies. Her support was clear, professional, and super helpful. Thanks to her, my store is now optimized for growth. Highly recommend working with her!

Hunt Parts | Auto Parts Online Store

Apr 05, 2025  on Shopify

Satisfied with their great customer support on early Saturday morning. They did exactly what i was looking for. Thank you again

Paragon Kits

Apr 03, 2025  on Shopify

Riya helped me immediately. Very personable and friendly. Solved my issues instantly. She is one of the best customer service people I have ever spoken to.

BärenWunder

Apr 02, 2025  on Shopify

Hey, this is my first time using reconvert. I had a couple of questions because if was not very sure how to use the app correctly because the app has so many different features. I contacted them via chat and set up a online meeting with Ashley. Props to him. He explained me all features very well and i would recommend you to use this app.

emmi-dent

Apr 01, 2025  on Shopify

Support responds very quickly and provides detailed information on request (screenshots to make setup easier)

StrengthXPhysio

Mar 30, 2025  on Shopify

Recommend the app. Ashley has setted it up for me and explain everything perfect. I cannot wait to see the app in action. Best customer support, responsive and helpful. Recommended!

Pinebrook & Lafayette

Mar 29, 2025  on Shopify

The support I received was great! I needed some help setting up my flow and the support team jumped right in and assisted me with all my needs! Top notch support!

Helpsy Source

Mar 26, 2025  on Shopify

Ashley was quick and concise to help me with a small issue! Appreciate the ease of use and prompt customer service.

Fluffy Nuzzle

Mar 26, 2025  on Shopify

Riya and Alex from Reconvert was incredibly helpful and efficient. Their support was professional and knowledgeable, making the whole process smooth and hassle-free.

DESKSPACE

Mar 24, 2025  on Shopify

I’ve been using ReConvert for about three years, and while I initially had concerns—especially after changes to the thank-you pages impacted some features—I have to say the support team really came through. After reaching out again, they were super responsive, helped me resolve the issues, and even restored key features like surveys that I thought were gone for good. The app is back to working smoothly, and I’m already seeing value again. It's clear they’re committed to keeping the app updated and their customers happy. Thanks to the team for turning things around—I'm sticking with ReConvert!

Shifaa

Mar 23, 2025  on Shopify

Très bonnes applications d'upsell et un merci à Ashley pour son soutien qui a été d'une grande aide.

Sharkninja

Mar 21, 2025  on Shopify

The support team is fast and helpfull. The app's features are truly useful. Being able to suggest products at the checkout page was exactly what we are looking for. I'm sure it will play a big role in increasing revenue and conversions

Worn Out Vegan

Mar 20, 2025  on Shopify

I cannot in good conscience give more than 1 star to any service provider that repeatedly spams via email for reviews (up to 2 times is acceptable, 5+ is not since I cannot "unsubscribe" from receiving more). But if you're still reading this, the app works as intended and editing the upsell pages is pretty straightforward.

DESKSPACE

Mar 20, 2025  on Shopify

Not worth it so far. I've been using this app for three years and have seen literally no return on it. Even the support team refuses to provide an appropriate refund. Many features no longer work due to the new thank-you pages, such as surveys. I'm seriously considering uninstalling this tool.

Twitchers Emporium Store

Mar 20, 2025  on Shopify

Shafta helped me set up reconvert, I had no idea what I was doing and she helped me in a meaningful way, rather than just send me instructions that I don’t understand. She was fantastic!

SlimJaro

Mar 20, 2025  on Shopify

Amazing app, been using it for 4 of my stores, added it today to my new store +$400 in sales in 2 hours

Equilibrium Pet

Mar 16, 2025  on Shopify

Riya was extremely helpful helping me to edit the widgets, that was a quick but effective assistance!

Sticker Euphoria

Mar 14, 2025  on Shopify

I recently installed the app and faced some issues because I didn’t know how to remove certain elements. I quickly reached out to their chat support, Riya help me and responded super fast. This was the best customer service I’ve had with any app. They were very attentive and even did it for me. Simply the best!

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