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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,640)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Bendito Amor

Jun 28, 2025  on Shopify

Quedé muy sorprendida con la atención, me ayudaron a configurar y me aclararon todas las dudas, muchas gracias.

A Soul's Journey with Mary

Jun 27, 2025  on Shopify

As a new Shopify store owner, getting things to work the way you envision can be incredibly frustrating. All I wanted was a simple solution: show my clients a Calendly booking page after they paid. I first learned about this app thanks to ChatGPT, and after a short delay with the live chat system (which was down temporarily), a true superhero named Alex came to the rescue. Honestly, he was like Superman saving someone from a burning high-rise in New York City. Alex worked with me patiently for over 3 hours and helped me get everything set up exactly how I needed it. In a world where genuine customer service is hard to find, this kind of support was not only refreshing — it was exceptional. This app absolutely deserves 5 stars. Not just for the functionality, but because the team behind it clearly understands what real customer care means. Bravo

Iron Chest

Jun 27, 2025  on Shopify

I am being billed monthly $7.99 for an uninstalled app. Please help me fix this. Thank you for explaining and fixing the issue. ReConvert Upsell was a large part of our business for years. Thank you again!

Vanfosky247

Jun 26, 2025  on Shopify

Am very please with the fast and accurate reply l got to all my questions. Thanks so much, l do appreciate.

DEBAUCH

Jun 26, 2025  on Shopify

The trial requires you to approve up to 2000$/month payments. Not cool - never got to even use the app, I am not OK with this.

Blu Lotus Boutique

Jun 20, 2025  on Shopify

Alex was incredibly helpful with setting up my ReCovert pages. I truly appreciate his patience and the time he took to walk me through the process. He not only helped set up the flow and pages but also made sure I understood how to make future changes on my own. Great support!

DPC

Jun 18, 2025  on Shopify

I can't speak on the app yet as we haven't had a chance to use it fully, but we did receive prompt and helpful customer service from Alex. I couldn't be happier with the quick response, and solution. Thank you.

Horsham Coffee Roaster

Jun 18, 2025  on Shopify

Fantastic app to increase revenue and very easy to chat to their customer support, who are very helpful and efficient. Highly recommended

roakeskin

Jun 15, 2025  on Shopify

I just want to say a massive thank you to Ashley for her incredible support. I was completely overwhelmed trying to set up my post-purchase funnels, and she didn’t just answer my questions, she helped me build out the entire journey with care and clarity. She truly listened to what I was trying to achieve with my brand and guided me through smart, strategic setups that felt aligned with my goals. Exceptional service, real people behind the tech, and honestly one of the best support experiences I’ve had on Shopify. Highly recommend, especially if you care about customer experience and want your brand to stand out. —

Elm and Stone

Jun 10, 2025  on Shopify

I had some issues setting up the app but the customer service helped me right away and made sure everything was working perfectly.

Body & Bra

Jun 08, 2025  on Shopify

Alex has been very helpful in setting up the offers, explaining our options and building them. Highly recommend

BISHOY MATTA'S COACHING

Jun 06, 2025  on Shopify

I had an amazing experience working with Riya! Despite some delays on my end in getting her the Loom recording, she remained incredibly patient and understanding throughout the process. Her professionalism stood out—she went the extra mile to ensure everything was smooth and seamless. On top of that, she was considerate, helpful, and truly committed to delivering quality service. I’m extremely happy with both the service and the product itself.

Tyger Home Store

Jun 05, 2025  on Shopify

FIRST I WAS FURIOS THAN I GAVE ASHLEY PERMISSION FOR ACCES SHE FIXED ALL THOSE PROBLEMS. COMPANY THAT REALLY THINK DEEP HOW TO FIX USSUES

The Lavender Store

Jun 05, 2025  on Shopify

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.

Sabrina Carol Bookshop

Jun 04, 2025  on Shopify

I've recently installed ReConvert and needed some help, with updating the discount. Riya was amazing, super quick to respond and provided me with a detailed video on how to resolve the problem. Highly Recommended. The app works like a dream, can't wait to start putting it in to practice.

LaceBeautyWigs

Jun 04, 2025  on Shopify

ReConvert makes boosting average order value effortless with smart upsell and cross-sell options right on the Thank You page . the drag builder lets you create personalized product recommendations, bundles, and special offers that catch customers at the perfect moment -increasing sales without being pushy . it's a simple but powerful tool that helped me maximize every order improve overall revenue.

The Friends' Kloset

Jun 03, 2025  on Shopify

Service has been good so far. Riya has been super helpful. Assistance and customer support like what we received from her was exceptional. Her support makes us want to continue to use this app. Thanks again Riya!

Gorilla fits

May 31, 2025  on Shopify

they are only good at taking your money without making you any and then they tell you, you should increase the discount. BS APP I could just increase the discount from the first place without using ur app and still get more buyers. It doesn't always work

Glasshop24

May 30, 2025  on Shopify

Thanks for support. Had first given 1 star, because of slower support. Ticket "in process" always. Dev. team working on it. I guess it was a heavier task for the team (Shopify Plus checkout). Response rate was always fast and in the end they fixed it and it works really well. thanks again!

Citron

May 29, 2025  on Shopify

Just got started with this App and so far it has been a good journey, Earlier Shafta briefed me really well about setting up this app and she personally studied my website to help me better understand the potential from Reconvert, moreover their customer support is excellent, Saumya is always there to help me understand this app better.

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