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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,666)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Phantom Vibes Tech

Oct 24, 2025  on Shopify

The customer support are very friendly and helpful. Will even help set things up for you if you're confused. The app itself is also very useful, so I highly recommend it.

Tiny Hands

Oct 16, 2025  on Shopify

Wow, the support team at ReConvert is AMAZING. They're responsive and super helpful. The app is great too. I was using a different post-checkout upsell app that was way too expensive and didn't provide a positive ROI. I love ReConvert's billing system where they take a small cut per every order they help generate. That's fair and scaleable for smaller and larger stores. Super easy to use and intuitive too!

ZUDO-UK

Oct 15, 2025  on Shopify

ReConvert has been a reliable app for our store. The team behind it is proactive, understanding, and always ready to help resolve any issues. It’s been a great tool to optimize our post-purchase flow, and we’ve seen noticeable improvements in conversions. Appreciate their support!

Regeneration Zone

Oct 13, 2025  on Shopify

Excellent App – Boosted My Sales Instantly! ReConvert is an absolute game-changer! The setup was quick and easy, and within minutes, I was able to customize post-purchase funnels that actually increase my average order value. What I love most is how intuitive the interface is — no coding required, and everything integrates seamlessly with my Shopify store. The upsell and thank-you page features are beautifully designed and make a real difference in conversions. Their support team is also top-notch — responsive, knowledgeable, and friendly. Highly recommended for any merchant who wants to maximize revenue and create a better shopping experience for their customers.

CoreFit Survival

Oct 11, 2025  on Shopify

What a wonderful app but especially thank you for the incredible and prompt help to set it up. I am an elderly lady and need help. I can only say Thank You!

NATURE BEE

Oct 09, 2025  on Shopify

Easy to use, and very effective on our store. The post purchase pop up has been great for us. Once you see how it works for your store, I recommend switching over to the annual plan to avoid any additional charges. Customer service was excellent too! Super happy with this app :)

Beefcake Mens Care

Oct 06, 2025  on Shopify

post checkout conversions appear to be working. not the most user friendly interface for a novice, but its manageable.

Christ Centered Faith

Oct 05, 2025  on Shopify

Worst app ever. Set up is a joke. Nothing makes any sense and all options are hidden. Save yourself some time and frustration get any other upsell app. Guaranteed all the positive reviews are seed reviews created by them because nobody in their right mind would subject themselves to the level of frustration this app provides.

PluknGo

Oct 04, 2025  on Shopify

Fantastic service like no other. The help I received was instant, professional, and far beyond what I expected. It’s rare these days to find support that is both fast and genuinely caring, but this team absolutely delivered. Highly recommend.

Matador Meggings

Oct 02, 2025  on Shopify

The best customer service ever! I had a spectacular onboarding experience with Saumya. I wasn't familiar with the platform so she offered extensive help to set up all the flows we needed. Shafta has been very responsive to my inquiries and provided clear communication. As for the platform overall, we haven't had much upsell so I'm trying to figure out how to ramp up so that the app lives up to its promise.

Dirt Dreams

Sep 29, 2025  on Shopify

Easy to use, their support team gets back to you FREAKY fast, but some info on pricing and plans was a little difficult to find.

Urban Buyz

Sep 26, 2025  on Shopify

Well I'm just getting started but it seems to be pretty exciting so I'm just instead of trying to get everything set up and then once we do that we'll be back on him or something but her answer right now I am very excited about getting it going now I think it's going to be a pretty good app we'll be back

sivortia

Sep 24, 2025  on Shopify

אחלה שירות לקוחות עזרו לי עם הכול, אפליקציה מבטיחה! תודה רבה

PETZONAS

Sep 22, 2025  on Shopify

Hola me hicieron un cobro por no usar la app, sólo la use como prueba y me cobraron 4.99 usd muy MALA EXPERIENCIA

Juvawave

Sep 21, 2025  on Shopify

Alex was super helpful, made onboarding so easy and made all the changes for me. Highly recommend this app!

FemDry

Sep 19, 2025  on Shopify

Customer support is always fast, efficient, and very helpful. Shafta is undoubtedly a great professional!

Aroma Armour

Sep 19, 2025  on Shopify

Saumya was very quick and responsive in trouble shooting and resolving the issues we were having with our Thank You Page!

Onesies Downunder

Sep 16, 2025  on Shopify

I have only just installed this app but the customer support has been nothing short of amazing. Alex has been such a pleasure to deal with and his guidance was very much appreciated. Looking forward to seeing how our customers interact with the upsells that we have set up.

Pink Poppies

Sep 15, 2025  on Shopify

Alex has been a wonderful help setting up the app. I found the process quite foreign but Alex was able to log in and set it up for me. Great prompt service.

By Liv

Sep 15, 2025  on Shopify

Alex was very responsive and helpful with any questions I had during set up. Looking forward to watching this app convert!

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