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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,679)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

HertzHarmony

Jul 19, 2025  on Shopify

This app really helped me bump up my AOV. The support is really helpful and resonds to questions extremely fast!

Flirty Pineapple

Jul 18, 2025  on Shopify

Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price. The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).

HighSpark

Jul 18, 2025  on Shopify

Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on marketing.highspark@gmail.com

BYOB Project

Jul 17, 2025  on Shopify

I signed up for the free trial and will definitely stay on once it's over. Shafta helped get me set-up for success - EXCELLENT CUSTOMER SERVICE. It's AMAZING that they have 24-hour help.

Memora Vitae

Jul 17, 2025  on Shopify

Algo difícil de manejar al inicio, pero es por la gran variedad de cosas a editar. Muy completa la app, recomendada

Pets Calm Down

Jul 17, 2025  on Shopify

Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again. If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.

tothecurve

Jul 17, 2025  on Shopify

They contacted me to resolve everything and refunded me immediately. Customer support is 10/10 — very responsive and truly cares about their users. I highly recommend this app!

Word Truth Life Designs

Jul 17, 2025  on Shopify

I really appreciate Alex's help in resolving a couple of set up issues I was struggling with. He was quick, kind and thorough! Wonderful customer service!

Bubba Board

Jul 16, 2025  on Shopify

Have only just downloaded the app, but so far so good. Customer service was fast to reply and very helpful.

My Store

Jul 16, 2025  on Shopify

Honestly? Didn’t expect much. But ReConvert support isn’t your average “link-drop-then-ghost” type of help. It’s like having an older brother who’s been running stores for a decade and knows exactly where the landmines are. Ashley — big props. No sugarcoating, no dancing around. Straight to the point: — “Have you tried this?” — “Check this spot, should work.” — “Don’t stress, it’ll look fine on the live page.” No fluff — just solid guidance. When Shopify support starts mumbling, ReConvert holds the damn line. If you’re looking for more than just a fancy app — something that actually gets sht done* — grab ReConvert. And if you’re lucky enough to deal with support? You’ll actually enjoy the grind. 5 stars. No flattery. Just earned.

True Bub

Jul 14, 2025  on Shopify

Yet to see conversions as I've only started using the app. But so far the customer service provided by Alex is second to none.

Woo Woo Crystal Co

Jul 14, 2025  on Shopify

Great customer service. You just click on chat box and someone helps you right away! Alex was amazing help and even offered to help with my cart slot setup. Highly recommend!

LANCE Tactical

Jul 13, 2025  on Shopify

Super pleased with the support I received from Shafta. She was quick and on point with screen captures and everything. I still have much to learn and will be referring to the guidance she gave me. The great thing is, I know how easy it is to help when I need it, which is priceless.

Bouclé

Jul 11, 2025  on Shopify

A really helpful app and support chat on hand if you have any issues. they are always very responsive and helpful

Ofinie

Jul 10, 2025  on Shopify

I just installed this app and I am still trying to navigate through it and take my shop to the next level. I was presently surprised by the quick and detailed video explanation I have received from Shafta. It made it extremely easy to accomplish what I wanted to do and implement the Reconvert widgets to my webshop. 100% recomment!

Psychology Resource Hub

Jul 09, 2025  on Shopify

I was a bit confused with how to set it up - I asked for help, and Shafta provided not just information, but actually did all the work for me! Thanks Shafta!

MuchoFut

Jul 08, 2025  on Shopify

Great experience with the support team, helped me setup the app in minutes!! Would definitely recommend the app!!

Sarah Belle

Jul 08, 2025  on Shopify

I am excited to use this app! I am still getting it up and going and the customer service is super helpful. They've shared helpful resources and jumped in to help me get my first upsell set up properly. I can't wait to test so many others. Thank you for providing a great experience!

Amarta

Jul 08, 2025  on Shopify

Exceptional support, smooth functionality, and an amazing team behind it. Special shoutout to Avraham, incredibly helpful, quick to respond, and genuinely cares about helping you get results. Highly recommended for anyone looking to optimize their post-purchase funnel on Shopify. This app is a must-have!

The wool family

Jul 04, 2025  on Shopify

Super fijne klantenservice! App is even puzzelen op het begin, maar heeft alle mogelijkheden die je maar kan wensen.

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