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Customer reviews: ReConvert Upsell & Cross Sell!

Develop by ReConvert 💵

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (5,623)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Magnifiscents Handmade

May 06, 2025  on Shopify

Just recently installed this app. The customer service rep was attentive and patient. She immediately offered her assistance as soon as I installed the app. She was happy to help me get all set up and ready for use! My app is installed and ready to go. Honestly, probably wouldn't have been able to get everything installed properly without her help!

SandBlastKit

May 04, 2025  on Shopify

Support works to help resolve issues and improve the service experience and great app for thank you page!

Candle Porto

May 03, 2025  on Shopify

Ainda só comecei mas já amei o suporte que tive na instalação, parece ser muito bom, volto depois para reavaliar a aplicação em si.

Kaprice Tropical Candle Co.

Apr 29, 2025  on Shopify

I had the pleasure of working with Ashley, and she was incredibly helpful in guiding me through the Reconvert App. Her explanation was clear, and she took the time to ensure I understood all the features, from the basic setup to more advanced options. What impressed me the most was her patience and willingness to answer all my questions, no matter how small. Thanks to Ashley, I pray I will be confident in using the app moving forward. She made what could have been a complicated process feel easy and manageable. Highly recommend her if you need assistance with Reconvert!

Trevit

Apr 28, 2025  on Shopify

I found the app a bit buggy at first, but Alex was quick to try to help find and fix the problem. I appreciated the quick response!

My Store

Apr 25, 2025  on Shopify

support under the name shafta, helped me as much as possible with my problems, I am very grateful to him for his help

Aerospand

Apr 23, 2025  on Shopify

Very helpful - screenshots, quick response times, they even sent a collaborator request and fixed my problem for me. not too shabby :D

Bright Skin Beauty

Apr 23, 2025  on Shopify

Alex and Reconvert were very helpful! I had no idea what I was doing and Alex was able to jump in and sort out the app to apply the upsell features in minutes (would have taken me hours). Great support!

Doquin Zapatos

Apr 23, 2025  on Shopify

Estoy aprendiendo, si la necesitas en español, debes traducir texto por texto, sin embargo me han apoyado en el chat con todo. Quiero es probarla.

Silk Rout

Apr 22, 2025  on Shopify

I’m incredibly impressed with Shafta’s prompt and efficient service! She fixed the Reconvert app issue in just a few minutes, making the whole experience seamless. Her quick response and expertise truly exceeded my expectations. Highly recommend her support!

Chattanooga Beard Co.

Apr 22, 2025  on Shopify

The app works great and allows us to give our customers awesome deals in an easy to use pop up. Customer service is top notch! Chick-Fil-A attitude and insane response time! Alex & Shafta have been Epic and very helpful! 10/10

Trendzio

Apr 20, 2025  on Shopify

Hi vọng sẽ đạt được doanh thu tốt khi sử dụng ứng dụng.Cảm ơn Saumya cô ấy đã giúp tôi cài đặt,tư vấn và giải đáp các thắc mắc về ứng dụng.Cẩm ơn bạn rất nhiều

Game Master Worlds

Apr 19, 2025  on Shopify

I've only started the trial today, but during setup the support staff was so helpful and quick that it gives a very good impression. Hope this app works out for me !

Yuka Monsters

Apr 17, 2025  on Shopify

such an amazing service! Shafta walked us through the whole setup process tailor maid for our needs.

The Scout Shop IE

Apr 16, 2025  on Shopify

Really easy to use and implement! Immediate revenue impact. Had an issue regarding excluding certain products from discounts, Saumya helped solved it in 5 mins :)

JustCakeIt!

Apr 16, 2025  on Shopify

Alex was EXTREMELY HELPFUL in setting iup my upsell options. He was patient and very knowledgeable. Thank you so much!

Loveable Lips

Apr 15, 2025  on Shopify

Very helpful and prompt support (don't make the mistake like i did and waste time on ChatGPT on how to use ReConvert - ask them direct! :) Ashley & Riya have been great assistance

Alex Fox Books

Apr 13, 2025  on Shopify

Disappointing. Not one upsell after a month trial, AND they charged me 7.99 despite the fact that I was less than a day notifying them that I decided not to use the app after no sales.‍♂️‍♂️ Such a disappointment. Additionally, it was annoying and difficult to install❌ Overall Verdict: ZERO upsells after 1 month when I make half a dozen a week using a different app that works well but is hella expensive. Sadly, Can't recommend this app, the customer service or their policies. My experience was negative from day 1 to now.

Vitruvin Longevity Foods

Apr 11, 2025  on Shopify

Great support by Alex, very friendly and professional conversation! Easy communication and great results!

Davinci Chocolatier

Apr 10, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Ashley was amazing! She helped me set up the ReConvert app and had everything up and running in under 10 minutes. Her support was fast, clear, and super helpful — I really appreciate how easy she made the entire process. Great customer service and a great app. Thank you, Ashley!

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