I had some changes I needed to make to my account and Ashley in the Chatbox was very quick in her response time and genuinely cared for what I needed. Really appreciate this companies customer service.

Just started using Upsell, and it’s been great! It can feel tricky at first, but the support team - especially Saumya - is super patient and helpful. Highly recommend!

Thank you Alex for adding the widget into my store. I asked 2 of your colleagues to help me with this and they never did. Alex came and as soon as he turned up and told him, he done the job within 20 mins. Thank you Alex!

Saumya was really kind and effective. solved our issue in minutes and also recommended how to do better :-)

They are absolutely criminal. Changed me 899USD without any notice. Downloaded it for a free trail, deleted it after 2 days. Now I see they charged me almost 900USD!!! Stay away!!

Gracias a alex que fue de mucha ayuda!! Los otros asistentes no me ayudaron mucho y me dieron información errónea

They charged me $500, only gave me $80 in profit, and refused to refund my money. They're complete scammers; please don't use their services.

I got so much help the moment I started using the app - so grateful! Really got the hand holding I needed from Saumya, even when I panicked because I'd got things wrong! Amazing service!

Customer service was a great help in updating my upsell offers on my store, as I had to change the conditions with the launch of new products. cheers. They went above and beyond to fix the problems and resolve my issues. Thank you!

Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing. Update: They admitted the mistake and confirmed I was wrongly charged. However, they refuse to refund the amount unless I delete this comment. That is the definition of blackmail. I won’t delete anything, and they can keep the money.

Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing.

Pretty good and not complicated app. Easy to setup and from the beginning you can earn money. The support is also nice, Alex in particular. I can 100% recommend this app

I like the fact that customer service is available immediately and they fix my issues right away. Thank you

Alex is really great he is super efficient and always reactive to every problem we encounter ! Thanks a lot Alex!

Well though-out app with support for multiple languages (which was essential for us using Shopify Markets). Support team is available and quick to respond.

i didnt use the app but get charged of 79usd in my bill, this app charged you even you have uninstalled it without any information.

Alex has been extremely helpful! He responds quickly, is very professional, and provides excellent customer service. Every time I had a question or issue, he handled it efficiently and made sure everything was resolved right away. Highly recommend his support!

It’s early days using this app, but so far, so good. Alex has been particularly helpful with setup and support. I’ve tried a few other upsell apps, and this one is by far the best. The setup is a little more complex, but it’s absolutely worth it for the level of customisation it offers. Most importantly, it creates a single combined order with the upsell, unlike other apps that treat upsells as separate orders, which can be a real headache to manage.

The customer support was excellent! They provided personalized instructions that made it easy to edit a few features. Thank you, Shafta, for your help and patience — really appreciate it!

I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.