The support team is fast and helpfull. The app's features are truly useful. Being able to suggest products at the checkout page was exactly what we are looking for. I'm sure it will play a big role in increasing revenue and conversions

I cannot in good conscience give more than 1 star to any service provider that repeatedly spams via email for reviews (up to 2 times is acceptable, 5+ is not since I cannot "unsubscribe" from receiving more). But if you're still reading this, the app works as intended and editing the upsell pages is pretty straightforward.

Not worth it so far. I've been using this app for three years and have seen literally no return on it. Even the support team refuses to provide an appropriate refund. Many features no longer work due to the new thank-you pages, such as surveys. I'm seriously considering uninstalling this tool.

Shafta helped me set up reconvert, I had no idea what I was doing and she helped me in a meaningful way, rather than just send me instructions that I don’t understand. She was fantastic!

Amazing app, been using it for 4 of my stores, added it today to my new store +$400 in sales in 2 hours

Riya was extremely helpful helping me to edit the widgets, that was a quick but effective assistance!

I recently installed the app and faced some issues because I didn’t know how to remove certain elements. I quickly reached out to their chat support, Riya help me and responded super fast. This was the best customer service I’ve had with any app. They were very attentive and even did it for me. Simply the best!

This is the absolute reconvert up sell app. I am currently using on both my store customer service is patient and mailing

Reconvert is an absolute game-changer for post-purchase upsells! The app is powerful, intuitive, and packed with features that help maximize revenue effortlessly. But what truly sets it apart is the incredible support team. A huge shoutout to Saumya, who went above and beyond to help me with the setup. Their guidance was precise, patient, and incredibly efficient, making the whole process seamless. If you're looking for an upsell app that delivers results and outstanding customer service, look no further. Highly recommend!

O que tenho a dizer: Sabe aquele produto que você vê funcionando e fica de queixo caído? Uau! Agora, o melhor não é só o produto. A moça que me atendeu, acho que o nome dela é Riya, é sensacional - muito profissional, atenciosa e sabe realmente o que está fazendo. Ela me deu um curso, aprendi muito com ela. Literalmente pegou na minha mão e me guiou passo a passo, da implantação até o funcionamento. Teve muita paciência comigo, eu não entendia nada, rsrs. Muito grato a todos.

Alex did an amazing job! What was a bit frustrating was that the chat app kept disconnecting and reconnecting on my end so things were a bit slow but that was not Alex's fault! Thanks again Alex!!! you made the end of my day much more pleasant!

Ashley was very helpful with the issue I had on ReConvert. She acknowledged the problem and looked for a solution very efficiently. Thank you again Ashley!

The app couldn’t be loaded This app can’t load due to an issue with browser cookies. Try enabling cookies in your browser or switching to another browser.

Had few struggles in the beginning, as I was too lazy again to read the full documentation. I could ask a ton of questions to support and both agents I worked with were super responsive and within one day I have a running solution. Price is very fair. Recommendable.

I had difficulty setting the app up on my store, thankfully Saumya helped massively and made the whole process seamless :) great customer care 5 stars from me

I had great help from Riya to install and set up the app, especially managing multiple languages ! Thanks a lot

Check out all the other 1 star reviews. This app will overcharge and they will not take any responsibility. We migrated OLD orders from another store and were charged for it. Their response? Its still an "order". I have proof and all no matter how they will try to acknowledge it in the replies below. if anyone wishes to learn more let me know.

Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed. In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious. Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED. Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing. Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point. Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening. Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there. I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED. Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately. All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences. Original Review: The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available. So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely. The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used. Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

I highly recommend this app! Shafta, one of the team members, was incredibly helpful and set everything up for me remotely. I’m so happy with the service!

ReConvert is a great app, but what impresses me even more is their customer service, wow! Shafta was phenomenal and helped me through the entire set up process, which meant a lot! Thanks so much :)