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Customer reviews: Upsell.com ex ReConvert

Develop by Shopify

ReConvert is a powerful Shopify app designed to maximize revenue through post-purchase upsells, cross-sells, and thank-you page customization. This review covers its features, pricing, and real user experiences to help merchants evaluate its potential for their stores.

Reviews (2,709)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "ReConvert Upsell & Cross Sell" for its functionality in enhancing sales through upsell and cross-sell features. Many users highlight the app's user-friendliness and efficiency in boosting Average Order Value (AOV). The customer support team frequently receives commendations for its prompt and helpful assistance, making the overall experience positive for most users.

Key Strengths

  • Outstanding customer support, particularly from team members Riya, Alex, and Shafta.
  • User-friendly interface and ease of setup for post-purchase processes.
  • Customizable features that allow for effectively tailored upsell opportunities.
  • Significant impact on increasing Average Order Value (AOV) for merchants.
  • Quick responsiveness and availability of knowledgeable support staff.

Common Concerns

  • Confusion and dissatisfaction with the app's pricing model and unexpected charges.
  • Technical difficulties with app setup and functionality for some users.
  • Lack of transparency and clarity in billing and usage fees.
  • Reports of the app not functioning or delivering promised outputs for some merchants.

Final Thoughts

Overall, "ReConvert Upsell & Cross Sell" is well-received by merchants who value enhancement in post-purchase sales and exceptional customer support. However, potential users should be cautious about the pricing structure and ensure they fully understand the billing details. The app provides a robust platform for boosting sales, with strong support to address issues, although some users encounter significant challenges.

Lazy Diet

Nov 14, 2025  on Shopify

i didnt use the app but get charged of 79usd in my bill, this app charged you even you have uninstalled it without any information.

Fyne

Nov 12, 2025  on Shopify

Alex has been extremely helpful! He responds quickly, is very professional, and provides excellent customer service. Every time I had a question or issue, he handled it efficiently and made sure everything was resolved right away. Highly recommend his support!

Bee Cosmetics

Nov 05, 2025  on Shopify

It’s early days using this app, but so far, so good. Alex has been particularly helpful with setup and support. I’ve tried a few other upsell apps, and this one is by far the best. The setup is a little more complex, but it’s absolutely worth it for the level of customisation it offers. Most importantly, it creates a single combined order with the upsell, unlike other apps that treat upsells as separate orders, which can be a real headache to manage.

Araam Collection

Nov 04, 2025  on Shopify

The customer support was excellent! They provided personalized instructions that made it easy to edit a few features. Thank you, Shafta, for your help and patience — really appreciate it!

Amaranta

Nov 02, 2025  on Shopify

I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.

Thessy

Nov 02, 2025  on Shopify

I just wanted to say thank you for the great support today. The agent was patient, clear, and really helped me get my upsell setup exactly how I wanted. They walked me through the steps, explained everything simply, and even helped me test it to make sure it worked. Super helpful experience appreciate the fast and friendly service!

Wagnum

Oct 29, 2025  on Shopify

Be cautious, as they add advertisements to your thank you page without your consent. This is unbelievable and ridiculous. They claimed they sent an email about it, but how does that justify placing ads on our thank you page? What if we missed the email? This is the worst idea ever.

Helsekostgiganten

Oct 28, 2025  on Shopify

Vær forsikrig med denne. De informere ikke om stort mye før du laster ned appen. Den funker for eksempel ikke i Checkout, da må du betale over 2000 $/mnd for Shopify Plus.

Phantom Vibes Tech

Oct 24, 2025  on Shopify

The customer support are very friendly and helpful. Will even help set things up for you if you're confused. The app itself is also very useful, so I highly recommend it.

CozyUwu™

Oct 19, 2025  on Shopify

It was difficult at first to set everything up and learn the UI, but once you understand how everything works, this app does wonders! Much needed upsell app and excellent customer service.

McLearness

Oct 19, 2025  on Shopify

Très bonne application ! L’équipe est gentil, réactive et toujours à l’écoute. Je vous recommande vivement ce support !

Tiny Hands

Oct 16, 2025  on Shopify

Wow, the support team at ReConvert is AMAZING. They're responsive and super helpful. The app is great too. I was using a different post-checkout upsell app that was way too expensive and didn't provide a positive ROI. I love ReConvert's billing system where they take a small cut per every order they help generate. That's fair and scaleable for smaller and larger stores. Super easy to use and intuitive too!

ZUDO-UK

Oct 15, 2025  on Shopify

ReConvert has been a reliable app for our store. The team behind it is proactive, understanding, and always ready to help resolve any issues. It’s been a great tool to optimize our post-purchase flow, and we’ve seen noticeable improvements in conversions. Appreciate their support!

Regeneration Zone

Oct 13, 2025  on Shopify

Excellent App – Boosted My Sales Instantly! ReConvert is an absolute game-changer! The setup was quick and easy, and within minutes, I was able to customize post-purchase funnels that actually increase my average order value. What I love most is how intuitive the interface is — no coding required, and everything integrates seamlessly with my Shopify store. The upsell and thank-you page features are beautifully designed and make a real difference in conversions. Their support team is also top-notch — responsive, knowledgeable, and friendly. Highly recommended for any merchant who wants to maximize revenue and create a better shopping experience for their customers.

CoreFit Survival

Oct 11, 2025  on Shopify

What a wonderful app but especially thank you for the incredible and prompt help to set it up. I am an elderly lady and need help. I can only say Thank You!

NATURE BEE

Oct 09, 2025  on Shopify

Easy to use, and very effective on our store. The post purchase pop up has been great for us. Once you see how it works for your store, I recommend switching over to the annual plan to avoid any additional charges. Customer service was excellent too! Super happy with this app :)

Beefcake Mens Care

Oct 06, 2025  on Shopify

post checkout conversions appear to be working. not the most user friendly interface for a novice, but its manageable.

Christ Centered Faith

Oct 05, 2025  on Shopify

Worst app ever. Set up is a joke. Nothing makes any sense and all options are hidden. Save yourself some time and frustration get any other upsell app. Guaranteed all the positive reviews are seed reviews created by them because nobody in their right mind would subject themselves to the level of frustration this app provides.

PluknGo

Oct 04, 2025  on Shopify

Fantastic service like no other. The help I received was instant, professional, and far beyond what I expected. It’s rare these days to find support that is both fast and genuinely caring, but this team absolutely delivered. Highly recommend.

nasotive

Oct 02, 2025  on Shopify

Shafta was amazing to work with. She really went above and beyond helping me set up my post-purchase upsell and made the whole process smooth and easy. She explained everything clearly, was super patient with my questions, and made sure everything worked perfectly. Thanks to her support, my store is now running better and I feel much more confident with the setup. Highly recommend!”

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