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Customer reviews: Stamped Product Reviews & UGC

Develop by Stamped.io

Reviews (6,208)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive sentiments about the "Stamped Product Reviews & UGC" app. Users appreciate the extensive features and seamless integration with their platforms. Many merchants commend the responsive and efficient customer support, which plays a crucial role in resolving issues and enhancing their experience with the app. However, some merchants have encountered challenges with billing and technical glitches, which can affect their overall satisfaction.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive and user-friendly features.
  • Easy integration and customization options.
  • Effective at encouraging customers to leave reviews.
  • Positive impact on brand reputation and customer trust through social proof.

Common Concerns

  • Billing issues with unclear resolutions.
  • Technical glitches and slow loading times.
  • Complexity in certain features like review importing and date inversions.
  • Some basic features becoming less functional after updates.

Final Thoughts

The "Stamped Product Reviews & UGC" app is well-regarded for its robust features and outstanding customer support, making it a valuable tool for e-commerce merchants looking to leverage customer feedback and enhance their site with user-generated content. Despite some recurring technical issues and billing concerns, the app's ability to facilitate authentic customer reviews and improve brand credibility is highly appreciated by users.

evanrubyshop

Sep 05, 2024  on Shopify

The company reps I communicated with were prompt, efficient and well knowledgeable of their product. I was able to resolve my review issues with their support and instruction in no time. It is rare to find such diligent service. I highly recommend them for this product.

Hueman Sol

Sep 03, 2024  on Shopify

Really great app to help me drive sales to my business! The customer service team is very helpful and very responsive!

Redbarn Pet Products

Sep 03, 2024  on Shopify

Their customer service was helpful in getting a task done quickly and they communication was great. Niran was a pleasure to work with!

Kitchen Bruja

Aug 28, 2024  on Shopify

I had an issue with the app and Arjun helped me. He was efficient, quick to find the issue and correct it. He provided top notch customer service.

ecoMVMNT

Aug 21, 2024  on Shopify

As always our experience when connecting with Stamped is outstanding. They are quick to respond and provide expert advice. And we love their Stamped Product Review app not only for our needs but more importantly making it easier for our customer to send us a review. Highly recommend Stamped to all e-commerce merchants!

Homesector

Aug 20, 2024  on Shopify

App with great potential. Many thanks to Sid for the help with the integration. This is your reviews app.

PACK EASY

Aug 20, 2024  on Shopify

Amazing support from Sid - thanks a ton! We have the app since quite some time and are happy with it. It's quite pricey though if you want some nice features added.

Buttonscarves

Aug 19, 2024  on Shopify

We have been using Stamped for 3 years and we are very satisfied with their apps and service. The ability to customize widgets, integration with other apps, really help us to have a good experience for our customers.

DUVET HOG

Aug 15, 2024  on Shopify

Stamped.io really know what they're doing when it comes to reviews. I've tried others and basically customers actually leave reviews using this app - which is the main thing! Also, little things like the quality of the product image 'pulled' from the product page to the review request email is excellent compared to other apps. The Stamped.io team are excellent, and all really understand their system well and are able to provide seriously good customer care. There are helpful pages on their site explaining everything, but if you don't understand a member of their team will explain it and provide little videos that make everything super clear. They're also quick to respond and do whatever they can to help you, eg creating the review widgets on your site pages for you. I'm probably making it all sound like it's a bit of effort to get set up - it's not. But a little bit more effort when you already have a spreadsheet of reviews that need importing, if you're moving from another review provider. In fact, I have returned to Stamped.io having been talked into trying an alternative provider for an additional benefit (which didn't work in any case!). All I can say is, when something works one can easily take it for granted. Now that I have returned to using Stamped.io, I have even more trust in their knowledge and have moved up a notch to a plan that will provide all the more features and benefits, such as their loyalty scheme and add more features to the reviews. This will ultimately make it easier for potential customers to find reviews that address any anxieties they may have (using keywords). It's been a hard lesson, but I'm so pleased to be back with Stamped.io, I really am. Thanks so much for your help guys : )

Kitchen Groups

Aug 15, 2024  on Shopify

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

Flax + Beets

Aug 13, 2024  on Shopify

Customer service is absolutely brilliant- best I have come across especially Sid and the product is great too- easy to use with lots of features and upgrades

LNC HOME

Aug 12, 2024  on Shopify

Great support, I had an amazing experience with the product support team! Niran was incredibly responsive and went above and beyond to answer all my questions promptly. I truly appreciate the quick and thorough assistance—it made all the difference!

Dermalogica NZ

Aug 04, 2024  on Shopify

Niran was amazing and super helpful. The team helped us get the star rating badge installed below the product title on our product pages in our correct font and colours and it looks amazing.

Suzies CBD Treats

Aug 04, 2024  on Shopify

We've loved using Stamped and their customer support team was incredibly helpful and responsive when we had inquiries about bringing our existing reviews from our Wix site to our brand new Shopify site.

HoN

Jul 30, 2024  on Shopify

Customer service is OUTSTANDING! We love all the functions of this app, and the customer service goes above and beyond

Salon Blissful

Jul 29, 2024  on Shopify

Absolutely love and recommend the app. I was having issues figuring out how to display product reviews under each product and on collection pages however, Eslam, my representative assisted me in getting everything resolved as soon as possible. I love using the app and having such great support staff.

Nano in Black

Jul 22, 2024  on Shopify

L'application est facile à installer et à configurer. Très bon service de support, rapide et à l'écoute

Ruff Rover

Jul 22, 2024  on Shopify

Repeated Issues with Importing Reviews from AliExpress to Stamped.io and Unresolved Problems. I've been using the Stamped.io app for my Shopify store for some time now, and while the app has some useful features, my overall experience has been frustratingly negative. The primary issue I've encountered is with the API integration, specifically when trying to import reviews from AliExpress and dealing with very slow customer support response and resolution. Every time I attempt this, I receive an error message stating that no HTTP resource was found to match the request URI. Despite attempting to resolve the issue with customer support assistance, the problem remains unresolved. I've reached out to Stamped.io support multiple times about this issue, but unfortunately, the problem persists. It's disappointing to see that this critical functionality is consistently unreliable. The lack of resolution and the repeated nature of this issue have made it difficult to trust the app's reliability. While the app has potential and offers good features when it works, the repeated technical issues and lack of effective support have been a significant drawback. I hope that Stamped.io can address these issues promptly and improve their support response to provide a better user experience.

Styleintelligence

Jul 16, 2024  on Shopify

Stamped is really excellent and have responsive support. However, we just found out we have been paying for a service that is not fit for our purpose because all our products are free to download (we are a publisher). So, Stamped is great unless your products: a) have a price of $0.00 b) have negative inventory So, for the reason that we have just found out a + b after using Stamped for years, we're giving it a low rating. I doubt they will refund us, but they should really let users know that this is the case before signing up. We only found out after persisting with multiple emails to support.

Lighthouse Sports

Jul 12, 2024  on Shopify

I do love the bag! I have been on the lookout for a new one for some time and this is perfect. It is attractive, light weight, has the right sized pockets for drinks, balls, towels, paddles and phone. so well designed to be functional and fashionable.

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