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Customer reviews: Stamped Product Reviews & UGC

Develop by Stamped.io

Reviews (6,475)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive sentiments about the "Stamped Product Reviews & UGC" app. Users appreciate the extensive features and seamless integration with their platforms. Many merchants commend the responsive and efficient customer support, which plays a crucial role in resolving issues and enhancing their experience with the app. However, some merchants have encountered challenges with billing and technical glitches, which can affect their overall satisfaction.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive and user-friendly features.
  • Easy integration and customization options.
  • Effective at encouraging customers to leave reviews.
  • Positive impact on brand reputation and customer trust through social proof.

Common Concerns

  • Billing issues with unclear resolutions.
  • Technical glitches and slow loading times.
  • Complexity in certain features like review importing and date inversions.
  • Some basic features becoming less functional after updates.

Final Thoughts

The "Stamped Product Reviews & UGC" app is well-regarded for its robust features and outstanding customer support, making it a valuable tool for e-commerce merchants looking to leverage customer feedback and enhance their site with user-generated content. Despite some recurring technical issues and billing concerns, the app's ability to facilitate authentic customer reviews and improve brand credibility is highly appreciated by users.

PEGlala.com

Jan 07, 2025  on Shopify

Great app. Been using it for several years. After upgrading my theme and needed support, Eslam support staff was very prompt and professional in making needed changes.

USB LIGHTER CO.

Jan 06, 2025  on Shopify

Really really really great customer service. I had some issues with customizing display widgets and Joel from product support has been amazing. Also, gave me a really great tip to make sure all emails sent will be SPF/DKIM authenticated as this helps increase deliverability across all ESPs > I was not doing this. Thank you so much for you help.

Super-Sod

Dec 19, 2024  on Shopify

We are pleased with Stamped Product Reviews. It was easy to set up and adds so much value to our site. It was very slow when we started but they have released some updates that have improved the speed a lot. Their support team are very responsive and they have a proactive account team who reach out to help as well.

Qustik

Dec 18, 2024  on Shopify

Stamped has a very fast and friendly support team. We are very happy with the app and can fully recommend it.

Next FPV

Dec 17, 2024  on Shopify

The product is great, however if you have an issue with billing you will go around in circles with shopify and stamped. Just be aware if you sign up and start paying you may end up paying for a product that you don't get. Both parties will say that the other is at fault. So far I've paid well $1000usd and received only the free package. Normally I wouldn't write a low star review however after trying for months to get a resolution I haven't been looked after.

Ora's Amazing Herbal

Dec 12, 2024  on Shopify

Great app! It's very user-friendly and works beautifully both aesthetically and functionally. The support team is also fantastic - they have always had a fast response time to tickets, and Samantha was able to resolve an issue we were having very quickly.

Hiusextra

Dec 10, 2024  on Shopify

We have been using Stamped for many years and very happy with the app. They have premium customer service, always quick and helpful responses!

Magic Candle Company

Dec 06, 2024  on Shopify

We cannot recommend this app and really miss the old Shopify Review app just because of how easy it was to use. This Stamped Review app is extremely slow, super glitchy and we seem to have to contact support often because of something popping up and not working. I will say they do respond to customer service in a reasonable time and get our issues resolved but I don't feel so many issues should be happening this often. We are just not happy with the sluggish performance and always dealing with issues with reviews either not posting, how you cannot block or now even delete consistent spam reviews, the sluggish load times which have improved a little recently, not showing a "Thank You" so your customer knows the review went through like we are dealing with now, etc. We are just getting tired of the constant issues we are experiencing with this app and having to reach out to support. If we find things improve we are happy to change our review but so far not so good I'm sorry to say.

BT CORP

Nov 20, 2024  on Shopify

Andrea in support did an amazing job in assisting us in migrating our reviews from our previous platform. Highly recommend this app!

RENOVACUERO

Nov 14, 2024  on Shopify

At first, I had a problem because the main widget wasn't appearing on my website. I contacted the online support and they have been really helpful. Thank you so much Elvis and Niran. They solved the issue with me. Besides this, Stamped is in my opinion the best review app on Shopify. THank you so much

El Potrero Western Wear

Nov 13, 2024  on Shopify

Great app and amazing help. Had a few issues that needed to be fixed with group reviews, and Arjun was able to fix the issues and explained to me how it will be fixed. 10 / 10 service

Cathcart Elliot Online Shoe Shop

Nov 12, 2024  on Shopify

Great app, been using for a couple of years, recently - a very helpful migration of all my stamped reviews from magento to shopify taken care of by stamped support.

As Intended

Nov 12, 2024  on Shopify

Been using it for a year plus, and have been really happy with it's seamless ability to collect customer feedback, and having it displayed within the product pages in a visually pleasing manner.

Lettrage Vélo

Nov 04, 2024  on Shopify

SAV ultra compétent lors d'un changement de thème. Problème d'installation réglé en quelques heures. Merci

DIY Garden Homes

Nov 04, 2024  on Shopify

Stamped can be a little confusing to get your head around when you first start. I encountered a few bumps when starting, however, their customer service team is excellent. They went above and beyond to make sure I was happy!

Dunethin House Designs

Nov 03, 2024  on Shopify

This app does not work as stated. Review imports are nigh on impossible, conflicting info is given re. date formats and errors constantly get thrown up. Also, the app incorrectly inverts dates for some reviews if import achieved - giving future dates for reviews (e.g. 3 December 2024). Also, the app is so slow to update changes made (i.e., 24 hours for a small change to an email review template). Unusable.

SKIN BY IREI

Nov 02, 2024  on Shopify

There was an issue with my app updating and my reviews showing and James replied quickly and clearly. He fixed the problem for me and i really appreciate his customer service. I definitely recommend this app for all your reviews.

DinoStorus.com

Oct 29, 2024  on Shopify

So far I really like Stamped. It came recommended to me. I use their free plan, and it's still very useful. Adds a lot of production value to my store. And their customer support is 1 on 1, very attentive, and able to customize certain things completely for free.

The Hippy Clothing Co.

Oct 28, 2024  on Shopify

We have been with them for years now. They are great, any problems they are on it. Friendly and helpful support. Thanks!

Kaz's Knife and Kitchenware

Oct 27, 2024  on Shopify

Struggling with the rate badge installation in our website, I reached out for support. Niran responded incredibly well and solved the matter in a day after I sent the request. Outstanding customer service!!

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