We have been using this app for over 10 years on the Business plan at $149 per month. Over the past year, the review rating widgets have been loading extremely slowly, often requiring multiple page refreshes before they appear. This issue has intensified in recent months and has resulted in a significant drop in our store’s conversion rate, as no ratings are showing on any pages. We have contacted Stamped.io support about this problem but have not received any response.

The performance of this app is simply unacceptable. The on-page widgets (star ratings and review widget) take an average of 10 seconds to load on the page.. and thats IF they even load at all. We have reached out to support multiple times to try and bring down this load time and to make sure the widgets load 100% of the time (this should be the bare minimum, honestly). We have not been able to get this fixed. For this reason we will be migrating away from Stamped. It's hard to justify spending $149+ per month on a review app that fails to even display reviews more than half the time.

Out of nowhere the free plan changed to be for a payment plan for $19/mo. All these years of reviews I collected were instantly removed from our website and impacting SEOs. I wish Shopify would have the feature as part of the theme to incorporate ratings instead of having to resort to add these untruthful apps.

We were convinced to resubscribe a month ago by promises of a "new era" under a new CEO and significant company changes. Unfortunately, our experience has been a complete failure. The app is non-functional for us: in an entire month, not a single review request email has been successfully sent to any of our customers. Compounding this critical failure is the support, which has been severely lacking. Their only "solution" has been to repeatedly ask us to uninstall and reinstall the app, and we now go weeks without any response. Our urgent emails to tech support, our sales rep, and even the CEO have been met with silence. Stamped does not work, and the support team seems utterly uninvested in finding a solution.

been accumulating and showing reviews on my website for over a year and now they from one day to another prevent ALL OF MY REVIEWS from showing on my site because they want me to upgrade from nothing to a $23 a month plan. OUTRAGEOUS!!!! And just when I finally am paying for marketing all my reviews vanished! I am not going to write what i really think of you!

Very disappointing support. Stamped's system allows you to upload the review file yourself; however, it only allows up to 5,000 reviews per upload. We contacted support to see if they had the same limits, and we were asked to provide our review file. After we sent the file, they never replied. A different person contacted us days later and requested the same information. We then find out that they did upload the file, but more than half errored, and they said nothing further. We're going to delete what they uploaded, and try this again with small uploads.

They changed their free plan after collecting reviews for over 4 years so that you can no longer show the reviews without going to at least the $19/month plan. They now have my reviews hijacked. I don't have enough reviews and sales volume on Shopify to justify the $19/month plan since most of my sales and reviewsw are on eBay, which means I'll just redirect the buyers to my eBay reviews instead.

DO NOT USE - Slow customer service, buggy app, never actually showed up in google shopping reviews. it's all a terrible experience. I'd try Judge.me or another better platform instead.

The worst customer support i faced in my life ... total ignore on issues with critical importance.

This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.

Rubbish. Why can't I export all reviews without having to contact support and why don't reviews auto sync to shopify metafields "conatct support to do this" ridiculous

Worst customer support ever, been using this app for awhile it wasn’t a perfect app but already have many customers in my data log before have an issue with the app Elvis used to support me well and that the reason why I’m still using this app ( paid for monthly not free ) last week my customer purchased and never get point contact them for help but taking me a week until now hasn’t been fix been ignore from the guys name Eslam text me gonna update me asap but again never heard anything back from him hopefully he is ok.

The API documentation could be improved. The API is very often unavailable. Support is very slow and has very rarely been able to help us.

I've been using the business plan for years and at this price, I expect a seamless experience. Unfortunately, the app is slow and difficult to navigate. The biggest issue, however, is that our saved settings seem to change on their own. Our custom post-review layout randomly reverted to the default version, even though we never made any changes. Other settings, like automatic review updates, have also altered without our input. This inconsistency makes the app unreliable, which is unacceptable for a paid service.

We cannot recommend this app and really miss the old Shopify Review app just because of how easy it was to use. This Stamped Review app is extremely slow, super glitchy and we seem to have to contact support often because of something popping up and not working. I will say they do respond to customer service in a reasonable time and get our issues resolved but I don't feel so many issues should be happening this often. We are just not happy with the sluggish performance and always dealing with issues with reviews either not posting, how you cannot block or now even delete consistent spam reviews, the sluggish load times which have improved a little recently, not showing a "Thank You" so your customer knows the review went through like we are dealing with now, etc. We are just getting tired of the constant issues we are experiencing with this app and having to reach out to support. If we find things improve we are happy to change our review but so far not so good I'm sorry to say.

This app does not work as stated. Review imports are nigh on impossible, conflicting info is given re. date formats and errors constantly get thrown up. Also, the app incorrectly inverts dates for some reviews if import achieved - giving future dates for reviews (e.g. 3 December 2024). Also, the app is so slow to update changes made (i.e., 24 hours for a small change to an email review template). Unusable.

Use this app if you want to get sued for being out of compliance with American ADA WCAG accessibility issues. They don't care about you or your business and it shows because they don't do anything about it.

All of our reviews are gone... please help

New updates on the app make it worthless to use, and basic features like import reviews are not working anymore.

widget is constantly buggy and customer support are almost non-existent. They cant be contacted by live chat and you will have to wait a whole day just to get a simple fix. Strongly doesnt recommend