Great app! I had a couple questions for the support team, they were very responsive and resolved them almost immediately. Super helpful!

I have been looking for an app like this for years Initially downloaded it and had a few tweaks and questions Musabbir was very very helpful on live chat helping in everyway he could Thanks so much! cant wait to get it rolling on all of our items

Dear Shopify Support, I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing. My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix. Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store. I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods. Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.

The best support I’ve ever received on Shopify. The Zepto team was incredibly fast, helpful, and clear. They explained every detail, even sent me custom videos, and helped me tailor the app exactly how I needed. I’m building a complex custom store, and their support made it possible. Highly recommended!

Very easy to navigate and use. The support team has been fantastic - always willing to go above and beyond to help bring our vision to life. Highly recommend!

I had Muhtasim Mahir as my support person and he was so helpful. He explained things to me many times in different ways so I understood it because I am new to this. He was great with showing me how to fix certain things myself and he ultimately fixed the major issue I was having on our website. He had to do some custom coding and had to figure out why the issue was happening in the first place. It took a while but he didn't give up or leave the chat. It was a great experience. And mainly the problems have been fixed.

Ich nutze den Zepto Product Personalizer bereits seit mehreren Jahren und bin sehr zufrieden. Der Support antwortet schnell und hilft bei Problemen weiter. Ich kann diese App weiterempfehlen.

Everything worked very well. Very helpful customer service! Quick to respond and solved my issue right away.

Quick, helpful Chat response. Clear images explaining the different customization options and which are best for your desired customization needs.

At first, I was very frustrated with the app because I couldn’t save anything — every change gave me an error. But the support team was incredibly patient and helpful. They contacted me quickly, sent videos, and guided me step by step. In the end, the issue was with my device. Once I switched to another laptop, everything worked perfectly. Thanks to their support, I can now use the app as intended.

Muy contento con la aplicación! La atención al cliente es EXCEPCIONAL! siempre atentos a responder las dudas, envían videos explicando como configurar algo. Totalmente recomendada la app!

I've been using this app for years and it's great! It's easy to customize to our needs and gives our customers the ability to see their items before their made, which gives them the confidence and excitement to purchase! The team is so responsive and supportive, even on weekends and holidays, whenever the rare issue has popped up. Highly recommend!

We gebruiken deze app al meerdere jaren en zijn er nog steeds heel tevreden over. Onlangs wilde ik een kleine verbetering bewerkstelligen, maar kreeg het niet voor elkaar bij de instellingen. We kregen direct technische ondersteuning waar we heel dankbaar voor zijn.

Zepto have been very helpful in showing me how to use all of the tools to the best of my ability. The customer service is second to none, tailored and educational. I look forward to be to give my customers a little personalised touch of magic that I could not have done without Zepto. I also want to say a massive thank you to Muhtasim Mahir as he has been the greatest help to me and my customisation experience. Zepto have really helped me to deliver the best personalised customisation tools to my customers and without there help I do not know where my business would be. I recommend this app to anyone who is looking to enter the personalised gifts industry as they will truly help you to add that personal touch to your business for the ultimate customer and personalisation experience.

Love the app it saves us a lot of time and the support team is great every time I have a problem or have a ? support quickly helps me out and the app is very easy to use.

Depuis très longtemps que je cherche à offrir la possibilité à nos clients de visualiser leur produit! J'ai enfin trouvé!!! Le service est exceptionnel et très réactif. Il est facile de parler à quelqu'un presque qu'en tout temps! Les gars sont ouverts aux commentaires et cherchent à améliorer leur service et trouvent des solutions. On sent qu'il veulent vraiment nous aider. L'application pourrait être un peu plus usefriendly mais une fois que l'on comprend ça va bien. Ça vaut la peine de s'investir à apprendre! I've been looking for a way to let our customers visualize their product for so long — and I finally found it!!! ------- The service is exceptional and super responsive. It's easy to get in touch with someone almost anytime! The team is open to feedback, always looking to improve, and quick to find solutions. You can really tell they genuinely want to help. The app could be a bit more user-friendly, but once you get the hang of it, it works great. Totally worth investing the time to learn!

Zepto Product Personalizer is exactly what we needed to offer a personalized shopping experience. The app is easy to use, highly customizable, and supports live previews, which our customers love. The support team is also super responsive and helpful whenever we needed assistance setting up complex product options. Highly recommended for any Shopify store looking to offer custom products like jewelry, apparel, or gifts!

We love using Zepto, so many options and variable that suite our store perfectly. We've used it on the theme "Dawn" and just recently switched to a paid theme called "Divine" and everything worked great through the switch. Fast support when a question was asked as well!

So far, I'm pretty impressed with all the possibilities, price and ease of use. I had a couple of issues, one related to another third party app that was causing problems with the cart and another one that was just a simple fix in my own settings. Each time though, I was helped within 24 hours.

Erfüllt alle Ansprüche, die wir hatten. Einziges Manko ist, dass man nur 20 Bilder gleichzeitig hochladen kann. Der Service bei Zepto ist sehr gut. Im Chat bekommt man sofort kompetente Hilfe.