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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,191)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Ice Water Jewelry

Feb 20, 2025  on Shopify

Very good service, patiently answering all the questions raised by customers, custom software worth recommending, thank you Rakib for your patient reply, saving me an opportunity to continue working in the workplace, thank you

kul grilles

Feb 19, 2025  on Shopify

Love this app, perfect for what we needed, with awesome support team. 10/10 for ease of use, integration with store, and their customer support. Cheers!

GLAM - Girls Love A Monogram

Feb 19, 2025  on Shopify

This service is an absolute must if you offer any type of personalization. The customer service is top notch. Thank you for all your help!

Ulturale

Feb 19, 2025  on Shopify

L'app funziona bene e l'assistenza clienti è ottima. Avevo un problema (unico problema dopo anni di utilizzo) e in pochi minuti mi hanno risolto tutto.

not just plastic

Feb 18, 2025  on Shopify

I installed and used the app for long time but when I unstalled the app they still charge me. bad service.

Etched In Granite

Feb 18, 2025  on Shopify

Great App. It does everything that I need it to do. We have had it for over a year now and it has worked flawlessly for our customers. The information on the Order Form that we received is awesome. We are glad that we found it! EtchedInGranite.com

Estate Prints

Feb 18, 2025  on Shopify

This app has made nice updates. Best app for product personalization. The support is great which is why we have this app. I highly recommend this app as the support team always helps. Hope to see more features and updates in the future.

Gorilla Lab | Shopify Experts

Feb 17, 2025  on Shopify

I have used this app in a number of stores for personalised products. The apps functionality is extensive, but the support when rarely needed has been amazing! :)

badtagsco

Feb 17, 2025  on Shopify

Zepto Product Personalizer is such an awesome app. We sell personalized dog tags and I have looked at soooo many personalization solutions over the past month and this is the only one that could meet my needs. The product is super intuitive and has a ton of ways to customize the setup to achieve the outcome you need. I have a pretty specific use case and was able to get to exactly the experience I wanted for my customers. The Zepto support was AMAZING. I couldn't believe how quickly they helped me with some questions I had early on. Super thorough and they treated me like I was important. Could not be happier with this product.

LASER ART NR

Feb 15, 2025  on Shopify

I am absolutely impressed with their service! They really know their stuff and went above and beyond to make sure they met my needs. I asked them to include special characters like Č, Š, Ž, and Ć, and I honestly couldn’t believe they could do it, but they did! It’s rare to find such a dedicated team that really takes the time to get everything just right. Highly recommend – they truly stand out in their field!

Browning Safes

Feb 10, 2025  on Shopify

It is very difficult to understand sometimes, and frequently has bugs like broken jpegs in the website. But Rakib was brilliant tonight and helped me solve a problem that has been bugging me for quite some time. I appreciate the patience and walk though provided.

NineTwoFive

Feb 07, 2025  on Shopify

A fantastic app that meets all our customization needs. I just received excellent support from Musabbir, who even assisted me in adjusting specific settings that I couldn't modify on my own. Best regards, Team NineTwoFive

Bushel & Peck Books

Feb 06, 2025  on Shopify

Fantastic app. Don't look any further for a personalization solution. Rakib solved several little improvements for me in mere minutes. Best app support I've ever had (and I've used tons of apps over the years). Can't recommend enough.

OTRcarry

Feb 05, 2025  on Shopify

I can not say enough great things about this app. Not only is it really easy to use, easy to customize, but their customer service is top notch! They are always very responsive and incredibly helpful - I have never had an issue that they were not able to solve quickly and easily! I highly recommend!

Furocious Prints

Feb 04, 2025  on Shopify

The customer support for Zepto is very very strong. I reached out to them and within minutes, they helped me by providing screen shots, videos, and even made a significant product improvement in a very short amount of time to make the experience better. Highly recommend!!

UNITED UNIFORMS GLOBAL

Jan 31, 2025  on Shopify

Easy to use, flexible app with a lot of features. The conditional logic makes it good ux. The support service is great.

Clipzies

Jan 26, 2025  on Shopify

today the engineers from Zapto helped us again for realizing new features in our Personalizer. we continue to leave good reviews as the continue to provided great services! GP from CLIPZIES.nl

Boccia Titanium

Jan 23, 2025  on Shopify

Their customer service and response time is truly remarkable and personalized. I can't say enough good things about their team. I have a very difficult configurator with over 20 million possibilities and was able to re-build it in this app in less than 1 week. I'm very happy with the results.

Break Out Jewellery

Jan 23, 2025  on Shopify

Musabbir was a wonderful help and gave me clear, simple instructions to get what I needed out of my experience with Zepto Product Personalizer. Thank you!

BOOWIE

Jan 20, 2025  on Shopify

Aplicación estupenda para dar opciones de personalización, y la atención al cliente maravillosa ya que responden enseguida y muy atentamente

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