Zepto is a fantastic app, really flexible with very good features, integrations and really well thought out to make it user friendly. After trying some other customizer apps, Zepto stands out by far, making it really simple to set up complicated customizer options but have them very simple to manage across multiple products. Support from the Zepto team is also top rate, they have always been available very quickly and answered any questions I have thoroughly and have never been unable to provide a satisfactory answer and assistance. Pricing is also very reasonable, giving plenty of options at the different plan levels so you can start out small without paying a huge amount for it, and scale up as needed. Definitely recommended!

I'm 50 and decent with computers but and was terrified of using one of these apps with my Shopify but I didn't want to pay for Shopify plus. I Choose Product Personalizer because it seemed to fit our needs the most. I watched 1/2 of one of the training videos and I had it down. Super easy! I then had an issue with the order confirmation and packing slip not showing the personalized info. They responded on chat quickly and I had it fixed in minutes. Highly recommend!!

We trialled most of the product personalisation and design apps available on Shopify, and Zepto was the only solution capable of handling our complex requirements. Our setup involves multiple decoration methods, different logo sizes, several placement options, conditional pricing, and multi-view designs — and Zepto gave us the flexibility and control we needed where other apps fell short. What really sets Zepto apart is the support team. They’ve been extremely responsive, knowledgeable, and transparent about what’s possible, helping us work through a genuinely complex build rather than offering generic answers. That level of support makes a huge difference when you’re pushing an app beyond simple use cases. If you’re running anything more advanced than basic text or image personalisation — especially workwear or B2B products — Zepto is easily the most capable option we found on Shopify.

This app is amazing and it has everything we are looking for. All the features we wanted and also those that we were dreaming of, they had it. Customer service is also very good, responding quickly and helping us customise the app to how we would want it to look. Some features are still missing, but i would love to see how this app develops in the future. Highly recommended.

This app has been amazing! The customer service is beyond exceptional and unmatched from any other app I've used.

This app is terrible. I got completely frustrated trying to set it up. Every step has issues, with no proper guidance—total waste of time. Worst experience ever. When I raised a support ticket asking for help, they kept asking for extra payment every time. It’s been almost a month, and I still haven’t received proper support. Worst support from an executive named Atik.

The app provides a relatively simple way to custmise products with options like file (image) upload , text editor, buttons etc and the creation of templates was easy. It also allows a live preview for the customers on your storefront with the preview in high resoloution even 300 dpi. It doe not yet have API integrations which would be ideal. That said the service provided is top notch and has a active custoemr support team to handle queries.

Great app and great support. Around 75% of our revenue comes from products that are built using this app alone.

English: I normally don’t write reviews, but I felt this app deserved one. It turned out to be far more practical than the demo images suggest, and you can easily customize it for your own industry. Plus, the live support is always there and solves any issues right away. Definitely recommend it. Turkish: Normalde yorum yazmam ama bu uygulamanın bir yorumu hak ettiğini düşündüm. Demo görsellerinin gösterdiğinden çok daha pratik çıktı ve kendi sektörünüze göre kolayca özelleştirebiliyorsunuz. Ayrıca, canlı destek her zaman mevcut ve tüm sorunları anında çözüyor. Kesinlikle tavsiye ederim.

Great support from the zepto team, they managed to help me to migrate all my personalization flows and saved me tons of hours

Very versatile app and AMAZING product support. They always answer my questions within minutes and help me accomplish what I need

The team for this app is awesome! Always willing to help us navigate things - very responsive when we need assistance. This app is just what we needed to help streamline our site. Thanks so much!

The app is very easy to use and setup and the support is incredible. I was able to get help with several specific settings I needed. Night and day compared to our previous customizer app.

I had a question regarding the setup and reached out to the support team. I received a helpful response within just a few minutes! The issue was solved immediately. Highly recommended for anyone looking to offer personalized products!

Perfect! It was the perfect solution for our customaizable products, and the help they offer is pretty amazing. :) They are always there to help, and very fast too!

My support from Muhtasim was phenomenal. He was immediately helpful and solved my problem in minutes. The great customer service is just one of the reasons why using this app is worth it!

Thanks to the technical team who were able to help us resolve a color issue very quickly. The team is incredibly responsive and very helpful. The application is easy to use; I highly recommend it.

The service from Sakib was outstanding. Definitely more than 5 stars — he deserves a 10-star rating.

very powerfull app! if you know what youre doing, its possible to visualize super complex produkt configuratins with almost no limits! best app

Zepto product advisors have been superbly responsive (and patient) as I learned the system while setting up my first Shopify store ever. I made a few false starts and had to backtrack to fix mis-connects, etc. And they helped me not just with references to documentation, but by creating screen shots of them identifying the exact places on my actual website that I needs to find or edit and what values were needed. Amazing team!