Great App! So many personalisation options to add. Support is instant and fantastic! Can't fault this service

This is an excellent app! We use it for our notebook personalization on our website, and it works very smoothly. It's easy to customize. Customer service responds quickly and is very helpful. We highly recommend the Zepto Product Personalizer.

There is so much functionality packed into this app, I am able to accomplish everything I need to. Just know there is a learning curve with this, but once you get it and see how the elements of the app work together you are limited by your own creativity. Here is the best part, if you get stuck, need a clarification or a confirmation on what you are trying to accomplish, help is right there with the built in chat function (you also get an email copy of the conversation). There is a whole team supporting this app, but given my time zone I always got one of the same three people. They are quick to answer, beyond helpful, sent me documentation, videos and put up with my constant barrage of questions. I am new to this and would not have the product functionality I do for my customers without this team. There are some settings that work with Shopify, I did not know about, again the team solved my problem, gave me three approaches to pick from all within about 5 minutes. Also they are very open to comments about enhancing the experience for someone building out products. I have made a few suggestions, will later put them down in a document. I am sure time permitting the team will be able to implement some.

The main issue for us is that there's no way to access the files and personalization in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive. It does nicely display the selected options in the order details, however my other nitpick is there's no clean way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The output is a very messy Google Sheet without structured data. The support team has helped in a few cases to fix issues for us. I'm hoping they can come up with a Flow template to share to help this as well. The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality packed in. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

Comma-delimited files are a disaster for a personalization app. We've been using this for nearly 3 years and they still have not fixed this. We use it for embroidery. Of course, most customers add their credentials like "Jane Doe, PhD". But the downloadable CSV file defaults to comma-delimted, so this line of text shows up in 2 cells and eliminates the comma. That makes us manually correct each file before sending it to an embroidery machine and makes it impossible to automate by extracting that data. The other big issue is that there's no way to access the files in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive. So even if we could automate the step above, we would still have to have a team member perform this manual action every time. It does nicely display the selected options in the order details, however my other nitpick is there's no way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

El servicio al cliente es el mejor y más humano del mundo! La app se podría mejorar en algunos aspectos, pero me han resuelto todos mis problemas y peticiones. Podrían añadir una función de traducción como hacen otras apps...

A great app, and the mobile preview could be improved. But for now, it's the easiest app for me to set up and makes my work much easier. Support is fast and eager to help with technical issues.

Top App, Top Service! I´m still on work to finish it completly and i did`nt find any bugs, everything i need is possible. TOP APP! Love it. If you would have an preview: https://lashuma.de/products/mit-namen-bestickte-handtucher-serie-linz k.r. Thorben

This app has worked wonderfully for our business. Fantastic customer support when we need it. Highly recommend!

Super buena aplicación para personalizar, y además el trato de soporte es increíblemente bueno: eficiente, rápido y soluciones con éxito

Great app. A lot of options that others don't have it. Also, the support is first-class all the way. I have sent them many emails asking for small changes and got them all done in no time. Highly recommended.

Although I don't find the layout and design of the app very intuitive, the support was very good and got there in the end.

Every question was answered perfectly and there was a solution for everything. A full 5 stars for fast service and very friendly staff!

Ho contattato il supporto per un piccolo chiarimento e ho ricevuto una risposta rapidissima e cortese. Non lascio 5 stelle per alcune limitazioni di cui discusso da più di un anno e sulla quale non si sono resi molto disponibili.

Fantastic response time and VERY helpful with understanding the issue and screen sharing to resolve the issue. Thanks Atik!!

I had an issue where the customization fields were disappearing after changing product variants. The support team responded quickly, accessed the store, and fixed it directly. Excellent and fast customer service — very satisfied!

We needed a bit of help with formatting and the Zepto team sorted it out incredibly quickly. Their support was friendly, fast, and clear — exactly what you want when setting up something this detailed. The app now works perfectly and does exactly what we needed. Highly recommend!

This app is exceptionally well-designed and perfectly meets my needs. I've been searching for an app with a specific feature: displaying the main product image (rather than variant images) when entering the product page, but when I click on a variant, it can display the variant image in the main image area and switch seamlessly between the main and variant images. Additionally, the ability to add multiple attributes for each sample through assets saves an incredible amount of time. Including other customization logic, it's clear that the team has put tremendous effort into this. Moreover, when I encountered issues, the support team was able to help me resolve them very promptly and professionally. Thank you so much! This is a highly worthwhile app that I strongly recommend.

At 2am EST, developers made me a custom tutorial and even took the time to remake the actual product listing I was making in their own software so that I could follow to a T. Very thankful.

We needed a lot of help with the personalization of our products, and the support we received was absolutely amazing. The team responded super fast, helped us with everything we needed, and even went the extra mile by custom-coding something for us. Everything works perfectly now, just the way we wanted it. Huge thanks to Nazirul, Saki, and Musabbir, you guys are truly outstanding!