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Customer reviews: Zepto Product Personalizer

Develop by Shopify

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (1,096)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Annie & Flora

Jan 17, 2026  on Shopify

The team for this app is awesome! Always willing to help us navigate things - very responsive when we need assistance. This app is just what we needed to help streamline our site. Thanks so much!

MyCustomCandy

Jan 17, 2026  on Shopify

The app is very easy to use and setup and the support is incredible. I was able to get help with several specific settings I needed. Night and day compared to our previous customizer app.

EZ Originalz

Jan 16, 2026  on Shopify

I had a question regarding the setup and reached out to the support team. I received a helpful response within just a few minutes! The issue was solved immediately. Highly recommended for anyone looking to offer personalized products!

Ninety nine the brand

Jan 13, 2026  on Shopify

Perfect! It was the perfect solution for our customaizable products, and the help they offer is pretty amazing. :) They are always there to help, and very fast too!

Threadwell

Jan 12, 2026  on Shopify

My support from Muhtasim was phenomenal. He was immediately helpful and solved my problem in minutes. The great customer service is just one of the reasons why using this app is worth it!

Maison Paon

Jan 12, 2026  on Shopify

Thanks to the technical team who were able to help us resolve a color issue very quickly. The team is incredibly responsive and very helpful. The application is easy to use; I highly recommend it.

High5Shop.dk

Jan 09, 2026  on Shopify

The service from Sakib was outstanding. Definitely more than 5 stars — he deserves a 10-star rating.

Spartahub

Jan 08, 2026  on Shopify

very powerfull app! if you know what youre doing, its possible to visualize super complex produkt configuratins with almost no limits! best app

Tardigrades in Space

Jan 07, 2026  on Shopify

Zepto product advisors have been superbly responsive (and patient) as I learned the system while setting up my first Shopify store ever. I made a few false starts and had to backtrack to fix mis-connects, etc. And they helped me not just with references to documentation, but by creating screen shots of them identifying the exact places on my actual website that I needs to find or edit and what values were needed. Amazing team!

LERET LERET

Jan 07, 2026  on Shopify

Una app muy útil y fácil de usar y si tienes alguna duda, su equipo de soporte siempre contesta a la brevedad y resuelve las dudas de la mejor forma.

gettoderi

Jan 07, 2026  on Shopify

English We are very satisfied with both the app and the support team. We encountered an issue that directly affected our operational efficiency, and the Zepto team handled it extremely professionally. They listened carefully, quickly escalated the case to their dev team, and applied a fix in a very short time. The communication was clear, fast, and solution-oriented throughout the process. Highly recommended. Türkçe Hem uygulamadan hem de destek ekibinden son derece memnunuz. Operasyonel verimliliğimizi doğrudan etkileyen bir sorun yaşadık ve Zepto ekibi bu süreci son derece profesyonel yönetti. Bizi dikkatle dinlediler, konuyu hızlıca geliştirici ekibe ilettiler ve çok kısa sürede çözüm sağladılar. Süreç boyunca iletişim net, hızlı ve çözüm odaklıydı. Kesinlikle tavsiye ederim

Twinkle Twinkle Little One

Jan 06, 2026  on Shopify

This is a great app for personalization. The developers are incredibly helpful and their response time is terrific.

K I N N O N

Jan 04, 2026  on Shopify

Zepto looks great on our site and is easy to use. Rakib and the Zepto team are always very responsive and helpful. They take time and care to explain things thoroughly, using pictures and video to assist us with setting up the app ourselves.

Going Golden

Jan 04, 2026  on Shopify

We were having issues with the variants not showing up on our listings. They worked with me and found the problem! Great customer service!

Carry Moments

Jan 03, 2026  on Shopify

I have received excellent support each time I reached out. They sent me detailed videos on how to set up and answer my questions. There is so much functionality available and for a very low cost. Its very easy for my customers to use

louloudi.nl

Dec 20, 2025  on Shopify

Love the app and the service they provide when you run into (styling) issues. They helped me initially to set it up when I ran into some performance issues and just now with a styling issue. Superfast response and accurate.

COCUMBA COLLECTION

Dec 19, 2025  on Shopify

Desarrollo intuitivo y fácil con gran variedad de posibilidades a un coste asumible. Buen soporte por parte de los desarrolladores.

Whistle & Pop

Dec 16, 2025  on Shopify

Always very responsive with great support. The app works seamlessly for our store. Highly recommend!

Sublime.bg

Dec 11, 2025  on Shopify

Great product and especially customer service. The team responds immediately and they provide you with a solution for even the hardest tasks. Would definitely recommend working with them.

CUEBOTS

Dec 11, 2025  on Shopify

Friendly and enthusiastic support. I ran into a few setup issues but the team resolved them very quickly. The app is definitely worth using!

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