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Customer reviews: Zepto Product Personalizer

Develop by Shopify

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (956)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Optokult

Oct 04, 2025  on Shopify

Der Zepto Product Personalizer ist eines der besten Tools, die ich in meinem Shopify-Shop einsetze. Die App funktioniert zuverlässig, ist intuitiv zu bedienen und bietet beeindruckend viele Möglichkeiten zur individuellen Produktgestaltung – von Texten über Symbole bis hin zu eigenen Bild-Uploads. Besonders positiv hervorzuheben ist die Übersichtlichkeit im Editor und die einfache Einbindung der Optionen in bestehende Produkte. Auch die Kundenvorschau funktioniert reibungslos und sorgt für ein professionelles Einkaufserlebnis. Der Support reagiert schnell und kompetent, selbst bei komplexen Fragen zur Darstellung oder individuellen Anpassungen. Fazit: Wer personalisierte Produkte anbietet und seinen Kunden ein professionelles, ansprechendes Erlebnis bieten möchte, kommt an dieser App nicht vorbei. Klare Empfehlung – Zepto ist jeden Cent wert!

Ramah Greetings

Sep 28, 2025  on Shopify

I had a question late at night and I immediately got a response from their chat support. They were very helpful and resolved my issues promptly and efficiently. Great, customizable app!

Joseph K. & Company LLC

Sep 25, 2025  on Shopify

This app does have it's limitations - but the price it right, and it fits most basic customization needs. Most other customization software with live view capability on Shopify are WAAAAY too expensive. This is the best bang for buck you are going to get for this feature on Shopify. In addition, the team behind this app is incredibly responsive when it comes to customer service. That bumps up this app to 5 stars. When you're under the gun, and building something for a client, it's nice to know that the dev team behind the app you are using have your back.

Miss Magee

Sep 23, 2025  on Shopify

This app is amazing!!!! able to do SO MUCH more than meets the eye! also, the team is incredibly helpful and fast to respond! they have helped me fix every issue ive come across or explained to me what i was doing wrong with clear and kind instructions! USE THIS APP!

MyBevi

Sep 23, 2025  on Shopify

Very helpful with live chat for any questions you have. Provide simple solutions to any questions you might have. Works great for our store and the custom options we want to offer.

Neon Sister

Sep 22, 2025  on Shopify

I switched from Sign Customiser to this for $9.99. It's a simple customizer without a lot of complex customization features, but the service was great and helpful. It would be great if this customizer had more features and was more flexible.

Oh my gift

Sep 17, 2025  on Shopify

I use it for my website and i love it ..They were prompt in solving my issue . Highly recommend them

Veloraspeed Fit

Sep 16, 2025  on Shopify

As someone managing multiple Shopify stores, I view apps through the lens of scalability and ROI. Product Personalizer has delivered on both fronts. The app allows us to offer highly customized products without adding operational friction, which directly increases conversion and average order value.

モノツールプラス

Sep 08, 2025  on Shopify

This app excels in ease of setup and quality of support. If it eventually allows updates via CSV, it will become a perfect solution.

Indoorart

Sep 05, 2025  on Shopify

De support is top, simpel je vraag stellen in je chat en supersnel en helder antwoord. Top ondersteuning

Travelista Shop

Sep 05, 2025  on Shopify

Zepto is proving essential to our business which includes personalising stationary. It is powerful and integrates well with our shop on Shopify. We are still in the early stages of implementation but so far the product support has been second to none, with Nazuri responding quickly to our setup queries and giving great guidance.

Name Strings

Sep 03, 2025  on Shopify

The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.

Pamabela

Sep 03, 2025  on Shopify

Great app with many options to customize your site and an outstanding support team. Totally recommended.

Gardenia Home

Sep 02, 2025  on Shopify

The app is easy to use and works amazing for our embroidery and personalization needs. It integrates smoothly with Shopify and makes the customization process simple for customers. The support team is very helpful and quick to respond whenever we have questions. Highly recommend it.

Winston Nash

Aug 31, 2025  on Shopify

I love this app and the support team! They always provide through help, are easy to understand and timely in their responses. The app is amazing. Thank you for making such a great product and for having such A+++++ support!

Modified Tot

Aug 27, 2025  on Shopify

I love this app! It works perfectly displaying personalization on my custom products. Support has been very prompt when I ask for help customizing the look in my shop. Would recommend!

My Store

Aug 25, 2025  on Shopify

Zepto Product Personalizer has by far been the best customization app to use that I have tested for my store. After watching all of the tutorials I was stuck on one hang up because I had originally set up a customization feature wrong so I reached out to customer support. They replied quickly, and even made a video tutorial explaining how to do what I was trying to do. Extremely helpful! I have chosen to go with this app for my customization needs on my Shopify store as it has been a much smoother process than the rest of the apps that I tried and has exceeded my expectations.

Canoodle Company

Aug 25, 2025  on Shopify

I've tried so many apps with so much promise but no delivery, this is the first app that actually works and I am extremely satisfied with the customer support!

LILA N BERRY

Aug 25, 2025  on Shopify

Very responsive and helpful support team. They quickly identified and fixed my issue. Highly recommend this app!

Fire Sign Pros

Aug 25, 2025  on Shopify

Strong app with a lot of capabilities. Tech support is very responsive and knowledgeable. The only real limitations (at the time of this review) is that once added to cart, personalized items cannot be modified meaning if you make a mistake, you have to delete and start over. They also cannot be "used as a template" to create another item from the cart when making multiple items containing slight modifications to the personalization. Those two features would make this a 6 star app! Otherwise a solid option to add personalization to your website!

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