I love this app and the support team! They always provide through help, are easy to understand and timely in their responses. The app is amazing. Thank you for making such a great product and for having such A+++++ support!

I love this app! It works perfectly displaying personalization on my custom products. Support has been very prompt when I ask for help customizing the look in my shop. Would recommend!

Zepto Product Personalizer has by far been the best customization app to use that I have tested for my store. After watching all of the tutorials I was stuck on one hang up because I had originally set up a customization feature wrong so I reached out to customer support. They replied quickly, and even made a video tutorial explaining how to do what I was trying to do. Extremely helpful! I have chosen to go with this app for my customization needs on my Shopify store as it has been a much smoother process than the rest of the apps that I tried and has exceeded my expectations.

I've tried so many apps with so much promise but no delivery, this is the first app that actually works and I am extremely satisfied with the customer support!

Very responsive and helpful support team. They quickly identified and fixed my issue. Highly recommend this app!

Strong app with a lot of capabilities. Tech support is very responsive and knowledgeable. The only real limitations (at the time of this review) is that once added to cart, personalized items cannot be modified meaning if you make a mistake, you have to delete and start over. They also cannot be "used as a template" to create another item from the cart when making multiple items containing slight modifications to the personalization. Those two features would make this a 6 star app! Otherwise a solid option to add personalization to your website!

Es super buena la app permite buen uso e integracion si no tienes conocimientos, el equipo de soporte te resuelve cualquier duda y te guia a traves de cada paso

I had Nazirul as my support person, and honestly, he was amazing. He was so patient and really took the time to walk me through everything step by step. The team got back to me quickly, sent over videos, and made sure I understood what to do. What I really appreciated was that Nazirul didn’t just fix things for me—he also showed me how I could handle some of the smaller fixes myself. And when it came to the bigger issue, he jumped right in and got it resolved. The app itself is also great—super easy to use and exactly what I was looking for. But what really stands out for me is the customer support. Not every app has this kind of care behind it, and that honestly makes all the difference. It feels like they truly want you to succeed.

I’m very impressed with the support I received. The staff was patient, clear, and quick to respond to my questions. They explained the steps in detail and guided me until my issue was solved. Thank you so much for the professional and friendly service!

The support team is amazing and walked me through everything to solve all of my problems right away.

I received great support from Nazirul and Musabbir. This is a really good app! Customer support is very fast and efficient; no complaints from me.

Clunky, slow, difficult to interface with. Suggest only using this for very basic needs, with very low sales volume.

Me encantó la app, el equipo resuelve tus dudas y te ayuda casi de inmediato, pude realizar todo facilmente y crear una gran experiencia de compra para mis autores.

Die APP funktioniert prima. Wir hatten nach einem Update von Shopify ein Problem mit der Reihenfolge der Darstellung. Wurde promt und richtig erledigt.

Very, very powerful personalizer! Takes a bit to figure it out, but once I got going, everything made sense. I haven't had to contact support yet, so not sure if they are responsive or not.

As someone totally new to offering customizable products, I was a little intimidated at first — but Zepto made it so easy to get started. Their platform is intuitive, and any questions I had were answered almost immediately. The customer service team is amazing — incredibly responsive and genuinely helpful. I'm blown away by the turnaround time and support. Highly recommend! - Olive Branch Studios

Great app - does exactly what I needed it to and the support is outstanding. Quick and also offered custom support for queries.

Great app! I had a couple questions for the support team, they were very responsive and resolved them almost immediately. Super helpful!

I have been looking for an app like this for years Initially downloaded it and had a few tweaks and questions Musabbir was very very helpful on live chat helping in everyway he could Thanks so much! cant wait to get it rolling on all of our items

Dear Shopify Support, I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing. My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix. Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store. I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods. Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.