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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (1,278)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Little Candybell

May 02, 2025  on Shopify

I’m incredibly impressed with the Zepto app – its customisation options are virtually unlimited. It has completely transformed the look of my website, allowing customers to easily browse and choose from the many variations and colours I offer. The support team is also fantastic; they resolved two minor issues for me within an hour. Highly recommended – thank you!

Boiserie du Coin

May 02, 2025  on Shopify

Very User friendly and lots of great functions. I use to needed some help and support is awesome. Fast and clear awnser.

maylow.de

Apr 30, 2025  on Shopify

Ich habe die App heute den ersten Tag genutzt und bin mit dem Support sehr zufrieden. Alle meine Fragen wurden ausführlich und anschaulich beantwortet. Vielen Dank!

Blockhütte

Apr 29, 2025  on Shopify

Absolute Gamechanger-App – besser geht’s nicht! Wir nutzen den Zepto Product Personalizer für unseren Shop und sind einfach nur begeistert! Die App funktioniert einwandfrei, ist super flexibel und lässt sich perfekt an unsere Bedürfnisse anpassen. Was aber wirklich heraussticht: der Support ist der absolute Wahnsinn – schnell, freundlich und extrem kompetent. Zepto hat uns bei individuellen Anpassungen geholfen, wo andere längst aufgegeben hätten. Dank dieser App können wir unseren Kunden ein maßgeschneidertes, erstklassiges Personalisierungs-Erlebnis bieten. Unsere Conversion Rates sind gestiegen und die Kundenzufriedenheit ist auf einem neuen Level! Ganz ehrlich: Wenn ihr Personalisierung in eurem Shopify-Store anbieten wollt, gibt es nichts Besseres als Zepto. Riesen Dank an das gesamte Team – ihr seid Weltklasse!

The Paperboat Shop

Apr 16, 2025  on Shopify

Perfect for Small Businesses – So Easy to Use! I'm a small business owner (thepaperboatshop.com) and this is my first time using Shopify, so I was a bit nervous about setting everything up. Zepto's Product Personalization app has made the whole process incredibly easy. The interface is super intuitive, and it was simple to get up and running. The support team has been fantastic—really responsive and helpful whenever I had questions. If you're new to Shopify or looking for a smooth way to offer custom products, I highly recommend this app!

JMB Engraving

Apr 16, 2025  on Shopify

Works great so far! Very pleased with how easy it is once you get the hang of it. Support is good too so far! Quick to respond and helpful

Pitaya Joyería

Apr 15, 2025  on Shopify

Una app muy completa que te permite agregar vistas en vivo de las personalizaciones sin tanta complicación, he probado otras y me quedo con esta. Tiene muchísimas opciones para poder personalizar todo tipo de productos. El servicio de ayuda es muy bueno, siempre están dispuestos a ayudarte.

CROWDEDHEAVEN

Apr 11, 2025  on Shopify

The app was a little complicated in the beginning, but once you understand how it works, it's great! I also highly recommend the customer service - Sakib did an amazing job. High recommendation!

kris nations

Apr 09, 2025  on Shopify

We have been happy with the app for about a year now. We had some issues with adding the app to our new, updated theme and the support team fixed it quickly for us. They are very responsive and helpful.

Draquis

Apr 09, 2025  on Shopify

I think the app has great potential but I have been ubable to get an answer from the customer support in about 10 days time and there is little information on how the app works. I will look for another app to use for now.

MoodTiles

Apr 07, 2025  on Shopify

Appen er nem og brugervenlig. Og hvis der er noget som jeg ikke kan finde ud af, er support meget hjælpsomme og hjælper med det samme. Rigtig god service! Jeg kører nu på 5. år med denne app. Det er bare så god. Kan klart anbefales.

305CUSTOM

Apr 02, 2025  on Shopify

This app gave us all the features we required and the team from Zepto were incredibly helpful in adding some custom features for us to make the product meet our design requirements.

Personalized Ornaments

Mar 29, 2025  on Shopify

The customer service that I received from Nazirul and Muhtasim over a span of 3 days was amazing! They responded to my questions in a timely manner and with instructions that were personalized and easy to follow. They created instructional videos, using my products and specific to my challenge, that were extremely helpful. Both were friendly, professional and knowledgeable. I won't hesitate to reach out again!

Fantastick

Mar 27, 2025  on Shopify

The app solved Fantastick Wall Decors personalise product needs 100%, the tutorial videos made it very easy to install the app and set up products. I find the app delivered everything I need.

Peppa Penny

Mar 26, 2025  on Shopify

Love this app - makes our website much more professional when customers order personalised items. The customer service is also very fast and efficient :) 10/10

North American Custom Covers

Mar 26, 2025  on Shopify

Amazing app and even better customer service. I highly recommend to anyone needing a comprehensive customization solution. It does everything we need and more!

Bradley's Surplus

Mar 26, 2025  on Shopify

We have been using this app for over 4 years with great success. Any minor issues are quickly addressed by the support team. Not only can the app be used for personalizing products but we have found it can be effective in adding upsells.

Happy Desk

Mar 20, 2025  on Shopify

Zepto a été la solution idéale pour notre site web. De plus, ils ont su nous accompagner efficacement dans la mise en place de l'application, malgré notre situation particulière. Leur équipe est réactive et très professionnelle. Nous recommandons vivement Zepto à toute personne recherchant un outil fiable et performant.

MayaBrennerUK

Mar 19, 2025  on Shopify

Zepto Apps has been an absolute game-changer! What truly sets them apart is their incredible customer service. The support team goes above and beyond to ensure every question is answered and every issue is resolved quickly. Their dedication and responsiveness have made a huge difference, and I couldn’t be more impressed. Highly recommend!

INNOKIT

Mar 17, 2025  on Shopify

This is a fantastic app with excellent service! Whenever I have a question, the staff responds quickly and helps me resolve the issue efficiently.

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