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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,835)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

We Are Sauna

Jun 04, 2024  on Shopify

Helen provided excellent assistance. Her responses were prompt and it didn't take long to resolve the problems. Thank you for your help!

BaseNZ

Jun 04, 2024  on Shopify

Love this app and it is an essential part of our website. Not only for filtering and searching but also great at showing variant images in products in the collection pages. Helen was great at helping iron out any kinks we had also.

Aspik Collection

Jun 03, 2024  on Shopify

La aplicación funciona bien y cumple lo que promete, tiene diversos apartados para modificar. Otro punto fuerte es su equipo de soporte, siempre contestan y están al pendiente, me atendió Helen y siempre fue muy amable.

Label Source

Jun 02, 2024  on Shopify

Great app with very extensive customizability and configuration. We've been able to achieve everything we need. Responsive support team also :)

Brian Borg Real Estate Agent

May 30, 2024  on Shopify

One of the worst apps, including customers support which is slower than dial up internet from 2000's. Their API caused problems on my website. DO NOT INSTAL!

MAJORMAYS

May 27, 2024  on Shopify

A very good app for filtering and searching, exactly what I need. The technical support is also prompt and friendly. Five stars!

Willy anti-gaspi

May 27, 2024  on Shopify

Globo support team has been of great help and has allowed us to personalize the app to fit our needs perfectly. I would have loved for the app to be a little bit more flexible but thanks to Helen we have managed to implement everything we wanted to.

Bike-Shop.com.au

May 27, 2024  on Shopify

This app is working really well for us, solving both our searching and year/make/model needs. The team has been amazing with adding some customizations to the app, and a special mention should be made to Helen. She has been very patient with all of our requests, was always prompt at getting back to us, and ensured all customizations were done exactly as we requested.

THE DEA STORE

May 06, 2024  on Shopify

I would definitely recommend this app - our homeware store has over 2000 products across many types and vendors, so it's become an essential part of our site's UI - allowing customers to quickly hone in on what they're after. It stopped working briefly recently and I soon remembered how crucial it was with only the standard Shopify search to rely on. Fortunately the Globo support team responded immediately and they quickly ensured we were back up and running. Thanks to Helen from the team for following up and making sure everything was 100%.

Foursight Supply Co.

Apr 24, 2024  on Shopify

I've swapped themes a few times and every time the filtering system is different. With this app it's an easy transition from theme to theme without having to redo how you filter The support is awesome too - I had one theme where it was not integrated and they integrated it for me Highly recommend this app!

Reflect Perfection

Apr 24, 2024  on Shopify

It's comprehensive - does what it supposed to do. It allows us to simplify our navigation menu by including all necessary user choices in the filters - which can be sliced and diced, so to speak, as however necessary. Additionally, the support has been unfailing and ongoing.

COPA-DATA eCommerce

Apr 24, 2024  on Shopify

Absolutely delighted by the Customer Support Team. The app does what it promises, so that´s already great and it is easy to use. It happened that I had to contact support, and they solved my request, no questions asked! 100% recommended!

Woodstock Laundry SA

Apr 24, 2024  on Shopify

We are still in the trial period of the app but its safe to say that we'll be going ahead with the paid version. It works exactly like we want it to, although its frustrating that this basic functionality isn't a standard Shopify feature. The support for this app has been fantastic - Helen got back to me really quickly, and got the app working perfectly. I highly recommend this app to anyone who is looking for an effective filter and search option.

MexeMarket

Apr 19, 2024  on Shopify

sometimes it is slow to take changes from custom template, and i cant impor colors from shopify theme, but it is a great app

Serbian Shop

Apr 18, 2024  on Shopify

Great app. Customer support is amazing, Helen was great and fast with her responses and help she provided. I'm very satisfied with app and their service. All recommendations.

Bekrvio

Apr 15, 2024  on Shopify

It meets all my needs for a search box and filters. It would be better if it can customize the css style, so that I don't have to trouble Helen to help me adjust it every time. Helen was awesome and fulfilled all my requests for more amazing page layouts. It's been a pleasure working with you guys.

linkdolls

Apr 15, 2024  on Shopify

Recently, I discovered some problems caused by plug-ins. I reported them to the customer service team. They responded very quickly and solved the problems according to my requirements. I will continue to use their services.

InUndies

Apr 12, 2024  on Shopify

Support is great, fast responses/solutions. Always open to listen to suggestions and tailered solutions. App is working Fast and Expected!!! Thnx

Diamond Dreams

Apr 12, 2024  on Shopify

Excellent service. Especially from Helen. Very responsive and warm person even through email contact.

Schoolgirl Style

Apr 11, 2024  on Shopify

Helen and Sarah have been SO helpful with getting everything set up and working properly! They are very quick to respond, and can assist with any issue you may have. So happy with this app and how it looks on our website!

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