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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,835)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

AutoCave

Jul 30, 2024  on Shopify

Fantastic app. Took a bit to get the hang of it and they adjusted it to suit my needs but got there in the end. Helen & David helped tremendously. I have since gone from just having the smart product filter to the mega menu add on as well.

Gmarket

Jul 30, 2024  on Shopify

This app is extremely powerful, and Helen from support has gone absolutely above and beyond to help me with customising the app to meet my needs. I cannot recommend the Globo suite enough!

Space Rover

Jul 28, 2024  on Shopify

Really happy with this app. I tried probably 4 or 5 different ones. Also very suprised and happy with the level of support. Have had 2 small issues arise and the Globo team was able to fix them both in less than a day. I definitely recommend this app for your website.

Nimigo

Jul 28, 2024  on Shopify

I had an issue. in 5 minutes got the first answer and in the next 5 minutes solved it. thanks for you quick and accurate service. great service

HALICIZADE

Jul 27, 2024  on Shopify

The support team helped me when I need. I really appreciate Helen and David for their help. The application is good but if you have a lot of products it takes some time to update, and sometimes you should refresh manually.

TheVAVIg

Jul 25, 2024  on Shopify

I just started with the payment plan but the assistance from Helen was supreme!! super fast and exactly what i needed. Thanks and looking forward for the next months to come to check the performance of the app.

The Bike Affair

Jul 24, 2024  on Shopify

Excellent app with a lot of customizations. Special mention to Helen and the other team members in the support who were very responsive in addressing numerous requests raised over time. Only downside is it starts getting a bit expensive with more products but other than that it has been fantastic.

Computer Lounge

Jul 23, 2024  on Shopify

This APP is a lifesaver, it does everything it says on the app store page. On top of it, the support is responsive and professional. special thanks to Helen. The support I have received from Helen is prompt and helpful.

The Sapphire Merchant

Jul 22, 2024  on Shopify

Helen provides the best customer service I have ever experienced in my life. If I had 100,000 Helens I would take over the world.

生活の木 オンラインストア

Jul 22, 2024  on Shopify

Helenのサポートが素晴らしいです。英語ですが、不具合があれば迅速に対応してくれます。

RT-TCZ

Jul 21, 2024  on Shopify

Initially, I faced many issues, but Helen quickly resolved them for me. I highly recommend this app. I really like its filtering feature; it has been incredibly helpful.

Plumtree Autos

Jul 21, 2024  on Shopify

The support team was incredibly helpful during the setup process, making sure everything was configured perfectly for my site. Now the app works flawlessly, enhancing my store's functionality just as I hoped. Highly recommend this app for anyone looking to improve their Shopify experience!

Nordic Generators

Jul 19, 2024  on Shopify

The app provides a lot of functionality and customizability that is otherwise lacking in shopify, and works very well with shopifys own themes, which is awesome. The support team is also quick to respond and help out with issues, which I really appreciate.

CAGUUU

Jul 19, 2024  on Shopify

The support team was very nice and helpful. They were very friendly and proactive in solving my problems.

Neopets Shop

Jul 17, 2024  on Shopify

Dear Helen, I'm happy to report that the situation has been fully resolved and the app is working fine now. I haven't encountered any issues since we last spoke. Thanks again for your support! Best regards,

PartsNet

Jul 15, 2024  on Shopify

Great responsive support team. They addressed multiple requests from us on a timely pattern and got everything up and running smoothly in the shortest possible time. We are only a week into using their app, but everthing looks very promising and intend to continue using this product after the Free trial period.

Happy Bowz

Jul 14, 2024  on Shopify

Customer service is so quick to respond. Helen was great and fixed our issue within minutes. Thanks so much!

Puromedica

Jul 11, 2024  on Shopify

Great app for customizing filters! The support team is extremely friendly and helpful, responding very quickly. Special thanks to Helen, who made sure that every problem we had was resolved at every stage. She answered every question and helped modify the appearance of the filters. Highly recommend!

My Store

Jul 11, 2024  on Shopify

Awesome apps. Great customer service! Especially Helen. Resolved my issue quick and went above and beyond. I am very happy with all their apps. I use 3 paid apps of theirs and I usually only use free apps but theirs are worth it! Try them out and give them a shot! You will not regret it!

Konvertman

Jul 11, 2024  on Shopify

Highly recommend this app. The support service is at a very high level. I was helped to solve all questions by Helen, who answered as quickly as possible, regardless of different time zones. I ordered the customization of the filter app for my shop and I additionally needed to solve the problem with metafield, everything was done promptly, clearly, exactly as I wanted. Thank you!

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