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Customer reviews: Pickup Delivery Date —Pickeasy

Develop by Logbase

Reviews (1,160)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of "Pickup Delivery Date —Pickeasy". They appreciate its functionality in streamlining local delivery and pickup processes, contributing valuable features to their operations. The standout feature most merchants notice is the exceptional customer service, which underlines their overall satisfaction with the app.

Key Strengths

  • Exceptional customer support with prompt responses and hands-on assistance through chat and Zoom calls.
  • User-friendly interface that simplifies managing local delivery and pickup settings.
  • Flexible customization options for scheduling and delivery preferences.
  • Reliable functionality and significant contributions to operational efficiency.
  • Highly recommended customer service team known for going above and beyond.

Common Concerns

  • Occasional bugs, such as issues with pickup options disappearing upon changing quantities.
  • Limitations in integrating certain features, like delivery dates on packing slips or Shop orders.
  • Interface could benefit from further refinement, though this is often subjective.
  • Concerns about initial app glitches, although these are usually resolved promptly by support.

Final Thoughts

Overall, "Pickup Delivery Date —Pickeasy" is well-received for its robust functionality and superior customer support. While some merchants face minor challenges and feature limitations, the support team diligently addresses these issues, thus enhancing the app's reliability and service experience. The app's ease of use and flexibility make it a valuable asset for businesses managing local delivery and pickup services.

Farmer's Daughter

Mar 20, 2025  on Shopify

Farhath manaz was very helpful and even came back to me when I had to leave for a few minutes, I was able to solve my programming problems. thank you

The Tart Tin

Mar 20, 2025  on Shopify

Setup a zoom call with Subiksha and he was great in helping me setup the PickEasy app with my Shopify store. He even helped me fix some layout issues to line up the checkout page. Very helpful support and highly recommend. Thanks Subiksha

Perry's Pork Rinds & Country Store

Mar 18, 2025  on Shopify

Febin was amazing and even during my 14 day free trial period he gave me the time and attention I needed in the middle of the night to get tasks completed like I had been a customer for years. This app is set up perfectly for our store that does once a month produce delivery locally in rural America but ships every other day of the year with our hundreds of other products. I appreciate everything and the ease and communication he provided.

TC's Fruit and Veg

Mar 18, 2025  on Shopify

Subiksha really helped me with the set up and it was clear and really helped our new online store be easily used by customers

Fuller Flowers

Mar 17, 2025  on Shopify

Subiksha was so helpful! She guided me through the set up and explained how to use the app. Great customer service, thank you!

Kubista Gastro GmbH

Mar 14, 2025  on Shopify

The app offers many customizations, especially for businesses with differing product availabilities (like bakeries). Jennifer helped us a lot in setting up the checkout process in our shop so customers have a smooth experience.

Fantastic Chocolate

Mar 07, 2025  on Shopify

Aravind and Manaz, were very helpful. They troubleshooted some issues related to displaying the time picker in Arabic language. i like the app so far. Will explore their other apps soon.

Nuthatch

Mar 06, 2025  on Shopify

This is a great app. Easy to use and the customer support is superior. I always get a response within 24 hours and the team will join a call with me to show me how to make any changes I cannot figure out on my own. Today Barath helped me fix my shipping rates in just 5 min. What a breeze!

The Tradition Begins

Mar 05, 2025  on Shopify

Jenifer was incredibly helpful and patient with all of my questions, not only finding solutions, but explaining the how's and why's behind setting up different functions. Wonderful customer service!

Tania's Party Rentals and Balloon Store

Mar 04, 2025  on Shopify

I had a fantastic experience with Barath via Zoom. The service was professional, efficient, and exceeded my expectations. He was friendly, knowledgeable.

Poh Heng Jewellery

Mar 04, 2025  on Shopify

Subiksha is awesome and extremely helpful and quickly setup a zoom call to help with my problem and problem was resolved instantly, thank you so much and great job to Subiksha!

The Tart Tin

Feb 27, 2025  on Shopify

Setup a zoom call with Manaz and he was great in helping me setup the PickEasy app with my Shopify store. He even helped me fix some layout issues to line up the checkout page. Very helpful support and highly recommend. Thanks Manaz

Sunfire & co

Feb 26, 2025  on Shopify

This app is great but my review is moreso for the Customer Service - 5 stars! Dhinakar was helping me and not only fixed my issue but was able to send me step-by-step instructions of how to enable certain features which made everything a lot easier. He was also kind and patient when I was explaining my issue. Great customer service! :)

Fresh-Food 2U

Feb 25, 2025  on Shopify

Excellent Customer Support !! I had a wierd issue come up and contacted support via chat. It was a code issue and cleaned up in less than 5 minutes. Total support call time in chat was about 15 minutes total. Color me impressed. UPDATE: I had to call again, and Jenifer helped me this time. These folks are just amazing.

Friendship Bakery

Feb 25, 2025  on Shopify

Subi was super helpful to walk me through this incredible app and make the set up very easy and user-friendly. They really thought of all the features - the product summery by due date is helpful for a bakery that bakes to order

Magnolia the Florist

Feb 21, 2025  on Shopify

Had an issue with delivery page, Barath sorted the issue out very quickly for us and got our site working again! Many thanks

Miami Bloom Flower

Feb 18, 2025  on Shopify

The up works as expect but still has place to grow, however support team is on place and ready to answer and help with any questions, special thanks to Manaz Logbase

Divine Flowers

Feb 14, 2025  on Shopify

Siva and Aravind offered me exceptional support and service regarding my Pickeasy issue. I am very grateful for their professionalism and assistance.

TSVIT

Feb 13, 2025  on Shopify

This is an excellent application with a multitude of important settings for those involved in local delivery. Of course, I’d love to further refine the interface, but that’s subjective – you can’t please everyone. What really stands out, though, is the incredible support. They communicate quickly and easily via chat and are also more than happy to help you over an online Zoom call. It’s simply unbelievable! A special shout-out goes to Manaz – you're an outstanding support!

BM Corner

Feb 12, 2025  on Shopify

Janani is great support, I can't thank her enough. She is dedicated, smart to support me to complete setup in Pickeasy and explain al the funtion in a clear and easy to understand. Thanks so much!

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