Unfortunately as with the one mobile app they change what is included in the price you join at and they take away features without communication. We were using this app for loyalty but just realised today that whilst we set up a loyalty page when we started this is no longer included in our subscription. this means our customers with loyalty points cannot track or spend them, go figure. Wait time for an answer of why this is no longer available without paying $49 more is one week. It looks like its time to move app and loyalty providers - If you offer a service you should fulfil that or communicate it, not doing so is not okay.

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

Just checking out some Loyalty programs, it appears this one is great! I spoke with Rosie in the chat and she answered all my questions and mentioned they were there 24/7 if I had any more questions! Top-notch so far!

So far, so good! I haven't used the app more than a few days, but so far the customer service has been great. There was an issue and they identified it right away. Now the app seems to be working and I can't wait to see how this helps my small business.

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

its easy to manage things on here except for when you have a external checkout like shiprocket checkout.

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers. If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription. I was robbed.

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.

it's a great app with greater support time including dear Jaxber. i recommend this app for starter members.