Great support team, but too many issues and unexpected costs We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment. What worked well: • Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved. • The Loyalty and Product Review features do their job – once configured, they seem stable. What didn’t work for us: • Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive. • The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account. • Web push was never really used. • SMS is not supported in Germany, which was disappointing. But the biggest pain point by far has been billing: • We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, . • Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back. • According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us. After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.

This support team has always been there when called upon. They always make sure that your issue is fully resolved and your system is at optimal performance. I am grateful for this type of support!

AiTrillion has honestly made running my store so much easier. I used to juggle different apps for emails, reviews, loyalty — now it’s all in one place and it actually works really well together. What I love most is the support team. They’re super friendly and quick to help whenever I have questions or get stuck. It really feels like they care and want you to succeed. If you’re looking for a simple way to manage your customer experience and marketing, I definitely recommend giving AiTrillion a try.

Lots of options to automate your customer interactions. Our main focus was the loyalty program but we have now started implementing the other features that are all included in the price. Great value tool and definitely recommended

Powerful Features & Excellent Support! We've been using AiTrillion for our store for a few months now, and it has truly streamlined our marketing efforts. The loyalty rewards, email automation, and product recommendation tools have helped boost customer engagement and repeat purchases significantly. What we appreciate most is the flexibility and depth of features it offers—plus the support team goes above and beyond to ensure everything works smoothly. It's a reliable platform for growing a Shopify store, and we’re extremely satisfied with the results so far. Highly recommend AiTrillion to any serious eCommerce brand!

The AiTrillion team helped us with custom integration and provided excellent development support throughout. Highly recommend for anyone looking to build a smooth membership experience, and we’re excited to try even more features soon!"

I am soooooo grateful for this meet up. it has changed the trajectory of my business within a few minutes. He was patient and helpful!

AiTrillion has been an absolute game-changer for our business. Their all-in-one platform has everything we need to engage and retain our customers—all under one roof! The email marketing tools are robust and easy to use, allowing us to create high-converting campaigns with ease. The workflow automation is incredibly powerful and has saved us countless hours by streamlining repetitive tasks. We especially love the smart popups, which have helped us capture more leads and boost conversions effortlessly. The customer account features enhance the user experience by giving our shoppers a seamless, personalized interface. And the announcement bar is perfect for promoting sales, special updates, or urgent messages in a clean, professional way. AiTrillion’s customer support team is responsive, knowledgeable, and always willing to help. If you're looking for a reliable, feature-rich marketing platform that actually drives results—look no further. Highly recommend AiTrillion to any business looking to take their loyalty strategy to the next level!

I recently started using AiTrillion to automate my rewards program, and I couldn’t be happier with the results. The platform seamlessly integrates my Shopify site with Instagram, which has made running my loyalty program smoother and more efficient than I could have imagined. What truly sets AiTrillion apart is their first-class customer service. From the start, the support team has been incredibly helpful and responsive, ensuring that the setup process was straightforward and stress-free. The integration itself was flawless, and the outcome matched my expectations perfectly. I’m thrilled with the functionality and ease of use so far, and I’m excited to explore more of what AiTrillion has to offer. If you’re looking for a reliable platform to automate your rewards program while maintaining a great connection with your customers, I’d highly recommend AiTrillion!

As an eCommerce store owner, I've tried several loyalty and rewards apps, but AiTrillion stands out as the most powerful and feature-packed solution on Shopify. The support team of the company is very helpful.