Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion. Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.

ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.

Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with refunding the incorrect charge and no reply.

First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly! Over all everything has been extremely easy to set up and I would highly recommend!

Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card Dont use this app beware

I recommend this app, especially because of its professional customer support, which always effectively resolves my issues.

THIS IS SCAM!!!!!!!! This app advertise free or 9$ and when you login to it, it charge you $29 USD without any trial term and it doesn't work , if you want to send sms you should pay another amount, that means you are paying $29 USD which means $40 CAD (ONE MONTH SHOPIFY SUBSCRIPTION) for nothing because you can send those utomation emails with shopify free too. Also, even the email test didn't work that means you paid $40 CAD for nothing. And when asked about the prices or anything else they told me if you don't like it you can uninstall it.

Amazing customer service. Super fast to respond and both helpful and cunning. Will choose one before their competitors like loox any day of the week.

the one，I really like the customer service for this program. All the questions I asked were answered, and they even made a special video to help me understand better. It's really great!lou is so kind!!!

This thing has it all - probably more than I need! A lot of it is really intuitive, but even if you find yourself stuck, the customer service is excellent. I had a question and was quickly helped by Rissa. Not only did Rissa sort out my issue, but also went above and beyond by delivering additional elements to me that I thought I'd have to go outside to another third party to get. I've just started delving into this app, but I'm looking forward to figuring out everything it can do!

I highly recommend the ONE app to anyone interested in updating their marketing plan. We started with them recently and I have been extremely pleased with their service. Their customer service has helped me anytime that I have questions about the app and they never hesitate to respond, no matter what time we reach out to them.

so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~

Rissa, my customer service rep. replied promptly and with an easy solution. Love One's service and the overall functionality of the app.

Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!

After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.