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Customer reviews: AiT Loyalty Review Email & SMS

Develop by AiTrillion

Reviews (258)

Overall rating
4.8

What Merchants Think

Overall, merchants have found "Ai Loyalty Rewards, Email, SMS" to be a valuable addition to their eCommerce operations. The app is especially praised for its ease of integration and comprehensive features that streamline loyalty programs and marketing efforts. Many users have highlighted the excellent customer service, which enhances their experience and ensures they can fully leverage the app’s capabilities.

Key Strengths

  • Easy integration with Shopify and user-friendly interface.
  • Comprehensive suite of tools for marketing, including email, SMS, and loyalty programs.
  • Outstanding customer service and support, with particular appreciation for the support team.
  • Effective in increasing customer engagement and repeat business.
  • Cost-effective, with many users finding it replaces multiple other apps.

Common Concerns

  • Pricing changes and perceived hidden costs have been a point of contention for some users.
  • Technical difficulties and unreliable support for trouble-shooting were noted in a few cases.
  • Some confusion regarding free versus paid features of the app.

Final Thoughts

"Ai Loyalty Rewards, Email, SMS" has garnered a largely positive reception from merchants who appreciate its functionality and customer support. While there are some concerns about pricing and technical issues, the app is generally seen as a powerful tool that can significantly enhance Shopify stores by consolidating essential marketing functions into a single platform.

Kawaji UK

Jun 12, 2025  on Shopify

Lots of options to automate your customer interactions. Our main focus was the loyalty program but we have now started implementing the other features that are all included in the price. Great value tool and definitely recommended

shahnaz.in

Jun 11, 2025  on Shopify

Powerful Features & Excellent Support! We've been using AiTrillion for our store for a few months now, and it has truly streamlined our marketing efforts. The loyalty rewards, email automation, and product recommendation tools have helped boost customer engagement and repeat purchases significantly. What we appreciate most is the flexibility and depth of features it offers—plus the support team goes above and beyond to ensure everything works smoothly. It's a reliable platform for growing a Shopify store, and we’re extremely satisfied with the results so far. Highly recommend AiTrillion to any serious eCommerce brand!

Two Brothers Organic Farms

Jun 02, 2025  on Shopify

The AiTrillion team helped us with custom integration and provided excellent development support throughout. Highly recommend for anyone looking to build a smooth membership experience, and we’re excited to try even more features soon!"

Faced by Jas

May 14, 2025  on Shopify

I am soooooo grateful for this meet up. it has changed the trajectory of my business within a few minutes. He was patient and helpful!

BOOSTIQ

May 12, 2025  on Shopify

AiTrillion has been an absolute game-changer for our business. Their all-in-one platform has everything we need to engage and retain our customers—all under one roof! The email marketing tools are robust and easy to use, allowing us to create high-converting campaigns with ease. The workflow automation is incredibly powerful and has saved us countless hours by streamlining repetitive tasks. We especially love the smart popups, which have helped us capture more leads and boost conversions effortlessly. The customer account features enhance the user experience by giving our shoppers a seamless, personalized interface. And the announcement bar is perfect for promoting sales, special updates, or urgent messages in a clean, professional way. AiTrillion’s customer support team is responsive, knowledgeable, and always willing to help. If you're looking for a reliable, feature-rich marketing platform that actually drives results—look no further. Highly recommend AiTrillion to any business looking to take their loyalty strategy to the next level!

Firepinkshop

Apr 23, 2025  on Shopify

I recently started using AiTrillion to automate my rewards program, and I couldn’t be happier with the results. The platform seamlessly integrates my Shopify site with Instagram, which has made running my loyalty program smoother and more efficient than I could have imagined. What truly sets AiTrillion apart is their first-class customer service. From the start, the support team has been incredibly helpful and responsive, ensuring that the setup process was straightforward and stress-free. The integration itself was flawless, and the outcome matched my expectations perfectly. I’m thrilled with the functionality and ease of use so far, and I’m excited to explore more of what AiTrillion has to offer. If you’re looking for a reliable platform to automate your rewards program while maintaining a great connection with your customers, I’d highly recommend AiTrillion!

Pandit.com

Mar 31, 2025  on Shopify

As an eCommerce store owner, I've tried several loyalty and rewards apps, but AiTrillion stands out as the most powerful and feature-packed solution on Shopify. The support team of the company is very helpful.

Modern & Heritage Jewellers

Mar 26, 2025  on Shopify

Just started using this app, and so far its the best around for the all in one app and service. The Support is great, fast and efficient. highly recommended to anyone looking to upgrade there store and customers experience. 5 Stars *****

Miller & Marc

Mar 10, 2025  on Shopify

AiTrillion is not just a great platform, but its support team is amazing. They’re always there when you need them, respond quickly, and genuinely care about helping you get the most out of the app. It’s hard to find such great support these days. Highly recommended!

Plant Friends Online

Feb 24, 2025  on Shopify

I installed this app and had a few questions about usage. Hritik and customer service team were very helpful and scheduled a call incredibly quickly, solved my queries and were incredibly knowledgeable. Would highly recommend customer service. The app itself is highly intuitive with each individual app working together. For us this eliminated the need for workarounds and other workflow patch ups compared to other individual apps. 10/10

Spark*l

Feb 18, 2025  on Shopify

AiTrillion is a wonderful platform with many different tools you need to run your business. We love that so many assets are located in one place and make it easy for us to accomplish multiple business goals under one platform such as E-mail & SMS marketing and promotional web design tools. We originally installed AiT for the expansive Loyalty Program which has been a great tool to us, but there are many other features within this App that will benefit your business. Plus, the customer support is very responsive and will lead you through any questions or set-up guides you need. 100% recommend to other Shopify users!

Le Aste di Sohà

Feb 15, 2025  on Shopify

We were amazed by the power of this app, and by the clarity and professionalism of the support team.

Nurture Handmade

Feb 07, 2025  on Shopify

I tried 5 other loyalty programs before I chose this one. This is what the other 5 should have been like. First, setup is super easy and it looks great on my site out of the box. Second, the AITrillion app has so many features at a great price that using it is a no-brainer. Third, the customer support is the best I've ever experienced. If you want tons of features on your site at a great price with even better customer support, give AITrillion a try.

Ilara Health Medications

Jan 26, 2025  on Shopify

The system was incredibly easy to integrate with our Shopify platform. The seamless setup process saved us a lot of time and effort. Most importantly, it has been a game-changer for driving our loyalty program. Our clients are more engaged than ever, and we’ve seen a noticeable increase in repeat business. Highly recommend their solution to any business looking to enhance customer loyalty and streamline operations!

h2o+

Jan 20, 2025  on Shopify

The best customer relation I ever seen. It is above all expectations. Their team is helping me to set up everything while we are under a lot of workload and it is a top-end support they are offering. The features feels unlimited and very well done. This app may be the number one on Shopify in a few years because of their ability to make such a great product, but more over with a perfect set up team wich is the key for ecommerce actors. Bravo !

ShopyUnivers

Jan 18, 2025  on Shopify

vraiment pas top, car tout est relié une façon tout payent alors que cest indiquer gratuit pour des parties de leur app, malheureusement Jai vue rien de gratuit a part le téléchargement de cette app.

Lazygirl Approved

Dec 25, 2024  on Shopify

They have everything you need to run a successful store. Their review and rewards features are fantastic, and have helped me get more sales. Every time I have a question, they are very quick to respond, and will set things up for me in minutes. I save so much time and money with their apps, I can't recommend them highly enough! I have tried using other apps and they don't compare. I definitely recommend using AI Trillion, it will improve your store and help your sanity!

YiEon

Dec 12, 2024  on Shopify

Great experience!! I will recommend all my friends in the business, i would like to express the deepest thank for specialist Reena, who really saved my life in solving my tons of problems!!!!

Zealution

Dec 09, 2024  on Shopify

Honestly half of the 1-star reviews are just complaining. Never recieved hidden charges, Im using their free plan as I scale, and their features are amazing for 45/month. Saved me about 4 apps all in this one software. very good

Mingl

Dec 09, 2024  on Shopify

I found it incredibly easy to set up and use. Its comprehensive tools feel like they were made to simplify my work, and I love how seamlessly everything integrates. I’m replacing my current email marketing platform with it and plan to use several modules to streamline my business. It’s exactly what I needed in one place!

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