Exceptional App and Incredible Support Team! We’ve been using AiTrillion on our Shopify store, and it’s been an outstanding experience from day one. The platform is impressively comprehensive, combining multiple powerful modules that work seamlessly together in a single application. The price is very reasonable, which we appreciate. We’re currently using Loyalty Rewards, Product Reviews, Customer Account, Product Recommendations, and Smart Popups. Each feature has exceeded expectations. The options and settings are thoughtfully designed, intuitive, and well-documented, making setup and customization a breeze. The included demo site and clear documentation make it even easier to get everything running smoothly. A special thank you to the support team, who have been fantastic to work with. They consistently go above and beyond, providing excellent written and verbal communication and even assisting with custom modifications to tailor the app perfectly for our needs. Their responsiveness, professionalism, and attention to detail are truly impressive. What truly distinguishes AiTrillion is the value it delivers. Instead of juggling multiple separate apps, AiTrillion provides an all-in-one solution that integrates beautifully across modules, saving both time and cost. We’re excited to expand into Email Marketing, Workflow Automation, SMS Marketing, and more as we continue to grow with the platform. AiTrillion has clearly been built with care, foresight, and the end user in mind. We highly recommend it to any Shopify store owner looking for a scalable, reliable, and feature-rich marketing and engagement platform backed by an exceptional support team.

I have only been using AITrillion for about a month now. The customer service has been stellar. I ran into a few issues when transferring my website from one company to another, but I scheduled a call and it was all worked out. I have had no issues so far.

We are using AITrillion mainly for the My Account page, and the experience has been excellent. The page is clean, fast, and highly customizable, giving our customers a smooth and modern dashboard to manage their orders, rewards, and account details. What makes the experience even better is their customer support team. They respond quickly, understand issues well, and provide clear solutions. Their support has made setup and customization much easier for us. Overall, AITrillion delivers a great My Account experience backed by reliable customer support. Highly recommended!

Great support. I needed some customization for the reviews on my store and the team was quick to respond and complete the request.

The team at AIT has been nothing short of exceptional. From Hritik to the entire technical support team, they have been incredibly responsive and responsible, addressing every query promptly during our initial onboarding. They took the time to understand our needs and requirements thoroughly and were transparent about what their software could deliver - no empty promises. When we engaged them to customize their software to meet our specific needs, they delivered on schedule and exactly as promised. The integration process was seamless and straightforward. The software itself is stable, reliable, and user-friendly, integrating effortlessly with Shopify Plus and Shopify POS. What truly sets AIT apart is that it’s an all-in-one platform offering a comprehensive suite of features - loyalty programs, rewards and reviews management, email marketing, and checkout extensions, all under one roof. Instead of juggling multiple apps, customer databases, and syncing tools, AIT provides a unified solution with real-time analytics presented on an intuitive dashboard for both our team and our customers. I would highly recommend giving AIT a try. The team has proven themselves to be more than just vendors, they’ve become trusted partners in our business journey.

AiTrillion has been a great solution for us — the team helped implement custom membership and affiliate features seamlessly, integrating them across multiple platforms we use. Everything was set up properly and works smoothly with our store operations. Excellent support and flexibility throughout the process!

Five Stars—Incredible App and Outstanding Support! I can’t say enough good things about AI Trillion! The app has so many features that really bring our Shopify store to life, from the affiliate program and site reviews to the rewards program and custom pop-ups; everything works seamlessly and looks great on the site. What really sets AI Trillion apart, though, is the amazing tech support. I worked with Sachin, who went above and beyond to walk me through every option and setting. He was patient and knowledgeable and made the entire process so much easier than I expected. The backend setup was incredibly intuitive, much smoother and more organized than other apps I’ve tried. Everything connected perfectly, and the functionality has been flawless so far. There are a lot of apps out there that make big promises, but AI Trillion actually delivers. Highly recommend it to anyone serious about building customer loyalty, engagement, and automation that really works.

App is very easy to use and has greatly helped us manage loyalty, email, and rewards seamlessly. Highly recommend!

Amazing! AiTrillion makes customer engagement seamless with its multiple features like loyalty programs and email marketing. Highly effective and easy to use!

I am very happy to work with AiTrillion. The support team are able to patiently and efficiently solve every problem I raise.they are very responsible and trustworthy.

We were searching for a platform that offers both robust features and reliable support, and AiTrillion delivers exactly that. What we value most is the platform’s versatility and the depth of its tools. The support team is also incredibly responsive and always willing to go the extra mile to make sure everything runs seamlessly. It’s a trustworthy solution for scaling a Shopify store, and we’re very pleased with the impact so far. AiTrillion is the perfect partner for eCommerce growth—we’re excited to keep scaling with them!

Working with Hritik from AiTrillion has been a fantastic experience! He's always available to answer my questions, patiently walks me through every step, and truly goes above and beyond to help. I really appreciate his support and quick responses which has made setting up my marketing tools so much easier. Highly recommended for anyone looking for reliable support!

I'm always impressed by how quickly the support team at aitrillion addresses questions and comes through to help. Genuinely grateful for their patience and timely assistance!

Fast support and happy to help tailor to our business needs. Impressed so far, looking forward to developing our Loyalty and Membership schemes further with the platform. Thanks to Sunny for quick and efficient customer service around support and with billing, too.

APP MOLTO BELLA, PER ME UN PO DIFFICILE DÀ USARE MA L’ASSISTENZA DI ATI É STATA DAVVERO PERFETTA, MI HA GUIDATO E REALIZZATO DELLE MIGLIORIE AL MIO SITO GRATUITAMENTE, APP SUPER CONSIGLIATA !

A FREE app is a "FREE app", else you mention that you have to pay to make use of the full set of features! So that should be the first red flag - if you spend some time going through all the reviews, you'll discover that payments will be required after some usage. The show-stopper for me was getting contacted by someone from support team on my personal Whatsapp from an unidentified Whatsapp number within seconds after installing the app, offering to provide support and assistance! It just felt wrong and I uninstalled the app after a couple of minutes. The app might have a ton of features, but something just didn't feel right for me personally.

Great support team, but too many issues and unexpected costs We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment. What worked well: • Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved. • The Loyalty and Product Review features do their job – once configured, they seem stable. What didn’t work for us: • Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive. • The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account. • Web push was never really used. • SMS is not supported in Germany, which was disappointing. But the biggest pain point by far has been billing: • We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, . • Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back. • According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us. After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.

This support team has always been there when called upon. They always make sure that your issue is fully resolved and your system is at optimal performance. I am grateful for this type of support!

AiTrillion has honestly made running my store so much easier. I used to juggle different apps for emails, reviews, loyalty — now it’s all in one place and it actually works really well together. What I love most is the support team. They’re super friendly and quick to help whenever I have questions or get stuck. It really feels like they care and want you to succeed. If you’re looking for a simple way to manage your customer experience and marketing, I definitely recommend giving AiTrillion a try.

Lots of options to automate your customer interactions. Our main focus was the loyalty program but we have now started implementing the other features that are all included in the price. Great value tool and definitely recommended