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Customer reviews: Ai Loyalty Program Membership

Develop by AiTrillion

Reviews (513)

Overall rating
4.7

What Merchants Think

Overall, merchants have found "Ai Loyalty Rewards, Email, SMS" to be a valuable addition to their eCommerce operations. The app is especially praised for its ease of integration and comprehensive features that streamline loyalty programs and marketing efforts. Many users have highlighted the excellent customer service, which enhances their experience and ensures they can fully leverage the app’s capabilities.

Key Strengths

  • Easy integration with Shopify and user-friendly interface.
  • Comprehensive suite of tools for marketing, including email, SMS, and loyalty programs.
  • Outstanding customer service and support, with particular appreciation for the support team.
  • Effective in increasing customer engagement and repeat business.
  • Cost-effective, with many users finding it replaces multiple other apps.

Common Concerns

  • Pricing changes and perceived hidden costs have been a point of contention for some users.
  • Technical difficulties and unreliable support for trouble-shooting were noted in a few cases.
  • Some confusion regarding free versus paid features of the app.

Final Thoughts

"Ai Loyalty Rewards, Email, SMS" has garnered a largely positive reception from merchants who appreciate its functionality and customer support. While there are some concerns about pricing and technical issues, the app is generally seen as a powerful tool that can significantly enhance Shopify stores by consolidating essential marketing functions into a single platform.

Miller & Marc

Mar 10, 2025  on Shopify

AiTrillion is not just a great platform, but its support team is amazing. They’re always there when you need them, respond quickly, and genuinely care about helping you get the most out of the app. It’s hard to find such great support these days. Highly recommended!

Plant Friends Online

Feb 24, 2025  on Shopify

I installed this app and had a few questions about usage. Hritik and customer service team were very helpful and scheduled a call incredibly quickly, solved my queries and were incredibly knowledgeable. Would highly recommend customer service. The app itself is highly intuitive with each individual app working together. For us this eliminated the need for workarounds and other workflow patch ups compared to other individual apps. 10/10

Spark*l

Feb 18, 2025  on Shopify

AiTrillion is a wonderful platform with many different tools you need to run your business. We love that so many assets are located in one place and make it easy for us to accomplish multiple business goals under one platform such as E-mail & SMS marketing and promotional web design tools. We originally installed AiT for the expansive Loyalty Program which has been a great tool to us, but there are many other features within this App that will benefit your business. Plus, the customer support is very responsive and will lead you through any questions or set-up guides you need. 100% recommend to other Shopify users!

Le Aste di Sohà

Feb 15, 2025  on Shopify

We were amazed by the power of this app, and by the clarity and professionalism of the support team.

Nurture Handmade

Feb 07, 2025  on Shopify

I tried 5 other loyalty programs before I chose this one. This is what the other 5 should have been like. First, setup is super easy and it looks great on my site out of the box. Second, the AITrillion app has so many features at a great price that using it is a no-brainer. Third, the customer support is the best I've ever experienced. If you want tons of features on your site at a great price with even better customer support, give AITrillion a try.

Ilara Health Medications

Jan 26, 2025  on Shopify

The system was incredibly easy to integrate with our Shopify platform. The seamless setup process saved us a lot of time and effort. Most importantly, it has been a game-changer for driving our loyalty program. Our clients are more engaged than ever, and we’ve seen a noticeable increase in repeat business. Highly recommend their solution to any business looking to enhance customer loyalty and streamline operations!

h2o+

Jan 20, 2025  on Shopify

The best customer relation I ever seen. It is above all expectations. Their team is helping me to set up everything while we are under a lot of workload and it is a top-end support they are offering. The features feels unlimited and very well done. This app may be the number one on Shopify in a few years because of their ability to make such a great product, but more over with a perfect set up team wich is the key for ecommerce actors. Bravo !

ShopyUnivers

Jan 18, 2025  on Shopify

vraiment pas top, car tout est relié une façon tout payent alors que cest indiquer gratuit pour des parties de leur app, malheureusement Jai vue rien de gratuit a part le téléchargement de cette app.

Lazygirl Approved

Dec 25, 2024  on Shopify

They have everything you need to run a successful store. Their review and rewards features are fantastic, and have helped me get more sales. Every time I have a question, they are very quick to respond, and will set things up for me in minutes. I save so much time and money with their apps, I can't recommend them highly enough! I have tried using other apps and they don't compare. I definitely recommend using AI Trillion, it will improve your store and help your sanity!

YiEon

Dec 12, 2024  on Shopify

Great experience!! I will recommend all my friends in the business, i would like to express the deepest thank for specialist Reena, who really saved my life in solving my tons of problems!!!!

Zealution

Dec 09, 2024  on Shopify

Honestly half of the 1-star reviews are just complaining. Never recieved hidden charges, Im using their free plan as I scale, and their features are amazing for 45/month. Saved me about 4 apps all in this one software. very good

Mingl

Dec 09, 2024  on Shopify

I found it incredibly easy to set up and use. Its comprehensive tools feel like they were made to simplify my work, and I love how seamlessly everything integrates. I’m replacing my current email marketing platform with it and plan to use several modules to streamline my business. It’s exactly what I needed in one place!

Wanmai Wok

Nov 11, 2024  on Shopify

Loyalty club is very easy to setup, very useful. Driving a good amount of traffic, sales, boosting conversions. Support is here whenever you need them, helping with setting up, problem solving, knoweladge transfering. 5/5 from me! Keep up a good work!

Utoppa

Nov 05, 2024  on Shopify

AiTrillion has truly transformed our Shopify store's marketing and customer engagement! The app is incredibly user-friendly and integrates seamlessly with our store. We love how it consolidates all essential marketing tools, from email campaigns to loyalty programs, into one platform. The customer segmentation and analytics features have provided us with valuable insights, allowing us to tailor our marketing strategies effectively. The customer support is top-notch, always responsive and ready to help with any queries. AiTrillion has made managing our marketing efforts so much easier and more efficient. Highly recommend this app to any Shopify store looking to boost their marketing efforts and increase customer retention!

Grow Time Garden Supply

Nov 02, 2024  on Shopify

Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….

Adlib Clothing

Oct 15, 2024  on Shopify

We just finished installing AiTrillion on our Shopify store. The loyalty program was very easy to set up -- the interface is intuitive and the support team was incredibly helpful when I hit a few stumbling blocks. AiTrillion helped me build a great landing page too! We have used another email marketing service for years and were nervous to switch everything to AiTrillion, but we decided to give it a shot. It was easy to export our contacts, and the email builder was intuitive and would be familiar to anyone who has used an email marketing builder before. Our first campaign went off without a hitch, and we are thrilled to have everything in one place. We are looking forward to using AiTrillion's analytics as we go forward, and we are really excited to start building our workflows to engage our loyalty customers. Our experience has been 10/10 so far, and we are grateful for the friendly, timely, expert customer support provided by Hritik, Ankit and Reena. A top notch team!

EG-Cosmetics.co.uk

Oct 06, 2024  on Shopify

I'm a total technophobe, don't know how to use apps, or anything like that. Reema talked me through everything and was very patient, understanding and helpful. Would highly recommend her to anyone. Service so far has been brilliant. Thank you

Prize Pop

Sep 30, 2024  on Shopify

I recently had the pleasure of interacting with Reena from the AiTrillion team. I needed assistance configuring the membership app, and Reena went above and beyond by offering to configure it for us based on our specific requirements. Her support was prompt, professional, and incredibly helpful. Highly recommend AiTrillion for their excellent customer service.

OCEANSMALLS

Sep 29, 2024  on Shopify

After a very bad experience with another developer, I turned to the AIT team. In a very short time, they revamped and turned our website from a dull and stagnant site into a vibrant, entertaining, and easy to navigate shop. As an online store owner, for years we have struggled to keep track of all the costly and multiple applications we needed to effectively and efficiently run our marketing promotions. Then I met Rhitik and he and his team at AITrillion have completely transformed our marketing strategy and experience through their unified modular suites of applications that deliver exceptional results. Customer support is excellent and my experience with the members of the AIT team has been both enjoyable and professional. I highly recommend AIT. Simon W USA

KaraMarie

Sep 15, 2024  on Shopify

The support team has been very responsive to my questions and help me with individual requests that go above and beyond the features of the app.

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