We were searching for a platform that offers both robust features and reliable support, and AiTrillion delivers exactly that. What we value most is the platform’s versatility and the depth of its tools. The support team is also incredibly responsive and always willing to go the extra mile to make sure everything runs seamlessly. It’s a trustworthy solution for scaling a Shopify store, and we’re very pleased with the impact so far. AiTrillion is the perfect partner for eCommerce growth—we’re excited to keep scaling with them!

Working with Hritik from AiTrillion has been a fantastic experience! He's always available to answer my questions, patiently walks me through every step, and truly goes above and beyond to help. I really appreciate his support and quick responses which has made setting up my marketing tools so much easier. Highly recommended for anyone looking for reliable support!

Fast support and happy to help tailor to our business needs. Impressed so far, looking forward to developing our Loyalty and Membership schemes further with the platform. Thanks to Sunny for quick and efficient customer service around support and with billing, too.

APP MOLTO BELLA, PER ME UN PO DIFFICILE DÀ USARE MA L’ASSISTENZA DI ATI É STATA DAVVERO PERFETTA, MI HA GUIDATO E REALIZZATO DELLE MIGLIORIE AL MIO SITO GRATUITAMENTE, APP SUPER CONSIGLIATA !

A FREE app is a "FREE app", else you mention that you have to pay to make use of the full set of features! So that should be the first red flag - if you spend some time going through all the reviews, you'll discover that payments will be required after some usage. The show-stopper for me was getting contacted by someone from support team on my personal Whatsapp from an unidentified Whatsapp number within seconds after installing the app, offering to provide support and assistance! It just felt wrong and I uninstalled the app after a couple of minutes. The app might have a ton of features, but something just didn't feel right for me personally.

Great support team, but too many issues and unexpected costs We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment. What worked well: • Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved. • The Loyalty and Product Review features do their job – once configured, they seem stable. What didn’t work for us: • Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive. • The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account. • Web push was never really used. • SMS is not supported in Germany, which was disappointing. But the biggest pain point by far has been billing: • We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, . • Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back. • According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us. After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.

This support team has always been there when called upon. They always make sure that your issue is fully resolved and your system is at optimal performance. I am grateful for this type of support!

AiTrillion has honestly made running my store so much easier. I used to juggle different apps for emails, reviews, loyalty — now it’s all in one place and it actually works really well together. What I love most is the support team. They’re super friendly and quick to help whenever I have questions or get stuck. It really feels like they care and want you to succeed. If you’re looking for a simple way to manage your customer experience and marketing, I definitely recommend giving AiTrillion a try.

Lots of options to automate your customer interactions. Our main focus was the loyalty program but we have now started implementing the other features that are all included in the price. Great value tool and definitely recommended

Powerful Features & Excellent Support! We've been using AiTrillion for our store for a few months now, and it has truly streamlined our marketing efforts. The loyalty rewards, email automation, and product recommendation tools have helped boost customer engagement and repeat purchases significantly. What we appreciate most is the flexibility and depth of features it offers—plus the support team goes above and beyond to ensure everything works smoothly. It's a reliable platform for growing a Shopify store, and we’re extremely satisfied with the results so far. Highly recommend AiTrillion to any serious eCommerce brand!