The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory. Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally. I am actively looking for other applications with less dodgy behaviour.

When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.

Rosie has always been extremely helpful and quick to look into any matter or concern that I've had through out this entire process. She seems to be very knowledgeable in how to implement all necessary and recommended features. I recommend using this app!

Very grateful for the help from Ellie, her responses are very quick and she's ready to help you tackle any issues that arise while getting your store set-up. She also acknowledges bugs in the app and is eager to note what needs to be improved on.

Ich möchte mich herzlich bei Rosie bedanken. Sie hat mir wirklich sehr geholfen und stand mir jederzeit kompetent und freundlich zur Seite. Ihre Unterstützung war außergewöhnlich – Rosie ist einfach die Beste!

I recently implemented OneLoyalty, and the setup process was smooth and straightforward. Whenever I had questions, the support team responded quickly and helpfully. Since my store is bilingual (Arabic/English), I was pleased to see that the customer-facing widget already includes translations. While the translation isn’t perfect and lacks proper RTL support, it’s still functional. I’m confident future updates will improve this even further. At the moment, I’m on the free plan, but I’m planning to upgrade to the Growth Plan soon. Overall, highly recommended! Special thanks to Zoey and Rosie

Utilisateur Français, j'ai changé de programme fidélité pour oneloyalty. Je suis super content de cette app

It's a great team and Rosie is really great and kind and helped me with a lot of things and was very responsive and overall it's a great team and OneLoyalty is a lovely loyalty program

One of the most popular loyalty program app that can be used both for engagement and sale by offer customers points. We do really recommend this highly.

A equipa do atendimento ao cliente é prestativa, atenciosos e comprometidos em ajudar, continuação de um trabalho excelente, eu desejo a vocês.

Great support by Rosie from the OneLoyalty support team! As a new business owner, her assistance made it easier to setup.

Unfortunately as with the one mobile app they change what is included in the price you join at and they take away features without communication. We were using this app for loyalty but just realised today that whilst we set up a loyalty page when we started this is no longer included in our subscription. this means our customers with loyalty points cannot track or spend them, go figure. Wait time for an answer of why this is no longer available without paying $49 more is one week. It looks like its time to move app and loyalty providers - If you offer a service you should fulfil that or communicate it, not doing so is not okay.

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

Just checking out some Loyalty programs, it appears this one is great! I spoke with Rosie in the chat and she answered all my questions and mentioned they were there 24/7 if I had any more questions! Top-notch so far!

So far, so good! I haven't used the app more than a few days, but so far the customer service has been great. There was an issue and they identified it right away. Now the app seems to be working and I can't wait to see how this helps my small business.

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

its easy to manage things on here except for when you have a external checkout like shiprocket checkout.

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers. If you're going to have automatic payments, you can atleast automatically upgrade me to other plans when you meet the payment threshold for those plans. I would've gotten 20x the value just buying the $49 subscription. I was robbed.

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.