OneLoyalty App Review: Features, Pros & Cons for Shopify

Customer reviews: OneLoyalty: Loyalty & Rewards

OneLoyalty is a Shopify app designed to help businesses boost customer retention with customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (120)

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What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
Easy setup and user-friendly interface.
Wide range of features, making it versatile for various business needs.
Ability to integrate rewards across different platforms (mobile app, POS, online store).
Free plan available with extensive features.

Common Concerns

Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
Lack of communication regarding the changes in pricing structure and feature availability.
Concerns over the potential impact on customer experience due to third-party dependencies.
Restricted customizations, particularly with certain features relegated to more expensive plans.
Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

بهارات و عطارة السعيد

Dec 04, 2025 on Shopify

special thanks for Rosie and her team for helping me in a very short time , great work keep it up

Calla Vie Boutique

Dec 01, 2025 on Shopify

Everyone has been great to work with at OneMobile. Very easy setup and detailed. Rosie is amazing!

A Life In Labor Shop | Digital Birth & Baby Resources for Empowered Moms

Nov 16, 2025 on Shopify

Response time was absolutely incredible when I reached out to support. Blown away, honestly.

Elite Urban

Nov 06, 2025 on Shopify

Great customer support thank you

Bona Fide Fashion

Nov 05, 2025 on Shopify

Rosie has always been extremely helpful and quick to look into any matter or concern that I've had through out this entire process. She seems to be very knowledgeable in how to implement all necessary and recommended features. I recommend using this app!

Hylunia Skincare

Nov 05, 2025 on Shopify

Rean from One Mobile Team was super friendly and expertly helpful!

LYLAS Boutique

Oct 28, 2025 on Shopify

Very grateful for the help from Ellie, her responses are very quick and she's ready to help you tackle any issues that arise while getting your store set-up. She also acknowledges bugs in the app and is eager to note what needs to be improved on.

VogDUO

Oct 27, 2025 on Shopify

Great support!

GizmoGlow

Oct 24, 2025 on Shopify

Amazing

Irawo Beauty

Oct 13, 2025 on Shopify

Love it, very easy to set up and support is amazing. Thank you!!

4Pets

Oct 06, 2025 on Shopify

Great app! Very useful :)

BLACK ELIXIR - Maison de Parfum

Oct 02, 2025 on Shopify

Ich möchte mich herzlich bei Rosie bedanken. Sie hat mir wirklich sehr geholfen und stand mir jederzeit kompetent und freundlich zur Seite. Ihre Unterstützung war außergewöhnlich – Rosie ist einfach die Beste!

Vanity Pharma

Sep 29, 2025 on Shopify

I recently implemented OneLoyalty, and the setup process was smooth and straightforward. Whenever I had questions, the support team responded quickly and helpfully. Since my store is bilingual (Arabic/English), I was pleased to see that the customer-facing widget already includes translations. While the translation isn’t perfect and lacks proper RTL support, it’s still functional. I’m confident future updates will improve this even further. At the moment, I’m on the free plan, but I’m planning to upgrade to the Growth Plan soon. Overall, highly recommended! Special thanks to Zoey and Rosie

Herbeevor

Sep 11, 2025 on Shopify

Utilisateur Français, j'ai changé de programme fidélité pour oneloyalty. Je suis super content de cette app

H&D Shop

Sep 10, 2025 on Shopify

It's a great team and Rosie is really great and kind and helped me with a lot of things and was very responsive and overall it's a great team and OneLoyalty is a lovely loyalty program

EASTSIDE

Jul 03, 2025 on Shopify

great support team instant resolution

Inspired Hobby

Jun 10, 2025 on Shopify

Very good application. Easy setup and quickly respond support. Thank you.

EVRNABI

May 16, 2025 on Shopify

Great support by Rosie from the OneLoyalty support team! As a new business owner, her assistance made it easier to setup.

mediaTITANS

Apr 23, 2025 on Shopify

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Munilu

Apr 17, 2025 on Shopify

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!