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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by FireGroup

OneLoyalty is a Shopify app designed to help businesses boost customer retention with customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (103)

Overall rating
4.6

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

EASTSIDE

Jul 03, 2025  on Shopify

great support team instant resolution

Inspired Hobby

Jun 10, 2025  on Shopify

Very good application. Easy setup and quickly respond support. Thank you.

EVRNABI

May 16, 2025  on Shopify

Great support by Rosie from the OneLoyalty support team! As a new business owner, her assistance made it easier to setup.

mediaTITANS

Apr 23, 2025  on Shopify

Anais your support was outstanding - you are a credit to the team. The final steps can be a little tricky but you have a steady hand. Joe

Munilu

Apr 17, 2025  on Shopify

Thanks a lot for Rosie from OneLoyalty Team, she had been very kind, helpful and professional answering my inquiries regarding using the app, and suggesting clear and useful functions, thank you!

stiXXie

Mar 31, 2025  on Shopify

Vielen Dank an Lillah, sie hat mir sehr freundlich, schnell und komptetent Auskunft erteilt. ;-))

Orion Interiors

Mar 13, 2025  on Shopify

Great Service! Always there to help! 5 star

Juliet & Martin's toy store

Mar 05, 2025  on Shopify

有些设置可以更灵活,比如显示框大小,形状

Game Crave Tournament Store

Feb 25, 2025  on Shopify

Just checking out some Loyalty programs, it appears this one is great! I spoke with Rosie in the chat and she answered all my questions and mentioned they were there 24/7 if I had any more questions! Top-notch so far!

Divine Light Codes

Feb 13, 2025  on Shopify

So far, so good! I haven't used the app more than a few days, but so far the customer service has been great. There was an issue and they identified it right away. Now the app seems to be working and I can't wait to see how this helps my small business.

Just Right Carpet cleaning SC

Feb 10, 2025  on Shopify

Awesome service the best customer service

Manufrance

Feb 07, 2025  on Shopify

très bon suivi et bonnes explications pour nous aider.

Fantasy Nails

Feb 03, 2025  on Shopify

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

GlitterWicks

Jan 20, 2025  on Shopify

Easily transferrable. Very easy to use.

Lili Vibe Company

Jan 19, 2025  on Shopify

VERY HELPFUL AND FAST!!!

flanesyfresones

Jan 14, 2025  on Shopify

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.

Geographical Norway

Jan 13, 2025  on Shopify

perfect

VEA By Keys

Jan 05, 2025  on Shopify

Prestige Pearls

Jan 02, 2025  on Shopify

it's a great app with greater support time including dear Jaxber. i recommend this app for starter members.

All About Me

Jan 01, 2025  on Shopify

Jaxber was so helpful and fixed our apps problem quickly!

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