Reviews: OneLoyalty: Loyalty & Rewards

Customer reviews: OneLoyalty: Loyalty & Rewards

Reviews (129)

Overall rating

4.8

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What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
Easy setup and user-friendly interface.
Wide range of features, making it versatile for various business needs.
Ability to integrate rewards across different platforms (mobile app, POS, online store).
Free plan available with extensive features.

Common Concerns

Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
Lack of communication regarding the changes in pricing structure and feature availability.
Concerns over the potential impact on customer experience due to third-party dependencies.
Restricted customizations, particularly with certain features relegated to more expensive plans.
Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

The Foalyard

Jul 21, 2024 on Shopify

Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all. UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify. Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical. Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use. I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming... As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.