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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (134)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Sincerely Ginger Jewelry

Sep 04, 2024  on Shopify

I just uploaded the app. I tried 3 other apps, but they were very confusing and involved too many steps. OneLoyalty is streamlined and connects effortlessly.

ASAAA

Sep 04, 2024  on Shopify

Free app with unlimited features and best loyalty program, thanks ELLIE for helping me to done all process.

MelMarie Skin Care

Sep 02, 2024  on Shopify

The app has been great so far. It looks good and matches our website, and the customer support has been amazing! Miley helped us integrate our current rewards members onto this app, and she was very helpful!

Good Vibes By Linda

Aug 20, 2024  on Shopify

Very pleased with this service so far. I love that whenever I have a question or need assistance with setting something up, that Rosie and Dante have been very quick and efficient at whatever the question or task is.

Hushhealth.co.uk

Aug 15, 2024  on Shopify

I would recommend this app, its the first one I have used and became a little confused, started a chat with Miley and was sorted out in no time, very helpful and patient with me. The App is great, it does exactly what it says it does. Thank you

LumiEternal

Aug 15, 2024  on Shopify

ottimo supporto e qualità dell'app mostruosamente alta, essendo un'app nuova ci sono delle funzionalità da sviluppare, ma sono sicuro che andranno sempre meglio!

Sithael

Aug 15, 2024  on Shopify

Muy buena app, me fascina que sea gratis y con tan buenas opciones de configuración. Agregaría un par de opciones adicionales de descuentos, regalos y un par de cosas, pero es genial en general, y ahora incorporaron una ruleta de juegos para incentivar a mis clientes a ingresar a mi página! Además, Rosie de servicio al cliente me ayudó con la configuración y ahora se ve perfecta en mi página, su atención al cliente es perfecta!

Jolly Nose

Aug 10, 2024  on Shopify

A great app, easy to use. A lot of features for a free app! I had some questions and used the live chat – I spoke with Emily who was incredibly helpful and explained how to get the most out of all the features. 10/10

Stellar Gel

Aug 09, 2024  on Shopify

Dante was incredibly responsive—definitely deserves 5 stars! I suggested an idea to allow redeeming points to combine product discounts and order discounts, so reward codes can be used alongside existing discounts in my Shopify store. Essentially, it would turn loyalty rewards into a gift card (cash) for customers that can be used anytime. This feature is not just important for me, but for other fellow business owners who are using this app as well. I hope they implement it soon!

Shyra Fashion

Aug 08, 2024  on Shopify

I was blown away by OneLoyalty! Before I even decided to install the app, Rosie from OneLoyalty reached out to help me set it up—talk about service! Rosie, you rock! Can't wait to get started with OneLoyalty. Thanks for the awesome support!

EverybodyLovesLakyra

Aug 07, 2024  on Shopify

This free app does exactly what I need it to do and I'm hoping it'll ensure my customers come back for more of my products. Either way, this is a great app for new business owners. And shoutout to Rosie. She's a sweetheart.

Regal Gems Jewellery Co.

Aug 07, 2024  on Shopify

10/10 would recommend. The team's working on a lot of features and the customer service is totally on point and very responsive!!

Pan Ocean Singapore - Sea Through Us

Aug 05, 2024  on Shopify

great customer service, free to use, feature is comprehensive, hope it remain free forever. attended by Rosie and Ellie, they are awesome.

Liv + Roo

Aug 01, 2024  on Shopify

Such a great app! Love that it's free and has such great features. Also, customer service is amazing. The rep responded super fast and was super helpful over chat!

Spawear

Jul 31, 2024  on Shopify

To nie aplikacja, to cudo! Fenomenalna aplikacja, z całego serca polecam. Właśnie tego potrzebował mój sklep internetowy! Mnóstwo funkcji, bardzo intuicyjne menu. Brak słów, jest taka wspaniała! A to nie wszystko. Obsługa klienta na najwyższym poziomie. Jeśli traficie na Rosie to na pewno wam pomoże, nie ma dla niej rzeczy niemożliwych! Polecam z całego serca aplikację i pamiętajcie - warto rozmawiać jak macie problem!

The Helpful Pet Shop

Jul 29, 2024  on Shopify

Emily from OneLoyalty Team was lovely to talk with. She was very speedy with her replies and helped us decide on the next steps for our loyalty program and the best rewards to include based on our business needs

Frokenbroms Soulcare & Wellness

Jul 27, 2024  on Shopify

Very friendly and quick response while setting up this app ,got help with some small adjustments I wanted to do. Feels like there will be a good support ready to help whenever I need :-)

Woodbests

Jul 25, 2024  on Shopify

Thanks to Dante from Oneloyalty, he (she) gave me a lot of help and helped me solve the difficulties in setting up. Thanks.

Savings Budget

Jul 24, 2024  on Shopify

They were really great to work with. Ellie was able to immediately locate my issue on shopify and correct it for me. I was so amazed about their quick service to resolve an issue. They also went above and beyond to make sure their reward program was working correctly on my site. I would highly recommend.

The Foalyard

Jul 21, 2024  on Shopify

Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all. UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify. Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical. Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use. I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming... As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.

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