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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (129)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

1everest

Jul 03, 2024  on Shopify

Contacted me to assist in setting up and answered all my questions. I think the App is great and gives all the things I need to incetivise and engage with my customers. Amazing product and unbelievably if´s free

Back Four

Jun 18, 2024  on Shopify

So far the app has been straightforward to set up, I'll have to wait and see how the functionality works over time. I had a suggestion for Rosie in Support, and she was very helpful !

Retail Galore Store

Jun 17, 2024  on Shopify

I have recently been reviewing OneLoyalty App for my Shopify store, and encountered a very "pleasant" surprise from one of the representatives of OneLoyalty! Before I could even decide to implement the App, Rosie from One Loyalty emailed me to offer her help and assistance with getting this program installed for me! WOW! This floored me and has never happened before! I will most DEFINITELY be using OneLoyalty soon, as Rosie is an outstanding example of how great customer service is really suppose to be!! Thanks again OneLoyalty, and Thank YOU Rosie for your email and kind offer to assist me. Outstanding! Very pleased and happy!

Bandletic

Jun 12, 2024  on Shopify

Ellie's service is very good and in place. The content of this app is also very rich and easy to use.

Beach Bum Beards Care

Jun 09, 2024  on Shopify

Just downloaded the app and have found it to be very easy to set up. I had no problems getting everything the way i wanted it. I even accidently clicked the customer support button and got connected with Emily. Emily was able to see that I was customizing my widget for the website and even went out of her way to find the exact color code I needed to get the widget to match my website. Outstanding customer service and already looking forward to using this app.

Gymlifezone

Jun 04, 2024  on Shopify

Ellie is the best supported me through the whole setup process. made it so smooth and easy. highly recommend this app and the customer support it comes with

Hi Tech xyz

May 27, 2024  on Shopify

"I've been using this app for now, and it has exceeded my expectations. The user interface is intuitive and clean, making it easy to navigate. I love the range of features, especially , which has made my daily routine much more efficient. The performance is smooth with no noticeable bugs or crashes. Highly recommend this app to anyone looking for. Keep up the great work!" The customer support was awesome they responded very fast and resolved my problem.

Balık Ye

May 22, 2024  on Shopify

customer service is really good. I haven't fully used the app yet, but their support is very. good. I especially thank Ellie and Jaxber, they are very friendly and helpful.

Mirooo Fashions

May 16, 2024  on Shopify

Another absolutely amazing experience with the absolute best customer service and support I have ever come across. The response was lightning swift, and the support person (Ellie) stayed with me and guided me from beginning to end. This company, Ellie, and their entire staff deserve more than a five (5) stars rating!!!

Zavana

May 15, 2024  on Shopify

One mobile + OneLoyalty = More profit. Thank you so much for the onecommerce team best support ever. It’s like they are not sleeping just to help you.

Pro Vapor

May 07, 2024  on Shopify

Customer service was excellent, i Spoke to Jaxber who was very helpful and answered all my questions promptly and profeesionally. Very Impresssed

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