As we had exceeded the 100 free 'active customers' (not orders) we were required to select a subscription plan to avoid the app being disabled, which was fine as we were happy with it up until this point. But during this subscription plan process it stated that we had to 'approve' a $3,000.00 amount they could potentially charge up to automatically from that point forward. While we were extremely ALARMED by this significant sum it REQUIRED us to approve just to select their cheapest plan, the popup window said we would be able to amend it in the plan settings afterwards, so we reluctantly went ahead and approved it in order to activate the necessary subscription. When we immediately went to lower that amount to something more reasonable, like a $30 limit, we were HORRIFIED to discover that it will NOT allow you to set an amount lower than $3,000.00 ! After urgently raising this issue with the app developer, and pointing out to them that the 'active customer' metric has absolutely no relation to actual paid orders being made, meaning any successful marketing drive we make to bring more visitors to our shop and encourage them to register as customers, could result in us being exposed to crippling fees AUTOMATICALLY charged by their app regardless of whether we had even made anything like the sort of paid sales which would allow us to cover these costs, their response was this: 1 - 'Sorry, but this billing method works for us' 2- 'Maybe if you disable that particular feature you're using it for it would count less customers as active' 3 - 'Trust us' After a lengthy back and forth where I explained the problem and why a vague 'active customer' metric is not useful, nor relevant to a shop's justification for spending on an app's fees, whereas actual orders would be, and stating that a 'Trust me, bro' answer to what is a potential $3,000.00 liability is not acceptable, they ended up just saying we can export our data and install a different app. Which is what we're now doing.

Je suis en train d'installer l'application, pour le moment tres bon retour du service client. Merci Jaxber ; )

OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand. One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank. If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.

GIANT unjustifiable price increase. This app had lots of reviews because it had a free plan that worked. It was super minimal. Now they want to charge $29+ a month for the same MINIMAL feature app. Just download another one. There isn't much branding options. No editing of emails or email reminders. Literally no actual valuable and needed insights whatsoever. This app was great free but it isn't worth it as a paid app. There are a number of other paid loyalty apps that are worth paying for because they provide actual features. They kinda are off their rocker to think they can charge more than other apps and provide the bare minimum of any other loyalty app. If they added robust features and analytics I would have stayed and paid but it's wild to pay that for no features whatsoever.

Hi, I had great support from Rosie and after having reviewed the app during the setup, it seems really promising.

I just started to set up OneLoyalty when Dante reached out and offered his help to set up business specific settings. Excellent costumer service, I am looking forward to work together!

rosie has been so very helpful guiding me through the process of my app applications and advising me every set of the way. The process has been swift and painless and the communication has been spot on! thank you Rosie!

Rosie from the OneLoyal team has been excellent support in helping me get my Oneloyalty app set up.

Ellie was a great help to me when I signed into the app, she was there to give me guidance and explain a little about the app and how it used. I valued the advice that was given and look forward to learning more about this app so I can make the best use of it in my store.

Very good onboarding experience, the process was smooth and well-organized. The team was very responsive and available to answer all my questions, which made me feel comfortable right from the start. I highly recommend it!

Rosie did super kind support to my concerns. Super easy to use. Supporting Japanese is very helpful. Thanks.

It is completely unreasonable to charge your customers $399 a month in order to change the text within the storefront widget. This is a basic customisation that should be available in at least all of the paid plans. There was no communication that paid tiers were even introduced into the app. When we installed the app it was free.

App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.

I’m using OneLoyalty for my business, and I’m beyond impressed with their customer service. The team is incredibly responsive and helpful, addressing any questions or issues with speed and professionalism. They made the setup process smooth and offered personalized support to ensure everything was working perfectly for my needs. I highly recommend OneLoyalty to any business looking for a reliable loyalty program with exceptional customer support!

Fast responsive app with great features. Great customer support from Rosie from OneLoyalty Team with super fast responses. Highly recommend.

Estaba buscando una aplicación para dar recompensas a los clientes y esta hace exactamente lo que quería y más. Además el servicio de atención al cliente es muy eficiente y atento. 100% recomendado

I am really enjoying this app so far. Everything is easy to set up. When I did have a question, Emily responded very quickly, and answered my questions. She was very kind and professional! I highly recommend this app!

Rosie from OneLoyalty Team was very helpful and helped me add my widget to my store with an ease! I'm so thankful for this app. Now I can show my sweet customers how much I appreciate their support with my business and give back to them :)

I just uploaded the app. I tried 3 other apps, but they were very confusing and involved too many steps. OneLoyalty is streamlined and connects effortlessly.

Free app with unlimited features and best loyalty program, thanks ELLIE for helping me to done all process.