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Customer reviews: Webkul MultiVendor Marketplace

Reviews (361)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

SPICE CELL

Jun 04, 2025  on Shopify

Absolutely Fantastic Multivendor Marketplace App! We've tried a number of marketplace solutions, but this app stands out as the real deal. The features are powerful, scalable, and well-integrated with Shopify — exactly what we needed to turn our store into a full-fledged multivendor platform. But what really makes it exceptional is the incredible support team — especially Mr. Asim Hashmi, who went above and beyond for us. Every question was answered with clarity, every issue handled with care, and customizations were guided with genuine expertise. If you're building a serious multivendor store on Shopify, this is the app to go with. Hats off to the team and Mr. Asim — you've earned a long-term customer.

curaselects

May 27, 2025  on Shopify

First time using a MultiVendorApp and truly i find the app is a great functional platform for marketplace to use. And the fact that their software continuously strive for better enhancement user-interface and provide practical functions to sellers for easy management of their e-store. Thumbs up to the team! Also the support team has been helpful, and particularly Shipra whom has been patiently guided me through the platform eventhough she has already provided me the tutorial videos and links for my own reading. Thank you and i'm sure my team will also benefit from the support of Webkul support team!

REEF8

May 27, 2025  on Shopify

I was need add a audio player to the seller profile page, the customer support just did the whole work for me in the profile collection, and do a very well job for me. absolutely good customer service. and this app can do a lot function more then i thought.

ELC Toys

May 23, 2025  on Shopify

This app works exactly as expected and is easy to use. The support team is responsive, helpful, and truly goes above and beyond.

BeVokal

May 22, 2025  on Shopify

We’ve been using the MultiVendor Marketplace app for our platform, BeVokal, and it's been a game-changer in managing multiple sellers under one roof. What stands out most is their exceptional support team — always quick to respond and genuinely helpful. We’ve had a few setup challenges and custom use cases, and every time, their team resolved our issues within hours, not days. That kind of responsiveness is rare and deeply appreciated, especially when running a growing marketplace. The app itself is feature-rich, intuitive, and works well even with custom storefront setups. From vendor dashboards to commission management and product approvals — everything feels well thought out. We also love how scalable the app is. As a platform supporting homegrown Indian brands, we needed flexibility and reliability — and this app delivered on both fronts.

Medilab Marketplace

May 19, 2025  on Shopify

Great App with Excellent Support We've been using the Webkul Multi Vendor Marketplace app for our Shopify store and it’s packed with features. The flexibility it offers for commission settings, seller management, and shipping logic is outstanding. Most importantly, their support team is responsive and helpful, guiding us through every setup step. Highly recommended for anyone building a serious multi-vendor marketplace.

More Than Soles

May 13, 2025  on Shopify

Marketplace in early development stage but so far we're very satisfied with the features and level of support available

Luxe Jeewan

May 12, 2025  on Shopify

This app is awesome and helping me to fulfill my dream to make huge marketplace and support local vendors. thank you

Tomorna

May 01, 2025  on Shopify

Great support team, who is dedicated to the complaints, even if the chat missed they are keen to solve and update

Djolie

Apr 27, 2025  on Shopify

No one here for the weekend to help .. A very bad experience for any one of you current and future clients . I'll try another multivendors app .

Electrical Trader

Apr 11, 2025  on Shopify

This app is incredibly customizable - you can adjust pretty much everything to match whatever your store needs. The customer support is also super reliable. They respond quickly and actually help solve problems instead of just sending generic replies. If you want to turn your Shopify store into a marketplace, this app is definitely worth checking out!

ibuytell

Mar 19, 2025  on Shopify

Ms. Shipra is very helpful, and I would like to express my gratitude for her assistance. Her support was incredibly valuable, and she made the process much easier to navigate. She was patient, thorough, and clear in her explanations, which made a significant difference in my understanding of the information. It’s rare to encounter such excellent customer service, and I truly appreciate the effort she put into helping me. Thanks again for being so attentive and kind!

Guilty pleasure

Mar 12, 2025  on Shopify

I was not allowed to make a 4 star review. They were friendly and kind and a little bit pushy at times. The reason for my 4 starts instead of 5. They kept me on the line insisting that I give them a 5 start review. They abruptly and angrily ended the call when I tried to explain to them why I was giving a 4 star review. Once they hung up on me. The issue that was initially fixed reverted back to the same problem I called in about. This has caused me totfurther reduce the rate to 3 stars. Davinyshka could have gotten a 5 start review had she continued on the line with me

Buzzmania

Mar 07, 2025  on Shopify

The team is so receptive and helped with all kinds of problems or requests that I had. They respond fast and look for the best solution. They fixed the way the Seller was showing up on the product page, added different informations about the Sellers and informed me about all I had to know in the platform. Thank you.

qr.infotickets

Mar 04, 2025  on Shopify

Atención al cliente muy buena. Pedí algunas mejoras y me las hicieron expresamente para mí sin problema. Llevo años utilizando la aplicación y siempre te ayudan y buscan la manera de solucionar tus peticiones. En mi caso la app es perfecta para que una misma variante pueda ser vendida a la vez por diferentes vendedores, no hay niniguna otra app que tenga esta funcionalidad.

TEXTILDRUCK SCHWEIZ

Mar 03, 2025  on Shopify

Support ist gut und hilfsbereit, der Chat könnte besser sein, Screenshots auszutauschen ist umständlich, da man sie nur hochladen kann. in 2025 nicht mehr zeitgemäss. Und: leider keine deutsche variante für deutschsprachige Kunden, die Option zum Selberübersetzen und selbst eine Variante erstellen, aber immerhin gegeben. Hat man die Zeit dafür, ist es eigentlich besser so. Die App ist gut, und gut in Shopify integriert.

Diva Dar

Feb 28, 2025  on Shopify

A very professional support, all in one solution for your store, I advise every merchant with them. Nice job with multivendor

OBLY

Feb 17, 2025  on Shopify

I have had an amazing experience with Webkul. Their service is truly fantastic, and they respond incredibly fast. Whenever I have questions about implementing codes, they are always ready to assist with clear and helpful guidance. Their support team is knowledgeable, patient, and goes the extra mile to ensure everything runs smoothly. I’m extremely satisfied with their professionalism and efficiency. It’s rare to find a company that is both highly skilled and genuinely cares about its customers. I highly recommend Webkul to anyone looking for top-quality service and reliable support.

ESC-Canada's Marketplace

Feb 17, 2025  on Shopify

Very easy to navigate app. Amazing customer support. The app has very in depth features. Whenever we have questions always get appropriate support.

Boltry Golf

Feb 13, 2025  on Shopify

La plataforma la verdad es muy mala, no tiene traducción automática a español en la interfaz que ven los clientes y hay que cambiar palabra por palabra de forma manual, ya que si bien existe un botón para importar de forma masiva las palabras en español, no hay una guía de cómo hacerlo, ni en qué formato; intenté por mi cuenta y solo arroja errores tras errores, realmente es muy mal producto.

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