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Customer reviews: Webkul MultiVendor Marketplace

Develop by Shopify

Reviews (340)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

CoachShelf

Oct 03, 2025  on Shopify

We’ve been using Webkul’s Multivendor Marketplace for our Shopify store, and it has been a game-changer. The app is packed with features, flexible, and works seamlessly with our setup. It really simplifies managing multiple sellers and products. What impressed us even more was the support team. Our support agent Divyanshi Gautam was incredibly responsive, knowledgeable, and patient. They guided us step by step, provided clear explanations, and even went the extra mile to resolve customization questions. The level of professionalism and dedication is outstanding. Highly recommend Webkul for anyone looking to scale with a reliable multivendor solution and top-notch support.

Taminzo

Sep 30, 2025  on Shopify

Had been a great experience with webkul so far... a very helpful support team that is always available.

The Artisan Garage

Sep 23, 2025  on Shopify

Super helpful with the support. Love the capability that the app adds to my store for allowing multiple sellers.

The Pleasure of Writing

Sep 19, 2025  on Shopify

The app is great for a marketplace environment. We have been using it for around 2 years now. Most of the user interface is self explanatory. It gets a bit tricky if you want to integrate this with Shopify. We've had issues with Metafields not synching with Shopify Metafields for at least 6 month. After several back and forward we discovered that the synch fails if a metafield in shopify is assigned to a product category. In order to synch data entered into the Webkul fields to shopify we had to remove al shopify assigned categories. Now a metafield for T-shirt size will also show up for Heating supply products. I hope that Webkul development can take a few moments out of there schedule and ensure full implementation with Shopify Metafields.

Gearnada

Sep 18, 2025  on Shopify

Starting out I found Webkul to be everything I need to get my store up and running. Support has been great!

First Homeschool

Sep 17, 2025  on Shopify

Wouldn't be here if it wasn't for the support - very helpful team walking me thru some configuration needs!

choosejust

Sep 17, 2025  on Shopify

Agent Pooja is super helpful when it comes to guiding with instructions. She and her team also assists wonderfully in terms of problem solving and with finding the root cause. I look forward to having the product run 100% with their support.

lumii market inc.

Sep 16, 2025  on Shopify

Webkul has been great for me so far. There are a lot of configurations that can be a lot to process - but I have been able to build my site independently so far without any help from the team until this morning. Booked a call at my convenience with a team member (Md Akhtar Khan), determined there is one issue to be looked at from their team and had all my other questions addressed, he was very helpful. Call is overseas, so the sound was a bit difficult to hear at times but overall a positive experience. I will be switching my membership app over to Webkul soon as its FAR less expensive than the one I use now. There are many additional app add-ons available which I like as they help form my business how I want it to be without any unnecessary stuff!

Little Green Cocoon

Sep 12, 2025  on Shopify

The support was really good, fast, kind and efficient. They had a lot of patience and solving a problem I create.

DeoDap

Sep 11, 2025  on Shopify

The Webkul team is truly committed to delivering excellent service. We recently raised an issue, and their senior representative, Asim, personally reached out and provided a prompt resolution. Highly recommend this app!

DeoDap

Sep 02, 2025  on Shopify

The app is good for small size marketplaces. But after you scale, their support is poor. APIs keep braking, and you don't get proper support. So if your store is going to scale, may be you should look for an alternative app or build your own.

Bricks Masons

Aug 26, 2025  on Shopify

We’ve been using the Multi Vendor Marketplace app for our store, and it has been working really well for our needs. The app makes it easy to manage vendors and streamline our marketplace operations. A big shoutout to Chirag for his excellent support—he was quick to respond, very knowledgeable, and helped us set things up smoothly. Overall, a great experience so far!

Arabic Scent House

Aug 13, 2025  on Shopify

good app, but 1 main GST compliance as per India is not available yet. The GST 'value' breakup on invoice which they miss communicated and didnt inform properly

Cavirk

Jul 30, 2025  on Shopify

I recently started using this app and found it very useful. The Webkul support team is extremely helpful and provides detailed explanations. I tried reaching out to them, and they immediately connected with me and cleared all my doubts.

Fat Cat Car Auctions Ltd.

Jul 18, 2025  on Shopify

Support team are fantastic very helpful and patient always available to help thank you Multivendor marketplace app is fantastic and a perfect fir for my business

FurnishDeals

Jul 16, 2025  on Shopify

Excellent supportive team. Webkul Have a lot features as a marketplace either rma, or shipping. Everything can be automated easily.

Global De-Stash

Jul 14, 2025  on Shopify

Webkul’s Multivendor Marketplace app for Shopify is a powerful solution to turn your store into a full-featured marketplace. It offers extensive customization, vendor management, and seamless integration with Shopify. However, the UI can be complex for beginners, and support response times may vary.

GO RIGO GO!

Jul 10, 2025  on Shopify

Great help in setting up the app. I really appreciate the help. Despite the language differences, we found the best way to communicate together. We were able to do the initial setup, and the disposition was exceptional. One of the best apps for turning your marketplace into a complete C2C platform. It offers multiple powerful features that enhance the marketplace's overall functionality. One of its most notable features is its hyperlocal support, which allows for product discovery based on location and seamless local transactions.

Mangosteen Art Prints

Jul 09, 2025  on Shopify

I downloaded this app so that I can have vendors upload their products to my Shopify store. The price is fair since I do not plan on having too many vendors, and if I do I can upgrade and add more later. The customer service team reached out to me upon download and asked me if I needed help setting up. We got onto a conference call and everything was explained to me through screen sharing. It seems that the process is going to be easy for my vendors to setup their own products, I have the chance to approve or have them upload without my approval. The payment configuration is easy with bank draft of other payment gateways like PayPal, and I can make a monthly membership with a fee that suits my business, with the chance to get commission on sales. Technically they seem to have a lot of experience since they have been doing this for 12 years. I will write another post or update this one once we launch and I have more information about this app. Thank you Webkul

AMN

Jul 04, 2025  on Shopify

Webkul’s new theme for the Shopify Multi-Vendor Marketplace app is a total game-changer. The updated dashboards are sleek and interactive, giving us real-time visibility into sellers, orders, and product performance right from the admin and seller panels. this platform is essential if you’re running a true marketplace on Shopify. Highly recommend!

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