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Customer reviews: Multi Vendor Marketplace

Reviews (874)

Overall rating
4.5

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

ibuytell

Mar 19, 2025  on Shopify

Ms. Shipra is very helpful, and I would like to express my gratitude for her assistance. Her support was incredibly valuable, and she made the process much easier to navigate. She was patient, thorough, and clear in her explanations, which made a significant difference in my understanding of the information. It’s rare to encounter such excellent customer service, and I truly appreciate the effort she put into helping me. Thanks again for being so attentive and kind!

Buzzmania

Mar 07, 2025  on Shopify

The team is so receptive and helped with all kinds of problems or requests that I had. They respond fast and look for the best solution. They fixed the way the Seller was showing up on the product page, added different informations about the Sellers and informed me about all I had to know in the platform. Thank you.

qr.infotickets

Mar 04, 2025  on Shopify

Atención al cliente muy buena. Pedí algunas mejoras y me las hicieron expresamente para mí sin problema. Llevo años utilizando la aplicación y siempre te ayudan y buscan la manera de solucionar tus peticiones. En mi caso la app es perfecta para que una misma variante pueda ser vendida a la vez por diferentes vendedores, no hay niniguna otra app que tenga esta funcionalidad.

TEXTILDRUCK SCHWEIZ

Mar 03, 2025  on Shopify

Support ist gut und hilfsbereit, der Chat könnte besser sein, Screenshots auszutauschen ist umständlich, da man sie nur hochladen kann. in 2025 nicht mehr zeitgemäss. Und: leider keine deutsche variante für deutschsprachige Kunden, die Option zum Selberübersetzen und selbst eine Variante erstellen, aber immerhin gegeben. Hat man die Zeit dafür, ist es eigentlich besser so. Die App ist gut, und gut in Shopify integriert.

Diva Dar

Feb 28, 2025  on Shopify

A very professional support, all in one solution for your store, I advise every merchant with them. Nice job with multivendor

OBLY

Feb 17, 2025  on Shopify

I have had an amazing experience with Webkul. Their service is truly fantastic, and they respond incredibly fast. Whenever I have questions about implementing codes, they are always ready to assist with clear and helpful guidance. Their support team is knowledgeable, patient, and goes the extra mile to ensure everything runs smoothly. I’m extremely satisfied with their professionalism and efficiency. It’s rare to find a company that is both highly skilled and genuinely cares about its customers. I highly recommend Webkul to anyone looking for top-quality service and reliable support.

ESC-Canada's Marketplace

Feb 17, 2025  on Shopify

Very easy to navigate app. Amazing customer support. The app has very in depth features. Whenever we have questions always get appropriate support.

Boltry Golf

Feb 13, 2025  on Shopify

La plataforma la verdad es muy mala, no tiene traducción automática a español en la interfaz que ven los clientes y hay que cambiar palabra por palabra de forma manual, ya que si bien existe un botón para importar de forma masiva las palabras en español, no hay una guía de cómo hacerlo, ni en qué formato; intenté por mi cuenta y solo arroja errores tras errores, realmente es muy mal producto.

Demo The Fancy

Feb 10, 2025  on Shopify

I am very satisfied with the support provided by Webkul. They responded promptly and clarified my query efficiently. The team is highly professional and helpful. Great service!

WetBananas

Jan 27, 2025  on Shopify

Impressive support. We mentioned two problems and within 10 minutes Pooja explained what the problem was and fixed it at the same time. Even made the product page looking better than before. Thank you!

r e v a

Jan 27, 2025  on Shopify

The tool is exactly what I needed to launch a proof of concept. The support has been amazing. The team is almost always available in a matter of seconds to help with the many questions I've had. Although the tool is more manual that I was hoping, it seems to provide everything I need for my sellers and I.

Gothic and Lolita Mall

Jan 27, 2025  on Shopify

This is the best application for those who plan to use Shopify in a mall format.Feel free to inquire about missing functions and they will respond to your development requests. However, since the operation of functions may not have been thoroughly checked at the time of delivery, careful checking is necessary at the time of delivery. Also, please note that the smartphone display is very difficult to see, although we have heard that it is scheduled to be improved this year.

OctoShop

Jan 21, 2025  on Shopify

Webkul has been a game-changer for our Shopify store. The app is incredibly feature-rich and customizable, making it easy to meet our specific business needs. From multi-vendor marketplace functionality to seamless integration with our existing tools, Webkul has exceeded our expectations. What sets Webkul apart is their stellar customer support. The team is responsive, knowledgeable, and always ready to assist with any questions or issues. They've gone above and beyond to ensure everything runs smoothly, even helping with customizations we needed for our setup. If you're looking for a robust, reliable app with a team that truly cares about your success, I can't recommend Webkul enough.

Klüngelkram

Jan 19, 2025  on Shopify

Lovely addition for a multi-vendor Shopify platform. Really enjoyed setting up everything, the support-team is always there if you need any help, and most important: they're able to solve almost everything. Would recommend it for everyone, imo the best all-in-one solution on the market!

Med24PRO

Jan 12, 2025  on Shopify

I can promise you its a best of the best guys in support team from Webkul. Simply perfect. I use this program already in my 3, project and I am satisfied! Greetings from Germany!

Uniquely Canadian

Jan 06, 2025  on Shopify

We recommend this app. The app a wonderful business tool when starting you business or expanding your business. We have worked with the app long enough to know that if there is something you don't understand or have an issue with the support staff come through every time with the answer. Customer service is a must when you are struggling to make your business happen and this app has one of the best customer service support teams out there. Give the app a try....you will not be disappointed.

Gmarket

Dec 26, 2024  on Shopify

Kushagra and the team at Multi Vendor Marketplace have been extremely helpful and professional both with assisting with the use of the existing services and apps as well as with complex app customisations that have always been on-time and completed to an extremely high standard. We will continue to use their services indefinitely and look forward to our future projects.

BuyBlack.org

Dec 18, 2024  on Shopify

Had a question about how to configure the profiles of the different sellers on the site and the resolution was quick and painless. Great customer support response.

Onedles.com Inc.

Dec 16, 2024  on Shopify

So far - so good, using the MVM app. The support from Webkul has been excellent. Kirti has been very responsive and knowledgeable walking me through processes, etc. I do look forward to continuing to work with this team. Deal here with confidence. A+

EASTKA

Dec 11, 2024  on Shopify

Webkul MultiVendor - Have made our life so easy that now we can easily convert our simple store to multi-vendor store and their support team is very cooperative and Active everytime. Highly Recommended!

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