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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (463)

Overall rating
4.6

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

K9 Vitality

Dec 21, 2024  on Shopify

Decent app - worked for us for a while - but their customer support is really the worst. Sarcastic comments while the client is frustrated. If you are a brand in India do not use the app as there are a lot of compatibility issues. 0 help from the support team.

La vie quoi

Dec 17, 2024  on Shopify

I wanted to test the app during the Black Friday promo : one month free trial. I've been charged after 10 days. I've contacted the support several times, nobody follows up on my several emails, and nobody is answering since I've asked for a refund. Unacceptable.

Mika Lane Shop

Dec 10, 2024  on Shopify

This app not only does a bunch of very cool things, but any questions or guidance you need are quickly answered with Monster's chat feature. When I couldn't fix something myself, they actually accessed my shop and helped me out. Thanks ya'll.

Madam Cocoa

Dec 04, 2024  on Shopify

Experience so far is good. I have seen an increase in cart conversions, think the goals free gift then free shipping helpls customer conversion. Customer service /help team have beeen great and easy to work with I do need to learn more about Monster Cart and other options available,

Caudee

Nov 29, 2024  on Shopify

Seeing that the founder himself is involved in support shows the quality and experience of this application, which I'll be using on all my future stores, and which is all I needed to have a powerful checkout for conversion.

Joy Filled Recovery

Nov 27, 2024  on Shopify

The app itself is amazing but the customer service is next level! Ty for the help! looking forward to using this app for a long time to come

MERACH

Nov 24, 2024  on Shopify

Very professional team, especially their founder Ty, who is really professional and can solve problems in time. The best shopping cart software.

Auragence

Nov 17, 2024  on Shopify

Best app I used for free gifts on shopify! Super customizable, also has an option for a sticky cart that holds the product image- other apps don't. The urgency text in the cart is BRILLIANT. 24/7 customer service from my experience so far!

Charlie and Fox

Nov 17, 2024  on Shopify

Super easy to install and set up! I had Monster Cart as a back-up plan in case my coded free GWP didn't work, and I'm so glad I had it handy. I was able to set this up in minutes ahead of our Black Friday sale, what a life saver! Couple of tweaks along the way, and customer support was super quick to respond and help out!

Zombie Labs

Nov 17, 2024  on Shopify

Monster Cart is always my go to for cart gamification. The support team is extremely helpful, always so nice and so quick to reply!!!

PlateGame

Nov 13, 2024  on Shopify

Angelica helped us solve some issues with our app on two of our stores at the same time, she assisted in solving our issues which I have no doubt will increase our revenue the very next day as we have seen on our other projects. She very good and responsive to fix the issues I had. The second time around I raised a request and mid chat, Charlene decide just to take a long extended lunch break and stop replying mid conversation, shortly after that it was passed onto Dounya, I find never tries to solve anything and I get no where. Try to get Angelica if you can for support!

Tribal Chimp

Nov 11, 2024  on Shopify

I've been using Monster Cart Upsell for over a year. The features are great, and the customer service is amazing! Highly recommend!

EQUISK

Nov 11, 2024  on Shopify

It's been really good so far, support is great and a little bug was fixed quickly. So much functionality and always adding new features, plus excellent price. Very happy with this app, seems to have helped our conversion rate too!

Fikir Jewelry

Nov 07, 2024  on Shopify

Amazing customer service! The app was having conflict with another app so I contacted them and they solved in 10 minutes. Amazing!

PlateGame

Nov 05, 2024  on Shopify

5 Stars! With Monster Cart the support is by far better than any other app I have used to date and we are Shopify partners! The chat support works great and support is only one click away! Angelica helped us solve some issues with our app on two of our stores at the same time, she assisted in solving our issues which I have no doubt will increase our revenue the very next day as we have seen on our other projects. Thanks Team!

Plie Australia

Oct 30, 2024  on Shopify

I'd like to give compliment to the agent, Angelica, who was being very prompt and helpful when I needed assistance. Monster Cart is also a great app to upsell your store, maybe there's bits and pieces that we need to look more into so we can maximise the use of it. Thank you Monster Cart Team, our cart looks awesome! Weeeee!!

Trendy Vault Trove

Oct 30, 2024  on Shopify

I am always happy with the quick response and assistance from the team. Angelica was especially helpful for me today. Thank you!

Blue Tyga

Oct 29, 2024  on Shopify

A lot of glitches are there, and when you contact the customer care their response is really pathetic. You have to wait for 24 hour in order to get a proper response from the dev team. Considering the app cost I won't recommend this app to anyone else

Uncaged Merch

Oct 24, 2024  on Shopify

I signed up for 2 Monster App Softwares to help my customer's Shopify Experience, as well as my company increase revenue and experience opportunities. I have built an out of the box store front that doesn't integrate automatically when you install and activate it... I sent a simple support request, correspondence was seamless, I gave permission on the back end for them to take a look, and less than 12 hours later, they embedded both apps, and got them running perfectly by the time I logged in the next morning! I'm still in my "30 Day Free Trial" of the apps (literally less than 24hours since I signed up), and I am already extremely impressed! 10/10 recommend!

PeacockLight

Oct 23, 2024  on Shopify

This is the greatest cart upsell app you can ever buy! If you want to increase your sales install monster cart upsell. It has everything I needed in order to customize my cart. All for better pricing than all the other competitors. The support team was willing to help me solve all my issues. I thank them for all the help that they gave me. All of my questions and issues have been dealt with quickly and professionally. They always have a solution for every problem! Wha tmakes monster cart the best app is their integrations, cart customization, and great support team is what makes monster cart the best upsell you can get.

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