Reviews: Monster Cart Upsell+Free Gifts

Customer reviews: Monster Cart Upsell+Free Gifts

Reviews (636)

Overall rating

4.8

5

80
4

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1
1

5

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

Highly customizable and integrates seamlessly with Shopify.
Effective in increasing conversion rates and Average Order Value (AOV).
Positive experiences with responsive and professional customer support.
Wide range of upsell and marketing features.
User-friendly interface and easy setup.

Common Concerns

Some users report delays and inconsistencies in customer support.
Issues with compatibility and customization for specific features or themes.
Concerns about pricing, particularly for smaller businesses.
Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

The Bod Society

Feb 08, 2025 on Shopify

We're looking at switching apps. This cart plugin has given away way too much for free to our customers. For example, if we have discount codes created in shopify and we have our monster cart setup to give a free gift if you spend $79, it's calculating the RRP and then giving the free item (worth $35) even after the client has used a 40% off code which brings their ACTUAL cart total down to $47.40 (not $79) but monster cart is still allowing them to get the $35 free gift. We now have to honour this and have lost out hugely on this. Their support is almost non-existent and I have had to work most of my issues out on my own because I get back emails saying things like "that's unfortunately not a feature we have", even though I've (in some cases) figured out a way around it myself.

La vie quoi

Dec 17, 2024 on Shopify

I wanted to test the app during the Black Friday promo : one month free trial. I've been charged after 10 days. I've contacted the support several times, nobody follows up on my several emails, and nobody is answering since I've asked for a refund. Unacceptable.

Blue Tyga

Oct 29, 2024 on Shopify

A lot of glitches are there, and when you contact the customer care their response is really pathetic. You have to wait for 24 hour in order to get a proper response from the dev team. Considering the app cost I won't recommend this app to anyone else

Innovation Sounds

Oct 15, 2024 on Shopify

I reported some issues with their app 10 days ago and asked them to fix it. Two days later, I had to write to them again. They then asked for access to my shop. I sent the access, and after three more days, I had to follow up again before they finally accepted it and responded with a smiley emoji, saying they would take a look. Another two days passed, so I wrote to them again… They said they would fix it within 24 hours. It’s now been another two days, and they still haven’t replied. Their customer support is incredibly unreliable! I do not recommend them.

Retro Revive

Apr 19, 2024 on Shopify

this entire app does not work super hard to customize my customers click add to cart and it takes them to the homepage then the add to cart pops up then when you try and click the terrible looking upsell it doesnt even work support isnt online during normal USA working hours I heard great things about this platform but overall experience has been terrible. I get things happen with these apps but when you are not even available to respond during normal working hours? Thats insane. DO NOT USE THIS APP!