Reviews: Monster Cart Upsell+Free Gifts

Customer reviews: Monster Cart Upsell+Free Gifts

Reviews (636)

Overall rating

4.8

5

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4

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5

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

Highly customizable and integrates seamlessly with Shopify.
Effective in increasing conversion rates and Average Order Value (AOV).
Positive experiences with responsive and professional customer support.
Wide range of upsell and marketing features.
User-friendly interface and easy setup.

Common Concerns

Some users report delays and inconsistencies in customer support.
Issues with compatibility and customization for specific features or themes.
Concerns about pricing, particularly for smaller businesses.
Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

Alefine

Jan 30, 2025 on Shopify

It's a great app, but we have had an issue where customers can purchase a free gift outside of the cart upsell parameters. I was told this was being looked into then heard nothing in over a week. Slightly concerning.

K9 Vitality

Dec 21, 2024 on Shopify

Decent app - worked for us for a while - but their customer support is really the worst. Sarcastic comments while the client is frustrated. If you are a brand in India do not use the app as there are a lot of compatibility issues. 0 help from the support team.

PlateGame

Nov 13, 2024 on Shopify

Angelica helped us solve some issues with our app on two of our stores at the same time, she assisted in solving our issues which I have no doubt will increase our revenue the very next day as we have seen on our other projects. She very good and responsive to fix the issues I had. The second time around I raised a request and mid chat, Charlene decide just to take a long extended lunch break and stop replying mid conversation, shortly after that it was passed onto Dounya, I find never tries to solve anything and I get no where. Try to get Angelica if you can for support!

Busy and Baked

Oct 14, 2024 on Shopify

App has some good features, but doesn't integrate with Route, which I need for BF. The customer service was lovely, but I'll now have uninstall it so that I can make sure my integration with other apps are working properly.