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Customer reviews: Monster Cart Upsell+Free Gifts

Develop by Monster Apps

Reviews (636)

Overall rating
4.8

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

EQUISK

Nov 11, 2024  on Shopify

It's been really good so far, support is great and a little bug was fixed quickly. So much functionality and always adding new features, plus excellent price. Very happy with this app, seems to have helped our conversion rate too!

Fikir Jewelry

Nov 07, 2024  on Shopify

Amazing customer service! The app was having conflict with another app so I contacted them and they solved in 10 minutes. Amazing!

PlateGame

Nov 05, 2024  on Shopify

5 Stars! With Monster Cart the support is by far better than any other app I have used to date and we are Shopify partners! The chat support works great and support is only one click away! Angelica helped us solve some issues with our app on two of our stores at the same time, she assisted in solving our issues which I have no doubt will increase our revenue the very next day as we have seen on our other projects. Thanks Team!

Plie Australia

Oct 30, 2024  on Shopify

I'd like to give compliment to the agent, Angelica, who was being very prompt and helpful when I needed assistance. Monster Cart is also a great app to upsell your store, maybe there's bits and pieces that we need to look more into so we can maximise the use of it. Thank you Monster Cart Team, our cart looks awesome! Weeeee!!

Trendy Vault Trove

Oct 30, 2024  on Shopify

I am always happy with the quick response and assistance from the team. Angelica was especially helpful for me today. Thank you!

Blue Tyga

Oct 29, 2024  on Shopify

A lot of glitches are there, and when you contact the customer care their response is really pathetic. You have to wait for 24 hour in order to get a proper response from the dev team. Considering the app cost I won't recommend this app to anyone else

Uncaged Merch

Oct 24, 2024  on Shopify

I signed up for 2 Monster App Softwares to help my customer's Shopify Experience, as well as my company increase revenue and experience opportunities. I have built an out of the box store front that doesn't integrate automatically when you install and activate it... I sent a simple support request, correspondence was seamless, I gave permission on the back end for them to take a look, and less than 12 hours later, they embedded both apps, and got them running perfectly by the time I logged in the next morning! I'm still in my "30 Day Free Trial" of the apps (literally less than 24hours since I signed up), and I am already extremely impressed! 10/10 recommend!

PeacockLight

Oct 23, 2024  on Shopify

This is the greatest cart upsell app you can ever buy! If you want to increase your sales install monster cart upsell. It has everything I needed in order to customize my cart. All for better pricing than all the other competitors. The support team was willing to help me solve all my issues. I thank them for all the help that they gave me. All of my questions and issues have been dealt with quickly and professionally. They always have a solution for every problem! Wha tmakes monster cart the best app is their integrations, cart customization, and great support team is what makes monster cart the best upsell you can get.

KeySes

Oct 17, 2024  on Shopify

That app is CRAYZZZZ. And the support is really good, they just did all my requests in no time and fast. ❤️❤️❤️❤️❤️

Jimena Alejandra

Oct 17, 2024  on Shopify

Wow what service! I worked closely to set up my cart and to learn about other features. I highly recommend. Also our cart looks super pretty and fun. Thank you guys!

Innovation Sounds

Oct 15, 2024  on Shopify

I reported some issues with their app 10 days ago and asked them to fix it. Two days later, I had to write to them again. They then asked for access to my shop. I sent the access, and after three more days, I had to follow up again before they finally accepted it and responded with a smiley emoji, saying they would take a look. Another two days passed, so I wrote to them again… They said they would fix it within 24 hours. It’s now been another two days, and they still haven’t replied. Their customer support is incredibly unreliable! I do not recommend them.

Busy and Baked

Oct 14, 2024  on Shopify

App has some good features, but doesn't integrate with Route, which I need for BF. The customer service was lovely, but I'll now have uninstall it so that I can make sure my integration with other apps are working properly.

Viora Maison

Oct 13, 2024  on Shopify

Angelica was very helpful and great to communicate too, she helped me with product discounts and how I can apply it to the Monster app. She made the process very easy to understand. Thank you so much for her help!

Club Red Flag

Oct 12, 2024  on Shopify

The support is pretty fast to respond and effective. They try everything to assist you and solve your problems, offering different solutions to your problems if the app doesn't allow what you want. I really enjoy the app's features. It has everything that you need to advertise and market your offers. I'm really happy with it!

Vendie

Oct 12, 2024  on Shopify

So far it's been a great experience with Monster Cart. The App is easy to set up, and has heaps of options to customize. Support staff are on hand with very fast response times, Angelica has been super helpful with answers to any questions I had!

PicturePal

Sep 30, 2024  on Shopify

App is working great so far! I was using three seperate apps to do the same job this one app does! The app works so seamlessly with shopify and the team are amazing the deal with if I have any questions they respond in the app chat within a few minutes. Highly recommend to any one wanting to get an all in one app for in cart upsells, announcement bar, sticky cart and so much more!

Filavie

Sep 26, 2024  on Shopify

Super app, veel mogelijkheden. En heel belangrijk, een super snelle en behulpzame klantenservice voor als je er zelf niet uit komt. Zou het iedereen aanraden!

BXR® Training | Portable Boxing Ball System

Sep 21, 2024  on Shopify

Ran into some issue upon installment, I contacted their customer support to find a solution and received one right away! Very happy with the purchase of this app! Special thanks to Shada for sorting things out for us!

MISMO Body Care

Sep 18, 2024  on Shopify

Finally! ... been searching for an app that will let us have a tiered progress bar with people able to choose their gift at the different tiers. A couple of question on the install and immediately answered by the support team! Really great service!

Regal Gems Jewellery Co.

Sep 16, 2024  on Shopify

On the trial version right now and the support team is AMAZING. They get back to you right away, and can do customizations if you need. 10/10 will let the trial run and pay for the app!

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