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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (561)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Shiaqga Essentials

Dec 10, 2025  on Shopify

Aditya and Dashrath have been incredibly attentive and accommodating to our company's needs. We have a large subscriber base and many payment tokens that needed to be migrated from Wordpress to Shopify. The Loop team managed and executed that technically complex and tedious process exceptionally well without loss of revenue or inconvenience to our staff and customers. The Loop plugin is incredibly customizable and the features and analytics are top-tier. Overall, we are very, very happy we switched to Loop.

On The Wagon Kombucha

Dec 09, 2025  on Shopify

I searched a long time for an app of this functionality. I was looking for an app which allows for a fully customised bundles which can be available for subscription or one time purchase, and has an interface which is clean and modern. Loop is it and their assistance is always very helpful. Thanks!

Revitalize Wellness

Dec 09, 2025  on Shopify

The Loop Subscription App is awesome. The features are easy to customize. As an addon, it has a great support team. I got an issue with the integration and it got resolved in minutes.

Youth Crews

Dec 08, 2025  on Shopify

Dashrath and Amit and the whole Loop Team were fantastic. Dashrath was very patient with us as we took months to finally make a move. During the migration, Amit knew every part of the Loop Platform and had an answer for every one of our questions. He even took time out from his birthday to make sure that our migration went smoothly! The Loop platform and team are full pro. Thanks Loop!

The Gluten Free Bakery

Nov 27, 2025  on Shopify

We’ve been using Loop Subscriptions for a few years now and it does exactly what we need. Their customer service has been consistently helpful, and the new bundle page layout looks great on our store. Overall, a reliable app that fits our store’s needs.

cuemora.

Nov 25, 2025  on Shopify

Always great working with them. Great support from customer success and will guide you through anything. Definitely worth it

Overtone Color

Nov 21, 2025  on Shopify

We’ve had a great experience using the Loop Subscriptions App. The platform itself is intuitive and makes managing subscriptions seamless, but what really stands out is the Customer Success team. Our rep has been incredibly informative and helpful, consistently providing valuable insights into our account that have helped us optimize performance. Highly recommend both the app and the team behind it!

Whole Built

Nov 21, 2025  on Shopify

Had an amazing experience on the initial setup call with Sparsh. Excited to implement loop more into my business.

FlexPro Meals

Nov 18, 2025  on Shopify

Excellent team to work with - a primary reason we returned to Shopify. Best subscription app available for sure!

Blow Tissues

Nov 18, 2025  on Shopify

Loop has been incredibly integral to building out my site and subscription functionality! Aditya was super helpful to all of my questions and troubleshooted things on the fly. Always very responsive with resolutions in a timely manner. Thanks, Loop!

Inner Botanica

Nov 14, 2025  on Shopify

The support team provided great assistance with my app issue, and they were very approachable throughout the process.

Santevia

Nov 13, 2025  on Shopify

Awesome team to work with! Aditya and the Loop subscriptions App team have really helped out during our transition to their app. Will recommend!

growfit

Nov 13, 2025  on Shopify

I had many bags with my bundle, but support and Ishika quickly responded and fixed everything! Thanks!

Igennus Healthcare Nutrition

Nov 11, 2025  on Shopify

Always great customer support, the team are fast to respond and go above & beyond to help fix issues and suggest improvements to our account. The portal is simple to navigate with great features

Nova Vitality

Nov 10, 2025  on Shopify

They know what they are doing and some of the biggest DTC subscription brands use Loop. Shaksam is the goat !

SIMPLER HAIR COLOR

Nov 05, 2025  on Shopify

We transitioned to Loop for our subscription management, and it’s been an excellent experience from the start. The team is incredibly responsive, their support is always fast, helpful, and proactive. They’ve consistently assisted us with every customization and unique use case, ensuring that each request is completed on time and perfectly aligned with our needs. Their flexibility and dedication truly set them apart. We highly recommend Loop to any business looking for a reliable, adaptable subscription platform backed by an exceptional team.

Broadcast Coffee

Oct 30, 2025  on Shopify

Loop has been a great solution for our small business. Not only have they allowed us to offer a seamless subscription experience to our customers, but they have been incredibly responsive as we grow, offering help every step of the way. Saurev has been a fantastic resource for us, creating custom solutions and quickly answering every question we throw at him. Thank you Saurev!

Dave’s Auto Center

Oct 29, 2025  on Shopify

I had an issue with a subscription for a customer of ours and Sri was able to correct it with precision and prompt execution. I truly appreciate his help and the Loop App ROCKS!

Bar & Garden

Oct 29, 2025  on Shopify

I had an issue with my subscriptions for my business and the team at Loop handles it quickly and professionally. Terrific customer service!

Organics Nature

Oct 22, 2025  on Shopify

Great app and equally great team. Portal is super straightforward and is easy to see our stats and launch any initiatives we need. When there's a more technical task needed, they are able to directly help and ensure everything is operating as it should. An ideal subscription management partner

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