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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (552)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Whole Built

Nov 21, 2025  on Shopify

Had an amazing experience on the initial setup call with Sparsh. Excited to implement loop more into my business.

FlexPro Meals

Nov 18, 2025  on Shopify

Excellent team to work with - a primary reason we returned to Shopify. Best subscription app available for sure!

Blow Tissues

Nov 18, 2025  on Shopify

Loop has been incredibly integral to building out my site and subscription functionality! Aditya was super helpful to all of my questions and troubleshooted things on the fly. Always very responsive with resolutions in a timely manner. Thanks, Loop!

Santevia

Nov 13, 2025  on Shopify

Awesome team to work with! Aditya and the Loop subscriptions App team have really helped out during our transition to their app. Will recommend!

growfit

Nov 13, 2025  on Shopify

I had many bags with my bundle, but support and Ishika quickly responded and fixed everything! Thanks!

Igennus Healthcare Nutrition

Nov 11, 2025  on Shopify

Always great customer support, the team are fast to respond and go above & beyond to help fix issues and suggest improvements to our account. The portal is simple to navigate with great features

Nova Vitality

Nov 10, 2025  on Shopify

They know what they are doing and some of the biggest DTC subscription brands use Loop. Shaksam is the goat !

SIMPLER HAIR COLOR

Nov 05, 2025  on Shopify

We transitioned to Loop for our subscription management, and it’s been an excellent experience from the start. The team is incredibly responsive, their support is always fast, helpful, and proactive. They’ve consistently assisted us with every customization and unique use case, ensuring that each request is completed on time and perfectly aligned with our needs. Their flexibility and dedication truly set them apart. We highly recommend Loop to any business looking for a reliable, adaptable subscription platform backed by an exceptional team.

Broadcast Coffee

Oct 30, 2025  on Shopify

Loop has been a great solution for our small business. Not only have they allowed us to offer a seamless subscription experience to our customers, but they have been incredibly responsive as we grow, offering help every step of the way. Saurev has been a fantastic resource for us, creating custom solutions and quickly answering every question we throw at him. Thank you Saurev!

Dave’s Auto Center

Oct 29, 2025  on Shopify

I had an issue with a subscription for a customer of ours and Sri was able to correct it with precision and prompt execution. I truly appreciate his help and the Loop App ROCKS!

Bar & Garden

Oct 29, 2025  on Shopify

I had an issue with my subscriptions for my business and the team at Loop handles it quickly and professionally. Terrific customer service!

Organics Nature

Oct 22, 2025  on Shopify

Great app and equally great team. Portal is super straightforward and is easy to see our stats and launch any initiatives we need. When there's a more technical task needed, they are able to directly help and ensure everything is operating as it should. An ideal subscription management partner

WHYSLP Wellness co

Oct 21, 2025  on Shopify

My experience so far has been great. The support team are very helpful and I have been able to setup subscriptions easily and when I get stuck I only have to wait a few minutes to get it sorted. Highly recommend

The Functional Mushroom Company

Oct 17, 2025  on Shopify

We've tested multiple subscription platforms and Loop is the best. It is as powerful and multi-featured as the most expensive competitors at a much more reasonable price. They are *continually* adding smart, genuinely useful tools and improvements (we're talking every few weeks) and the customer service is impeccable. You simply don't need to look any further.

Pet Supplies 4 Less

Oct 14, 2025  on Shopify

We have been with loop for a little over a year now, and the whole team has been amazing and helpful. We have 3 websites that use loop and they have been extremely helpful to make sure we get the best deal for the best product. Overall we have been very happy with their platform and plan to continue using loop.

Myracle

Oct 13, 2025  on Shopify

I migrated to from Appstle to Loop due to the increased support, functionality and analytics. We had a few issues during the onboarding and migration but since then i've been really impressed with Loop, particularly the team. It feels like you have a partner in your business that's there to help you grow which is invaluable. Loop has all the features you could need from a great subscription app and the team are always on hand to find solutions! A great experience so far, thank you!

Salutoceuticals

Oct 10, 2025  on Shopify

TL;DR: Switched from another subscription provider to Loop. Migration was flawless with 0 revenue impact, onboarding was hands-on, and ongoing support is the best I’ve had with any software vendor. CONTEXT: We spent ~10 years on another platform. A trusted friend in CRO recommended Loop; after my own due diligence and a call with their team, we switched. MIGRATION & ONBOARDING - Dedicated onboarding manager - Full migration handled for us - A couple minor hiccups (due to other upgrades on our side), no revenue impact - Smoothest software migration I’ve experienced SUPPORT & CUSTOMER SUCCESS (3 months in) - Regular check-ins with a proactive CSM (Customer Success Manager) - Private Slack channel for quick help - Fast, honest answers—if they don’t know, they say so and follow up immediately COMPARED TO OTHERS - I’ve had cases with other providers where they their answers were wrong and led to long email back-and-forths. - With Loop, recommendations have been accurate the first time, which saved us time and frustration. BOTTOM LINE: I recommend Loop to everyone now. The attention to detail, customer service, and migration experience set a new bar for us.

Kenzey

Oct 09, 2025  on Shopify

Outstanding app & amazing support! Loop completely changed how we manage subscriptions, super intuitive, stable, and full of smart features that save us time every day. The setup was easy, the dashboard is clear, and most importantly, their support team is absolutely world-class - fast, friendly, and always willing to go the extra mile. Highly recommend to anyone serious about building a great subscription experience!

FLYTE Protein

Oct 09, 2025  on Shopify

it's been great so far. was even able to do some pretty technical use-case specific stuff that I for sure thought would be impossible. support is great too!

VocalMist

Oct 09, 2025  on Shopify

The Loop team was very thorough in their onboarding to make sure everything went smoothly. We've been using the product for 4 months now, and since then our subscriptions have been steadily increasing. The tech and support team are readily available to help with any issues we have, and I appreciate the monthly check-ins to discuss performance and next steps.

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