Prompt and efficient service when raising an enquiry and answered my questions giving me the result I wanted. The subscription disappeared from the customer side of my website but this issue was promptly resolved. The app has been working well on my website.

Our company has been using the subscription app for about a month and it's so far so good. The support has been excellent and Aastik and the team have always been quick to respond (we have customers throwing questions out there). It's not the cheapest solution, however it works, and works well. We're very happy thus far and we're still only using the basic subscription functionality.

We’ve had a great experience using Loop for our subscriptions. Their customer service team is always attentive, quick to respond, and truly helpful whenever we run into any challenges. It’s been so easy working with them – they really care about their partners’ success. Highly recommend!

I cannot speak highly enough of the team at Loop and the app itself! They are very hands on and organized. The onboarding experience was very smooth, and they went above and beyond every time to get us a solution to any issue. The app itself is very well thought out and addresses many of the gaps that other sub apps have, at least for our use case. Any time we've had a request or suggestion they prioritized it accordingly and are very passionate about improving their product on a regular basis. I also appreciate the balance in features between marketing and processing, so it works well for different department use cases. This is a great solution for small and enterprise companies from what we have seen and experienced. All in all, we highly recommend them!

Fantastic Subscription App with Outstanding Support! We've been using Loop Subscriptions for our Shopify store, and it has been a total game-changer! The app is intuitive, easy to set up, and packed with features that allow us to create flexible, customer-friendly subscription options. What really sets Loop apart is their exceptional support team. Anytime we had questions or needed customizations, their team responded quickly and went above and beyond to help us. It's rare to find an app with both powerful functionality and such reliable, friendly support. Highly recommended if you want to grow your subscription business without the headaches. A must-have for any serious Shopify store!

The Loop team has been relentless in their support helping us maximize how we use this app to support our subscription business. We appreciate the personal touchpoints and the speed with which they come back w/ support.

This is by far one of the best experiences I've had with any App on the Shopify store. From the migration to implementation and the features for subscription, you can't go wrong. Thanks to the whole Loop team!

Loop has been brilliant for us. The app is reliable, easy to use, and has everything we need to run our subscriptions smoothly. What really sets it apart is the support. Aastik and the team genuinely feel like an extension of our own. They’re thoughtful, responsive, and really take the time to understand what we need. You can tell they care about our brand and want to help us do well, which is rare. I’m genuinely so happy we found Loop... they have made a big difference to our growth and success.

Really easy to use, customer support is very helpful - I especially like how they allow you to use their app until your growth supports upgrading. Would recommend.

We’ve been using Loop for year and half now and it’s been great for driving retention. The features are flexible and customer-focused, and the support team (shoutout to Nihal) is always on it. Highly recommend if you’re serious about scaling subscriptions.

UI is very intuitive and we've seen our proportion of subscription revenue grow steadily. Pricing is the most fair of all the subscription apps. Compares really well to Skio but more cost effective and wayyyy better than the bigger guys like Bold or Recharge.

Absolutely the best customer service. We switched to Loop from Recharge and are beyond happy with the support, increase in subscriptions and higher retention!

Loop rocks and the team is absolutely great. They are especially excellent if you're looking for customizations that other Subscription engines don't offer. Special thanks to Aayush at the Loop team for always finding ways to improve our subscription OKR's.

As a headless Shopify store, we needed a subscription solution that could integrate seamlessly with our custom storefront—and Loop Subscriptions has delivered in every way. We use their Storefront and Admin APIs directly, and the flexibility, reliability, and documentation of their platform have made implementation smooth and scalable. What really sets Loop apart is their customer success team. They’ve been incredibly responsive throughout the entire process—from onboarding to optimization. Every question is met with thoughtful, detailed guidance, and it’s clear they’re deeply invested in our success.

Migration from yotpo was really seamless, even though we had quite a number of customisations we needed, and the team were very responsive. So far the apps been performing well, no complaints from customers or our customer care team.

Amazing value for the money. Versatile software with exceptional onboarding and support. We came to Loop to help us grow our subscription program, and based on early results it's looking like we're going to see substantial growth. 5/5 stars.

We recently onboarded with Loop Subscriptions, and the process was impressively smooth from start to finish. The onboarding team was knowledgeable, responsive, and really took the time to understand our business needs. They guided us through every step, from initial setup to customizing our subscription flow, and made sure we were set up for long-term success. The documentation provided was clear, and when we had questions, the team was quick to clarify and offer practical solutions. What stood out the most was how proactive and collaborative they were, making what could have been a complex transition feel seamless. Loop's onboarding process is thorough, hands-on, and genuinely merchant-focused. It’s clear they’re invested in helping brands succeed from day one.

I like how they answer to my inquiry. Another good thing is that only one support person are assigned to me and trace back that chat history.

We had an excellent migration experience! We're so glad we made the switch from Yotpo to Loop—it was absolutely the right decision. While we considered Recharge, there’s really no comparison when it comes to the incredible support we received from the Loop team. From start to finish, the process was smooth, personalized, and stress-free. The UX design is fantastic, and their customer support is truly top-notch. Special shoutout to Adi, who was incredibly helpful throughout the migration process. We highly recommend Loop to anyone looking for a better, more supportive subscription platform!

Loop is an amazing platform for subscription, it solves a lot of operational challenges and offers a lot of effective features for retention. After implementing those native features, our website saw amazing growth in subscription revenue. Their support and CSM team is super attentive and dedicated, which is a huge plus as well.