The migration process was easy and seamless. Aditya made sure I had clarity every step of the way and provided constant updates whenver a step was completed. The platform itself is fully customizable and easy to work with. 5/5

Getting started with Retentics was super easy! Their support team is extremely attentive and proactive. It's amazing how much of our email revenue comes directly from their automated flows.

Loop support team is always willing to help when we have specific marketing campaigns or initiatives that require adjustments to subscriptions. Would recommend to brands that require guidance for their subscription program.

Switched to Loop from Seal as there was so much more I could do on Loop and so far so happy with everything, but most importantly, the onboarding support was so profesional and made so easy thanks to Shivam. He honestly made this a breeze for us and was the most helpful support we've ever had from an app.

My experience with loop has been great! (1) this app is packed with features and flexibility that are included without an additional charge. (2) the service team is fantastic - they provide all the help needed and get things done quickly and hold a monthly review meeting focused on growth and improvements, (3) my sales from subscriptions have grown significantly since switching to Loop.

Extremely slow support - 6 to 12 hours to answer super trivial questions Many features are buggy - they will intermittently not function as desired All in all - this is not a professional or reputable company that you want to build your business on.

If you’re a subscription brand, Loop is worth it. The portal is clean, skip/pause/cancel flows are intuitive, and their team goes above and beyond. Other subscription tools don’t come close in support or retention guidance. Would recommend to any DTC brand running subs.

Loop is not only only a subscription app, their team works closely with our team to ensure all our operations are optimized, questions answered and they take feedback seriously. Couldn't recommend them enough!

Migrated late last year from another subscription app - onboarding has been incredible, the team has gone above and beyond making it seamless. They are super responsive on Slack to any queries. Would definitely recommend Loop for anyone getting into subscriptions.

Loop has been super easy to use and integrate into our subscription program. The platform is intuitive, and we were able to get everything set up without a steep learning curve. The features are straightforward, which makes managing subscriptions way less complicated than we expected. What really stands out is their communication and support. The team is responsive and helpful whenever we've had questions or needed guidance. It's clear they understand what merchants need and actually care about helping you succeed.

We recently migrated to LOOP and thus far could not be more happy. The migration and onboarding team (led by Shivam Sen Kumar) is among the best we've ever encountered in this space -- knowledgeable, responsive, diligent in setting and meeting deadlines. A+++. While it is early days, the app itself also seems to be a huge upgrade over our prior subscription app -- far easier to implement, better UI/UX for our customers and great support. We are excited for next steps with LOOP.

My experience with Loop Subscriptions has been absolutely stellar so far. In addition to top-notch platform UI, the support team has been incredibly responsive and helpful. Special thanks to Varun for working tirelessly to help me find a workaround for a specific use case that I was trying to accommodate. Thank you again!

Loop has been excellent! Not only is it super friendly, but the team is incredibly easy to work with and always there if we need support or ideas. Highly recommend!

Our experience with Loop has been really great! We moved to the platform earlier this year after leaving our previous platform, and the features available have made it much easier to strengthen and scale our subscription program. Big shoutout to Manan for the ongoing support in helping us get set up smoothly and continuously improve our current systems.

We have a great experience working with Loop Subscriptions. The collaboration is smooth and genuinely friendly from day one. Their team is always quick to jump in whenever we run into issues, and they don’t just react, they proactively suggest features and improvements we can take advantage of. They also supported us through our migration from a previous subscription solution, which made the transition much easier than expected. Overall, it’s been a really positive and supportive partnership.

We’ve tested several subscription apps and Loop stands out. The product is solid, flexible, and works reliably at scale, but the real differentiator is the support. The team is fast, knowledgeable, and actually takes the time to understand your setup and help you solve issues properly. Highly recommended if subscriptions are a core part of your business.

It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......

Loop has been an amazing platform for our Shopify store. It makes managing bundles and offers so much easier and more organized. What really stands out is their support team. Whenever we run into an issue or have a question, they’re quick to respond, patient, and genuinely helpful. They take the time to understand our setup and guide us step by step until everything works properly. Overall, Loop has been a huge help in improving our store experience, and their support gives us confidence knowing help is always there when we need it. Highly recommended!

After being verbally promised an extended trial period, I was unexpectedly charged $650. I was assured the charge would not occur, yet it was processed the same day. I immediately requested a refund, and it has now been over a week with no resolution. This has been one of the most disappointing experiences I’ve had with any application or service. The messaging from the company was misleading, suggesting that “next month would be like having it free,” despite the charge already being taken. Instead of issuing a prompt refund, I was offered store credit, which is not an acceptable resolution when a clear promise was not honored. Support responses have been inconsistent and unhelpful, often lacking a clear understanding of their own software or policies. I have escalated this matter through my bank and Shopify, but the process has been unnecessarily long and stressful. This situation has caused real financial strain and should never happen to customers operating in good faith. I strongly advise others to proceed with caution and to ensure all trial extensions and billing agreements are provided in writing before trusting verbal assurances. — 4U2Heal

Great support from the team especially Sparsh in getting it all set up and optimizing. Really has everything you could need from a subscription app at a great price.