The company KYC was stuck for months but Sunil Kumar was super helpful in getting the KYC done over whatsapp.

I have been using this app for almost a month now and I can vouch that this is one of the best app for this purpose. After the initial hiccups in installing and activating this, wherein the Team was very supportive, esp. Nikita who made sure that the process goes smoothly. This app has been very helpful in reducing fake orders and cart abandonment.

Sunil is amazinggggg!! He was really helpful and understood my requirement and upon my return he resolved my issues super quickly. Instead of telling to wait for a call back, he called me and walked me through everything. He is great!

We've been using the app for over a month now, app works exactly as described. Shubham from the support team was also very helpful with the onboarding and ensured that all the features were enabled and working correctly.

We've been using GoKwik for a few months now, and the results have been amazing. The 1-click checkout experience has helped us reduce cart abandonment and increase conversions. Their COD confirmation and RTO intelligence features are super useful for minimizing losses. The onboarding process was simple, and the support team is very responsive—they even helped us optimize our funnel for better performance. Highly recommend GoKwik to any D2C brand looking to scale smoothly and smartly.

Good Support Staff. All issues resolved easily. We have been using the app for sometime now. Its easy to install and has all the features you would need to run COD business. YOu can set Shipping Charges and choose what Oincodes you want to give COD.

I’m happy to say that everything on my website is now working perfectly. Yes, it took a little time initially, but I truly appreciate the effort put in by the GoKwik team. Special thanks to Shubham Singh ([email protected]) for his clear communication and quick resolution of every issue. He explained everything to me very patiently and ensured the work was completed within the promised timeframe. Every issue we faced — from the "Buy Now" button to payment integration and performance — has now been resolved efficiently. The site is now running smoothly and I’m genuinely impressed by the outcome. I highly recommend GoKwik to anyone looking for reliable support and top-notch service. Great work by the team!

Big Thanks to Sunil Kumar and GoKwik team, Thanks for helping with the KYC Process, it was super smooth. Really loved the app as it helps with the Partial COD payments as well as one click checkouts.

My experience with GoKwik has been extremely disappointing overall — except for one person: Sunil. He helped us with KYC and account approval quickly and was responsive and professional throughout. If it weren't for his support, I would have given only 1 star. However, once the KYC was done and our website (https://rudjap.com) went live, we started facing serious technical issues with the payment gateway – including slow checkout, payment popup failures, and redirection problems. Despite sending multiple emails, we have received no calls, no proper follow-up, and no resolution from the rest of the GoKwik team. It’s unfortunate that even after so much escalation, there is no accountability or urgency from their end. We are losing customers and revenue daily because of these unresolved issues. Sunil did his job perfectly, and I appreciate his dedication — but the overall support and technical handling by GoKwik has been extremely poor.

Wonderful service thanks to miss Nikita she helped me alot with the setup and explained me all the important features .

Dear Niharika (Gokwik Team) I wanted to take a moment to sincerely thank you for all the support you've extended to me—especially during my account activation process. Your help has truly made a world of difference. Without your consistent guidance and effort, things would not have been possible, and I’m genuinely grateful for everything you’ve done. You’ve been incredibly dependable, kind, and efficient, and it hasn’t gone unnoticed. It’s always a pleasure to work with someone as dedicated as you. Wishing you all the very best for your future—may it be filled with great success and happiness.

We at Rudjap had a good overall experience with the brand and support team. Although there was a bit of a delay from the technical side, we would like to especially appreciate Thalari Sunil Kumar for his constant support throughout the process. Sunil was always available on call, extremely patient, and ensured regular follow-ups. His dedication truly made a difference, and thanks to his efforts, our KYC was finally approved. Yes, the delay was longer than expected, but Sunil’s supportive attitude and commitment made the entire process much smoother and stress-free. We’re very happy with the support received from him. Great job!

Absolutely amazing support from Shubham! He quickly resolved the COD checkout issue I was facing, which was causing a lot of fake orders. His communication was prompt, clear, and super helpful. Everything is working perfectly now. Thank you so much for the efficient assistance! Highly recommend his support.

We have been using GoKwik COD for over a year now and was working fine with whatever limited features they offer. However, over the last 2 months, we have noticed a functionality issue with cancellation of COD orders in their app with stock not getting added back to inventory even though restock option is selected. Their support staff, Ankush claimed it was not their fault and closed the ticket. After sharing more specific information and how the app should work, they realised the issue but are now ignoring it. Time to get rid of GoKwik and look for another working app.

Initially, I had a frustrating experience with the Gokwik app due to a delay in KYC verification, which led me to leave a negative review. However, within a few hours, I received a call from Mr. Maus, who personally took charge of the situation. He promptly coordinated with his team and ensured that the KYC setup the same day and Gokwik implementation was completed smoothly across both my websites. I truly appreciate the quick response, professionalism, and dedication shown by Mr. Maus and his team. While the start was rocky, the way the issue was handled shows that Gokwik does care about its customers. Grateful for the support and now very satisfied with the service.

My onboarding process was very smooth All because of Niharika Kokkirigadda. Also, gokwik it pretty smooth and easy to setup. Everything is up to date here, PERFECT GATEWAY FOR PERFECT STORES.

Big Thanks to Sunil Kumar and GoKwik team, Thanks for helping wrap up the KYC and onboarding. Everything got sorted, and I appreciate your steady follow‑ups and clarity throughout the process—smooth, quick and efficient. Cheers.

We had the absolute pleasure of working with Ms. Niharika during our onboarding process with GoKwik, and we couldn't have asked for a better representative to guide us through it. From the very beginning, Niharika was not only prompt and professional but also extremely patient and supportive. She walked us through each step of the documentation and KYC submission process with utmost clarity, ensuring there was no confusion or delay. Her attention to detail and willingness to go the extra mile truly stood out. What really made a difference was her human approach—she was always just a message away, ready to resolve queries, provide updates, and encourage us through the process. It’s rare to come across someone so committed, calm, and courteous, especially when dealing with technical procedures. People like her are absolute gems in customer support roles and are the reason onboarding journeys feel smooth and stress-free. We genuinely appreciate her efforts and wish her nothing but success and happiness in all her future endeavors. Thank you, Niharika, for being a shining example of professionalism and empathy. Warm regards, Cell- Vitals Nutrition

Sunil Kumar was extremely helpful in setting up our GoKwik account. The GoKwik payment gateway has been a great experience so far—smooth, reliable, and one of the best in the market. Highly recommend it!

Excellent Support and Smooth Integration! The GoKwik team was extremely helpful and patient throughout the entire process of setting up the checkout on my Shopify store. They guided me step by step, answered all my queries promptly, and made sure everything was configured perfectly. The support agent was kind, professional, and very efficient — really made the experience stress-free for me. Highly recommend their service for anyone looking for a seamless checkout experience with excellent support. Thank you so much, GoKwik team!