"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
Muvtech
Feb 17, 2025
on
Shopify
We've been using Kwik COD & Checkout, and it has significantly improved our cash-on-delivery (COD) order process. The OTP verification helps reduce fake orders, and the seamless checkout experience has boosted our conversion rates.
The app is user-friendly, efficient, and highly customizable. Plus, the customer support team Mr.Deepak Sharma is always responsive and helpful, ensuring smooth operations whenever we need assistance.
Highly recommended for any eCommerce store looking to optimize COD orders and reduce RTO rates!
Aishathemodestcouture
Feb 15, 2025
on
Shopify
Salaj guided me well for the setup and integration process for two stores. Overall good service and quick solution.
Little Hippies
Feb 14, 2025
on
Shopify
I loved this app, Nikita from your team was really proactive and helpful in resolving my queries in no time.
Case Closed
Feb 12, 2025
on
Shopify
Every order is marked as a Low Risk order.
The only reason we installed this app was because it claimed to reduce RTO. But if it marks every order as low risk, we are better off not using it.
Accessoire By V
Feb 11, 2025
on
Shopify
I had trouble setting up my COD checkout and Nikita from the service team did a great job assisting me. 100% recommended for cod!
TelaNaari
Feb 11, 2025
on
Shopify
I recently had the pleasure of experiencing outstanding service, and I couldn't be more impressed. From the moment I reached out, the team was professional, courteous, and attentive to my needs. They went above and beyond to ensure everything was handled efficiently and with great care.
Zatags
Feb 10, 2025
on
Shopify
Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.
Drazzel(The Dry Fruits Hub)
Feb 10, 2025
on
Shopify
there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO
KOZY
Feb 08, 2025
on
Shopify
Thanks to Salaj for quick resolution of the COD configuration setup for my account. Immediate support and helpful
Wild Child Jewels
Feb 08, 2025
on
Shopify
I had an issue with integrating the app, but on contacting the support member Salaj, the issue was resolved and I was assisted correctly in n time. I really am happy with the service and support provided by the team. Thank you
ROMEING
Feb 08, 2025
on
Shopify
Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.
Qalam Aur Kagaz
Feb 07, 2025
on
Shopify
I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!
ShuShu Babies
Jan 31, 2025
on
Shopify
We had some queries regarding COD verifications. Tushar, The POC from the support have helped us and gave clarity.
NYA CRAZE
Jan 30, 2025
on
Shopify
Had lots of issues but Sanjay resolved them and even tried answering questions from other departments . Furthermore, he will be coordinating with me via email. thanks Sanjay
Whites & Pastels
Jan 30, 2025
on
Shopify
I have used COD App by GoKwik. It helped us to OTP verify COD orders. Hence, we could avoid all fraud orders being placed on our website. Team was very prompt in responding. Tushar helped us during installation process and later whenever we faced any issues. He did a proper handholding. Thanks Tushar! Without him, implementation would not have been possible as I am not good with technical aspects.
Aadiya Jewels
Jan 28, 2025
on
Shopify
I was having issues in understanding the app, but with Tushar's help on google meet..A lot of issues got resolved. Thankyou for answering all the queries and helping us setup the app
My Store
Jan 27, 2025
on
Shopify
hello Kwik Cod
Aaj mujhe aapke support team(Salaj) se bahut hi accha Response mila he or unhone mujhe poora issue ko bahut hi ache tarike se or samjakar bataya is liye me Salaj se bahut hi happy hu or mujhe aage bhi kuch jarurat padi to me aapse firse connect hona chahunga . abhi mera shipping wala issue solve ho gaya he isliye me Salaj ko thank you bolna chahta hu.
CHAYAM
Jan 23, 2025
on
Shopify
Salaj from the team was of great help. He has been very prompt with the service, and has been of great help in understanding the app.
Kozmetyx TTL
Jan 23, 2025
on
Shopify
We were reached out by Niharika kokkirigadda from Gokwik regarding the KYC and further process of Integrating Gokwik with our website. She was very helpful at every step making sure that our problems are solved immediately. Thankful to her for all the services.
Rudrajap
Jan 22, 2025
on
Shopify
I had gotten in touch with one of their support agent Shreya, she is really helpful and was able to solve all my queries, Highly recommend.