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Customer reviews: Kite: Discount & Free Gift

Develop by Skai Lama

The Kite Free Gift app helps Shopify store owners boost sales by offering free gifts with purchases. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (385)

Overall rating
5

What Merchants Think

Merchants generally view "Kite: Discount & Free Gift" as a valuable addition to their Shopify stores. With high praise for its seamless integration and robust features, many users have successfully utilized this app to enhance their promotional strategies. The exceptional customer service, noted for its responsiveness and problem-solving capability, further elevates the user experience, making it a highly recommended tool for business owners looking to enhance their store's offerings.

Key Strengths

  • Robust discount and promotional features, including automatic free gifts and tiered discounts.
  • Highly customizable widgets that easily adapt to different brand aesthetics.
  • Seamless integration with Shopify and compatibility with other apps.
  • Intuitive and user-friendly interface for quick and easy setup.
  • Exceptional customer service, characterized by quick response times and thorough problem-solving.

Common Concerns

  • Initial setup issues, including minor integration glitches.
  • Limited customization options in specific cases.
  • Potential delays in support for complex or unique feature requests.

Final Thoughts

"Kite: Discount & Free Gift" is widely appreciated for its capability to enhance promotional capabilities on Shopify stores. While there are occasional setup and customization challenges, the app's strengths—particularly its advanced discount features and stellar customer support—make it an indispensable tool for many merchants. Overall, it's a highly recommended app for businesses looking to improve their sales strategies and customer engagement.

SILA PARIS

Jan 16, 2025  on Shopify

I am using Kite for several days now. It 's quite easy to set up, you have models to get inspired and price is really low for this type of app. For now, it does a really good job for us. Service Support is really helpfull. They stay in touch, they try different options for you, and they are are quite patient. I 'll keep using it for now.

DECIBEL shop

Jan 15, 2025  on Shopify

Great App with very helpful tech support. They are fast to respond to questions and have so far managed to fix all our requests related to the custom design and functionality of the discount widgets.

Chabacano MX

Jan 14, 2025  on Shopify

This app is amazing, I needed to apply different type of automatic discounts and works great, also ths support I got from Aditi of customer service to get this done was super awesome, 100% worth it, thank you!

Thats me Organic®

Jan 10, 2025  on Shopify

Die App funktioniert, soweit ich das nach so kurzer Zeit beurteilen kann, sehr gut, auch mit den kombinierten Rabatten. Der Support ist klasse, man war sehr bemüht alle Fragen schnellstens zu klären. Kann bis jetzt nur gutes berichten.

Royalnuts Genuss GmbH

Jan 09, 2025  on Shopify

Really good customer Support. Fixed our problem really fast even though didn´t give them all details. 100% recommend for CS and app.

PatchAndStick

Dec 30, 2024  on Shopify

Great app with various functionalities to allow you to create promotions which fit your business needs. Fully customisable and easy to configure. Customer service is 10/10, Aditi was so helpful and resolved the issue I was having carefully and efficiently. Definitely recommend!

Tune

Dec 25, 2024  on Shopify

Aditi helped me do something within 10 mins day after christmas Recommend if you need to do gift with purchase

Mystical Minerals

Dec 23, 2024  on Shopify

Amazing app, Lots of options and possibilities available. You can fully customize the look to fit your brand. They are also very fast when you run in to any problems. For example i encounterd a minor error on christmas eve and Adi helpt me figureing this out through chat and even screen sharing. She was officialy off duty and was still willing to help me should there be a mayor problems poping up during the holidays.

Aerostich

Dec 22, 2024  on Shopify

I have tried a few other discount and free gift apps and this one is the most well-designed/user-friendly. Plus, having free shipping rules based on shipping type was a must-have for us and I was happy to see they included that option. Previously, we had to use a separate stand-alone app to make that work. In regards to support, when I encountered a compatibility issue with another app we use, Adi was incredibly helpful and responsive. While it was determined it wasn't something on Skai Lama's end, I still appreciate how much they looked into it to try to find a solution.

Leaf & Clay

Dec 16, 2024  on Shopify

Adi and the rest of the team have always been very responsive and quick to make adjustments to accommodate our theme's unique requirements. A+ customer service and a great functioning app. Does what it says it will do, which is more than 90% of the apps on this platform can claim.

EBTC

Dec 10, 2024  on Shopify

We really enjoy the many discount options that this app offers. The support team is really helpful to tailor the discounts and widgets for our needs on our website.

LAVIO

Dec 09, 2024  on Shopify

Great app, very helpful customer service. Would recommend highly for any business owner! App was really easy to use and install. Thank you

NOCTURNAL

Dec 08, 2024  on Shopify

This has been able to make up for many of the things that Shopify can't do for us. And the customer service is TOP NOTCH. They are very helpful and it makes a BIG difference.

Jazwares

Dec 04, 2024  on Shopify

This app offers sophisticated discount features that are easy to set up and manage. What truly stands out is their responsive customer service team, who go above and beyond to address any questions or concerns promptly, helping to make any process more seamless and intuitive. Highly recommend for any merchant looking to up their store's promo capabilities beyond what Shopify natively offers.

QEJA Socks

Dec 01, 2024  on Shopify

Very easy to set up, and the default widget display looks so good already I only needed minor adjustments to make it look great on our site. I had a display issue initially, where the widget showed twice on my product page (this had something to do with the code for the Buy Now button) but the support team was able to fix it in no time. Thanks for saving our Cyber Monday!

Always Wet

Nov 28, 2024  on Shopify

Many different options, great price, great support. Actually the best Upsell App I have used so far! Love it

Casa Alessia

Nov 28, 2024  on Shopify

Excellent app and great customer service. Very quick and efficient in responding to requests and troubleshoots.

Breedwell

Nov 28, 2024  on Shopify

Once initial setup glitches were fixed by Skai and team (wouldnt show in drawer cart, if you use drawer carts), the app works great. Customer support is great and fast. When I had issue with drawer cart, they promptly fixed it. Also tweaked appearance, giving me options via a video demo after I pointed out what I would like to change. I tried couple other apps, this ended up the one we use mainly due to fast customer service response, but also pricing and features. Give them a try.

Fair Anita

Nov 21, 2024  on Shopify

Has the functionality I needed, especially ability to exclude customer tags. Amazing customer service. They helped me get my automatic discount up and running almost immediately!

Kuwa Supplements - UAE

Nov 21, 2024  on Shopify

Kite boosted our AOV significantly! While widget customization has some limitations, the overall experience and support are excellent.

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