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Customer reviews: Kite Discount, Free Gift, BOGO

Develop by Shopify

The Kite Free Gift app helps Shopify store owners boost sales by offering free gifts with purchases. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (557)

Overall rating
4.9

What Merchants Think

Merchants generally view "Kite: Discount & Free Gift" as a valuable addition to their Shopify stores. With high praise for its seamless integration and robust features, many users have successfully utilized this app to enhance their promotional strategies. The exceptional customer service, noted for its responsiveness and problem-solving capability, further elevates the user experience, making it a highly recommended tool for business owners looking to enhance their store's offerings.

Key Strengths

  • Robust discount and promotional features, including automatic free gifts and tiered discounts.
  • Highly customizable widgets that easily adapt to different brand aesthetics.
  • Seamless integration with Shopify and compatibility with other apps.
  • Intuitive and user-friendly interface for quick and easy setup.
  • Exceptional customer service, characterized by quick response times and thorough problem-solving.

Common Concerns

  • Initial setup issues, including minor integration glitches.
  • Limited customization options in specific cases.
  • Potential delays in support for complex or unique feature requests.

Final Thoughts

"Kite: Discount & Free Gift" is widely appreciated for its capability to enhance promotional capabilities on Shopify stores. While there are occasional setup and customization challenges, the app's strengths—particularly its advanced discount features and stellar customer support—make it an indispensable tool for many merchants. Overall, it's a highly recommended app for businesses looking to improve their sales strategies and customer engagement.

Atlas Target Works

Nov 17, 2025  on Shopify

App does what I want and is relatively straight forward. Support is not in the USA so schedules are a bit out of sync but they have been helpfull with me figuring things out.

OYKAMI in a box

Nov 14, 2025  on Shopify

I’ve been using this app for a few weeks now and had some issues with the initial setup. The customer service is incredibly efficient – I always received help within minutes. The support is truly top-notch and they are consistently friendly and accommodating. I can only recommend them!

Woodlanders

Nov 14, 2025  on Shopify

Janet was a fabulous help to me in fixing a few issues -- overall the support has been great and the tool is simple and effective. Plenty of optionality but streamlined in setup. Fab!

Gold Seal Shilajit

Nov 13, 2025  on Shopify

Perfectly served my purpose. the progress bar and free gift widget is excellent. top customer service by Janet. highly recommended.

Toftild

Nov 12, 2025  on Shopify

Vi havde en kompliceret kombination til en rabatkode, og Sufia har ydet en ekstraordinær god kundeservice, og har sågar lavet en feature request på baggrund af mine ønsker. Det er virkelig god kundeservice. Appen er stadig helt ny for os, men jeg er helt sikker på at vi får meget glæde af den, da den har enormt mange gode features.

Yanina-Co Jewelry

Nov 12, 2025  on Shopify

Great! app is great for more complex sales, and the chat was a great help, really gave full support!

MYLA JANE

Nov 11, 2025  on Shopify

The app is the best one I found by far in terms of simplicity and ease of use. I had a question and I was immediately helped via Google Meet. Set-up and confidence in my Free Gift activity was excellent. Would definitely recommend.

StylishKudi

Nov 10, 2025  on Shopify

Great experience with the support provided .. App helped solved my use case ( of adding products from collection page) which other app's couuld not provide at this price point. Very helpful with quick implementation also .

Twice As Good Hair

Nov 07, 2025  on Shopify

The support team was very helpful and quick to respond. They provided a clear, solution-oriented approach and resolved my issue efficiently. Highly recommended!

DE PURELEI

Nov 06, 2025  on Shopify

I sent some complicated questions to the Kite team today because I just couldn't find a solution. Sufia and her team responded immediately and connected with me directly via Google Meet. They were able to answer all my questions and really helped us a lot. I was completely satisfied.Thank you so much !

Blueberry Backdrops

Nov 06, 2025  on Shopify

Such amazing support! I cannot fault the team behind this app. They are so incredibly helpful, and always go above and beyond. Definitely recommend!

Salt of the Earth Natural Deodorants

Nov 05, 2025  on Shopify

Very helpful and friendly staff. Able to explain how to better optimise our workflow and enable the plan we wanted.

Just Like Oma Shop

Nov 05, 2025  on Shopify

Kite has been wonderful for add-ons and freebies on our promo campaigns. And when I've had issues, their customer support (and, recently, Janet) has been quick to help resolve them. Highly recommend.

BY JOHNNY.

Nov 05, 2025  on Shopify

Great customer service, had my visual adjustment issues fixed very quickly. Yet to use the app on the website, however, set up has been good

NAJEAU

Nov 04, 2025  on Shopify

Great customer service! They got back to me quickly and followed up throughout assistance. Great app too.

GELCARE

Oct 31, 2025  on Shopify

I had a great experience with Kite’s support team! Janet was incredibly helpful and found a solution to my issue very quickly. She was friendly, efficient, and made the whole process easy. The app itself is also super useful for running free gift promotions at checkout. It works exactly as expected. Highly recommend both the app and their amazing support team!

Najel

Oct 31, 2025  on Shopify

App works great, multiple discounts are possible, integration is easy. Great support team. We could create : - Automatic free gift after X amount spent - Automatic discount for products in X collection after adding X products from that collection - Automatic free gift for specific variants added And all of this while applying the discounts according to the customer tag. I'm removing one star because sometimes the discounts don't work right away and I have to get in contact with the team, it would be easier for me to be more autonomous on the app and not having the team double check.

1969

Oct 30, 2025  on Shopify

I am a Kite user since a couple of months. I have set up some basic offers and it is going well so far. I must say that the support team is quite active, and helpful. That's a huge plus. Since this is a new store, I do not have much data to share. May be I'll revisit the app in a month or two, and share my experience again. If you re looking for a quick and easy app installation with basic offers such free gift, BOGO, bulk discounts, etc. I do recommend Kite.

Simple Volume Discount App

Oct 29, 2025  on Shopify

I've only started using this app, but everything looks clear. One thing that was incredible - support answered very quickly.

swad.shop

Oct 29, 2025  on Shopify

Very good Support Team and knowledgeable Staff and solve my issue in few minutes.. also best app for Running good offers..

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