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Customer reviews: Kite Discount, Free Gift, BOGO

Develop by Shopify

The Kite Free Gift app helps Shopify store owners boost sales by offering free gifts with purchases. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (641)

Overall rating
4.9

What Merchants Think

Merchants generally view "Kite: Discount & Free Gift" as a valuable addition to their Shopify stores. With high praise for its seamless integration and robust features, many users have successfully utilized this app to enhance their promotional strategies. The exceptional customer service, noted for its responsiveness and problem-solving capability, further elevates the user experience, making it a highly recommended tool for business owners looking to enhance their store's offerings.

Key Strengths

  • Robust discount and promotional features, including automatic free gifts and tiered discounts.
  • Highly customizable widgets that easily adapt to different brand aesthetics.
  • Seamless integration with Shopify and compatibility with other apps.
  • Intuitive and user-friendly interface for quick and easy setup.
  • Exceptional customer service, characterized by quick response times and thorough problem-solving.

Common Concerns

  • Initial setup issues, including minor integration glitches.
  • Limited customization options in specific cases.
  • Potential delays in support for complex or unique feature requests.

Final Thoughts

"Kite: Discount & Free Gift" is widely appreciated for its capability to enhance promotional capabilities on Shopify stores. While there are occasional setup and customization challenges, the app's strengths—particularly its advanced discount features and stellar customer support—make it an indispensable tool for many merchants. Overall, it's a highly recommended app for businesses looking to improve their sales strategies and customer engagement.

Jolie Fashion

Jan 01, 2026  on Shopify

Amazing app! Setup was simple and the free gift feature works exactly as expected. I had a question about placement on my cart page and the support team replied quickly with helpful instructions. Friendly communication and fast assistance. Highly recommend this app to anyone looking to add automatic free gifts to their store!

Kuwa Supplements - Oman

Dec 30, 2025  on Shopify

We have been using Kite Discount and Free Gift on our Shopify store and it has been a great addition to our conversion strategy. The app is easy to set up and offers flexible discount and free gift options that help improve AOV and overall conversions. What really stands out is their support team. They respond quickly to our queries and provide clear solutions whenever needed, which is extremely helpful while running live campaigns. Overall a reliable app with strong features and excellent support. Highly recommended for stores looking to boost conversions.

AQUA VAULT

Dec 30, 2025  on Shopify

I had a wonderful experience using Kite: Discount & Free Gift on my store. The app is simple to work with and does exactly what I needed for running promotions. Their support team was very quick to respond and helped me right away. A special thanks to Ms. Tanu for her guidance and patience, she made the whole process smooth and easy. I truly appreciate the great service and highly recommend this app to other store owners.

Overture 3D

Dec 26, 2025  on Shopify

Got prompt support for Shri and the tech team. They're really good at developing different discount apps to meet different discount scenarios

Inergize Health

Dec 26, 2025  on Shopify

Love this app, increases conversion rate a ton for sales and the support is super fast and helpful!

Milk Label

Dec 26, 2025  on Shopify

Great timely support and the app has worked well for us through 2 x sale periods now.We use the free gift with purchase promotion. Highly recommend this app, it looks great on our website.

Orthomol USA

Dec 22, 2025  on Shopify

Excellent Support from Shri Shri was incredibly helpful in assisting us with Kite Discount App support. He resolved an issue with the placement of both the free gift widget and the progress goal widget, and was extremely thorough in ensuring everything functioned correctly across all themes and product detail pages. Our site has complex custom coding and over 23 SKUs, and Shri took the time to test and validate each scenario to make sure the widgets displayed and behaved properly everywhere. His attention to detail, patience, and clear communication made the entire process smooth and stress-free. Truly appreciate his dedication and expertise — outstanding support!

Abundance Plus Size Boutique

Dec 18, 2025  on Shopify

With the Google meet face to face communication, my question was resolved quickly without the hassle of needing to text!

Still Standing Spray

Dec 18, 2025  on Shopify

Please clone Janet. She was extremely helpful. Especially for us folks who are not too computer savvy.

The Autism Helper

Dec 18, 2025  on Shopify

This app makes offering freebies, special offers, and discounts a breeze. It has been a great way for our store to easily create promotions for various reasons. The support team - especially Janet & Divya - is also always available to connect and help us with any questions we have when setting up campaigns.

OverEZ Chicken Coop

Dec 17, 2025  on Shopify

This app was exactly what we were looking for! I had some questions for their support team, and they were able to jump on a call within just a few minutes to help. I'd recommend this app to anyone looking for custom discount setups!

tml-webshop-dev

Dec 15, 2025  on Shopify

Great app! All possible options are available to set up different discounts or promotions. Everything is quite straightforward and the customer support (helped by Divya) is super fast, friendly and helpful.

MADE Hoops

Dec 11, 2025  on Shopify

Helpful fast service to work through a discount loophole issue. Janet was communicative and quick as we tested through various fixes.

Adventure Hammock Systems

Dec 08, 2025  on Shopify

This app has been useful for our tiered Black Friday promotion as well as for several free gift promotions. The technical support has also been helpful and effective when needed.

Colorbox Cosmetics #StayFlawless

Dec 08, 2025  on Shopify

Tanu! Oh my goodness! Such an amazing customer representative. She was absolutely very helpful and accessed my situation and helped me in seconds. Very friendly yet professional. She definitely deserves a raise in Salary! Thank you Tanu Much love from Ghana!

Nature's Body

Dec 07, 2025  on Shopify

Best customer support I've ever experienced from a Shopify app company. Helped me every step of the way, even added additional features for me, and had calls whenever I needed additional assistance. I used this for our BFCM sales and it was a huge success. Will be using again soon

getyourgreen

Dec 03, 2025  on Shopify

Perfect for what we need. The discount levels linked to quantities in particular have increased our average shopping cart values. We would definitely recommend it, not least because the support team always responds very quickly. Thanks for the help at any point.

Zaika

Dec 02, 2025  on Shopify

I was using the free version of the app and just upgraded to the full version. I’m very happy with the decision. Janet was incredibly helpful and made the upgrade process smooth. Great app and great support — highly recommended!

HUUUST

Dec 02, 2025  on Shopify

Lady Janet was very professional nice and helpful. The app is working as intended and the settings are easy to setup.

RESTELLE

Dec 02, 2025  on Shopify

There were some urgent issues, customer service was online and helped me out directly thanks for this amazing service

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