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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (665)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Dr. Idriss

Feb 14, 2025  on Shopify

So far this app has been super easy to manage and the support team has been very helpful! Definitely recommend.

Kye Intimates

Feb 14, 2025  on Shopify

It's very user friendly and Leah, on the support team, was great—super quick to respond and helped me resolve an issue.

vitamart-cad-dev

Feb 13, 2025  on Shopify

Amazing review app with amazing service! Junip provides better review software for a much better value than other shopify review apps. As I was getting set up I had a lot of detailed questions and Malvina from the Junip team was excellent. She guided me through all my concerns and ensured that the Junip app was optimized for my site. Highly recommend!!!

Wild Tribute

Feb 11, 2025  on Shopify

Such a positive experience. The chat customer service was beyond helpful. Leah was the person who responded to my request - I heard back within just a minute or two and I was able to have my problem fixed so fast!!

Miracle Brand

Feb 06, 2025  on Shopify

Fantastic product & support. Simple, easy-to-use, great interface and has most of the features you'd want in a review app. Doesn't have the noise/clutter that other similar apps have. Good bang for your buck and highly recommended!

Lunchbox Packs

Feb 05, 2025  on Shopify

Everything we need in a review app plus an amazing team behind it! Malvina and team have been super helpful at every stage from implementation to post deployment to keep optimised.Thank you!

Lanoguard

Feb 04, 2025  on Shopify

Leah was incredibly helpful in resolving the issues I was having with sending review emails to our customers. She quickly identified the problem and provided a solution. Not only did she answer all my questions, but she also explained everything in a way that was easy to understand. Her patience made the whole process smooth and stress-free. On top of that, she followed up the next day to ensure everything was working perfectly.

Domivis

Feb 02, 2025  on Shopify

I'm pretty new to using Junip, but so far the app has been easy to install, integrate and use in my store. It seems very easy for customers to leave a review and upload their pics as well because I was able to collect several reviews from my first day of installing the app. I'm giving 5 stars though mostly for their customer service. We were worried about the "write a review" button being public leaving it open for anyone to leave a review even if they were not an actual customer. After expressing my concern, they created the option to remove that feature within less than 24 hrs. Thank you very much Junip team for listening and taking feedback into consideration.

SANTINO

Jan 29, 2025  on Shopify

I reached out to customer services after hours and left them a message with a question. Stuart immediately responded at 10:00 at night and answered my questions and helped me right away. The next morning everything was set and I was ready to go. Great customer service. Will continue to use and recommend them.

NOOMA

Jan 28, 2025  on Shopify

Exactly what you want in a review app. Simple, affordable, great features (w/o it being overloaded), and a clean design. They also have fantastic support (shoutout to Stuart). I've used a couple different apps in the past and highly recommend Junip!

Tuesday Morning

Jan 23, 2025  on Shopify

We love Junip. Great customer support, friendly staff. They hold your hand throughout the entire process and make set up so easy. It is a full service app that is very user friendly. Highly recommend. Increases conversion better than most other Apps that we have tried. It is a great way for customers to provide feedback and allow us to ensure a great customer experience.

Frizz + Co™

Jan 19, 2025  on Shopify

Super easy to use, did not feel overwhelming, seamless integration to my shopify store. Would absolutely recommend!

Elizabeth Scarlett

Jan 19, 2025  on Shopify

Great app, does everything you need and their support team are super helpful even giving specific advice for our store.

Corseteria Lita

Jan 16, 2025  on Shopify

La aplicación está bien diseñada y es sencilla de configurar pero noto a faltar un par de cosas. La primera es que no hay opción de cambiar las plantillas preconfiguradas a otro idioma que no sea el inglés. Esto hace que mis clientes que son hispanoparlantes reciban solicitudes por ejemplo de reseñas de productos con textos en Inglés. En segundo lugar noto faltar integraciones con terceras aplicaciones como Avada SEO Suite en donde las integraciones con algunas otras aplicaciones de reseñas si que son posibles.

Little Death

Jan 15, 2025  on Shopify

Best review app out there! Awesome team, always ready to help :) Very glad that we moved from the other one.

Corpse Reviver

Jan 15, 2025  on Shopify

Having worked in the Shopify ecosystem over the last decade as an e-com marketer, I find Junip to be the best reviews app on the market. It gets the job done, has lots of great and relevant features, and their onboarding team is second to none.

Quigley Designs

Jan 15, 2025  on Shopify

Super easy to set up and get going with Junip. The installation was quick, and getting the reviews to show up on my theme was a piece of cake. It was surprisingly easy to bring over my reviews from my old platform. I thought it was going to be a hassle, but nope – the whole import process was smooth, and all my reviews transferred without any issues. If you’re looking for a review app that’s straightforward and just works, Junip is where it’s at. Definitely recommend giving it a go!

Miniccino Kids

Jan 13, 2025  on Shopify

Leah at Junip has been super helpful with all my queries about getting the best out of the app on our website. I highly recommend, super easy to integrate and use from a business, and client perspective and their customer service is great!

Joonya US

Jan 12, 2025  on Shopify

Our support contact Malvina has been exceptionally helpful the whole way through setup and post-setup support. Highly recommend Junip as the number one choice of reviews app on the market.

StoreYourBoard

Jan 09, 2025  on Shopify

We have enjoyed using this app- super simple and user friendly! Also great customer service. Leah was quickly able to help me add reviews to our collection pages.

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