HelpEcho ‑ Customer Support

Develop by Shopify

$5.99-$49.99

/ Month

Free plan available

Effortless support management: streamline ticketing, automate responses, enhance communications.

Workflow automation

Customer portal

Dashboard management

Multichannel communication

Branded notifications

Saved replies

Ticketing automation

Smart sorting

Email-to-ticket conversion

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About HelpEcho ‑ Customer Support

Launched Jun 19, 2025

Built by Shopify

Address

207 Taaffe Place, Office 3A, Brooklyn, NY, 11205, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Deliver fast, organized support. Automate tickets and resolve issues with ease.

HelpEcho simplifies customer support with powerful ticketing, email-to-ticket automation, multichannel communication, and a dedicated customer portal. Boost efficiency with smart sorting, saved replies, and workflow automation. Empower your support team to resolve issues faster, delight customers, and grow your brand with seamless, professional support operations — all without limits on agents.

Assign, prioritize, and track all customer inquiries in one organized dashboard.
Convert customer emails into actionable tickets effortlessly.
Manage support through email and a self-service customer portal.
Save time by automating ticket assignments, categorization, and responses.
Send branded notifications to customers, admins, and agents.

Pros

Efficient ticketing system that simplifies customer support management.
Email-to-ticket automation reduces manual work and streamlines processes.
Multichannel communication supports seamless interactions across different platforms.
Dedicated customer portal enhances customer experience and self-service options.
Smart sorting and workflow automation boost efficiency in handling inquiries.
Unlimited agents allowed, scalable for growing businesses.
Branded notifications help maintain consistent communication with customers.

Cons

Initial setup might be complex for new users unfamiliar with support management systems.
No mention of integration capabilities with other third-party tools or platforms.
Potential dependency on automation might not suit businesses that prefer a more personalized touch.