HelpEcho ‑ HelpDesk & AI Chat

Develop by Shopify

$5.99-$49.99

/ Month

Free plan available

Effortless support management: streamline ticketing, automate responses, enhance communications.

Workflow automation

Customer portal

Dashboard management

Multichannel communication

Branded notifications

Saved replies

Ticketing automation

Smart sorting

Email-to-ticket conversion

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HelpEcho ‑ HelpDesk & AI Chat screenshot

About HelpEcho ‑ HelpDesk & AI Chat

Launched Jun 19, 2025

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.

AI Chatbot answers customer questions 24/7 with product recommendations.
Build a self-service Knowledge Base so customers find answers themselves.
Turn customer emails into support tickets automatically. Never miss an inquiry.
Generate professional replies instantly with AI-powered reply writer.
Automate workflows with saved replies, ticket assignment, and routing.

Pros

Efficient ticketing system that simplifies customer support management.
Email-to-ticket automation reduces manual work and streamlines processes.
Multichannel communication supports seamless interactions across different platforms.
Dedicated customer portal enhances customer experience and self-service options.
Smart sorting and workflow automation boost efficiency in handling inquiries.
Unlimited agents allowed, scalable for growing businesses.
Branded notifications help maintain consistent communication with customers.

Cons

Initial setup might be complex for new users unfamiliar with support management systems.
No mention of integration capabilities with other third-party tools or platforms.
Potential dependency on automation might not suit businesses that prefer a more personalized touch.