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Customer reviews: GemPages Landing Page Builder

Develop by Shopify

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (3,340)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

ONTACT WORLD

Jun 13, 2025  on Shopify

Been using GemPages for a long time now it's really easy to use and the customer service answered fast and effectively to fix any bugs !

Jen Landis Co - Confidence & Creativity Coach

Jun 12, 2025  on Shopify

GemPages has the best customer service I’ve ever experienced. Anytime I have a question, their team responds quickly and helps me solve it right away. I never have to worry about my webpage staying unpublished for long, they always find a solution fast. It’s such a relief to have support I can count on!

Biteback Products

Jun 12, 2025  on Shopify

My skill level is fairly low. It isn't easy at first, that's for sure, but what you can achieve on this app for the price is impressive. I must do some training as I bother the helpdesk every day trying to work stuff out! They are always extremely helpful and knowledgeable, there isn't anything they haven't been able to fix.

SH SUPPLY LLC

Jun 11, 2025  on Shopify

Tina was very helpful when I had questions. The app is SUPER easy to build out funnels and other product pages. Big fan!

Kingz Customs

Jun 10, 2025  on Shopify

Really great app, great designs, easy to use, good customer services very helpful. Can be a little confusing to start but gets better.

Glov Infuse

Jun 10, 2025  on Shopify

I love this app. Been using gempages since 2023, this app is absolutely amazing. Annie and her teammate helps me a lot when I try to explore some new features for the best CRO. Highly recommend Gempages.

Dentiphoto

Jun 10, 2025  on Shopify

Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself. Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.

Novelty Corp.

Jun 08, 2025  on Shopify

es una aplicación excelente, me ha permitido hacer un sitio de alta conversión, y la atención del equipo de soporte es genial, siempre me han ayudado a resolver todas mis dudas. 10 de 10.

My Store

Jun 05, 2025  on Shopify

Incredible app with unbeatable support! I reached out for assistance and the GemPages support team responded immediately, resolving every single issue I had and clearing up all my doubts swiftly. Their prompt, friendly, and highly competent customer service made the whole experience smooth and stress-free. Honestly, one of the best supports I've encountered. Highly recommend GemPages—not just for its amazing features but also for their outstanding customer care!

My Store

Jun 05, 2025  on Shopify

Jeremy and Abiola are absolute legends, top class support! The product is amazing, building your own page has never been easier. But the Customer Support team is what takes it to a completely different level.

Scripture Flips

Jun 05, 2025  on Shopify

Great customer support from Henry. He stuck with me through all the troubleshooting until we got things figured out. highly recommend.

Gym Emotion

Jun 05, 2025  on Shopify

Really loving the app! It's drastically improving the look of our store and adding a very professional vibe. But the best part: I had some beginner issues and reached out to support. Abiola came to the rescue and was a fantastic help. He was really patient and extremely knowledgeable.

Kodiak Sports, LLC

Jun 04, 2025  on Shopify

top tier real time support! They were able to fix the issues I've been having for 2 days the same day I asked for their help. Thank you so much!

Saged

Jun 04, 2025  on Shopify

GemPages has been such an easy platform to learn and the support team is fast and wonderful. We've only been using it about a month now but we're totally transforming our shop with high-converting beautiful pages. Highly recommend!

11 Moons

Jun 02, 2025  on Shopify

I've had an amazing experience using Gem Pages so far! I'm currently on the free plan (just 1 page), but the level of support I received has been incredible—far better than many paid apps I've tried. Every time I faced an issue, the support team responded promptly and resolved it efficiently. A special shoutout to Abiola, who was incredibly patient and helpful throughout. No matter how many questions I had, Abiola stayed kind, professional, and made sure everything was taken care of. Truly impressed with the support and service. Highly recommend Gem Pages!

Wicked Cat

Jun 02, 2025  on Shopify

I really like GemPages and it's features, it makes it easy to build out the site. BUT, unfortunately it greatly impacts the speed and performance of my website and it's a big issue. Every developer I hire tells me that GemPages is the biggest issue my site has. In order to provide the best experience to customers, GemPages really needs to find a way to make their builder function within Shopify better. The annual fee and having to constantly find a developers is just too much to worry about.

KidsCity.in

Jun 02, 2025  on Shopify

Great experience....just started with product page and am loving the extensive options available...whatever you can think of... Support is great

ZenDoze™

Jun 01, 2025  on Shopify

Gem pages is always my favourite page builder, it has everything you need. Customer service is also great!

Run.Stoic.Strides

May 31, 2025  on Shopify

Great app for managing the content of my store. Great support team, they always answered me quickly and solved my issues / questions.

ZE-FI-2078

May 30, 2025  on Shopify

Una atención excelente desde el inicio. Destaco la rapidez en responder, el trato cercano y, sobre todo, la dedicación para ofrecer soluciones a cualquier consulta. ¡Muy profesionales y eficaces!

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